ACX-2401 & ACTT-2401 – Steering Gear Assembled Incorrectly – 2023 Autocar ACX (Xpeditor) & ACTT (Xspotter)

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February 7, 2024 NHTSA CAMPAIGN NUMBER: 24V080000

Steering Gear Assembled Incorrectly

A loss of steering control increases the risk of a crash.

 

NHTSA Campaign Number: 24V080

Manufacturer Autocar, LLC

Components STEERING

Potential Number of Units Affected 36

 

Summary

Autocar, LLC (Autocar) is recalling certain 2023 ACX (Xpeditor) and ACTT (Xspotter) vehicles. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.

 

Remedy

Dealers will inspect and replace the steering gears as necessary, free of charge. Owner notification letters are expected to be mailed April 4, 2024. Owners may contact Autocar customer service at 1-888-218-3611. Autocar’s numbers for this recall are ACX-2401 and ACTT-2401.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

Per Bendix/RH Sheppard 23E094: Nov 2022: Improved ball drop stations released to production with visual inspection remaining in place. March 2023: visual inspection eliminated after 6 months of overlap with permanent process controls. Nov 27, 2023: a gear built on Nov 19, 2023, failed the final test stand was disassembled for analysis. During the tear-down, it was found that the gear did not have the required number of balls installed. The gear had not left the manufacturing plant.

Nov 27, 2023: Containment was put in place:

Re-implementation of visual inspection. Nov 28, 2023: Sheppard initiates a quality investigation to collect facts.

Quality alert is created with segregating gears in-house for analysis. Tear-down and manual inspection performed. No other gears are found to be defective.

Nov 29, 2023: A safety risk assessment team is created to evaluate if other gears may have been assembled and been shipped to customers containing the defect.

Dec 4, 2023: The Sheppard product safety committee (PSC) is updated on initial investigation of manufacturing records, warranty returns, customer returns. No cases with the reported defect had been reported from the field.

Dec 11, 2023: The Sheppard product safety committee is updated. Manufacturing data indicates that a gap in the rework process logic existed. The gap may have allowed some gears that had been reworked to pass without certainty of containing the correct number of recirculating balls. The PSC out of abundance of caution determined that 274 specific gears should be recalled.

December 20, 2023, Autocar was notified by Bendix regarding the potential safety risk and an internal investigation began in an effort to identify any vehicles and or inventory that may be compromised.

February 1, 2024, the investigation was completed, suspect population was determined, and the information presented to Autocar’s management team. Out of an abundance of caution Autocar decided to perform a voluntary Safety Recall.

 


23E094 – Steering Gear Assembled Incorrectly – R.H. Sheppard Steering Gear Assemblies

 

23E094 – Steering Gear Assembled Incorrectly – R.H. Sheppard Steering Gear Assemblies

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
AUTOCAR XPEDITOR 2023
AUTOCAR XSPOTTER 2023

 


2 Associated Documents

Recall Acknowledgement

RCAK-24V080-3804.pdf 645.354KB

 


Recall 573 Report

RCLRPT-24V080-8998.PDF 217.073KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V080&docType=RCL

 


 

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Prestone AS262 Power Steering Fluid with Stop Leak - 12 oz.
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Johnsen's 4611 Power Steering Fluid - 1 Gallon
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Lucas Oil 10008 Power Steering Fluid - 1 Quart
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Lubegard 24242 Complete Synthetic Honda Power Steering Fluid, 32 fl. oz.
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Last update on 2024-02-12 / Affiliate links / Images from Amazon Product Advertising API

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