23E094 – Steering Gear Assembled Incorrectly – R.H. Sheppard Steering Gear Assemblies

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December 18, 2023 NHTSA CAMPAIGN NUMBER: 23E094000

Steering Gear Assembled Incorrectly

A loss of steering control increases the risk of a crash.

 

NHTSA Campaign Number: 23E094

Manufacturer R.H. Sheppard Co., Inc.

Components STEERING

Potential Number of Units Affected 274

 

Summary

R.H. Sheppard Co., Inc. (R.H. Sheppard) is recalling certain steering gear assemblies, model numbers, HD94P, M100P, HD94S, M110P, M83P, MD83, SD110P, and XD120P. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.

 

Remedy

R.H. Sheppard will work with the affected vehicle manufacturers to replace the defective gears, free of charge. Vehicle manufacturers will be notified in December 2023. Owners may contact R.H. Sheppard customer service at 1-717-637-3751.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

Nov 2022: Improved ball drop stations released to production with visual inspection remaining in place.

March 2023: visual inspection eliminated after 6 months of overlap with permanent process controls.

Nov 27 2023: a gear built on Nov 19, 2023 failed the final test stand was disassembled for analysis. During the tear-down, it was found that the gear did not have the required number of balls installed. The gear had not left the manufacturing plant.

Nov 27 2023: Containment was put in place: Re-implementation of visual inspection.

Nov 28 2023: Sheppard initiates a quality investigation to collect facts. Quality alert is created with segregating gears in-house for analysis. Tear-down and manual inspection performed. No other gears are found to be defective.

Nov 29 2023: A safety risk assessment team is created to evaluate if other gears may have been assembled and been shipped to customers containing the defect.

Dec 4 2023: The Sheppard product safety committee (PSC) is updated on initial investigation of manufacturing records, warranty returns, customer returns. No cases with the reported defect had been reported from the field.

Dec 11, 2023: The Sheppard product safety committee is updated. Manufacturing data indicates that a gap in the rework process logic existed. The gap may have allowed some gears that had been reworked to pass without certainty of containing the correct number of recirculating balls. The PSC out of abundance of caution determined that 274 specific gears should be recalled.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
SHEPARD STEERING GEARS

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-23E094-5882.PDF 219.669KB

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Recall 573 Report – 12/20/2023

RCLRPT-23E094-8814.PDF 220.761KB

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Recall Acknowledgement

RCAK-23E094-3372.pdf 652.051KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E094&docType=RCL

 


 

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Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API

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