CSN3064 Missing Weld On Rear Pole Rack – 2016-2022 Altec DM, DH, DC, DL, D2000, D3000, & D4000 series digger derricks, & AM55 Aerial Devices

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March 30, 2023 NHTSA CAMPAIGN NUMBER: 23V216000

Missing Weld On Rear Pole Rack

A missing weld on the rear pole rack can lead to a crack that could cause the pole and rack to drop in height, increasing the risk of an injury.


NHTSA Campaign Number: 23V216

Manufacturer Altec Industries, Inc.

Components STRUCTURE

Potential Number of Units Affected 631



Altec Industries, Inc. (Altec) is recalling certain 2016-2022 DM, DH, DC, DL, D2000, D3000, and D4000 series digger derricks, and AM55 aerial devices. The base of the rear pole rack may be missing a weld.



Altec will inspect the rear pole rack mounting plate, and if necessary, replace any required welds, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Altec’s customer service at 1-877-462-5832. Altec’s number for this recall is CSN 3064.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.



This notice applies to your vehicle. Refer to the provided list.

NHTSA Recall Number: 23V216
Transport Canada Number: 2023-195

Altec Identifier: CSN-3064

May 26, 2023

Dear Altec Owner,

For US owners, this notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For Canadian owners, this notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain digger derricks and aerial devices of various models built from April 2004 to January 2023. The affected units could be missing a weld in the attachment of the subbase-mounted rear pole rack(s). This will increase the stress in adjacent areas, which can cause a crack to develop in the structure. Cracking of the structure could cause the rack and pole to suddenly drop in height, which could cause a vehicle crash. Death or serious injury could result.

Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair.

Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.

The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The inspection is expected to take 15 minutes to complete for each pole rack. The repair is expected to take 2.5 hours to complete for each pole rack. Parts may not be immediately available due to supplier backorder.

If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

For US owners: After contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

For Canadian Owners: If you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec.

We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.


Chronology :

On September 15, 2022, a customer reached out to report that a pole rack broke free from the subbase. They reported that another was cracked. Welds were found to have been missed on the top of the mounting plate to the subbase. The initial investigation indicated this was limited to a specific run of units for that customer. On November 9, 2022, a prevent occurrence elsewhere investigation was initiated. On March 14, 2023, this investigation revealed that this might affect more jobs and customers. On March 24, 2023, it was determined that additional field units existed and field action was necessary. There have been no accidents, injuries, or deaths related to this issue.


14 Affected Products




5 Associated Documents

Recall Acknowledgement

RCAK-23V216-9817.pdf 645.855KB


Defect Notice 573 Report

RCLRPT-23V216-1731.PDF 213.837KB


ISSUED Owner Notification Letter(Part 577)

RCONL-23V216-8077.pdf 600.244KB

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Recall Quarterly Report #3, 2023-4

RCLQRT-23V216-3275.PDF 211.468KB


Recall Quarterly Report #4, 2024-1

RCLQRT-23V216-0013.PDF 211.567KB


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