4. Wash and inspect ALL WHEELS; THOROUGHLY REMOVE ALL GLUE RESIDUE; Apply TIRE
DRESSING.
a. Install any missing tire valve caps using the correct cap. TPMS equipped vehicles require
specific valve caps. Your parts department can provide the correct part for the vehicle.
Refer to TSB-12-31-001 for information.
b. Wash the wheels with mild detergent and rinse with water. See TSB-09-31-005 for
information.
c. After washing, wipe water from wheels using a chamois or soft cloth.
d. Inspect wheels and tires for nicks, scratches, and other damage.
e. Clean off any residue or foreign material.
f. Apply tire dressing to each tire.
g. Wipe dry with a clean cloth.
5.

Check DOOR AND TRUNK OPENING CLEANLINESS AND UNDERHOOD CLEANLINESS.
Wipe off any dirt with a damp cloth.
Under hood
a. Remove any debris such as leaves, etc. from the engine compartment.
b. Wipe up any fluid spills and note any evidence of leakage on the repair order.
c. Wipe down the engine compartment components with a damp cloth.

6. Inspect PAINT AND ALL BODY PANELS FOR DAMAGE, ALIGNMENT, AND FIT & FINISH.
a. Check for scratches and dents. Inspect the body panels from different angles.
b. Check the alignment of all body panels for uniform gaps and flushness. All body panels
should be flush with their adjoining panels and all gaps should be uniform.
c. Inspect painted surfaces for uniform color. Inspect from different angles.
d. Inspect painted areas for damage. Note any discrepancies on the repair order.
e. Inspect painted areas for environmental fallout such as acid rain and rail dust. Remove any
fallout by following MMNA-approved techniques.
NOTE: If any paint damage is noted, refer to TSB-92-51-001 and training video #44.

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7.

Inspect ALL GLASS FOR DAMAGE AND CLEANLINESS, INSIDE AND OUTSIDE.
Use a suitable glass cleaner and wipe dry with a soft lint-free cloth.
a.

Use an approved glass polish to remove minor scratches and imperfections.

b. If there is a problem with any glass, follow your dealer's procedures to correct it.
8. Inspect ALL MOLDING, TRIM, AND CHROME PARTS, AND REMOVE PROTECTIVE TAPE.
a.

Inspect the moldings, trim, and chrome parts for looseness, proper alignment, and
cleanliness.
b. Clean off any residue.
c. Note any items that need corrected. Remember, repairs are not part of your PDI time.
Follow warranty policy and procedures.
9. Inspect ALL WEATHERSTRIPPING AND RUBBER MOLDINGS.
a. Inspect all weatherstrips and rubber moldings for damage. Make sure they are securely
attached.
b. Clean off any residue.
10. Clean the INTERIOR and check ALL INTERIOR PANELS AND TRIM FOR PROPER FIT.
a. Wipe plastic interior components with a soft damp cloth.
b. Remove minor stains and soil using a mild detergent, then wipe dry with a clean, soft cloth.
c. Check alignment of all interior panels and trim for uniform gaps and flushness. All interior
panels and trim should be flush with their adjoining panels, and all gaps should be uniform.
NOTE: DO NOT remove the protective seat covers at this time.

11. Check for STAINS, DIRT, SCUFFS, OR TEARS.
If stains or soil are found on interior trim, do the following:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge and work into a lather, then
wipe with a damp cloth.
c. When the lather has been removed, wipe again with a soft, clean dry cloth.
NOTE: Damage and/or stains which cannot be removed using the above method should be noted
on the repair order and corrected prior to customer delivery.

12. Check that DOOR EDGE GUARDS ARE IN PLACE.
Check that door edge guards are in the proper position and securely fastened.
13. Check CARGO NET installation (if applicable).
Check that the cargo net has been installed properly at the port.
14. Install all accessories (if applicable).
Install any accessories listed on the Monroney label (e.g., cargo tray, cargo mat, all weather floor
mats, etc.) according to the instructions in the package or vehicle Owner's Manual.
15. Install license plate(s).
Install license plate on rear bumper (and front bumper, if required). For states that
require front license plates, dealers should use the bracket that is shipped with the
vehicle and follow the instructions included with the bracket. Install using hand tools only.
NOTE: For rear license plates, use appropriate size non-corroding fasteners.

16. Place PAPER MATS IN ALL FLOOR AREAS.
Install paper floor mats on the driver's side and all passenger areas of the vehicle.
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17. Check HEADLINER AND SUN VISOR CLEANLINESS.
If stains or soil are found on the headliner or sun visors:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge and work into a lather, then
wipe with a damp cloth.
c. When the lather has been removed, wipe again with a soft, clean dry cloth. After cleaning
the headliner, use a small brush to raise the nap on the headliner material.
!! IMPORTANT !!

Do NOT remove the IOD connector once it is engaged. For PHEV vehicles, the
IOD connector must remain engaged even while in storage. Also, do NOT disconnect the
negative battery terminal.

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CUSTOMER DELIVERY PREPARATION
1.

Wash ALL EXTERIOR BODY PANELS.
a. Always make sure the windows and sunroof (if equipped) are fully closed to prevent water
entry.
b. Wash all body panels with water, not in direct sunlight.
c. Start washing from the roof, working downward, using a sponge and water.
d. After washing, wipe water from body surfaces using a chamois or 100% cotton terry towel.
NOTE: When using a high-pressure washer avoid directing high-pressure spray at
weatherstrips.

2.

Wash ALL WHEELS AND APPLY TIRE DRESSING.
a. Install any missing valve stem caps with the correct cap. TPMS equipped vehicles require
specific caps. Your Parts department can provide the correct part for the vehicle.
b. Wash the wheels with mild detergent and rinse with water. See TSB-09-31-005 for
information.
c. After washing, wipe water from wheels using a chamois or 100% cotton terry towel.
d. Apply tire dressing to each tire.
e. Wipe dry with a clean cloth.

3.

Check DOOR AND LIFTGATE OPENING, AND UNDER HOOD for CLEANLINESS.
Wipe off any dirt with a damp cloth.
UNDER HOOD:
a. Remove any debris such as leaves, etc. from the engine compartment.
b. Wipe up any fluid spills. Note any evidence of leakage on the repair order.
c. Wipe engine compartment components with a clean damp cloth.

4.

Inspect ALL BODY PANELS FOR DAMAGE AND ALIGNMENT.
Check for scratches and dents. Inspect the body panels from different angles.

5.

Inspect ALL PAINTED SURFACES FOR DAMAGE AND FINISH QUALITY.
a. Inspect painted surfaces for uniform color. Inspect from different angles.
b. Inspect painted areas for damage.
c. Inspect painted areas for environmental fallout, such as acid rain and rail dust. Remove any
fallout by following MMNA-approved techniques.
NOTE: If any paint damage is noted, refer to TSB-92-51-001 and training video #44.

6.

Clean ALL GLASS (INSIDE AND OUT); Inspect ALL GLASS for DAMAGE.
a. Use a suitable glass cleaner and wipe dry with a soft lint-free cloth.
b. Clean any dirt off the wiper blades.
c. Use an approved glass polish to remove minor scratches and imperfections.

7.

Inspect ALL MOLDING, TRIM, AND CHROME PARTS.
a. Inspect the moldings, trim, and chrome parts for looseness, proper alignment, and
cleanliness.
b. Clean off any residue.

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8. Confirm GLOVEBOX ITEMS are complete.
Confirm the Owner's Manual and other owner booklets shipped with the vehicle (e.g.,
maintenance manual, warranty statements, etc.) are placed inside the Owner's Manual
Portfolio and then placed in the glove box.
NOTE: The Owner's Manual Portfolio also contains a first aid kit, pen, and tire pressure gauge.
9. Remove SEAT AND TRIM PROTECTORS.
a. Carefully remove the protectors from all seats.
b. Carefully remove all trim protectors.
10. Latch SECOND ROW CENTER SEAT BELT.
Due to its unique arrangement, latch the center seat belt for the second row seat, showing the retail
customer the proper configuration (refer to TIN-13-52A-001 for details).
11. Check HEADLINER AND SUN VISOR CLEANLINESS.
If stains or soil are found on the headliner or sun visors:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge, then wipe with a damp cloth.
c. After removing the lather, wipe again with a soft, clean cloth.
12. Check for STAINS, DIRT, SCUFFS, OR TEARS.
If the interior trim is scuffed, stained or soiled, clean as described in “Detailing After PDI,” step 11.
NOTE: Damage and/or stains which cannot be removed using the described method should be
noted on the repair order.
13. Remove PAPER MATS, FOOT PEDAL PLASTIC PROTECTORS, VACUUM ALL FLOOR CARPETS, INSTALL
AND ANCHOR ALL FLOOR MATS.
a.
b.
c.

Remove all paper floor mats and plastic pedal protectors (if equipped).
Vacuum all floor carpets.
Install and anchor floor mats for all seating positions. Do not install more than one floor mat in the
driver's position. Refer to TSB-12-00-009 for additional information.

14. Confirm VEHICLE INSTALLED ACCESSORY WEIGHT.
Refer to TSB-23-00-001 for details. Complete and attach a “Load Carrying Capacity Reduced”
label if applicable.
15. Check tire pressures and adjust if necessary. Reinstall valve stem caps.
NOTE: Tire pressures are listed on the Tire Pressure and Loading label on the driver's side B-pillar.
16. Confirm clock is set and audio system presets are set to local stations.
17. Remote Control registration card.
Confirm the remote control registration card with
Wi-Fi information is securely attached to F.A.S.T. Key.
This card contains necessary ID and password
information for the customer to register the
smartphone Remote Control
app. Be sure
customer is given this card at final delivery.

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18. Set up Wi-Fi EV Remote / Smartphone Remote Control App.
On the customer's personal smartphone or tablet, install the Wi-Fi EV Remote Control App.
a. For more details, go to the following website:
http://www.mitsubishi-motors.com/en/products/outlander_phev2/app/remote/
b. For vehicles sold in the U.S., use software version PHEV II, available from the Apple App Store
and Google Play.
c. Confirm versions for i-Phone (iOS 7.0 or later) or Android (OS 4.4 or later).
d. Confirm all functions can be controlled remotely (e.g., preheat/cool interior, set charge
times, customize vehicle settings).
19. Charge main drive lithium-ion battery to 100% before final delivery to customer.
20. Recheck the Warranty Superscreen to confirm all recall procedures have been performed.
!! IMPORTANT !!

Unless required to complete an electrical check, always make sure the
POWER switch is in the LOCK (OFF) position and remove the FAST key from the vehicle.

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COMPLETING THE PDI FORM
When finished, make sure both the PDI Technician and the Detail Specialist have signed the PDI
form. Leave the yellow (2nd copy) in the vehicle's glove box. Keep the original copy with the vehicle's
service file. A sample of the PDI form appears at the end of this bulletin.

PARTS INFORMATION
The table below lists Genuine Mitsubishi fluids which may be required during PDI:
Description

Part Number

DiaQueen Super Long Life Coolant Premium (or equivalent)

MZ320125

Brake Fluid (DOT3 or DOT4)

MZ311987
REF FLUID GUIDE

Washer Fluid (concentrate)
Automatic Transmission Fluid SP III

MZ320200

CVT Fluid J4 (for oil cooler)

MZ320185

Engine Oil 0W-20 Synthetic (or equivalent)

MZ321024

Prop 65 Label (California dealers ONLY)*

PROP65WL

* Only order if needed.
NOTE: Fluid additions or reductions are included as part of the PDI reimbursement labor times.

WARRANTY INFORMATION
Only one PDI procedure will be reimbursed per vehicle. In regards to dealer trades of vehicles,
the first PDI procedure claim entered and paid will be the only PDI claim allowed.
The PDI procedures described in this bulletin, as well as any fluids or shop supplies required during
the PDI process, are reimbursed under a single PDI labor time allowance. Each MMNA model
has an assigned PDI labor time allowance. PDI labor time allowances by model and model
year are provided in a separate Warranty Bulletin. Warranty Bulletins by model year may
be found on the MDL, under Service > Warranty Central > Warranty Bulletins. For
2024 Outlander PHEV, refer to WB 2020-007.
NOTE: Any additional repairs and/or needed adjustments due to issues with materials
and/or workmanship that are not part of these PDI procedures should be claimed on a separate
warranty claim (W) using applicable published LOTS labor times and operation numbers. Use the
nearest applicable LOTS operation number as a “zero-zero” actual time operation for non-published
repairs and/or adjustments.

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Pre-Delivery Inspection
Repair Order #:

Dealer Stock #:

Ignition Key Code:

Model Year:

Wheel Lock Code 1:

Vehicle Identification Number
SYMBOL KEY

Road Test ● Mileage Before: _____________ After: ____________
 Verify all open Recalls or Service Campaigns have been completed.
Turn OFF radio during road test!
 Check warning, indicator lights, and gauges (inc. check engine light,

The following symbols are used to indicate special items:

If equipped
2
Vehicles for Display/Delivery
 Operations must be performed outdoors with a clear view of the southern sky
1

For additional details on ANY step, refer to the “ General PDI Procedures”
TSB for the applicable model year.

TPMS light)

bracket, floor mats, etc.)

 Refer to TSBs in Group 00 for any model specific PDI updates
Interior Function
Apply parking brake, set the electric motor switch in the ON position.
 Check operation of seats (power seats 1, front/rear seat adjustment 1, front/

DETAIL INSPECTION

SA
M
PL

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rear heated seats 1, power lumbar support1, head restraint adjustment1), and
heated steering wheel 1
Check seat belt operation (first & second row seats)
Check passenger airbag light functions (with and without passenger)
Check operation of all window switches, sunroof 1, & window shades1
Check Multi Information Display (MID) 1 & Heads Up Display (HUD)1
Check interior and dash lights
Check operation/adjustment of all mirrors: inside (automatic dimming,
Homelink®, etc. 1) and outside (inc. power folding side mirrors)1
Check horn/auxiliary accessory sockets/AC outlets 1
Check hands free telephone and music streaming function (Bluetooth®) 1
Check audio system operation (inc. auxiliary input, USB ports, satellite radioo,
Check SDA system, Apple CarPlay/ Android Auto, set clock and all radio
presets
Check rear view 1/ Multi-view 1 camera, BSW, FCM, ACC 1, LDW, AHB
Check windshield wiper de-icer, rear window defogger, and outside heated
mirror function

E

TECHNICAL INSPECTION
Vehicle Readiness
 Check Warranty Superscreen & perform open Recalls or Service Campaigns
 Install IOD (Ignition Off Draw) connector (Do NOT remove once engaged)
 Confirm operation of all keys
 Check for charging cable
 Check main battery is charged to 1 segment. Charge if necessary
 Verify presence & install all shipped loose items as applicable (license plate

 Check that BSW, LDW, RCTA, Auto Hold, FCM, AHB icons display on MID
 Check EV mode switch, battery charge mode, battery save mode
 Check A/T shift & starter interlocks
 Check energy flow in MID display and SDA screen
 Check regeneration control using shift paddles
 Check Super All-Wheel Control functions (mode selection, etc.) 1
 Check electric motor performance
 Check cruise control, Adaptive Cruise Control (ACC) 1
 Check Acoustic Vehicle Alerting System (AVAS)
 Check for squeaks, rattles, and wind noise
 Check steering operation, steering wheel alignment, and handling
 Check brake and ABS / ASC / TCL operation
 Check wiper operation and washer aim (front and rear 1)
 Check heater and A/C operation
After road test:
 Check electric parking brake, Auto Hold, & Park switch operation
 Run all DTC check with scan tool (MUT III)
 Reset tire pressures to pre PDI level
 Calif. Dealers ONLY: Install Prop. 65 warning label to driver’s window
 Sign and install PDI Quality Assurance Pledge decal








Walkaround
Apply parking brake, set the electric motor switch to ON when checking exterior
lamps. Place gear selector in Reverse.
 Check all exterior lights (inc. auto headlamp function, all turn signals, brake lights)
Set the electric motor switch to the LOCK position (power button)
 Check charging for Level 1 & 2, and Level 3 quick charge (if dealer-equipped)
 Check main battery charging port doors inc. illumination on regular charge


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


port, and that charge port doors lock with power door lock switch
Check supplied 110V charging cable connection to vehicle
Check that the charging cable charges properly
Check “Charge” indicator on cable lights when charging
Check remote keyless entry (inc. Answerback) 1, Freehand Access Security
Transmitter System (F.A.S.T.), theft alarm system, door locks, child safety door
locks, door latches, fuel filler & charge port doors
Check door closing effort (adjust if necessary)
Check cargo area light and trim
Check liftgate latch operation (inc. release & closing effort, power liftgate
operation & latching)
Check emergency liftgate release handle 1
Check tire repair kit contents, wheel lock key 1



Under Hood & Cargo area (use MMNA approved fender covers)

!! CAUTION !! Ensure the electric motor switch is in the LOCK position
(power button) when inspecting the following:
 Test 12V battery (w/ Midtronics tester); write code here: ___________________
 Check 12V battery connections are tight
 Check all fluid levels
 Check for fluid leaks
 Check for loose attachments, incorrect routing, and insufficient clearances
 Check that all emissions control equipment is installed
 Check hood latch and safety catch (adjust if necessary)

Under Vehicle
Refer to Service Manual for proper lifting points.
 Check for loose attachments, incorrect routing, and insufficient clearances
 Check for fluid leakage
 Check/adjust tire pressure and inspect for tire/wheel damage/torque wheel

Detailing Before PDI
 Remove RAP-film and remove RAP-film residue 2
 Inspect body panels and paint for damage

Detailing After PDI
 Wash exterior body panels, and check for water leaks after washing
 Wash and inspect wheels, remove glue residue, and apply tire dressing
 Check door and cargo area opening and under hood cleanliness
 Inspect body panels and paint for damage, alignment, and finish quality
 Inspect all glass for damage and cleanliness inside and out
 Inspect all moldings, trim, and chrome and remove protective tape
 Inspect weatherstripping and rubber moldings
 Clean interior and check interior panel/trim fit
 Check for stains, dirt, scuffs, and damage
 Check that all door edge guards are in place1
 Check cargo net 1 and install accessories 1
 Install paper mats on all floors
 Check headliner and sun visor cleanliness

!! IMPORTANT !! For PHEV vehicles, do NOT remove IOD (Ignition Off Draw) connector.
Once IOD is engaged, it must remain engaged even while in storage.

CUSTOMER DELIVERY PREPARATION

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
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lug per Service Manual
 Remove plastic wheel protectors
 Install wheel caps 1

Wash exterior body panels, wheels, and apply tire dressing
Check door and cargo area opening and under hood cleanliness
Inspect body panels for damage
Inspect and clean all glass inside and out
Inspect all moldings, trim, and chrome
Confirm glovebox items (Owner’s & Maintenance Manuals, Warranty, etc.)
Confirm Remote Control registration card w/Wi-Fi information is attached to key
Remove seat and trim protectors
Latch 2nd row center seat belt
Check headliner and sun visor cleanliness
Check interior for stains, dirt, scuffs, and damage
Remove paper mats, vacuum floor carpet, install floor mats & anchor driver
side mat
Remove foot pedal plastic protectors 1
Confirm vehicle installed accessory weight. Complete and attach Load
Carrying Capacity Reduced label (TSB-23-00-001) if necessary.
Check and adjust tire pressure
Confirm clock is set, & audio presets are set to local stations
Setup EV remote
Charge main drive lithium ion battery to 100% prior to customer delivery
Recheck Warranty Superscreen and verify all open Recalls or Service
Campaigns have been completed BEFORE customer delivery

!! IMPORTANT !! Unless required to complete an electrical check,
always make sure the motor switch is in the LOCK position and
remove the key.

Dealer Certification – I hereby certify that all items have been checked and corrected to ensure this vehicle meets our highest standards for quality and excellence.
Technician Signature:

Pre-Delivery Inspection Date:

Detail Specialist Signature:

Pre-Delivery Detail Date:

Delivered by Signature:

© 2023 Mitsubishi Motor s North America, Inc. All rights reserved.
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