NHTSA ID Number: 10204043
Manufacturer Communication Number: 21B09
TSB/Document Date: 2021-12-07
Summary
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
D-PILLAR
TRIM PANEL
FRONT OF
VEHICLE
2029FFF
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
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CPR © 2021 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT IV
PAGE 4 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
5. Install the new 4G antenna. See Figure 3.
a. Remove the cable strain-relief backing.
b. Align the antenna's cable strain-relief with the corners touching the edges of the D-pillar trim
panel and apply firm pressure.
c. Remove the antenna backing.
d. Apply antenna to the D-pillar surface.
e. With firm evenly applied thumb pressure from far end towards strain relief to work out air bubbles
and ensure good adherence.
NOTE: It is acceptable for the antenna to follow the curvature of the D-pillar trim panel.
4G ANTENNA
ALIGN CABLE STRAIN
RELIEF TO CORNER
CABLE STRAIN
RELIEF
LH D-PILAR
TRIM PANEL
2029E
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 5 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
6. Install the LH D-pillar trim panel with the antenna wire routing as shown. Please follow the WSM
procedures in Section 501-05.
7. Temporarily place the 4G TCU in the position shown. Using a marker, mark the edges of the TCU onto
the sheet metal of the vehicle. See Figure 4. Remove the TCU from the vehicle and place it on a
bench metal side up.
LH C-PILLAR
LH D-PILLAR
x6
FRONT OF
VEHICLE
2029GGG
FIGURE 4
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 6 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
8.TCU Preparation. See Figure 5.
a. Using a kit supplied alcohol prep wipe, clean the metal surface of the TCU module and allow the
module to dry 30 seconds.
b. Remove the backing of the Dual Lock™ strips (rough).
c. Apply the Dual Lock™ strips to each end of the 4G TCU module by aligning the tops and
edge of the strips to the edges of the TCU.
d. Fully work out the air bubbles underneath the strips with a circular rubbing motion to ensure
proper adhesion.
NOTE: Do not cover the heat sinks on the back of the TCU module.
DUAL LOCK™
(ROUGH)
DO NOT COVER
THE HEAT SINKS
2029G
FIGURE 5
STUD FOR
MISSING NUT
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MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 7 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
9. Clean the surface and apply loop strip. See Figure 6.
a. Clean the area marked inside the vehicle first with a clean lint free rag.
b. Clean the marked area with supplied alcohol prep wipe and allow a 30 second dry time.
c. Remove the backing of one loop strip and apply it to the vehicle inside the marked location
towards the front of the vehicle.
d. Fully work out the air bubbles underneath the strip with a circular rubbing motion to ensure
proper adhesion.
LOOP STRIP
FRONT OF
VEHICLE
MARKED LOCATIONS
CLEAN AREA 1ST WITH A CLEAN LINT
FREE RAG, 2ND WITH ALCOHOL WIPE
2029H
FIGURE 6
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 8 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
10. Apply remaining two-halves of soft loop strip. See Figure 7.
a. Cut the remaining loop strip in half.
b. Remove the backing.
c. Apply both halves to the vehicle in the marked locations.
d. Position towards the rear of the vehicle and on either side of the wire harness push pin retainer.
e. Fully work out the air bubbles underneath the strips to ensure proper adhesion.
FRONT OF
VEHICLE
LOOP STRIP PORTION
CUT IN HALF
WIRE HARNESS
PUSH PIN
2029I
FIGURE 7
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
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MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 9 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
11. Install the 4G TCU. See Figure 8.
a. Orient with electrical connection at bottom.
b. Ensure Dual Lock™ and loop are fully seated by firmly pressing module in place with a slight
rotation to engage Dual Lock™ into the loop.
FRONT OF
VEHICLE
4G TCU
2029J
FIGURE 8
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 10 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
12. Connect the electrical connector into the 4G TCU. See Figure 9.
4G TCU
FRONT OF
VEHICLE
ELECTRICAL CONNECTOR
2029K
FIGURE 9
STUD FOR
MISSING NUT
STUD FOR
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STUD FOR
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 11 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
13. Connect and route the coax extension cable. See Figure 10.
a. Connect to the antenna.
b. Route the coax extension cable behind the wiring harness and NVH material.
c. Connect the coax extension cable to the 4G TCU.
ANTENNA
COAXIAL CABLE
4G TCU
NVH MATERIAL
COAXIAL EXTENSION
CABLE
WIRING HARNESS
2029L
FIGURE 10
14. Install the LH loadspace trim panel. Please follow the WSM procedures in Section 501-05.
15. Finish the PMI process using IDS.
16. Vehicle is now ready for the customer to connect their phone using the appropriate app.
• Customers may choose to do this step themselves or will need assistance using the
latest version of the Ford Pass app.
• The Customer Instruction is available in PTS/FMC Dealer as a separate attachment.
• Please provide instruction page and support as needed.
STUD FOR
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STUD FOR
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT IV
PAGE 12 OF 12
CUSTOMER SATISFACTION PROGRAM 21B09
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
• FCS requires a core return for the 3G TCU within 30 days otherwise dealers will incur a
non-core return charge for the 3G TCU per standard FCS part handling policy.
• All 3G TCUs must be returned to FCS in the same box as it arrived at the dealer.
• All FCS shipments to dealers have a return label that will send parts back to the service
center they were shipped from.
• Deviating from the FCS part return policy will result in a non-core return charge.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT VIII
PAGE 1 OF 7
CUSTOMER SATISFACTION PROGRAM 21B09
CERTAIN 2014-2020 MODEL YEAR MULTIPLE VEHICLE LINES — 3G TELEMATICS
CONTROL UNIT TO 4G UPGRADE KIT
SERVICE PROCEDURE - Continental
Kit contents
2029M
ITEM
1
2
3
4
5
6
DESCRIPTION
Dual Lock™ (Rough)
Loop Side (Soft)
Alcohol Prep Wipe
Coaxial Extension Cable
4G Antenna
4G Telematics Control Unit (TCU)
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
QUANTITY
1
1
2
1
1
1
STUD FOR
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STUD FOR
MISSING NUT
ATTACHMENT VIII
PAGE 2 OF 7
CUSTOMER SATISFACTION PROGRAM 21B09
1. Remove the Telematics Control Unit Module (TCU). Please follow the Workshop Manual (WSM)
procedures in Section 415-00.
• IDS version 123.05 or higher.
NOTE: Be cautious of the wiring behind the D-pillar trim panel. See Figure 1.
WIRING BEHIND
D-PILLAR TRIM PANEL
2029FFFF
FIGURE 1
2. Remove the parcel shelf. Please follow the WSM procedure in Section 501-05.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
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ATTACHMENT VIII
PAGE 3 OF 7
CUSTOMER SATISFACTION PROGRAM 21B09
3. Install the new 4G antenna. See Figure 2.
a. Clean the area on the parcel shelf first with a clean lint free rag in the highlighted area (larger
than installation).
b. Clean the area on the parcel shelf with supplied alcohol prep wipe and allow a 30 second dry
time.
c. Remove the antenna backing.
d. Apply antenna to the parcel self as shown below.
e. With firm evenly applied thumb pressure from center outward, work out air bubbles to ensure
good adherence of the antenna.
f. Remove the cable strain-relief backing.
g. Align the antenna's cable strain-relief in the position shown below and apply firm pressure.
4G ANTENNA
CABLE STRAIN RELIEF
CLEAN AREA LARGER THAN NEEDED
1ST WITH A CLEAN LINT
FREE RAG, 2ND WITH ALCHOL WIPE
2029MMM
FIGURE 2
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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ATTACHMENT VIII
PAGE 4 OF 7
CUSTOMER SATISFACTION PROGRAM 21B09
4. Route the coaxial extension cable from the center of the parcel shelf area through the hole in the
LH side of the parcel shelf area into the loadspace of the vehicle. See Figure 3.
CABLE IN PARCEL
SHELF AREA
CABLE IN LOADSPACE
FRONT OF
VEHICLE
FRONT OF
VEHICLE
2029NNN
FIGURE 3
5. Install the parcel shelf. Please follow the WSM procedures in Section 501-05.
NOTE: Connect the 4G antenna to the coaxial extension cable during parcel shelf install. See Figure 4.
COAXIAL EXTENSION
CABLE
STUD FOR
MISSING NUT
4G ANTENNA
STUD FOR
MISSING NUT
2029OOO
FIGURE 4
STUD FOR
MISSING NUT
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
STUD FOR
MISSING NUT
ATTACHMENT VIII
PAGE 5 OF 7
CUSTOMER SATISFACTION PROGRAM 21B09
6. Remove the TCU mounting bracket studs. See Figure 5.
• Using a pair of pliers, rotate each stud one quarter of a turn.
• Remove and discard all four studs.
NOTE: Bracket shown out of vehicle for clarity.
x4
TCU MOUNTING
BRACKET STUDS
2029JJJ
FIGURE 5
7. Clean the mounting bracket and apply loop strips. See Figure 6.
a. Clean the mounting bracket inside the vehicle first with a clean lint free rag.
b. Clean the mounting bracket with supplied alcohol prep wipe and allow a 30 second dry time.
c. Remove the backing of the loop strips and apply it to the mounting bracket over the stud holes.
d. Fully work out the air bubbles underneath the strip with a circular rubbing motion to ensure
proper adhesion.
LOOP STRIPS
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE
COPY HERE
2029KKK
FIGURE 6
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT VIII
PAGE 6 OF 7
CUSTOMER SATISFACTION PROGRAM 21B09
8. TCU Preparation. See Figure 7.
a. Using a kit supplied alcohol prep wipe, clean the metal surface of the TCU module and allow the
module to dry 30 seconds.
b. Remove the backing of the Dual Lock™ strips (rough).
c. Apply the Dual Lock™ strips to each end of the 4G TCU module by aligning the tops and
edge of the strips to the edges of the TCU.
d. Fully work out the air bubbles underneath the strips with a circular rubbing motion to ensure
proper adhesion.
NOTE: Do not cover the heat sinks on the back of the TCU module.
DUAL LOCK™
(ROUGH)
DO NOT COVER
THE HEAT SINKS
2029G
FIGURE 7
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
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ATTACHMENT VIII
PAGE 7 OF 7
CUSTOMER SATISFACTION PROGRAM 21B09
9. Install the 4G TCU. See Figure 8.
a. Orient with electrical connection to the left.
b. Ensure Dual Lock™ and loop are fully seated by firmly pressing module in place with a slight
rotation to engage Dual Lock™ into the loop.
c. Connect the electrical connector.
d. Connect the coaxial extension cable to the 4G TCU.
4G TCU
ELECTRICAL CONNECTOR
COXIAL EXTENSION CABLE
2029LLL
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TSB/Document ID: 21B09
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
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