24E008 – Improperly Tightened Bolts on Power Steering Unit – JTEKT

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February 6, 2024 NHTSA CAMPAIGN NUMBER: 24E008000

Improperly Tightened Bolts on Power Steering Unit

A loss of steering control increases the risk of a crash.

 

NHTSA Campaign Number: 24E008

Manufacturer JTEKT

Components STEERING

Potential Number of Units Affected 423

 

Summary

JTEKT is recalling certain Electronic Power Steering Systems. Please see the attached recall report for the affected part numbers. The bolts connecting the electronic power steering unit to the steering rack may be improperly tightened, which can cause the steering gear to lock up and result in a loss of steering control.

 

Remedy

Dealers will replace the steering gear, free of charge. The affected vehicle manufacturers will notify owners. Owners may contact JTEKT customer service at 1-423-618-9526.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

On 8/11/2023, the tightening process was modified creating the potential for improper tightened bolts. On 9/17/2023, a part was produced with this issue. On 9/22/2023, the process was changed back to the original tool and settings.

On 10/17/2023, the OEM provided the first complaint related to this issue. From 10/17/23 – 11/10/2023, the issue was investigated and product tested with each affected OEM notified about this issue.

On 11/15/2023, the first OEM issued the announcement. In the middle of December 2023, the second OEM issued the announcement.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
JTEKT ELECTRONIC POWER STEERING

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-24E008-8808.PDF 216.599KB

 


Recall Acknowledgement

RCAK-24E008-8419.pdf 647.324KB

 


Recall 573 Report – 2/14/2024

RCLRPT-24E008-2630.PDF 216.841KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24E008&docType=RCL

 


 

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