Step 1 – USB Flash of ICAS3 (approximate time = 35 minutes)


Ensure the battery charger is connected.



Ensure there is nothing connected to the OBD
diagnosis connection.
NOTE

The ignition must remain on during the entire
flashing process.


The hazards must remain on.



The driver door must remain open.



Buckle the seat belt into the driver seat belt
buckle.
NOTE

Observe the ignition status often. Even with the door
open, seat belt buckled and hazards on, it may be
possible that the ignition turns off on its own. If this
occurs, turn the ignition back on and the update
should continue.


Place the vehicle key over the reader coil in
the center console cupholder.



Any additional keys must be a minimum of 20
meters away from the vehicle.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 15 of 45



Insert the USB drive into one of the USB ports.



Turn the ignition ON.

NOTE
The radio display may display “No playable content”
when the ignition is turned on. This is normal. DO
NOT remove the USB drive from the USB port.



The update will start on its own after about two
minutes.



During the update, the instrument cluster
display will change multiple times.
NOTE

Observe the ignition status often. Even with the door
open, seat belt buckled and hazards on, it may be
possible that the ignition turns off on its own.
NOTE
If update does not start after five minutes, turn
ignition off, remove USB and restart from the
beginning.
Unless an error has occurred, the USB should never
be removed from the USB port while the software
update is in progress.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 16 of 45

NOTE
If “Updating CPU…” message appears for
longer than 40 minutes, or if any other error
message occurs, restart the update:
Turn off ignition
Remove USB
Reset ICAS3:


Open driver door



Remove fuse SC30 for at least 10 seconds,
reinstall fuse and reattempt update from the
beginning.
If the update still does not complete, recreate the
USB using the SD Creator and restart from the
beginning.



The software update is complete when the
message shown appears.



Turn the ignition OFF.



Once the update is complete, remove the USB
drive from the USB port.
NOTE

The successful update message may remain, even
if the ignition is switched OFF and back ON.
NOTE
The instrument cluster may remain off, even though
the update is complete. If the cluster is off after 40
minutes, cycle the ignition off and back on. The
successful message should now appear.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 17 of 45



Check SW version on infotainment display.
NOTE

If SW version did not update to 0561, or if the
Device part number did not change to
10A035842J:
Turn off ignition
Remove USB
Reset ICAS3:


Open driver door



Remove fuse SC30 for at least 10 seconds,
reinstall fuse and reattempt update from the
beginning.
If the update still does not complete, recreate the
USB using the SD Creator and restart from the
beginning.
NOTE
If a diagnostic session was started, address 005F
and address 8125 must be re-identified before
performing the software update in Step 3.
Failure to do so can result in error code ERP0215E
when the SVM is attempted in Step 3.
Proceed to Step 2 for replacing the 12V battery.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 18 of 45

Step 2 – Replacing 12V Battery
WARNING
Leaking battery acid.
Risk of acidic chemical burns on the body and corrosion on the vehicle.


Wear protective gloves, clothing and eyewear.



The battery must not be tilted.



Neutralize sulfuric acid as fast as possible for example using soapy water.

WARNING
Oxyhydrogen gas escaping due to charging and degassing.
Risk of explosion


Prevent generating sparks.



Take care to avoid short circuits.



No open fire.



Do not smoke.



No open flames.



Discharge the static electricity, quickly touch the door striker.



Only perform battery procedures in well-ventilated locations.



Pay attention to the correct side of the bleed hole.

WARNING
Danger of explosion when checking, charging or jump starting the battery.


Do not check or charge a battery when the “ALI (Acid Level Indicator)” has no color or is bright yellow. Do
not give a jump start.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 19 of 45

CRITICAL REPAIR STEP

STOP!
Before replacing the 12V battery
There is a possibility that the 12V on-board electrical system will continue to be supplied with power by the
HV battery and DC/DC converter if the brake pedal is not pressed. When the brake pedal is pressed, the
contactors of the HV battery are opened.
Briefly press the brake pedal.
Wait two minutes before starting the 12V battery replacement.
Ensure the ignition is off before replacing the 12V battery.


Unfortunately, in individual cases there is the possibility that in preparation for this service campaign there
may have been an above average storage of the 12V battery and, as a result, a sufficient charge level can
no longer be ensured.



Therefore, with sufficient time before starting an update, check the charge level of the battery to be fitted
using no-load voltage measurement.



If the voltage is greater than or equal to 12.5V, then the charge of the battery that took place during the
update is sufficient.



If the voltage is between 12.3V and 12.5V then the battery must be charged for at least 6 hours in advance.
If the voltage is less than 12.3V, check the battery with the battery tester VAS 6161 and proceed according
to the specification of the tester.
Part Number

Part Description

000-915-105-FA DSP

12 Volt Battery





Before installing the 12V battery, record the
following from both the NEW and the OLD 12V
batteries:
o

Serial number

o

Battery capacity

o

Battery manufacturer

This will be required later when performing the
12V battery replacement test plan.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 20 of 45



Remove the bolts .



Remove the impact member .



Release the hook .



Remove the high-voltage connection cover
.



When removing the high-voltage connection
cover the cover has to lifted up at the
connection to the firewall in the .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 21 of 45



The washer fluid filler neck will have to be
unclipped and moved to the side.



Open the negative terminal cover above the
battery monitoring control module .



Loosen the nut several turns and remove
the battery monitoring control module
from the battery negative terminal.



Disconnect the connector from the Battery
Monitoring Control Module -J367-.



Wait 1 minute.



Check the voltage of the 12V vehicle electrical
system using a commercially available
voltmeter.



The voltage must be 0V.



Release the hooks .



Remove the cover .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 22 of 45



Loosen the nut .



Remove the wire .



Loosen the nut .



Remove wires and .



Release the retaining straps for the bracket for
fuse panel A in the direction of .



Remove the bracket for fuse panel A and
move it to the side with the wires still
connected.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 23 of 45



Loosen the nut several turns and remove
the positive terminal battery clamp .



Remove the bolt .



Remove the bracket .



Remove the battery in the direction of
travel from the battery tray and lift it upward out
of the engine compartment.



Install the new battery in the reverse order of
removal.



Insert the battery into the battery tray so
that the battery clamping strip touches the rear
and side stops .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 24 of 45

CAUTION
Risk of short circuit
The battery cable cover must be installed
before tightening the battery negative terminal
clamp.



Torque battery hold-down bolt to 20 Nm.



Torque battery terminals to 5 Nm.



Torque power cables on top of battery to 6 Nm.



Install covers.



Install impact member and torque bolts to 20
Nm.

TIP
The impact member and covers can also be
installed at the very end of the repair. Doing so will
make connecting and disconnecting the battery
charger easier.

Proceed to Step 3 for performing vehicle software
update via SVM.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 25 of 45

Step 3 – Perform Software Update SVM
NOTE
Flashing times will vary. The time it takes to complete the software updates is dependent on several factors, including
the workshops internet download speed.
NOTE
Only one key can be in the vehicle when performing this software flash.
The vehicle key’s battery must be ok.
Any additional keys must be a minimum of 20 meters away from the vehicle.
The car MUST NOT be hooked up to a high-voltage charger.
The seat belt must NOT be inserted into the buckle.