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September 6, 2022 NHTSA CAMPAIGN NUMBER: 22V667000
Secondary Emergency Exit Missing
A missing secondary exit could result in occupants becoming trapped inside during an emergency, increasing their risk of injury.
NHTSA Campaign Number: 22V667
Manufacturer Forest River, Inc.
Components STRUCTURE
Potential Number of Units Affected 49
Summary
Forest River, Inc. (Forest River) is recalling certain 2022-2023 Forest River Inc. Impression Fifth Wheel recreational vehicles. These vehicles were manufactured without a secondary emergency exit.
Remedy
Dealers will inspect and install an egress window, as necessary, free of charge. Owner notification letters were mailed September 29, 2022. Owners may contact Forest River customer service at 1-574-825-4995. Forest River’s number for this recall is 83-1554.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 through 2023 model year Impression MPF280RL & MPF330BH. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
There may not a secondary means of egress installed in the vehicle as required
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If a vehicle rolls over onto the entry door or there is a fire that blocks access to the entry door, the vehicle will pose personal injury and potentially death to an operator.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy to inspect for a secondary egress window, and if found to only have one, a kit will be installed to make the window an egress, which provides a second means of escape.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .30 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Impression
Forest River, Inc
Attn: Warranty Manager
57490 C.R. 3
Elkhart, IN 46517
RECALL 22V667 / 2022-499 REMEDY INSTRUCTIONS
Make(s): IMPRESSION Model(s): MPF280RL & MPF330BH Model Year(s): 2022 – 2023 |
Repair Code: RC-043-03-00-004235 Allotted Time: .25 HRS. Inspection Code: RC-043-05-00-004234 Allotted Time: .10 HRS. |
Concern: There may not a secondary means of egress installed in the vehicle as required. |
Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: F100355860 Part(s) Return: NO |
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
INSPECTION:
STEP 1: LOCATE THE REAR 60” X 29” REAR WALL WINDOW;
- IF THE LATCH IS RED AND THERE IS A “EXIT” STICKER ON THE GLASS – NO FURTHER ACTION;
- CLAIM INSPECTION CODE ONLY;
- IF THE LATCH IS BLACK AND MISSING THE “EXIT” STICKER, MOVE ON TO REMEDY;
- IF THE LATCH IS BLACK AND HAS THE “EXIT” STICKER, MOVE ON TO REMEDY;
- IF THE LATCH IS RED AND MISSING THE “EXIT” STICKER, MOVE ON TO REMEDY;
REMEDY:
STEP 1: LOCATE THE REAR 60” X 29” REAR WALL WINDOW;
STEP 2: REMOVE THE LATCH;
STEP 3: INSTALL THE RED LATCH FROM THE PARTS KIT;
STEP 4: CLEAN THE GLASS AREA NEXT TO THE LATCH WITH ISOPROPYL ALCOHOL IN A 10” X 10” AREA;
STEP 5: APPLY THE “EXIT” STICKER DIRECTLY TO THE CLEANED GLASS, SEE FIGURE 1;
STEP 6: ENSURE PROPER OPERATION OF THE WINDOW AND LATCH;
STEP 7: TAKE PHOTO’S OF THE REMEDY AND SUBMIT WITH THE REPAIR CODE CLAIM;
NOTE: THIS PROCEDURE HAS NOW MADE THIS 60” X 29” REAR WALL WINDOW THE SECONDARY MEANS OF EGRESS.
Chronology :
On 8/31/2022, Forest River’s Office of Corporate Compliance was made aware of an inspection that failed during a routine PDI inspection. It was found that there was not a secondary egress for means of escape.
On 9/1/2022, Forest River along with the manufacturing and purchasing records were able to determine the scope of vehicles affected.
On 9/2/2022, Forest Rivers Corporate Recall Committee voted to recall.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FOREST RIVER | IMPRESSION | 2022-2023 |
8 Associated Documents
Recall Acknowledgement
RCAK-22V667-2314.pdf 645.791KB
Defect Notice 573 Report
RCLRPT-22V667-8170.PDF 242.551KB
Remedy Instructions and TSB
RCRIT-22V667-5036.pdf 175.604KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V667-4412.pdf 204.152KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V667-5189.pdf 173.141KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V667-5573.PDF 211.128KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V667-8836.PDF 211.233KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V667-0437.PDF 211.313KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V667&docType=RCL
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SEOCONTENT-START
Page 1 of 1 RECALL 22V667 / 2022-499 REMEDY INSTRUCTIONS Make(s): IMPRESSION Model(s): MPF280RL & MPF330BH Model Year(s): 2022 – 2023 Concern: There may not a secondary means of egress installed in the vehicle as required. Repair Code: RC-043-03-00-004235 Allotted Time: .25 HRS. Inspection Code: RC-043-05-00-004234 Allotted Time: .10 HRS. Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: F100355860 Part(s) Return: NO Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death. INSPECTION: STEP 1: LOCATE THE REAR 60” X 29” REAR WALL WINDOW; • IF THE LATCH IS RED AND THERE IS A “EXIT” STICKER ON THE GLASS – NO FURTHER ACTION; • CLAIM INSPECTION CODE ONLY; • IF THE LATCH IS BLACK AND MISSING THE “EXIT” STICKER, MOVE ON TO REMEDY; • IF THE LATCH IS BLACK AND HAS THE “EXIT” STICKER, MOVE ON TO REMEDY; • IF THE LATCH IS RED AND MISSING THE “EXIT” STICKER, MOVE ON TO REMEDY; REMEDY: STEP 1: LOCATE THE REAR 60” X 29” REAR WALL WINDOW; STEP 2: REMOVE THE LATCH; STEP 3: INSTALL THE RED LATCH FROM THE PARTS KIT; STEP 4: CLEAN THE GLASS AREA NEXT TO THE LATCH WITH ISOPROPYL ALCOHOL IN A 10” X 10” AREA; STEP 5: APPLY THE “EXIT” STICKER DIRECTLY TO THE CLEANED GLASS, SEE FIGURE 1; STEP 6: ENSURE PROPER OPERATION OF THE WINDOW AND LATCH; STEP 7: TAKE PHOTO’S OF THE REMEDY AND SUBMIT WITH THE REPAIR CODE CLAIM; NOTE: THIS PROCEDURE HAS NOW MADE THIS 60” X 29” REAR WALL WINDOW THE SECONDARY MEANS OF EGRESS. FIGURE 1 EXIT STICKER RED LATCH
**************************************************************************************************************
IMPORTANT SAFETY RECALL Page 1 of 2 September 2022 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 through 2023 model year Impression MPF280RL & MPF330BH. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? There may not a secondary means of egress installed in the vehicle as required EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. If a vehicle rolls over onto the entry door or there is a fire that blocks access to the entry door, the vehicle will pose personal injury and potentially death to an operator. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy to inspect for a secondary egress window, and if found to only have one, a kit will be installed to make the window an egress, which provides a second means of escape. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is .30 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Impression Forest River, Inc Attn: Warranty Manager 57490 C.R. 3 Elkhart, IN 46517 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V667 CANADA RECALL: 2022-499 FR ID: 83-1554 <> <> <
> <>, <> <> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE CUSTOMER SERVICE 574-367-3297 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2022-499 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22V667 Sincerely, Forest River Inc. Office of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL Page 1 of 2 September 2022 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River has decided that a safety defect exists in certain Impression MPF280RL & MPF330BH. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is 6/7/2022 through 8/19/22. DEFECT/NONCOMPLIANCE: There may not a secondary means of egress installed in the vehicle as required EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. If a vehicle rolls over onto the entry door or there is a fire that blocks access to the entry door, the vehicle will pose personal injury and potentially death to an operator. SERVICE PROCEDURE: Dealership Service Department procedures for addressing the secondary means of egress can be found on Dealer Connect WHAT IS THE PART NUMBER OF THE REMEDY KIT? F100355860 Prior Authorization and Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s). DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 22V667 2022-499 RC-043-05-00-004234 Inspection Only .10 HRS 22V667 2022-499 RC-043-03-00-004235 Inspection and Repair .25 HRS HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE 574-367-3297 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V667 CANADA RECALL: 2022-499 FR ID: 83-1554 <> < > <>, <> <> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 The Recall shall be considered the utmost priority to remedy the Impression MPF280RL & MPF330BH in question. The retail consumer shall not be charged any amount of monies for remedy to their Impression MPF280RL & MPF330BH listed under this Recall. If your dealership has already performed the remedy to Impression MPF280RL & MPF330BH, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty Impression MPF280RL & MPF330BH in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Office of Corporate Compliance**************************************************************************************************************OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-667 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : SEP 06, 2022 NHTSA Recall No. : 22V-667 Manufacturer Recall No. : 83-1554 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 49 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Forest River Inc. Impression Fifth Wheel Recreational Vehicles Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : According to manufacturing records, the plant began substituting a non-egress window on June 1, 2022, due to an egress window shortage until caught by Corporate PDI. 2022 IMPRESSION MPF280RL-83 18 2022 IMPRESSION MPF330BH-83 26 2023 IMPRESSION MPF280RL-83 4 2023 IMPRESSION MPF330BH-83 1 Grand Total 49 Production Dates : JUN 07, 2022 – AUG 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : There is not a secondary means of egress installed in the vehicle as required. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If a vehicle rolls over onto the entry door or there is a fire that blocks access to the entry door, the vehicle will pose personal injury and potentially death to an operator. Description of the Cause : During an egress window shortage the egress window was replaced with a non-egress window of the same size. Part 573 Safety Recall Report 22V-667 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : 60 x 29 Window Component Description : 60 x 29 Window Component Part Number : N/A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On 8/31/2022, Forest River’s Office of Corporate Compliance was made aware of an inspection that failed during a routine PDI inspection. It was found that there was not a secondary egress for means of escape. On 9/1/2022, Forest River along with the manufacturing and purchasing records were able to determine the scope of vehicles affected. On 9/2/2022, Forest Rivers Corporate Recall Committee voted to recall. Part 573 Safety Recall Report 22V-667 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy to inspect for a secondary egress window, and if found to only have one, a kit will be installed to make the window an egress, which provides a second means of escape. What is the Forest River Customer Service Phone Number? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Impression Forest River, Inc. Attn: WARRANTY MANAGER 57490 CR 3 Elkhart, IN 46517 How Remedy Component Differs from Recalled Component : The window will now be an egress window. Affected Component 60×29 Standard slider window Replacement Component emergency exit sticker and handle for 60×29 Egress slider window Identify How/When Recall Condition was Corrected in Production : On August 31, 2022, the manufacturing plant locked their shipping yard. They inspected all vehicles, and remedied the vehicles that are affected. The egress window is now being installed as required beginning August 31, 2022. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : OCT 12, 2022 – OCT 12, 2022 Planned Owner Notification Date : OCT 12, 2022 – OCT 12, 2022 * NR – Not ReportedSEOCONTENT-END