SUBJECT:

GENERAL PDI PROCEDURES FOR
2024 MODELS (except PHEV)

No:

TSB-23-00-002

DATE:

APRIL 2023

MODEL:

2024 Models
except PHEV

CIRCULATE TO:

[ ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ X ] SALES MANAGER

PURPOSE
This bulletin contains general Pre-Delivery Inspection (PDI) procedures, both technical and detail,
for 2024 model year Mitsubishi vehicles (except Outlander PHEV).
If required, additional Technical Service Bulletins will be issued for model-specific PDI
procedures.
One PDI form will be shipped with each vehicle. Dealers should note that the PDI form will
be located in the vehicle glove box.
NOTE: Items shown as underlined and/or in red text are IQS (Initial Quality Survey) sensitive items.
Give extra attention to these items for improved IQS and customer satisfaction.

BULLETIN CONTENTS:
BACKGROUND INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TECHNICAL INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BEFORE YOU START . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A. Vehicle Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Interior Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C. Walkaround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D. Under Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E. Under Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F. Road Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G. Final Steps for Technical Inspection . . . . . . . . . . . . . . . . . . . . . . . . .
DETAIL INSPECTION
A. Detailing Before PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Detailing After PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CUSTOMER DELIVERY PREPARATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
COMPLETING THE PDI FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PARTS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAMPLE PRE-DELIVERY INSPECTION FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Copyright 2023 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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BACKGROUND INFORMATION
The Pre Delivery Inspection (PDI) processes described in this bulletin were developed to ensure a
“fault-free” delivery.
This bulletin contains general descriptions of most required Technical and Detail inspection checks
organized in a logical and time-efficient order. The Technical and Detail procedures are divided into
separate sections. It is critical that all the steps are completed while keeping the vehicle clean
inside and out during the entire PDI process.
The PDI process is important. Remember to:
D
D

Avoid pressure to rush through PDI.
Never skip steps on the PDI form and always use it to confirm you have completed all steps.

Once you are familiar with these procedures, the PDI form acts as a guide to the process.
NOTE: If any repairs are needed, ensure they are made before the customer takes delivery of the
vehicle. Any defects in materials and/or workmanship discovered during PDI should be corrected
and claimed under warranty. Adjustments and repairs are not part of the PDI flat rate time.

The following TSBs are quoted in this bulletin. You should be familiar with their details before
beginning. All are available on MEDIC.
D
D
D
D
D
D

TSB-92-51-001, “Paint Damage Identification and Repair Procedures”
TSB-23-00-010, “Rap-Film Adhesive Residue Removal”
TSB-09-31-005, “Aluminum Alloy Wheel Cleaning Recommendations and Requirements”
TSB-12-00-009, “Floor Mat Selection and Installation: Avoiding Pedal Entrapment and/or
Interference”
TSB-12-31-001, “General Service Information for the Tire Pressure Monitoring System”
TSB-23-00-001, “Load Carrying Capacity Reduced Label”

TECHNICAL INSPECTION
The Detail Specialist should complete the “DETAILING BEFORE PDI” section before handing the
vehicle off to the Technician for PDI Technical Inspection. Refer to the DETAIL INSPECTION section
of this bulletin for complete detailing information for both before and after Technical Inspection.
Use the PDI form and this PDI bulletin as a guide. After completing each step, check-off that
procedure on the form. The sequence in which you perform the steps may vary depending on your
dealership's procedures, facilities, and the vehicle itself. Be sure that all steps that apply are
checked on the form. Be sure the PDI form is signed and dated, and copies filed in the “vehicle
packet” and service file at your dealership. If you have questions about checking a specific feature
or specifications, refer to the Service Manual, new model training guides, and/or the Owner's
Manual for details.
!! IMPORTANT !!
DO NOT offer any vehicle for sale if it has an outstanding Safety Recall campaign. Doing so
subjects the dealer to large fines. Check the Superscreen for possible outstanding recalls.

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BEFORE YOU START:

Make sure the following information is recorded in the proper spaces on the PDI form.
D
D
D
D

Repair order number
Dealer stock number
Ignition key code
Wheel lock code (if equipped)

D
D
D

Model
Model Year
Vehicle Identification Number (VIN)

NOTE: If materials shipped in the glovebox are removed and stored separate from the vehicle due to a
dealer's internal procedures, they must be returned to the glovebox prior to retail delivery. This includes:
1) Owner's Manual, 2) Warranty and Maintenance Manual, 3) Tire Warranty Statements, and any other
items meant for the customer.

A. VEHICLE READINESS
Before you start the inspection, retrieve the wheel covers, remote transmitters, radio antenna, and
any other shipped loose items from the trunk and/or glovebox as applicable.
1.

*** IMPORTANT ***
RECALLS - Check the Warranty Superscreen for open Recalls or Service Campaigns. Make sure
any open Recall or Service Campaign is performed BEFORE the vehicle is road tested.

NOTE: Mitsubishi vehicles are equipped with one of two entry/engine starting systems:

• Standard multi-function key with Remote Keyless Entry (RKE) buttons.
• One-touch Start System (OSS) - Push button starting used with FAST Key (Free-hand Access
Security Transmitter).
.
Multi-function Key with RKE

.
OSS with FAST Key

OSS with FAST Key

Images from 2022 Outlander

SPECIAL NOTE ON OSS VEHICLES:
Insert each transmitter, one at a time, into the key slot and press the START/STOP button.
Refer to the Service or Owner's Manual for the location of the key slot.
Vehicles with no key slot: Please refer to TIN-18-42B-001 for instructions on starting the
engine with the IOD disengaged on Eclipse Cross. "Vehicles can be started by pushing the
START/STOP button with the FAST key".
All OSS vehicles:
a. With the shift lever in P, depress the brake pedal and press the engine start/stop switch.
The engine should start.
b. With the brake pedal depressed, press the engine start/stop switch again to turn the
engine off.

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c.

d.

e.

With the shift lever in P, release the brake pedal and press the engine start/stop switch.
The engine should not start and the LED in the switch lights amber (ACC mode).
Press the switch again and the LED changes to green (ON mode). The engine should not
start. Press the switch again and the LED turns off.
Apply the parking brake. Depress the brake pedal, start the engine, and shift to D. With
the brake pedal released, depress the engine start/stop switch for 1 second. The engine
should stop, the light in the switch should change to amber and “Shift to P” should be
displayed in the Multi Information Display (MID).
On Outlander: push brake and start/stop switch to shift to D. If the brake is not pushed
a warning will appear in the MID. Please note that MY22 Outlander and later do not have
LED lights around the start/stop switch.

Images from 2022 Outlander

2.

Engage (push down) the IOD (Ignition Off Draw) connector.
The ignition switch must be OFF for this step.
In-car location

Underhood location

During shipping of Mitsubishi vehicles, dark current is
minimized by not connecting the IOD connector. It is
positioned in the disconnected position (pulled up)
and must be connected by pressing it down for the
affected circuits to be completed.
The IOD is a sliding, fuse holder located in either
the underhood fuse box or in the interior fuse box
depending on model. To complete these circuits,
push down firmly on the holder until it engages (on
Mirage and Mirage G4: push down until two detents
engage).

D

Outlander Sport/RVR, and Eclipse Cross: the IOD connector is in the relay box under the
hood.

D

On Outlander, Mirage and Mirage G4 models, the IOD connector is located in the fuse box
below the dash.

NOTE: If the relay box cover is protected by RAP-film, remove it at this time.

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3. Start the engine and confirm engine starts with all keys/transmitters.
Immobilizer (all key types)
Separate ALL keys (or transmitters) and confirm they ALL start the engine without stalling.
For vehicles with keyles operation transmitters, separate the transmitters and enter the
vehicle with one transmitter at a time and start the engine. Vehicles with FAST key and/or
OSS, if the vehicle does not start, confirm the IOD has been firmly connected.
If the vehicle starts, then stalls, one or more keys may not have been registered or there may
be an immobilizer system fault. Refer to the Service Manual for diagnostic procedures and
use MEDIC and/or the Mitsubishi Dealer Link (MDL) site to search for TSBs relating to
immobilizer system, key, and transmitter registration policies and procedures.
4. Verify proper cold start engine performance.
The engine should start quickly using all keys (RKE/FAST). It should idle smoothly and not
have any hesitation or unusual noise when accelerated.
5. Verify presence of all shipped loose items as applicable (e.g. license plate braket, floor
mats, antenna masts, wheel covers, wheel caps, etc) and install.
6. Refer to MEDIC or the MDL for any general or model-specific PDI TSBs. Be sure all
instructions on those TSBs are performed.

B. INTERIOR FUNCTION
Apply the parking brake and run the engine at idle during these inspections:
1. Check operation of all SEATS, POWER SEATS, HEATED SEATS, SEAT ADJUSTMENT, SEAT BELTS,
HEAD RESTRAINTS and Heated Steering Wheel.
a. Confirm that manual seat track and seat back adjusters operate and lock throughout their
entire travel (front seats). Leave the seat height adjuster in the lowest position for
maximum head room (if equipped).
b. Check power seat operation (if equipped) including seat back adjustments.
c. Check heated seat operation (if equipped) in LO and HI settings.
d. Check operation and latching of rear (second row in SUV) and third row seating (if equipped).
e. Check HEAD RESTRAINTS
Ensure all head restrains are properly installed. Inspect the height adjuster for ease of
operation.
f. Check ALL SEAT BELTS for condition and operation.
• Inspect all seat belts to ensure they connect and hold properly.
• Inspect operation of the shoulder height adjuster and condition of the seat belts and
anchors.
• Inspect for proper seat belt retraction.
• Check that safety labels regarding use of seat belts and air bags are in place.
• Make sure the rear and third row seat belts are properly secured in the clips on the
quarter trim (if equipped).
• Latch SECOND ROW CENTER SEAT BELT: Outlander & Outlander Sport/RVR - Due to its
unique arrangement, latch the center seat belt for the second row seat for display
purposes (refer to TIN-13-52A-001 for details).
• On vehicles with locations for anchoring seat belts when they are not in use, make sure
the seat belt ends are properly secured in those positions.

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2. PASSENGER AIRBAG AND SEATBELT LIGHT FUNCTIONS
Sit in the front passenger seat and verify the passenger airbag light goes out. Verify the
passenger seat belt reminder light comes on when the seat belt is unfastened and goes off
when it is fastened.
NOTE: The Outlander airbag/seatbelt status light is located above the rear view mirror.

Image from 2023 Eclipse Cross

3. HEATED STEERING WHEEL (if equipped)
On Outlander, verify proper operation by pressing the Heated Steering Wheel button (refer
to image below)

Heated Steering Wheel Button

4. WIRELESS CELL PHONE CHARGING PAD (if equipped)
On Outlander, to test, place a wireless cell phone on the charging pad. When charging, the
indicator in will illuminate or blink in amber color (refer to image below). Depending on the
type of smartphone, the indicator may remain illuminated in amber even when the
charging process is complete.

Wireless Cell Phone Charging Pad

5. CHECK OPERATION OF ALL WINDOWS, including SUNROOF or Panoramic Roof Sunshade
(if equipped).
WINDOWS: Check for proper window tracking, complete up and down travel and proper
sealing. Check that all window switches function properly, including master switches on
driver's door and switches on each door.
NOTE: Check the lockout and AUTO-down and up functions
If the battery is disconnected during PDI for any reason, the learned position
for the driver's window auto up will be erased, the anti-trap function cannot be activated,
and injury or vehicle damage can occur. To reinitialize this position for the driver's window,
follow the Learning Procedures of Power Window Fully Closed Position in Group 42 - Body,
of the Service Manual, then confirm proper operation. For Outlander refer to Power Window
Control System.

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SUNROOF / Panoramic Roof
Ensure all controls work properly, including one-touch operation. Ensure the sunroof closes
tightly, and the tilt-up feature works. Open and close the sunroof two times to ensure the
timing of the functions work properly.
The panoramic roof sunshade is equipped with one-touch opening and closing. Ensure the
sunroof or panoramic roof sunshade safety mechanism functions properly. Refer to the
applicable Service Manual and perform the proper test for the vehicle.
NOTE: If adjustments are required, refer to the appropriate Service Manual procedures and submit a
warranty claim for adjustment.

6. MULTI-INFORMATION DISPLAY (MID) and HEAD UP DISPLAY (HUD) (if equipped)
Multi-Information Display (MID):
Verify the MID screens display in English. If desired, the
language can be changed to French, Spanish, Japanese,
German, or Italian.
Refer to the Owner's Manual for
Instructions on changing the displayed language.

HEAD UP
DISPLAY

Head Up Display (HUD):
Verify HUD screen operation. Refer to the Service
or Owner's Manual for details.

Images from 2023 Eclipse Cross

Head Up Display (HUD) on 2024 Outlander:
Verify HUD view operation. Refer to the
Service or Owner's Manual for details.
The HUD is displayed on the windshield in
front of the driver. Look out through the
windshield towards the front end of the
vehicle. (For illustration purposes, this view
was taken in a dark garage.)
HUD on/off button is located on the driver's
left side instrument panel. If the HUD is off,
it will remain off even when the vehicle is
restarted.

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7. INTERIOR AND INSTRUMENT PANEL LIGHTS
Check that all interior lights operate:
•
•
•
•
•
•
•
•
•

Dome light(s)
Map light(s)
Vanity mirror light(s) (if equipped)
Instrument panel illumination and dimmer function
Door courtesy lights
Cargo area light (if equipped)
Panoramic roof ambient lighting (if equipped)
Accessory interior lighting (if equipped)
Glove box light (if equipped)

NOTE: Adjust instrument panel illumination to the brightest level. Position the dome light switch so
the light is on when the door is open, and off when the door is closed.

8. INSIDE AND OUTSIDE MIRRORS
Ensure the inside rear view mirror holds its adjustment. Make sure the anti-glare function
operates properly (if equipped). Make sure the auto-dimming function operates properly (if
equipped) by pressing the power switch (green light illuminates) and covering the front-facing
light sensor on the back of the mirror with a black cloth. Press the three Homelink® buttons (if
equipped) and check if the indicator light blinks orange. Check and adjust outside mirrors.
Check if power side folding mirrors (if equipped) retract and extend during the following
operations:
• Pressing the power folding side mirror switch (located next to the mirror adjustment switch)
when the ignition switch is in the “ON” or “ACC” position and for approximately 30 seconds
after the ignition switch is turned to the “OFF” position
• Extends when the driver's door is closed and the ignition switch is turned to the “ON”
position
• Retracts when the ignition switch is turned to the “OFF” position and the doors are
locked
• Extends when the FAST Key transmitter is used to unlock the doors
• Retracts when the FAST Key transmitter is used to lock the doors
• Extends when vehicle speed exceeds approximately 18 mph (30 km/h)
9. HORN
Ensure the horn sounds when the horn pad is pressed.
10. AUXILIARY ACCESSORY SOCKET(S) (if equipped)
Check the auxiliary accessory power sockets (if equipped) for proper operation.

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11. AUDIO SYSTEM OPERATION (INCLUDING SIRIUS/XMt SATELLITE RADIO OPERATION, if
equipped), SET CLOCK AND ALL RADIO STATION PRESETS, CHECK REAR ENTERTAINMENT
SYSTEM (if equipped).
Set the clock to the correct time. Set ALL "AM, FM1, & FM2" preset buttons to a variety of strong
local stations (except Sirius/XM satellite radio, if equipped). Refer to the Owner's Manual for
instructions.
Check radio and speaker operation for:
• Volume
• Reception of AM & FM stations and SIRIUS/SMTM satellite radio (if equipped). Ensure the
satellite radio operates by tuning to channel 184, Emergency/News. Satellite radio reception
must be checked outside with a clear view of the Southern sky.
NOTE: The satellite radio may not operate properly if the vehicle is in an enclosed area. This
includes being surrounded by tall buildings. The default location for both units is New York,
NY. If this is not your location, move the vehicle to an open area with a clear view of the
Southern sky and recheck.
• Tone (bass and treble)
• Balance/Fader Controls
NOTE: Adjust the treble, bass, balance, and fader controls to the center position after radio
inspection.
• AUDIO SYSTEM BLUETOOTH FUNCTION
The audio systems in all 2024 Mitsubishi vehicles now have built-in Bluetooth functionality.
There is no separate hands-free module for 2024. Check each audio system as described
below (see images on page 10 for examples of the available audio systems).
• DISPLAY AUDIO (if equipped)
If vehicle is equipped with Touchscreen Audio System, check all functions for proper
operation, including HD radio function and Bluetooth connection. Refer to the audio system
owner's manual for detailed instructions. NOTE: This system does not have the voice
command feature.
• SMARTPHONE LINK DISPLAY AUDIO SYSTEM (if equipped)
If vehicle is equipped with a Smartphone Link Display Audio (SDA) system, compatible with
Apple CarPlayTM and Android AutoTM , check all functions for proper operation. Refer to the
individual audio system owner's manual to check Smartphone functions, including the ability
to pair a phone (Apple and/or Android), Bluetooth connection, and functionality of Apple
CarPlayTM and Android AutoTM, and CD operation (if equipped). NOTE: Be sure to erase all test
phone data and DELETE the paired phone (that was used for testing) before delivery to the
customer.
• Check function of USB port(s) (if equipped).
• Check and verify proper speaker operation