“This site contains affiliate links for which OEMDTC may be compensated” |
March 16, 2023 NHTSA CAMPAIGN NUMBER: 23V169000
Emergency Exit Window Not Installed
Without an emergency exit window, there would not be a second way for occupants to exit the vehicle during an emergency, increasing the risk of injury.
NHTSA Campaign Number: 23V169
Manufacturer Keystone RV Company
Components STRUCTURE
Potential Number of Units Affected 276
Summary
Keystone RV Company (Keystone) is recalling certain 2022-2023 Cougar travel trailers. These vehicles may have been manufactured without an emergency exit window.
Remedy
Dealers will inspect, and replace the window if necessary, free of charge. Owner notification letters were mailed March 29, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 23-440.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
3/24/23
SAFETY ADVISORY # 23-440
Cougar 33RLI Egress Window
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population may not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.
Models Included: | 2022 – 2023 Cougar Travel Trailers: 33RLI |
Serial Number Ranges: | 2022 NV500001 – NV509659
2023 PV500746 – PV504152 |
Parts Required: | 1 – KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036 (This part may be ordered in bulk without a VIN) |
Tools Required: | – Screw gun |
This Safety Advisory requires a Pre-Authorization & Photograph
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to verify that an emergency exit window is installed. If not take a picture of the incorrect window and replace it with KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Inspect the rear window to verify that it is an emergency exit window. If it is, proceed to Warranty Reimbursement. If it is not an emergency exit window, proceed to Step 3.
Step 3
Take a picture of the incorrect window and replace it with KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036. Use 20’ – KRV # 299894- Seal – .500″ x .312″ – EPDM – Ribbed – w/Tape H3 – Black – 1000’/Bx to seal the window to the rear wall.
Step 4
Proceed to warranty reimbursement.
Chronology :
2/17/2023 – Report was made that during an audit, it was discovered that a Cougar 33RLI did not have an egress window in the living area.
2/21/2023 – Investigation opened. All affected Cougar 33RLI units were put on hold and windows were inspected. Investigation opened to look at similar Cougar models.
3/9/2023 – Investigation concluded and scope completed.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
KEYSTONE | COUGAR | 2022-2023 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-23V169-5978.PDF 215.041KB
Recall Acknowledgement
ISSUED Owner Notification Letter(Part 577)
RCONL-23V169-7754.pdf 95.494KB
Remedy Instructions and TSB
RCRIT-23V169-0022.pdf 199.439KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #1, 2023-1
RCLQRT-23V169-8077.PDF 211.134KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V169-7532.PDF 211.235KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V169-6795.PDF 211.453KB
ISSUED Renotification Notice
RCRN-23V169-6849.pdf 344.176KB
Recall Quarterly Report #4, 2023-4
RCLQRT-23V169-6940.PDF 211.564KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V169&docType=RCL
- 🌞【Superior Quality】- This LED Exit sign light Complies with UL 924 Emergency Lighting and Exit Sign Regulations; Injection-molded thermoplastic housing with engineering grade. 5VA flame retardant, high-impact resistant, continue to operate in case of fire or earthquake. Outages
- 🌞【Reliable Operation】- UL-listed for safe operation and first-class quality, safety and interference resistant. Built-in Battery Backup, this emergency light is able to remain provides enough ample brightness for at least 90 minutes during power. 120V-277V AC universal voltage operation for wide places
- 🌞【Flexible Installation】- end mount, hang mount and ceiling mount. The led exit lights fits standard size junction boxes, suitable for indoor damp location- Universal (top or back) mounting.easy to install, all the mounting hardware and accessories are included in the package
- 🌞【Wide Application】- This emergency signs luminaire can be used in a 120V or 277V circuit for use at home, commercial and industrial lighting. It is suitable for apartments, doorways, churches, shopping malls, supermarkets, schools, hotel, restaurant office building and warehouses
- 🌞【5 Year Warranty】- OSTEK is professional LED manufacture, offers you lasting safety and reliability backed by a 5-year warranty to cover any defects or quality control issues. For a bulk order, email us in advance to get a different offer. Any LED technical questions or need design advice and installations, please feel free to contact us anytime
- 【Superior Quality】- Injection-molded thermoplastic housing with engineering grade. 5VA flame retardant, high-impact resistant, continue to operate in case of fire or earthquake.
- 【90 Mins Duration】- Built-in Battery Backup. High-density NiCd battery provides min 90 minutes of emergency operation time for LED lights during power outages. Battery is included in the box.
- 【Flexible installation】- There are 2 types of installation including ceiling mounted and back mounted and it can be widely used in commercial facilities to provide emergency lighting in different locations.
- 【High Standard】- Complies with UL 924 Emergency Lighting and Exit Sign Regulations. 120V-277V AC universal voltage operation for wide places.
- 【Worry-Free Shopping】- We offer high quality products and professional after-sales support. If you have any questions or are not satisfied with the products, please contact us directly, we will do our best to help you solve your problem!
- 2-pack of LED emergency exit signs with 2 adjustable heads in fire retardant, injection-molded, thermoplastic ABS housing
- Wall, ceiling, and end mountable; Input Voltage: 120/277V; Power consumption: 3.5W max; Output: 4W max
- Long-lasting Epstar SMD LED light; Charging time 24 hours, discharge time 90 minutes
- Nickel cadmium battery provides 90 minute backup power in the event of a power outage; 1.2V 1000mAh
- UL-certified with a UL-94-5VA flame rating plus overcharge and over-discharge protection
- 【US STANDARD】This commercial exit sign made of Injection-molded thermoplastic material, UL-94V-0 flame retardant. Super bright with red letter EXIT LED emergency light are visible from up to 100 feet away and play an emergency warning role.
- 【EFFICIENT & LONG-LASTING BATTERY LIFE】LED emergency exit sign lights built-in Ni-Cd 3.6V backup battery provides minimum 90 minutes of emergency operation during a power outage and safe for charging. 120V-277V AC universal voltage operation for wide places.
- 【EASY INSTALLATION】This exit sign with emergency lights with 3 mounting options: top mount, side mount and back mount (canopy included). Suitable for outdoor and indoor general places. The MOUNTING PARTS are packed in the Housing. Please open the emergency exit lights before installation.
- 【WIDE RANGE APPLICATION】This battery backup led exit lights with double face are widely use in bussiness facilities to provide illumination in different positions such as office buildings, exit doors or stairways in schools, churches, hospitals,canteen,commercial building and industrial building.
- 【5 Year Warranty】- We specialized in led emergency light for many years and offers you a 5-year warranty to cover any defected or quality issues.
- 2 Pack Emergency Exit Only Door Stickers Store Retail Business Sticker Signs For Home Or Office 9x3 Inch
- INdoor Outdoor Use Waterproof Vinyl Sticker Decals Easy To Peel On and Off Just Peel and Stick
- Bright Highly Visible Sign For Your Home Office Business Restaurant Bar Hotel Retail Store or Work Door or Window
- Easy To Apply Just Peel and Stick
- Proudly Made In The USA
- VISIBLE, EASY TO IDENTIFY IN EMERGENCY SITUATION – An Exit Sign is ideal for the owners and managers of commercial buildings who have a legal obligation to make sure everyone understands the simplest, most efficient methods of evacuation. Make it clear that the door is not to be used except in the event of an emergency. A sign is the most effective way to prevent unauthorized use of the door. For schools, churches, hospitals, offices, factories, banks and public buildings.
- ULTRA DURABLE PREMIUM VINYL STICKERS - Made with LG Hausys High performance grade vinyl, printed with state-of-the-art machinery and long-lasting inks with an added UV glossy protective 4 Mil overlaminate to create a waterproof, weatherproof, scratch and UV resistant signs, that will NO FADE and unlike steel sign, our vinyl stickers do not rust and last for at least 5 years outdoors, even more indoors.
- SUPER EASY INSTALLATION. Our high-performance Stickers are long-lasting and resistant to weather, abrasion and wear. They also stretch and conform easily and remove cleanly without adhesive residue. We recommend you to thoroughly clean the substrate to remove any dust, grease, or silicone before applying the sticker. Works great on flat surfaces such as your window, wall, door. Provides great visibility from a fair distance.
- HIGH CONTRAST COLORS, this sign show occupants the most efficient way out of the building in the event of an emergency, super bold fonts to reach an eye catching and high impact communication, with this highly visible Emergency Exit Only. These 10 inches by 7 inches sticker has White text with Red Background maximizing visibility in any surface.
- INCLUDES: 2 pcs of Emergency Exit Only Sticker with Text in White and Background in Red, Size: 10 inches width x 7 inches height. To perfect install you can watch our video.
- 【Superior Quality】- Injection-molded thermoplastic housing with engineering grade. 5VA flame retardant, high-impact resistant, continue to operate in case of fire or earthquake.
- 【90 Mins Duration】- Built-in Battery Backup.High-density NiCd battery provides min 90 minutes of emergency operation time for LED lights during power outages. Battery is included in the box.
- 【Flexible installation】- There are 2 types of installation including ceiling mounted and back mounted and it can be widely used in commercial facilities to provide emergency lighting in different locations.
- 【High Standard】- Complies with UL 924 Emergency Lighting and Exit Sign Regulations. 120V-277V AC universal voltage operation for wide places.
- 【Worry-Free Shopping】- We offer high quality products and professional after-sales support. If you have any questions or are not satisfied with the products, please contact us directly, we will do our best to help you solve your problem!
- Top Rated Red Double Sided Emergency Exit Sign with Adjustable Lights
- ✅ SAFETY FIRST - The exit sign has bright adjustable lights on each side of the sign for maximum visibility. US standard red 6" high letters with 3/4" stroke are visible from up to 100 feet away. In case of a power outage, the backup battery automatically illuminates (90 minutes) the fixture and light the way to safety.
- ✅ DUAL MOUNTING - Sunco's LED emergency exit sign includes an extra face plate to convert from 1- to 2-sided. For single-sided install, mount on the back or top of the fixture. For double-sided install, mount to the ceiling on the top of the fixture. Mounting equipment is included inside of the fixture.
- ✅ COMMERCIAL GRADE - Our emergency exit sign is designed for safety needs at offices, schools, retail spaces, and everything in between. Specifications: 120-277V, Test Switch, Backup Battery, ABS Fire Resistant Plastic, Double Sided, Dual Mounting. Certifications: UL Listed.
- ✅ SUNCO BENEFITS - 3-Year Warranty! We uphold the highest standards for all our products by testing each product for optimal performance and safety. Sunco is proudly based in the USA, offering quality products at affordable prices backed by knowledgeable support specialists.
- 3M AUTHORIZED. Made from Certified 3M components: inks, laminate and films.
- REFLECTIVE. Labels have Engineer Grade reflectivity that makes sure they can be spotted at night.
- DURABLE & LAMINATED. Conformable vinyl has 7-year outdoor life and aggressive adhesive backing. Graphics are protected from weather and abuse and graffiti can be cleaned off. Laminated labels outlast competitive unlaminated or overcoated labels.
- INSTALLATION. Labels stick to flat or curved surfaces and can be used indoors or outdoors.
- MADE IN USA. We have been making labels and signs for over 100 years. Labels are proudly made in our South Dakota factory.
- 2-pack of LED double-face exit signs in fire retardant, injection-molded, thermoplastic ABS housing
- Wall, ceiling, and end mountable; Input Voltage: 120/277VAC 60HZ
- Long-lasting Epstar SMD LED light with test switch and charge indicator light
- Nickel cadmium battery provides 90 minute backup power in the event of a power outage; 1.2V 1000mAh
- UL-certified with a UL-94-5VA flame rating plus overcharge and over-discharge protection
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
IMPORTANT SAFETY RECALL – 2nd Notice
«POLKNAME»
«POLKADDRESS»
«POLKCITY», «POLKST» «POLKZIPPLUS4»
This notice applies to your vehicle: «VIN»
Dear «POLKNAME»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Our records indicate
YOUR UNIT HAS NOT BEEN
REMEDIED.
Please DO NOT ignore this notice!
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2022-2023 Cougar Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance
to us.
It has been decided that the vehicles in the recall population may not have an egress window installed
in the main living area. If an emergency situation arises, the occupants of the vehicle would not have
a secondary emergency exit other than the entrance door, which could result in an increased risk of
personal injury.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is inspect the window installed in the rear wall to determine if the emergency
exit window is installed. If there is no emergency exit window, install the correct window 437572.
The service and parts required for this corrective action will be provided at no charge to you.
Reason for
this recall
What we
will do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 23V-169
Safety Advisory: 23-440
October 18, 2023
PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
Inspect the existing window installed in the rear wall to determine if an emergency exit window was
installed. If there is an “EXIT” window installed please take a picture of the complete window and
email it to recall@keystonerv.com with the last 8 digits of your vehicle identification number (VIN)
in the subject line to close the recall. If you are not comfortable doing that or if there is no emergency
exit window, contact your dealer and make an appointment to have one installed. As soon as
possible, please make an appointment to have your RV serviced by your dealership. The labor time
to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how
much additional time will be needed to schedule and process your RV for this repair.
BE ADVISED –
Damage caused by failure to have the
recall remedy completed will be the
responsibility of the owner.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
What we
need you to
do
If you have
questions
**************************************************************************************************************
SAFETY ADVISORY # 23-440
Cougar 33RLI Egress Window
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population may not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.
Models Included: 2022 – 2023 Cougar Travel Trailers: 33RLI
Serial Number Ranges: 2022 NV500001 – NV509659
2023 PV500746 – PV504152
Parts Required: 1 – KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036 (This part may be ordered in bulk without a VIN)
20’ – KRV # 299894- Seal – .500″ x .312″ – EPDM – Ribbed – w/Tape H3 – Black – 1000’/Bx (This part may be ordered in bulk without a VIN)
Tools Required: – Screw gun
This Safety Advisory requires a Pre-Authorization & Photograph
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to verify that an emergency exit window is installed. If not take a picture of the incorrect window and replace it with KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036.
REPAIR INSTRUCTIONS
Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2 Inspect the rear window to verify that it is an emergency exit window. If it is, proceed to Warranty Reimbursement. If it is not an emergency exit window, proceed to Step 3.
Step 3 Take a picture of the incorrect window and replace it with KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036. Use 20’ – KRV # 299894- Seal – .500″ x .312″ – EPDM – Ribbed – w/Tape H3 – Black – 1000’/Bx to seal the window to the rear wall.
Step 4 Proceed to warranty reimbursement.
Keystone RV Company 3/24/23
Safety Advisory 23-440 Page 2 of 2
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit the claim on Key Express using Flat Rate Code # 7144042L
In the Complaint section note: Safety Advisory # 23-440
In the Cause section note: Safety Advisory # 23-440
In the Correction section note: Window is an emergency exit window.
The amount of time authorized for inspection only is 0.3 hour.
REPAIR
Submit a Pre-Authorization request then claim with pictures of the incorrect window on Key Express using Flat Rate Code # 7144042B
In the Complaint section note: Safety Advisory # 23-440
In the Cause section note: Safety Advisory # 23-440
In the Correction section note: Incorrect window installed, replaced with proper emergency escape window. Pictures attached.
The amount of time authorized for inspection and repair is 1.2 hour.
PARTS DISPOSITION
No return parts required.
Please call Keystone RV Customer Service at 866-273-1454 if you have any questions.
**************************************************************************************************************
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2022-2023 Cougar Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance
to us.
It has been decided that the vehicles in the recall population may not have an egress window installed
in the main living area. If an emergency situation arises, the occupants of the vehicle would not have
a secondary emergency exit other than the entrance door, which could result in an increased risk of
personal injury.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is inspect the window installed in the rear wall to determine if the emergency
exit window is installed. If there is no emergency exit window, install the correct window 437572.
The service and parts required for this corrective action will be provided at no charge to you.
Inspect the existing window installed in the rear wall to determine if an emergency exit window was
installed. If there is an “EXIT” window installed please take a picture of the complete window and
email it to recall@keystonerv.com with the last 8 digits of your vehicle identification number (VIN)
in the subject line to close the recall. If you are not comfortable doing that or if there is no emergency
exit window, contact your dealer and make an appointment to have one installed. As soon as
possible, please make an appointment to have your RV serviced by your dealership. The labor time
to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how
much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 23V-169
Safety Advisory: 23-440
March 29, 2023
**************************************************************************************************************
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 23-440
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2022-2023 Cougar Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population may not have an egress window
installed in the main living area. If an emergency situation arises, the occupants of the vehicle
would not have a secondary emergency exit other than the entrance door, which could result in an
increased risk of personal injury. The vehicles included in the recall are:
2022-2023 Cougar Travel Trailers, Model 33RLI
Serial Number Ranges: 2022 NV500001 – NV509659
2023 PV500746 – PV504152
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #23-440,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 23V-169
CAN: 2023-138
Safety Advisory: 23-440
March 28, 2023
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-169
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Keystone RV Company MAR 16, 2023 NHTSA Recall No. : 23V-169 Manufacturer Recall No. : 23-440 Manufacturer Information :
Manufacturer Name : Keystone RV Company Address : PO Box 2000
2642 Hackberry Drive Goshen IN 46527
Company phone : 574-535-2100
Population :
Number of potentially involved : 276 Estimated percentage with defect : 50 %
Vehicle Information :
Vehicle 1 : 2022-2023 Keystone Cougar Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : 33RLI Floor plan with rear living room window Production Dates : DEC 09, 2021 – FEB 15, 2023
VIN Range 1 : Begin : 4YDTCGR21NV500001 End : 4YDTCGR22NV509659
VIN Range 2 : Begin : 4YDTCGR23PV500746 End : 4YDTCGR25PV504152 ✔ Not sequential
✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may not have an egress window installed in the main living area
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If an emergency situation arises, the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.
Description of the Cause : On some units, installed window part number 437840, is not an egress style window. Identification of Any Warning
that can Occur : The main living area does not have an egress window.
Involved Components : Part 573 Safety Recall Report 23V-169 Page 2 Component Name 1 : Window Component Description : 72×35 Window Component Part Number : 437840 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2/17/2023 – Report was made that during an audit, it was discovered that a Cougar 33RLI did not have an egress window in the living area.
2/21/2023 – Investigation opened. All affected Cougar 33RLI units were put on hold and windows were inspected. Investigation opened to look at similar Cougar models.
3/9/2023 – Investigation concluded and scope completed. Description of Remedy :
Description of Remedy Program : The remedy is inspect the window to determine if the correct window is
installed. If there is no egress, install the correct window 437572. Manufacturer Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Part number 437572 is an egress window and is the replacement for the existing window, part number 437840.
Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule :
Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles
by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-169
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : MAY 02, 2023 – MAY 02, 2023 Planned Owner Notification Date : MAY 02, 2023 – MAY 02, 2023
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END