225-1669 – 30-Amp Shore Power Inlet Failure May Cause Fire – 2024 Coachmen Beyond, Galleria, & Nova Motorhomes

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August 14, 2023 NHTSA CAMPAIGN NUMBER: 23V575000

30-Amp Shore Power Inlet Failure May Cause Fire

A D-ring that cracks or fails may allow wires to loosen, causing electrical arcing and increasing the risk of a fire.

 

NHTSA Campaign Number: 23V575

Manufacturer Forest River, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 16

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2024 Coachmen Beyond, Galleria, and Nova motorhomes, equipped with certain SmartPlug 30-Amp Shore Power Inlets. The manganese bronze D-rings may crack or fail when over-tightened.

 

Remedy

Dealers will install a new smart plug, free of charge. Owner notification letters were mailed August 16, 2023. Owners may contact Forest River customer service at 574-825-6319. Forest River’s number for this recall is 225-1669.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.safercar.gov.

 


RECALL 23V575 REMEDY INSTRUCTIONS

Make(s): BEYOND, NOVA & GALLERIA
Model(s): MANY, SEE BELOW
Model Year(s): 2024
Repair Code: RC-003-01-00-004394
Allotted Time: .30 HRS.
Inspection Code: RC-003-05-00-004393
Allotted Time: .10 HRS.
Concern:
The defective part is a Manganese-Bronze D-ring used in the 30A Products.
Photo(s) Required: YES, OF LUGS
Prior Authorization Required: NO
Part(s) Kit Number: F100444949
Part(s) Return: YES

 

Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.

 

CERTAIN 2024 – NOVA – NAB20C, NAB20D & NAB20RB
CERTAIN 2024 – BEYOND – BYB22CAWD & BYB22DAWD
CERTAIN 2024 – GALLERIA – GAB24FLM, GAB24QM & GAB24QMAWD

READ AND ABIDE BY THE AFOREMENTIONED WARNING(S) HIGHLIGHTED IN RED

 

INSPECTION:

STEP 1: REMOVE SHORE POWER INLET FROM THE SIDE OF THE VAN;

  • ENSURE TO NOT DAMAGE THE GASKET BETWEEN THE VAN AND THE SMART INLET;

STEP 2: INSPECT THE LUGS ON THE SMART INLET WHICH CAPTURE THE 110V WIRE FROM THE DISTRABUTION PANEL;

  • IF THE LUG(S) ARE BRONZE/COPPER/YELLOW IN COLOR – TAKE PHOTOS OF THE BRONZE/COPPER/YELLOW COLOR LUGS PRIOR TO REPLACEMENT;
  • CONTACT WARRANTY AND SERVICE TO ORDER A REPLACEMENT SMART INLET USING THE ABOVE PARTS KIT NUMBER;
  • MOVE ON TO REMEDY PORTION OF THESE INSTRUCTIONS;
  • IF THE LUG(S) ARE SILVER IN COLOR, REINSTALL THE SMART INLET TO THE VEHICLE, TEST FUNCTIONALITY AND CLAIM THE

INSPECTION CODE;

 

REMEDY:

STEP 1: REFERENCE ANY SMART PLUG INSTALLATION GUIDE THAT MAY BE INCLUDED WITH THE SMART INLET;

STEP 2: REMOVE THE RECALLED SMART INLET FROM THE VEHICLE AND DESTROY, DISCARD APPROPRIATLY;

STEP 3: INSTALL THE REPLACEMENT SMART INLET USING THE COLOR CORDINATION ON THE SMART INLET;

STEP 4: ENSURE THE LUG(S) FOR THE HOT, NEUTRAL AND GROUND ARE SECURE, ENSURE THE LUGS ARE NOT LOOSE/NO PLAY UNDER THE WIRE(S) IS ACCEPTABLE;

STEP 5: ENSURE THE GASKET BETWEEN THE VEHICLE BODY AND SMART PLUG IS FREE OF DEBRIS AND INSTALL THE SMART PLUG TO THE VEHICLE BODY;

STEP 6: TEST FUNCTIONALITY OF THE SMART INLET;

STEP 7: CLAIM REMEDY CODE.

 


This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2024 Coachmen Beyond, Galleria and Nova Class B Motorhome Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT

The Manganese-Bronze D-ring used in the 30A Products may crack or fail when properly tightened.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the D-ring cracks or fails, the electrical connections to the inlet could be jeopardized. This could lead to arcing on the Pins, create corrosion and eventually the loss of power to the RV. Which may lead to a fire, property damage or personal injury.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy. A new smart plug with be installed. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit https://coachmenrv.com/dealer-locator for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .30 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Coachmen Class B
Forest River, Inc.
Attn: WARRANTY MANAGER
423 N Main St
Middlebury, IN 46540

 


Chronology :

On August 10, 2023, Forest Rivers Office of Corporate Compliance (“OCC”) was made aware of an equipment recall 23E059. OCC opened a research item into the concern.

On August 11, 2023, Forest River’s Corporate Recall Committee was informed of the 23E059 Equipment pass through recall.

On August 14, 2023, was able to determine which vehicles Forest River manufactures that may be affected.

 


23E059 – Cracked D-ring in 30-Amp Inlet May Cause Failure – SmartPlug 30A Shore Power Inlets

 

23E059 – Cracked D-ring in 30-Amp Inlet May Cause Failure – SmartPlug 30A Shore Power Inlets

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
COACHMEN BEYOND 2024
COACHMEN GALLERIA 2024
COACHMEN NOVA 2024

 


6 Associated Documents

Defect Notice Recall 573 Report

RCLRPT-23V575-6807.PDF 215.667KB

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Recall Acknowledgement

RCAK-23V575-5586.pdf 645.91KB

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Defect Notice 573 Report

RCLRPT-23V575-7553.PDF 215.667KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V575-9727.pdf 242.141KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V575-1363.pdf 206.981KB

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Remedy Instructions and TSB

RCRIT-23V575-7510.pdf 125.476KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V575&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
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Last update on 2024-07-12 / Affiliate links / Images from Amazon Product Advertising API

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