NHTSA ID Number: 10209444
Manufacturer Communication Number: CSR 539
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Cummins Inc. has decided that a defect that relates to motor vehicle safety exists in certain Cummins X12 engines manufactured between April 26, 2016, and November 1, 2021, and for the installation in mixer, coach, emergency vehicle, refuse truck, recreational vehicle, and crane applications.
Schedule repair with the nearest Cummins Distributor or authorized warranty dealer.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Refer to the provided list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information provided in the attached recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Component/Supplier Recall CSR539
Units Affected: Certain Cummins X12 engines manufactured between April 26, 2016 and November 1, 2021 and for the installation in mixer, coach, emergency vehicle, refuse truck, recreational vehicle, and crane applications. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine.
Cummins Inc. has decided that a defect which relates to motor vehicle safety exists in certain Cummins X12 engines manufactured between April 26, 2016 and November 1, 2021 and for the installation in mixer, coach, emergency vehicle, refuse truck, recreational vehicle, and crane applications.
Refer to the included communication from Cummins Inc. for additional information.
Customer Action: Schedule repair with your nearest Cummins Distributor or authorized warranty dealer.
Requirements: Altec is not able to perform this repair. The work must be completed by your Cummins Distributor or authorized warranty dealer.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair
2 Affected Products
1 Associated Document
Released: Apr. 1, 2022
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Last update on 2022-11-14 / Affiliate links / Images from Amazon Product Advertising API
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