Recall 23-440 Emergency Exit Window Not Installed – 2022-2023 Keystone Cougar Travel Trailers

March 16, 2023 NHTSA CAMPAIGN NUMBER: 23V169000

Emergency Exit Window Not Installed

Without an emergency exit window, there would not be a second way for occupants to exit the vehicle during an emergency, increasing the risk of injury.

 

NHTSA Campaign Number: 23V169

Manufacturer Keystone RV Company

Components STRUCTURE

Potential Number of Units Affected 276

 

Summary

Keystone RV Company (Keystone) is recalling certain 2022-2023 Cougar travel trailers. These vehicles may have been manufactured without an emergency exit window.

 

Remedy

Dealers will inspect, and replace the window if necessary, free of charge. Owner notification letters were mailed March 29, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 23-440.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


3/24/23

Keystone RV Company

SAFETY ADVISORY # 23-440

Cougar 33RLI Egress Window

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population may not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.

Models Included: 2022 – 2023 Cougar Travel Trailers: 33RLI
Serial Number Ranges: 2022 NV500001 – NV509659

2023 PV500746 – PV504152

Parts Required: 1 – KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036 (This part may be ordered in bulk without a VIN)
Tools Required: – Screw gun

 

This Safety Advisory requires a Pre-Authorization & Photograph

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to verify that an emergency exit window is installed. If not take a picture of the incorrect window and replace it with KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036.

 

REPAIR INSTRUCTIONS

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Inspect the rear window to verify that it is an emergency exit window. If it is, proceed to Warranty Reimbursement. If it is not an emergency exit window, proceed to Step 3.

 

Step 3

Take a picture of the incorrect window and replace it with KRV # 437572 – Window – 72″ x 35″ – PS/TBAR – Gray 20 – Temp – Black – 20″ Red (Exit) – 8800-44036. Use 20’ – KRV # 299894- Seal – .500″ x .312″ – EPDM – Ribbed – w/Tape H3 – Black – 1000’/Bx to seal the window to the rear wall.

 

Step 4

Proceed to warranty reimbursement.

 


Chronology :

2/17/2023 – Report was made that during an audit, it was discovered that a Cougar 33RLI did not have an egress window in the living area.

2/21/2023 – Investigation opened. All affected Cougar 33RLI units were put on hold and windows were inspected. Investigation opened to look at similar Cougar models.

3/9/2023 – Investigation concluded and scope completed.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
KEYSTONE COUGAR 2022-2023

 


5 Associated Documents

Defect Notice 573 Report

RCLRPT-23V169-5978.PDF 215.041KB

RCLRPT-23V169-5978

 


Recall Acknowledgement

RCAK-23V169-4349.pdf 645.75KB

RCAK-23V169-4349

 


ISSUED Owner Notification Letter(Part 577)

RCONL-23V169-7754.pdf 95.494KB

RCONL-23V169-7754

 


Remedy Instructions and TSB

RCRIT-23V169-0022.pdf 199.439KB

RCRIT-23V169-0022

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V169-7339.pdf 94.905KB

RCMN-23V169-7339

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V169&docType=RCL

 


 

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Last update on 2023-05-21 / Affiliate links / Images from Amazon Product Advertising API

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