charge. This work will take at least one day to complete. Please keep in mind that
your dealer may need additional time for the preparation of the work, as well as to
accommodate their daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31,
2027. If you wish to have this work performed after that date, your dealer’s normal
costs associated with this work will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 6 of 45

Repair Overview
NOTE
A checklist is included at the end of this document,
in one of the attachment tabs in ELSA and on
ServiceNet.
The checklist can be printed and used to guide the
technician through all of the repair steps.
Appendix A includes the software table and will
show what the updated software versions should be
after completing this repair in its entirety.
1. USB Flash of ICAS3
2. Replace 12V battery
3. Execute measure code US30
4. Perform bus sleep procedure
5. Execute measure code US31
6. Execute GFF program “Replace 12V battery”
7. Perform bus sleep procedure
8. Execute GFF program “Learn VKMS”
9. Perform manual basic settings
10. Adjust service interval display
11. Execute all GFF programs listed in the test
plan
12. Replace owner’s manual literature

CRITICAL REPAIR STEP

STOP!
This software update must be performed BEFORE completing the reset of the balancing time counters
outlined in Safety Recall 93O2.
NOTE


These repair instructions may differ from the labor operations and labor times listed in ELSA.



Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



This procedure must be read in its entirety prior to performing the repair.



Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.



When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 7 of 45

Required Tools

Battery Tester/Charger
-VAS5908-

Diagnostic Tester
-VAS6150D (or higher)-

Diagnostics Interface
W-LAN
-VAS6154A-

USB Module
-VAS6154/4A(included with -VAS6154A-)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 8 of 45

Required USB Drive


The required software will have to be
downloaded onto a USB (or USB-C) drive
using the SD Creator program



Reference the latest version of TSB
2054866 for additional information on the
use of the SD Creator program.



Use a 32 GB USB stick.
NOTE


The required USB drives cannot be ordered
via the parts ordering system, they must be
created using the SD Creator program.



The required USB drive is a servicing
material. Therefore the cost of the USB drive
will not be reimbursed.



The USB drive can be used for future
software updates.

NOTE
If the search for the software part number returns no
result, check if the certificate is valid.
Go to Settings and select the current, valid certificate
used in ODIS.

Software Part Number
3G0.919.360.RK
General information for creating the USB stick:


The Infotainment system uses a USB-C input.



If the software is downloaded onto a USB drive,
a USB to USB-C adapter will be required.



If the software is downloaded onto a USB-C
drive, a USB-C to USB adapter will be required
since the VAS tester does not have a USB-C
drive.



Use a 32 GB USB stick.



USB type C (at least USB 2.0), reading/writing
speed: at least 40 MB/s / 10 MB/s.



USB type A including type C (at least USB 2.0),
reading/writing speed: at least 40 MB/s / 10
MB/s.



Do not use a USB hub (USB distributor to use
several USB devices on one USB port) to
install the software update.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 9 of 45

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open . If the status is closed, no further work is
required.



Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.


This software update must be performed
before completing Safety Recall 93O2.



Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 10 of 45

Section B – Repair Prerequisites
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.


Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.


Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.


Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.


Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 11 of 45

NOTE


Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

NOTE


All campaign software updates should be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.



If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.

Before starting the software update, the following conditions must be met:


USB drive created using SD Creator (see above instructions).



ODIS Service version MUST be at V10.0.0 – Diagnostic Content 2.46.5 or higher. Older versions will result
in a much longer software flash time. Requests for additional time due to longer flash times when using older
ODIS versions will be denied.



ODIS Feedback must be set up correctly:
o



Dealership’s internet firewall settings must meet the specified requirements.
o



See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-11 / Subject:
VAS Diagnostic Device Firewall Settings / Date: July 27, 2022

ODIS user must have SFD access.
o



See communication: Offboard Diagnostic Information System Service (ODIS Service), Number:
VOS-22-06 / Subject: Dedicated Email Server Configuration & Feedback Settings / Date: Feb.
1, 2022

See communication: Offboard Diagnostic Information System Service (ODIS Service), Number:
VOS-21-08 / Subject: ODIS Login – SFD Functions / Date: Mar. 11, 2021

Windows Power Options must be set according to the ODIS tester setup directions:
o

See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-13 / Subject:
Change Power Options in Windows® 10 / Date: Nov. 1, 2022

o

The “Device Power Management” sections from the VAS 6150X Diagnostic Laptop – Unpacking
and Setup Instructions can also be referenced.



Only one key can be in the vehicle when performing this software flash.



The vehicle key’s battery must be ok.



Any additional keys must be a minimum of 20 meters away from the vehicle.



The car MUST NOT be hooked up to a high-voltage charger.



The 12V battery to be installed in the vehicle must have sufficient charge (see Step 2 for further information).



This work will take 7 hours or more.



If the work steps have to be interrupted for any reason, the best stopping point is at one of the bus sleep
steps.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 12 of 45

CRITICAL REPAIR STEP

STOP!
Before starting programming, it is essential to
perform the following actions for the -VAS5908battery charger.
The battery charger’s default setting will switch the
charger off automatically after a period of time. To
prevent this, the following must be carried out.
Switch it OFF and then ON again each time the
charger is connected.
The battery charger’s display must have switched
off before it’s restarted.
The charging time can be changed in the charger’s
settings menu (access code = 6161). Refer to the
owner’s manual for further information. DO NOT
change any settings that will damage the charger or
the vehicle.


Connect battery charger -VAS5908-.



When connecting the charger to the battery,
connect the positive cable to the positive
charging terminal for the battery and connect
the negative cable to the grounding lug on the
chassis. DO NOT connect the ground cable
directly to negative terminal of the battery.
NOTE

If the customer is enrolled in CarNet and they have
the app downloaded on their phone, they may
receive several notifications during the update
process.
CRITICAL REPAIR STEP

STOP!


Check for pre-existing faults.



If any of the modules being updated are offline, the communication issue must be addressed prior
to starting this procedure. See Appendix A for software table.



Any module with a “Faulty Control Module” fault that cannot be cleared, must be addressed prior
to starting the flash. The flash may fail for the affected control module.



Diagnosis and repair of pre-existing conditions are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 13 of 45

NOTE


The service interval display may be reset by the software configuration. The current service interval must
be read out first and rechecked in Step 10 after the software updates are complete.



It is also possible that the service interval could be reset on a previous service visit if a software configuration
was carried out on the vehicle. Therefore, the service interval should be compared to the vehicle’s service
records. If there is a discrepancy, the service interval values will have to be adjusted accordingly.



After the software updates are complete, the adaptation channels will also change:
o Pre-flash:
 $0541 (distance driven since the last inspection AND time since the last inspection)
o Post-flash:
 $0548 (distance driven since the last inspection)
 $0549 (time since the last inspection)



Using Operating mode “OBD”, check and record the 005F adaptation channel $0541 for the current
service interval.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 14 of 45