NHTSA ID Number: 10204043
Manufacturer Communication Number: 21B09
TSB/Document Date: 2021-12-07
Summary
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
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CPR © 2021 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT VII
PAGE 10 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
14. Install the lower LH side instrument panel insulator. See Figure 11.
• Connect the electrical connector.
x2
2029PPP
FIGURE 11
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT VII
PAGE 11 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
15. Position back the carpet. See Figure 12.
2029ZZZ
FIGURE 12
16. Install the RH finish panel. See Figure 13.
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x14
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2029AAAA
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FIGURE 13
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT VII
PAGE 12 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
17. Install the RH trim panel. See Figure 14.
x4
2029BBBB
FIGURE 14
18. Close the floor console stowage bin lid. See Figure 15.
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2029CCCC
FIGURE 15
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT VII
PAGE 13 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
18. Finish the PMI process using IDS.
19. Vehicle is now ready for the customer to connect their phone using the appropriate app.
• Customers may choose to do this step themselves or will need assistance using the
latest version of the Lincoln Way app.
• The Customer Instruction is available in PTS/FMC Dealer as a separate attachment.
• Please provide instruction page and support as needed.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
• FCS requires a core return for the 3G TCU within 30 days otherwise dealers will incur a
non-core return charge for the 3G TCU per standard FCS part handling policy.
• All 3G TCUs must be returned to FCS in the same box as it arrived at the dealer.
• All FCS shipments to dealers have a return label that will send parts back to the service
center they were shipped from.
• Deviating from the FCS part return policy will result in a non-core return charge.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT IX
PAGE 1 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
CERTAIN 2014-2020 MODEL YEAR MULTIPLE VEHICLE LINES — 3G TELEMATICS
CONTROL UNIT TO 4G UPGRADE KIT
SERVICE PROCEDURE - MKX
Kit contents
4
5
3
2029A
ITEM
1
2
3
4
5
6
DESCRIPTION
Dual Lock™ (Rough)
Loop Side (Soft)
Alcohol Prep Wipe
Coaxial Extension Cable
4G Antenna
4G Telematics Control Unit (TCU)
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IX
PAGE 2 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
1. Remove the Telematics Control Unit Module (TCU). Please follow the Workshop Manual (WSM)
procedures in Section 415-00.
• IDS version 123.05 or higher.
2. Fold back the Right Hand (RH) loadspace trim panel NVH material and secure it with pieces of tape.
See Figure 1.
RH LOADSPACE
TRIM PANEL FOAM
SECURE
WITH TAPE
RH LOADSPACE
TRIM PANEL
2029CC
FIGURE 1
3. Using a clean lint free shop rag, clean any grime, grease, dust or dirt from the interior of the RH
loadspace trim panel shown. See Figure 2.
CLEAN AREA WITH A
CLEAN LINT FREE RAG
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2029DD
FIGURE 2
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IX
PAGE 3 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
4. Using the kit supplied alcohol prep wipe, clean the interior of the loadspace trim panel shown and allow
the alcohol to dry for 30 seconds. See Figure 3.
CLEAN HIGHLIGHTED AREA
WITH SUPPLIED ALCOHOL PREP
2029EE
FIGURE 3
5. Install the new 4G antenna. See Figure 4.
a. Remove the antenna backing.
b. Apply antenna to the RH loadspace trim panel surface.
c. With firm evenly applied thumb pressure from center outward, work out air bubbles to ensure
good adherence of the antenna.
d. Remove the cable strain-relief backing.
e. Align the antenna's cable strain-relief and firmly press in place to the RH loadspace trim panel.
NOTE: It is acceptable for the antenna to follow the curvature of the RH loadspace trim panel.
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4G ANTENNA
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2029FF
FIGURE 4
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT IX
PAGE 4 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
6. Remove the tape and position back the RH loadpsace trim panel foam pad. See Figure 5.
RH LOADSPACE
TRIM PANEL FOAM
2029GG
FIGURE 5
7. Temporarily place the 4G TCU in the position shown. Using a marker, mark the edges of the TCU onto
the sheet metal of the vehicle. See Figure 6. Remove the TCU from the vehicle and place it on a
bench metal side up.
4G TCU
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FRONT OF
VEHICLE
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COPY HERE
2029HH
FIGURE 6
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT IX
PAGE 5 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
8. TCU Preparation. See Figure 7.
a. Using a kit supplied alcohol prep wipe, clean the metal surface of the TCU module and allow the
module to dry 30 seconds.
b. Remove the backing of the Dual Lock™ strips (rough).
c. Apply the Dual Lock™ strips to each end of the 4G TCU module by aligning the tops and
edge of the strips to the edges of the TCU.
d. Fully work out the air bubbles underneath the strips with a circular rubbing motion to ensure
proper adhesion.
NOTE: Do not cover the heat sinks on the back of the TCU module.
DUAL LOCK™
(ROUGH)
DO NOT COVER
THE HEAT SINKS
2029G
FIGURE 7
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IX
PAGE 6 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
9. Clean the surface and apply loop strip. See Figure 8.
a. Clean the area marked inside the vehicle first with a clean lint free rag.
b. Clean the marked area with supplied alcohol prep wipe and allow a 30 second dry time.
c. Remove the backing of the loop strip and apply it to the vehicle inside the marked location
towards the front of the vehicle.
d. Fully work out the air bubbles underneath the strip with a circular rubbing motion to ensure
proper adhesion.
LOOP STRIP
CLEAN AREA 1ST
WITH A CLEAN
LINT FREE RAG, 2ND
WITH ALCOHOL WIPE
FRONT OF
VEHICLE
2029II
FIGURE 8
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IX
PAGE 7 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
10. Install the 4G TCU. See Figure 9.
a. Orient with electrical connection to the front of the vehicle.
b. Ensure Dual Lock and loop are fully seated by firmly pressing module in place with a slight
rotation to engage Dual Lock into the loop.
c. Connect the coax cable extension.
d. Connect the electrical connector.
ELECTRICAL
CONNECTOR
4G TCU
FRONT OF
VEHICLE
COAXIAL EXTENSION
CABLE
2029JJ
FIGURE 9
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IX
PAGE 8 OF 8
CUSTOMER SATISFACTION PROGRAM 21B09
11. Connect the antenna coax cable to the coax cable extension and route as shown. See Figure 10.
ANTENNA
COAXIAL CABLE
RH LOADSPACE
TRIM PANEL
COAXIAL EXTENSION
CABLE
FRONT OF
VEHICLE
2029KK
FIGURE 10
12. Install the RH loadspace trim panel. Please follow the WSM procedures in Section 501-05.
13. Finish the PMI process using IDS.
14. Vehicle is now ready for the customer to connect their phone using the appropriate app.
• Customers may choose to do this step themselves or will need assistance using the
latest version of the Lincoln Way app.
• The Customer Instruction is available in PTS/FMC Dealer as a separate attachment.
• Please provide instruction page and support as needed.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state
STUDand
FOR
federal environmental protection and hazardous material regulations. Refer to the PartsMISSING
Retention,
NUT
Return, & Scrapping section of the FSA dealer bulletin for further information.
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NUT
• FCS requires a core return for the 3G TCU within 30 days otherwise dealers will MISSING
incur a
non-core return charge for the 3G TCU per standard FCS part handling policy.
• All 3G TCUs must be returned to FCS in the same box as it arrived at the dealer.STUD FOR
NUT
• All FCS shipments to dealers have a return label that will send parts back to theMISSING
service
center they were shipped from.
PLACE COPY HERE
• Deviating from the FCS part return policy will result in a non-core return charge.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT VI
PAGE 1 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
CERTAIN 2014-2020 MODEL YEAR MULTIPLE VEHICLE LINES — 3G TELEMATICS
CONTROL UNIT TO 4G UPGRADE KIT
SERVICE PROCEDURE - MKZ
Kit contents
2029LL
ITEM
1
2
3
4
5
6
7
DESCRIPTION
Dual Lock™ (Rough)
Loop Side (Soft)
Alcohol Prep Wipe
Coaxial Extension Cable
4G Antenna
4G Telematics Control Unit (TCU)
PET Tape
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
QUANTITY
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1
2
1
1
1
1
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ATTACHMENT VI
PAGE 2 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
1. Remove the Telematics Control Unit Module (TCU). Please follow the Workshop Manual (WSM)
procedures in Section 415-00.
• IDS version 123.05 or higher.
2. Clean the mounting bracket and apply loop strip. See Figure 1.
a. Clean the TCU mounting bracket inside the vehicle first with a clean lint free rag.
b. Clean the area that will be covered by the loop strips with supplied alcohol prep wipe.
c. Remove the backing and apply the loop strips to the mounting bracket in the vehicle in the
shown locations.
d. Fully work out the air bubbles underneath the strip with a circular rubbing motion to ensure
proper adhesion.
FRONT OF
VEHICLE
LOOP STRIPS
2029MM
FIGURE 1
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT VI
PAGE 3 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
3. TCU Preparation. See Figure 2.
a. Using a kit supplied alcohol prep wipe, clean the metal surface of the TCU module and allow the
module to dry 30 seconds.
b. Remove the backing of the Dual Lock™ strips (rough).
c. Apply the Dual Lock™ strips to each end of the 4G TCU module by aligning the tops and
edge of the strips to the edges of the TCU.
d. Fully work out the air bubbles underneath the strips with a circular rubbing motion to ensure
proper adhesion.
NOTE: Do not cover the heat sinks on the back of the TCU module.
DUAL LOCK™
(ROUGH)
DO NOT COVER
THE HEAT SINKS
2029G
FIGURE 2
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
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ATTACHMENT VI
PAGE 4 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
4. Install the 4G TCU. See Figure 3.
a. Orient with electrical connection to the rear of the vehicle.
b. Ensure Dual Lock™ and loop are fully seated by firmly pressing module in place with a slight
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TSB/Document ID: 21B09
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
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