NHTSA ID Number: 10204043
Manufacturer Communication Number: 21B09
TSB/Document Date: 2021-12-07
Summary
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
sheet metal. Using a marker, mark the edges of the TCU onto the sheet metal of the vehicle.
See Figure 3. Remove the TCU from the vehicle and place it on a bench metal side up.
2029YY
FIGURE 3
5. Apply the loop strips. See Figure 4.
a. Remove the backing and apply the loop strips to the vehicle with in the marked locations.
b. Fully work out the air bubbles with a circular rubbing motion to ensure proper adhesion.
LOOP SIDE OF
THE DUAL LOCK
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
FRONT OF
VEHICLE
2029ZZ
PLACE COPY HERE
FIGURE 4
CPR © 2021 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT III
PAGE 4 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
6. TCU Preparation. See Figure 5.
a. Using a kit supplied alcohol prep wipe, clean the metal surface of the TCU module and allow the
module to dry 30 seconds.
b. Remove the backing of the Dual Lock™ strips (rough).
c. Apply the Dual Lock™ strips to each end of the 4G TCU module by aligning the tops and
edge of the strips to the edges of the TCU.
d. Fully work out the air bubbles underneath the strips with a circular rubbing motion to ensure
proper adhesion.
NOTE: Do not cover the heat sinks on the back of the TCU module.
DUAL LOCK™
(ROUGH)
DO NOT COVER
THE HEAT SINKS
2029G
FIGURE 5
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 5 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
7. Install the 4G modem. See Figure 6.
a. Orient with electrical connection towards the RH side of the vehicle.
b. Ensure Dual Lock™ and loop are fully seated by firmly pressing module in place with a slight
rotation to engage Dual Lock™ into the loop.
c. Connect the electrical connector and coaxial extension cable to the 4G modem.
ELECTRICAL CONNECTOR
FRONT OF
VEHICLE
4G TCU
COAXIAL EXTENSION
CABLE
2029AAA
FIGURE 6
8. Route the coaxial extension cable around the speaker and toward the center of the parcel shelf.
See Figure 7.
FRONT OF
VEHICLE
COAXIAL EXTENSION
CABLE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2029BBB
FIGURE 7
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
9. Place the parcel shelf on a work bench. Fold back the foam pad. See Figure 8.
2029CCC
FIGURE 8
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
ATTACHMENT III
PAGE 7 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
10. Remove the backing on the PET tape strip and apply between the center and left hand child seat
anchor covers. See Figure 9.
a. Rub PET tape into the surface working out any air bubbles visible through the tape.
CENTER CHILD SEAT
ANCHOR COVER
LH CHILD SEAT
ANCHOR COVER
PET TAPE
2029DDD
FIGURE 9
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
ATTACHMENT III
PAGE 8 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
11. Install the new 4G antenna. See Figure 10.
a. Remove the antenna backing.
b. Align the 4G antenna on the pet tape as close as you can to the left hand child seat anchor and
the cable strain relief facing towards the center.
c. With firm evenly applied thumb pressure from center outward, work out air bubbles to ensure
good adherence on the antenna.
d. Remove the cable strain-relief backing and attach and press on to the PET tape as shown.
CENTER CHILD SEAT
ANCHOR COVER
LH CHILD SEAT
ANCHOR COVER
PET TAPE
4G ANTENNA
CABLE STRAIN
RELIEF
2029EEE
FIGURE 10
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 9 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
12. Position back the foam pad on the parcel shelf. See Figure 11.
2029III
FIGURE 11
13. Install the parcel shelf. Please follow the WSM procedures in Section 501-05.
• Connect the antenna to the coaxial extension cable during parcel shelf installation.
14. Finish the PMI process using IDS.
15. Vehicle is now ready for the customer to connect their phone using the appropriate app.
• Customers may choose to do this step themselves or will need assistance using the
latest version of the Ford Pass app.
• The Customer Instruction is available in PTS/FMC Dealer as a separate attachment.
• Please provide instruction page and support as needed.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
STUD FOR
under safety, compliance, or emissions recall. Unless a part is requested to be returned MISSING
to Ford, all
NUT
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
STUD FOR
Return, & Scrapping section of the FSA dealer bulletin for further information.
MISSING NUT
• FCS requires a core return for the 3G TCU within 30 days otherwise dealers will STUD
incur aFOR
non-core return charge for the 3G TCU per standard FCS part handling policy. MISSING NUT
• All 3G TCUs must be returned to FCS in the same box as it arrived at the dealer.
COPY
• All FCS shipments to dealers have a return label that will send parts back to thePLACE
service
HERE
center they were shipped from.
PLACE COPY HERE
• Deviating from the FCS part return policy will result in a non-core return charge.
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT VII
PAGE 1 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
CERTAIN 2014-2020 MODEL YEAR MULTIPLE VEHICLE LINES — 3G TELEMATICS
CONTROL UNIT TO 4G UPGRADE KIT
SERVICE PROCEDURE - MKC
Kit contents
2029M
ITEM
1
2
3
4
5
6
DESCRIPTION
Dual Lock™ (Rough)
Loop Side (Soft)
Alcohol Prep Wipe
Coaxial Extension Cable
4G Antenna
4G Telematics Control Unit (TCU)
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
QUANTITY
1
1
2
1
1
1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT VII
PAGE 2 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
1. Remove the Telematics Control Unit Module (TCU). Please follow the Workshop Manual (WSM)
procedures in Section 415-00.
• IDS version 123.05 or higher.
2. Position up the defrost vent trim panel. Please follow the WSM procedure in Section 501-12.
NOTE: Do not remove the defrost vent trim panel from the vehicle, only disengage it from the instrument
panel.
3. Remove the glove compartment. Please follow the WSM procedure in section 501-12.
4. Remove the lower Left Hand (LH) side instrument panel insulator. See Figure 1.
• Disconnect the electrical connector.
x2
2029PPP
FIGURE 1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
STUD FOR
MISSING NUT
ATTACHMENT VII
PAGE 3 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
5. Align, measure and mark the bracket location on the new TCU module. See Figure 2.
a. Place the mounting bracket on the back of the new TCU module.
b. Measure 3/16 in (4.76 mm) from the bottom LH corner of the TCU module to the inside portion
of the mounting bracket.
c. Measure 1/4 in (6.35 mm) from the top of the TCU module to the top edge of the mounting
bracket.
d. Mark the two edges of the mounting bracket as shown.
3/16 IN (4.76 MM)
1/4 IN (6.35 MM)
4G TCU
TCU MOUNTING
BRACKET
2029QQQ
FIGURE 2
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT VII
PAGE 4 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
6. TCU Preparation. See Figure 3.
a. Using a kit supplied alcohol prep wipe, clean the metal surface of the TCU module and allow the
module to dry 30 seconds.
b. Measure and cut 1 1/2 in (38 mm) length off of one Dual Lock™ strip (rough).
c. Remove the backing of the Dual Lock™ strips (rough).
d. Apply the 1 1/2 in (38 mm) portion of the Dual Lock™ by aligning to the mark made above the
heat sink.
e. Apply the remainder of the cut Dual Lock™ off set but at the same angle as not to pass over top
of the heat sink.
f. Apply the full Dual Lock™ strip by aligning it to the edge of the lower left plastic tab and then
along the horizontal marks made.
g. Fully work out the air bubbles underneath the strips with a circular rubbing motion to ensure
1 1/2 IN (38 MM)
proper adhesion.
STRIP OF DUAL
NOTE: Do not cover the heat sinks on the back of the TCU module.
DO NOT COVER
THE HEAT SINKS
DUAL LOCK™
(ROUGH)
LOCK™ (ROUGH)
1 1/2 IN (38 MM)
2029RRR
FIGURE 3
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
ATTACHMENT VII
PAGE 5 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
7. Clean the mounting bracket and apply loop strips. See Figure 4.
a. Clean the mounting bracket first with a clean lint free rag.
b. Clean the mounting bracket with supplied alcohol prep wipe and allow a 30 second dry time.
c. Remove the backing of the loop strips and apply it to the mounting bracket over the stud holes.
d. Fully work out the air bubbles underneath the strip with a circular rubbing motion to ensure
proper adhesion.
LOOP STRIPS
TCU MOUNTING
BRACKET
TCU MOUNTING
BRACKET
2029SSS
FIGURE 4
8. Install the 4G TCU: See Figure 5.
a. Orient with electrical connection at bottom.
b. Ensure Dual Lock™ and loop are fully seated by firmly pressing the bracket to the back of the
module with a slight rotation to engage Dual Lock™ into the loop.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ELECTRICAL CONNECTION
FIGURE 5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE2029TTT
COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT VII
PAGE 6 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
9. Install the new 4G Antenna: See Figures 6 and 7.
a. Clean the highlighted area of the defrost vent trim panel first with a clean lint free rag.
b. Clean the highlighted area using the supplied alcohol prep wipe.
c. Remove the backing on the 4G antenna.
d. Press the 4G antenna to the defrost vent trim panel in the locations shown.
e. With firm evenly applied thumb pressure from center outward, work out air bubbles to ensure
good adherence of the antenna while supporting the topside of the defrost vent trim panel.
f. Remove the backing of the cable strain relief and press it onto the defrost cent trim panel as
shown.
CLEAN AREA 1ST WITH A CLEAN LINT
FREE RAG, 2ND WITH ALCOHOL WIPE
2029UUU
FIGURE 6
STUD FOR
MISSING NUT
CABLE STRAIN
RELIEF
4G ANTENNA
FIGURE 7
STUD FOR
2029VVV
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT VII
PAGE 7 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
10. Route the coaxial extension cable. See Figures 8 and 9.
a. Connect the coaxial extension cable to the 4G antenna.
b. Route the coaxial extension cable down the right side of the instrument panel to the glove box
area.
c. Continue to route the coaxial extension cable across the top of the glove box area towards the
center of the instrument panel.
d. Route the coaxial extension cable over the instrument panel brace.
e. Route the coaxial extension cable down through the instrument panel towards he center console.
f. Route the coaxial extension cable towards the 4G TCU area.
FRONT OF
VEHICLE
a
COAXIAL
EXTENSION CABLE
2029WWW
FIGURE 8
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT VII
PAGE 8 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
COAXIAL
EXTENSION CABLE
2029XXX
FIGURE 9
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT VII
PAGE 9 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
11. Install the 4G TCU and mounting bracket. See Figure 10.
a. Install the 4G TCU mounting bracket and the two bolts.
• Torque: 30 lb.ft (40 Nm)
b. Connect the coaxial extension cable.
c. Connect the electrical connector.
ELECTRICAL
CONNECTOR
4G TCU
COAXIAL
EXTENSION CABLE
MOUNTING
BRACKET BOLT
x2
FRONT OF
VEHICLE
2029YYY
FIGURE 10
12. Install the glove compartment. Please follow the WSM procedure in section 501-12.
13. Position back the defrost vent trim panel. Please follow the WSM procedure in Section 501-12.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 21B09
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
- [TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler
/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast. - [OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.
- Bi-Directional Control, Quickly Locate Problems: Turn your phone into a professional diagnostic tool. You can send commands from your phone to the ECU to test injectors, cooling fans, headlights, A/C clutch, windows, wipers, and more. See which one doesn't respond. Helps you quickly locate the problem and save time. No need to tear things apart, avoid blind disassembly.
- Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
- Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
- AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
- 8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.