SUBJECT:

GENERAL PDI PROCEDURES FOR
2024 OUTLANDER PHEV

No:

TSB-23-00-003

DATE:

April 2023

MODEL:

2024 Outlander PHEV

CIRCULATE TO:

[ ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ X ] SALES MANAGER

PURPOSE
This bulletin contains Pre-Delivery Inspection (PDI) procedures, both technical and detail, specific to
the 2024 Mitsubishi Outlander PHEV. Please refer to the PDI instructions in this bulletin when
preparing new Outlander PHEV vehicles for sale and delivery (in the U.S. market only).
A Pre-Delivery Inspection form should be used for all PDIs. One is shipped to dealers inside each
vehicle.

NOTE: Items shown as underlined and/or in red text are IQS (Initial Quality Survey) sensitive items.
Give extra attention to these items for improved IQS and customer satisfaction.

BULLETIN CONTENTS:

BACKGROUND INFORMATION .................................................................................................... Page
TECHNICAL INSPECTION ............................................................................................................... Page
BEFORE YOU START......................................................................................................... Page
A. Vehicle Readiness...................................................................................................... Page
B. Interior Function ........................................................................................................ Page

2
3
4
4
7

C. Walkaround ................................................................................................................... Page 12
D. Under hood & Battery ............................................................................................. Page 18
E. Under Vehicle ............................................................................................................... Page 19
F. Road Test ...................................................................................................................... Page 20
G. Final Steps for Technical Inspection.................................................................. Page 30
DETAIL INSPECTION
A. Detailing Before PDI................................................................................................. Page 31
B. Detailing After PDI .................................................................................................... Page 33
CUSTOMER DELIVERY PREPARATION ................................................................................... Page 36
COMPLETING THE PDI FORM...................................................................................................... Page 39
PARTS INFORMATION ................................................................................................................... Page 39
WARRANTY INFORMATION .........................................................................................................Page 39
SAMPLE PRE-DELIVERY INSPECTION FORM ......................................................................Page 40
NOTE: All information contained in this document is for Internal Training Purpose only. If you are a customer viewing this
document please go to mitsubishicars.com for required disclaimers.
Copyright 2023 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

4/21/2023

1 of 40

(5299)

BACKGROUND INFORMATION
The 2024 Outlander PHEV requires specific steps for a thorough PDI. The processes described
in this bulletin were developed to ensure a “fault-free” delivery of hybrid vehicles. As in
previous PDI instruction bulletins, the Technical and Detail procedures are divided into separate
sections.
This bulletin contains general descriptions of most required Technical and Detail inspection
checks organized in a logical and time-efficient order. The Technical and Detail procedures are
divided into separate sections. It is critical that all the steps are completed while keeping the
vehicle clean inside and out during the entire PDI process.
The PDI process is important. Remember to:
•
Avoid pressure to rush through PDI.
Never skip steps on the PDI form and always use it to confirm you have completed all steps.

•

Once you are familiar with these procedures, the PDI form acts as a guide to the process.
Complete the PDI Technical and/or Detail exams (PDI18T or PDI18D) from the Mitsubishi Academy
at www.MitsubishiAcademy.com, if you haven't already done so, as well as, all courses specific to
the PHEV (Plug-in Hybrid Electric Vehicle).
NOTE: If any repairs are needed, ensure they are made before the customer takes delivery of the
vehicle. Any defects in materials and/or workmanship discovered during PDI should be corrected
and claimed under warranty. Adjustments and repairs are not part of the PDI flat rate time.

SPECIAL SAFETY INSTRUCTIONS
!

WARNING

When charging the vehicle, to reduce the risk of electric shock or fire due to electric leak,
always use an outlet protected by a ground fault circuit interrupter (GFCI), rated for 15A or
more, that is connected to a dedicated branch circuit.
Wiring harnesses wrapped in orange plastic are high voltage (330V) circuits. Severe or fatal
injury can occur if the following precautions are not followed:
•

Always wear insulated Personal Protective Equipment (PPE). These are ESSENTIAL tools and
are included with the new dealer tool kit. Missing or damaged tools can be ordered online
through the mitsubishidealersolutions.com website, or by calling Bosch Automotive Service
Solutions at (888) 727-6672.

•

Ensure the ground is dry and clear of debris.

•

If a high voltage connection requires attention, always refer to the Service Manual for
instructions, and disconnect the high voltage plug located on top of the main drive lithium-ion
battery, behind the center console in the 2nd row floorboard.

•

Never directly touch any exposed high voltage wiring cables, protective covers detached from
high voltage components, or high voltage components that might be damaged.

•

If leakage of a clear, odorless fluid is observed under the body, it may be electrolyte leaking
from the main drive lithium-ion battery. This electrolyte is flammable, and poisonous acid gas
will evaporate from the electrolyte. Wear an organic mask, solvent resistant gloves (or heavy
duty rubber gloves) and eye protection. Use an absorption mat or sand to absorb spilled
electrolyte.

•

If electrolyte comes into contact with your skin, flush with water immediately.

•

If electrolyte gets into your eyes, do not rub your eyes. Immediately flush your eyes with a large
quantity of water and seek medical treatment as soon as possible.

4/21/2023

2 of 40

(5299)

The following TSBs are quoted in this bulletin. You should be familiar with their details before
beginning. All are available on MEDIC.
• TSB-92-51-001, “Paint Damage Identification and Repair Procedures”
• TSB-97-00-006, “Rap-Film and Adhesive Residue Removal Procedures”
• TSB-21-00-010, “Rap-Film Adhesive Residue Removal”
• TSB-09-31-005, “Aluminum Alloy Wheel Cleaning Recommendations and Requirements”
• TSB-12-00-009, “Floor Mat Selection and Installation: Avoiding Pedal Entrapment and/or
Interference”
• TSB-12-31-001, “General Service Information for the Tire Pressure Monitoring System”
• TSB-23-00-001, “Load Carrying Capacity Reduced Label”

Refer to the following diagram for the basic system components of the Outlander PHEV.

TECHNICAL INSPECTION
The Detail Specialist should complete the “DETAILING BEFORE PDI” section before handing the
vehicle off to the Technician for PDI Technical Inspection. Refer to the DETAIL INSPECTION
section of this bulletin for complete detailing information for both before and after Technical
Inspection.
Use the PDI form and this PDI bulletin as a guide. After completing each step, check off that
procedure on the form. The sequence in which you perform the steps may vary depending on your
dealership's procedures, facilities, and the vehicle itself. Be sure that all steps that apply are
checked on the form. Be sure the PDI form is signed and dated, and copies filed in the “vehicle
packet” and service file at your dealership. If you have questions about checking a specific feature
or specifications, refer to the Service Manual, new model training guides, and/or the
Owner's Manual for details.
!! IMPORTANT !!
DO NOT offer any vehicle for sale if it has an outstanding recall campaign. Doing so subjects the
dealer to large fines. Check the Superscreen for possible outstanding recalls.

4/21/2023

3 of 40

(5299)

BEFORE YOU START:
Make sure the following information is recorded in the proper spaces on the PDI form.
•
•
•

Repair order number
Dealer stock number
Model Year

•
•
•

Ignition key code
Wheel lock code (if equipped)
Vehicle Identification Number (VIN)

NOTE: If materials shipped in the glovebox are removed and stored separate from the vehicle
due to a dealer's internal procedures, they must be returned to the glovebox prior to retail
delivery. This includes: 1) Owner's Manual, 2) Warranty and Maintenance Manual, 3) Tire
Warranty Statements, 4) Smartphone Link Display Audio owner's manual, and any other items
meant for the customer.

A. VEHICLE READINESS
Before you start the inspection, retrieve the wheel covers, remote transmitters, and any other
shipped loose items from the cargo area and/or glovebox as applicable.
1.

*** IMPORTANT ***
RECALLS - Check the Warranty Superscreen for open Recalls or Service Campaigns. Make sure
any open Recall or Service Campaign is performed BEFORE the vehicle is road tested.

The Outlander PHEV is equipped with the One-touch Start System (OSS) (also called Push button
starting), used with FAST Key (Free-hand Advanced Security Transmitter).

2.

Confirm the IOD connector is firmly engaged (pushed down).
NOTE: The IOD connector is typically engaged at the port.

The POWER switch must be OFF for this step. If the POWER button (also called POWER switch,
ignition switch, or electric motor switch) is turned “ON” while the IOD connector is disengaged,
a warning message “EV System Service Required” will be shown on the Multi Information Display
(MID). This is normal. However, if the IOD connector is engaged (pushed down) with the POWER
switch “ON” a DTC will be stored and must be erased before Customer Delivery. To avoid setting
the DTC, make sure the IOD connector is engaged only with the POWER switch “OFF.”
!! IMPORTANT !!

Do NOT remove the IOD connector once it is engaged. For PHEV vehicles,
the IOD connector must remain engaged even while in storage. Also, do NOT disconnect the
negative battery terminal.
NOTE: If the relay box cover is protected by RAP-film, remove it at this time.

4/21/2023

4 of 40

(5299)

During shipping of Mitsubishi vehicles, dark current is
minimized by not connecting the IOD connector. It is
positioned in the disconnected position (pulled up)
and must be connected by pressing it down for the
affected circuits to be completed.

Ignition Off Draw (IOD)
Connector

The IOD is a yellow, sliding, fuse holder located in the
underhood fuse box. To complete these circuits, push
down firmly on the holder until it engages.

3.

Start the electric motors and engine to check
starting performance.
The electric motors should start quickly using
all FAST keys. Confirm operation of all keys.
With vehicle stationary and in the P (Park) position,
press the brake pedal, then press the POWER
button to the ON position. The READY indicator in
the multi-information display blinks and the
activation of Plug-in Hybrid EV System starts. When
the READY indicator changes from blinking to
constant illumination, the system is activated and the
vehicle is ready to drive.
Refer to the Service Manual for diagnostic
procedures and use MEDIC and/or the Mitsubishi
Dealer Link (MDL) site to search for TSBs relating to
immobilizer key registration policies and procedures.

Check the Main Drive Lithium-Ion Battery (traction battery) charge level on the
Combination Meter Drive Battery Guage.

4.

Press the POWER button to the ON position (blue LED). Confirm theis this right or follow
page 155 of OM /get new images battery level gauge on th e instrument panel displays
sufficient charge to complete PDI. Charge the traction battery if necessary.
•

If no segments are displayed, press the Battery Charge switch to start the engine
and charge the Drive Battery until 3 segments are shown on the Drive Battery gauge
(see below).

Press Battery Charge Switch

•

One Segment Displayed

“READY” Mode Enabled

If 3 or more segments are displayed, press the POWER button to enable “READY” mode
and maintain for 30 minutes. This will charge the 12V auxiliary battery.

4/21/2023

5 of 40

(5299)

Every 20 days:

5.

•

Press the Battery Charge switch and allow the engine to run for 5 minutes. This action
charges the Drive Battery.

•

After 5 minutes, shut the engine OFF. Press the POWER button to enable “READY” mode and
leave in this position for 30 minutes. This action charges the 12V auxiliary battery.

•

After 30 minutes, press the POWER button again to shut the system OFF.

Check that the integrated Mitsubishi EV charging cable is stored in a bag in the cargo area.
EV Charging Cable Cord in Cargo Area

Charging
cord location

6.

7.
8.

Verify Immobilizer and OSS operation.
For vehicles with FAST key and OSS, separate the transmitters and enter the vehicle with one
transmitter at a time and put the vehicle into “READY” mode. If the vehicle does not display
“READY” mode, confirm the IOD has been firmly connected.
Verify presence of all shipped loose items as applicable (license plate bracket, floor mats,
etc.) and install.
Refer to MEDIC, or the MDL for any general or model specific PDI TSBs. Be sure all instructions
on those TSBs are performed.

4/21/2023

6 of 40

(5299)

B. INTERIOR FUNCTION
Apply the parking brake and put the vehicle into “READY” mode during these inspections.
NOTE: To apply the electric parking brake, pull up on the switch as shown.
Pull Up Electric Parking Brake Switch

1.

Check SEAT ADJUSTMENT, SEAT BELTS, and HEAD RESTRAINTS.
SEAT ADJUSTMENT and SEAT BELT/HEAD RESTRAINT OPERATION
a. Confirm that manual seat track and seat back adjusters operate and lock throughout their
entire travel (front seats). Leave the seat height adjuster in the lowest position for
maximum head room (if equipped).
b. Check power seat operation (if equipped) including seat back adjustments.
c. Check power lumbar operation in driver's seat.
d. Check heated seat operation (if equipped) in LO and HI settings.
e. Check operation and latching of rear (second row) seats.
f. Check HEAD RESTRAINTS
Ensure all head restraints are properly installed. Inspect the height adjuster for ease of
operation.
g. Check ALL SEAT BELTS for condition and operation.
•
•
•
•
•
•
•

4/21/2023

Inspect all seat belts to ensure they connect and hold properly.
Inspect operation of the shoulder height adjuster and condition of the seat belts, and
anchors.
Inspect for proper seat belt retraction.
Check that safety labels regarding use of seat belts and air bags are in place.
Make sure the second row seat belts are properly secured in the clips on the quarter
trim (if equipped).
Latch SECOND ROW CENTER SEAT BELT: Due to its unique arrangement, latch the center
seat belt for the second row seat for display purposes (refer to TIN-13-52A-001 for
details).
On vehicles with locations for anchoring seat belts when they are not in use, make sure
the seat belt ends are properly secured in those positions.

7 of 40

(5299)

2.

PASSENGER AIRBAG AND SEATBELT LIGHT FUNCTIONS.
Sit in the front passenger seat and verify the passenger airbag light goes out. Verify the
passenger seat belt reminder light comes on when the seat belt is unfastened and goes off
when it is fastened.

3.

HEATED STEERING WHEEL (if equipped).
Verify proper operation.

4. Check operation of all WINDOWS, including SUNROOF (if equipped).
WINDOWS: Check for proper window tracking, complete up and down travel, and proper sealing.
NOTE: Check the lockout and AUTO-down and up functions.

Vehicles equipped with AUTO-up power window function: Ensure the safety mechanism
functions normally. Refer to Group 42A - BODY, in the Service Manual for the proper checking
procedure.
SUNROOF: Ensure all controls work properly, including one-touch operation. Ensure the sunroof
closes tightly, and the tilt-up feature works. Open and close the sunroof two times to ensure
the timing of the functions work properly. Refer to the Service Manual and perform the proper
test for the vehicle.
WARNING
If the 12V auxiliary battery is disconnected during PDI for any reason, the
learned position for the driver's window auto up will be erased, the anti-trap function cannot be
activated, and injury or vehicle damage can occur. To reinitialize this position for the driver's
window, follow the Learning Procedures of Power Window Fully Closed Position in Group 42A Body of the Service Manual, then confirm proper operation.
!

NOTE: If adjustments are required, refer to the appropriate Service Manual procedures and submit a
warranty claim for adjustment.

5.

MULTI-INFORMATION DISPLAY (MID)
Verify the MID screens display in English. If desired, the language can be changed to French,
Spanish, Japanese, German, or Italian. Refer to the Owner's Manual for Instructions on changing
the displayed language.

6. INTERIOR AND INSTRUMENT PANEL LIGHTS.
Check that all interior lights operate:
•
•
•
•

Dome light(s)
Map light(s)
Vanity mirror light(s) (if equipped)
Instrument panel illumination and
dimmer function

•
•
•
•
•

Door courtesy lights
Cargo area light (if equipped)
Sunroof ambient lighting (if equipped)
Accessory interior lighting (if equipped).
Glove box light (if equipped)

NOTE: Adjust instrument panel illumination to the brightest level. Position the dome light switch so
the light is on when the door is open, and off when the door is closed.
4/21/2023

8 of 40

(5299)

7. INSIDE AND OUTSIDE MIRRORS. Ensure the inside rear view mirror holds its adjustment. Make
sure the anti-glare function operates properly (if equipped). Make sure the auto-dimming
function operates properly (if equipped) by pressing the POWER button (green light illuminates)
and covering the front-facing light sensor on the back of the mirror with a black cloth. Press
the three HomeLink® buttons (if equipped) and check if the indicator light blinks orange. Check
and adjust outside mirrors. Check if power side folding mirrors (if equipped) retract and extend
during the following operations:
•
Pressing the power folding side mirror switch located on the driver's door window switch
panel when the POWER switch is in the “ON” or “ACC” position and for approximately
30 seconds after the POWER switch is turned to the “OFF” position
•
Extends when the driver's door is closed, and the POWER switch is turned to the “ON”
position
•
Retracts when the POWER switch is turned to the “OFF” position and the driver's door
is opened
•
Extends when the FAST Key transmitter is used to unlock the doors
•
Retracts when the FAST Key transmitter is used to lock the doors
•
Extends when vehicle speed exceeds approximately 18 mph (30 km/h)
8.
9.

HORN. Ensure the horn sounds when the horn pad is pressed.
AUXILIARY ACCESSORY SOCKET(S) & AC OUTLETS (if equipped).
Check the auxiliary accessory power sockets and AC outlets (if equipped) for proper
operation.

Rear Floor Console

4/21/2023

Rear Cargo Area

a.

To enable power to the 120V AC outlets on the
Outlander PHEV, press the “AC 1500W” switch in the
front instrument panel (below the A/C controls).

b.

Verify the outlet(s) function properly when
an electrical appliance (e.g., coffee maker,
blender, etc.) is connected.

9 of 40

(5299)

10. AUDIO SYSTEM OPERATION (INCLUDING SIRIUS/XM™ SATELLITE RADIO OPERATION, if
equipped), SET CLOCK AND ALL RADIO STATION PRESETS, CHECK REAR ENTERTAINMENT
SYSTEM (if equipped).
Set the clock to the correct time. Set ALL “AM,” “FM1,” & “FM2” preset buttons to a variety of
strong local stations (except Sirius/XM satellite radio, if equipped). Refer to the Owner's Manual
for instructions.
Check radio and speaker operation for:
•
Volume
•
Reception of AM & FM stations and SIRIUS/XMM satellite radio (if equipped).
Ensure the satellite radio operates by tuning to channel 184, Emergency/News.
Satellite radio reception must be checked outside with a clear view of the Southern sky.
NOTE: The satellite radio may not operate properly if the vehicle is in an enclosed area.
This includes being surrounded by tall buildings. The default location for both units is New
York, NY. If this is not your location, move the vehicle to an open area with a clear view of the
Southern sky and recheck.

•
•
•

Tone (bass and treble)

Balance/Fader Controls

NOTE: Adjust the treble, bass, balance, and fader controls to the center position after
radio inspection.

AUDIO SYSTEM BLUETOOTH® FUNCTION.
The audio systems in all 2024 Mitsubishi vehicles have built-in Bluetooth functionality.
There is no separate hands-free module for 2024 models. Check the audio system as
described below.
Smartphone Link Display Audio (SDA)

•

•