NHTSA ID Number: 10204043
Manufacturer Communication Number: 21B09
TSB/Document Date: 2021-12-07
Summary
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
FIGURE 8
10. Install the LH loadspace trim panel. Please follow the WSM procedures in Section 501-05.
11. Finish the PMI process using IDS.
12. Vehicle is now ready for the customer to connect their phone using the appropriate app.
• Customers may choose to do this step themselves or will need assistance using the
latest version of the Lincoln
Way app.
• The Customer Instruction is available in PTS/FMC Dealer as a separate attachment.
• Please provide instruction page and support as needed.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
STUD
FOR
parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and
MISSING NUT
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
STUD FOR
MISSING
NUT
• FCS requires a core return for the 3G TCU within 30 days otherwise dealers will incur a
non-core return charge for the 3G TCU per standard FCS part handling policy.
• All 3G TCUs must be returned to FCS in the same box as it arrived at the dealer. STUD FOR
MISSING NUT
• All FCS shipments to dealers have a return label that will send parts back to the service
center they were shipped from.
PLACE COPY HERE
• Deviating from the FCS part return policy will result in a non-core return charge.
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
ATTACHMENT V
PAGE 1 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
Certain 2014-2020 Model Year Multiple Vehicle Lines — 3G Telematics Control Unit
to 4G Upgrade Kit
SERVICE PROCEDURE - FOCUS Battery Electric Vehicle
Kit contents
2029EEEE
ITEM
1
2
3
4
5
6
DESCRIPTION
Dual Lock™ (Rough)
Loop Side (Soft)
Alcohol Prep Wipe
Coaxial Extension Cable
4G Antenna
4G Telematics Control Unit (TCU)
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
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1
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ATTACHMENT V
PAGE 2 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
1. Remove the Telematics Control Unit Module (TCU). Please follow the Workshop Manual (WSM)
procedures in Section 415-00.
• IDS version 123.05 or higher.
2. Reroute the TCU electrical connector. See Figure 1.
a. Disconnect the wire harness push pin.
b. Route the TCU electrical connector behind the wiring harness so it routes out the top.
c. Reconnect the wire harness push pin.
DISCONNECT PUSH PIN
ORIGINAL TCU
CONNECTOR POSITION
FRONT OF
VEHICLE
REPOSITIONED TCU
CONNECTOR
CONNECT PUSH PIN
2029N
FIGURE 1
3. Fold back the Left Hand (LH) C-pillar foam pad and secure it with a piece of tape. See Figure 2.
LH C-PILLAR
FOAM PAD
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PLACE COPY HERE
SECURE WITH TAPE
PLACE2029O
COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
FIGURE 2
PLACE COPY HERE
ATTACHMENT V
PAGE 3 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
4. Clean the highlighted area. See Figure 3.
a. Using a clean lint free shop rag, remove any dirt or dust.
b. Clean the highlighted area with the supplied alcohol prep wipe.
c. Allow a 30 second dry time.
LH C-PILLAR
CLEAN AREA 1ST WITH A CLEAN LINT FREE
SHOP RAG, 2ND WITH ALCOHOL WIPE
2029P
FIGURE 3
STUD FOR
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STUD FOR
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PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
ATTACHMENT V
PAGE 4 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
5. Install the new 4G antenna. See Figure 4.
a. Remove the antenna backing.
b. Apply antenna to the LH C-pillar surface.
e. With firm evenly applied thumb pressure from center outward, work out air bubbles to ensure
good adherence of the antenna.
c. Remove the cable strain-relief backing.
d. Align the antenna's cable strain-relief to the location show on the LH C-pillar trim panel.
NOTE: It is acceptable for the antenna to follow the curvature of the LH C-pillar trim panel.
CABLE STRAIN
RELIEF
4G ANTENNA
2029R
FIGURE 4
6. Remove the tape and position back the LH C-pillar foam pad. See Figure 5.
LH C-PILLAR
FOAM PAD
STUD FOR
MISSING NUT
STUD FOR
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STUD 2029S
FOR
MISSING NUT
FIGURE 5
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT V
PAGE 5 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
7. On a work surface, connect the LH C-pillar to the LH loadspace trim panel. Route the antenna coaxial
cable as shown down to the loadspace trim and secure using a piece of tape. See Figure 6.
LH C-PILLAR
LH LOADSPACE TRIM
2029U
FIGURE 6
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CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
STUD FOR
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STUD FOR
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PLACE COPY HERE
ATTACHMENT V
PAGE 6 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
8. Temporarily place the 4G TCU in the position shown. Using a marker, mark the edges of the TCU onto
the sheet metal of the vehicle. See Figure 7. Remove the TCU from the vehicle and place it on a bench
metal side up.
4G TCU
FRONT OF
VEHICLE
2029V
FIGURE 7
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STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT V
PAGE 7 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
9.TCU Preparation. See Figure 8.
a. Using a kit supplied alcohol prep wipe, clean the metal surface of the TCU module and allow the
module to dry 30 seconds.
b. Remove the backing of the Dual Lock™ strips (rough).
c. Apply the Dual Lock™ strips to each end of the 4G TCU module by aligning the tops and
edge of the strips to the edges of the TCU.
d. Fully work out the air bubbles underneath the strips with a circular rubbing motion to ensure
proper adhesion.
NOTE: Do not cover the heat sinks on the back of the TCU module.
DUAL LOCK™
(ROUGH)
DO NOT COVER
THE HEAT SINKS
2029G
FIGURE 8
STUD FOR
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STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT V
PAGE 8 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
10. Clean the surface and apply loop strip. See Figure 9.
a. Clean the area marked inside the vehicle first with a clean lint free rag.
b. Clean the marked area with supplied alcohol prep wipe.
c. Remove the backing of the loop strips and apply it to the vehicle inside the marked location
towards the front of the vehicle.
d. Fully work out the air bubbles underneath the strip with a circular rubbing motion to ensure
proper adhesion.
FRONT OF
VEHICLE
LOOP STRIP
2029W
FIGURE 9
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
ATTACHMENT V
PAGE 9 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
11. Install the 4G TCU. See Figure 10.
a. Orient with electrical connection at bottom.
b. Ensure Dual Lock™ and loop are fully seated by firmly pressing module in place with a slight
rotation to engage Dual Lock™ into the loop.
FRONT OF
VEHICLE
4G TCU
2029X
FIGURE 10
STUD FOR
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STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT V
PAGE 10 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
12. Connect the electrical connector. See Figure 11.
FRONT OF
VEHICLE
4G TCU
ELECTRICAL CONNECTOR
2029Y
FIGURE 11
STUD FOR
MISSING NUT
STUD FOR
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PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT V
PAGE 11 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
13. Connect the coaxial extension cable to the 4G TCU. See Figure 12.
FRONT OF
VEHICLE
4G TCU
COAXIAL
EXTENSION CABLE
2029Z
FIGURE 12
STUD FOR
MISSING NUT
STUD FOR
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STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
ATTACHMENT V
PAGE 12 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
14. Route the coaxial extension cable along the body wiring harness until you reach the seat belt. Pass
the coax cable extension behind the body wiring harness. See Figure 13.
COAXIAL EXTENSION
CABLE
FRONT OF
VEHICLE
2029AA
FIGURE 13
15. Connect the coaxial extension cable to the antenna then install the loadspace trim and the upper
C-pillar trim panel as an assembly. See Figure 14.
FRONT OF
VEHICLE
LOADSPACE
TRIM PANEL
UPPER
C-PILAR
STUD FOR
MISSING NUT
STUD FOR
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2029BB
FIGURE 14
STUD FOR
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PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT V
PAGE 13 OF 13
CUSTOMER SATISFACTION PROGRAM 21B09
16. Finish the PMI process using IDS.
17. Vehicle is now ready for the customer to connect their phone using the appropriate app.
• Customers may choose to do this step themselves or will need assistance using the
latest version of the Ford Pass app.
• The Customer Instruction is available in PTS/FMC Dealer as a separate attachment.
• Please provide instruction page and support as needed.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
• FCS requires a core return for the 3G TCU within 30 days otherwise dealers will incur a
non-core return charge for the 3G TCU per standard FCS part handling policy.
• All 3G TCUs must be returned to FCS in the same box as it arrived at the dealer.
• All FCS shipments to dealers have a return label that will send parts back to the service
center they were shipped from.
• Deviating from the FCS part return policy will result in a non-core return charge.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT III
PAGE 1 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
CERTAIN 2014-2020 MODEL YEAR MULTIPLE VEHICLE LINES - 3G TELEMATICS
CONTROL UNIT TO 4G UPGRADE KIT
SERVICE PROCEDURE - FUSION
Kit contents
2029DDDD
ITEM
1
2
3
4
5
6
7
DESCRIPTION
Dual Lock™ (Rough)
Loop Side (Soft)
Alcohol Prep Wipe
Coaxial Extension Cable
4G Antenna
4G Telematics Control Unit (TCU)
PET Tape
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
QUANTITY
1
1
2
1
1
1
1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 2 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
1. Remove the Telematics Control Unit Module (TCU). Please follow the Workshop Manual (WSM)
procedures in Section 415-00.
• Using IDS version 123.05 or higher.
2. Remove and discard the two foam blocks and white plastic inserts. See Figure 1.
FOAM BLOCKS
FRONT OF
VEHICLE
WHITE PLASTIC INSERTS
2029VV
FIGURE 1
3. Clean the area. See Figure 2.
a. Using a clean lint free shop rag, remove any dirt or dust.
b. Clean the area with the supplied alcohol prep wipe.
c. Allow a 30 second dry time.
CLEAN AREA 1ST WITH A CLEAN LINT FREE
SHOP RAG, 2ND WITH ALCOHOL WIPE.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FRONT OF
VEHICLE
STUD FOR
2029XXNUT
MISSING
FIGURE 2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021
ATTACHMENT III
PAGE 3 OF 9
CUSTOMER SATISFACTION PROGRAM 21B09
4. Temporarily place the 4G TCU in the position shown to the vehicle left with non-connector side against
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TSB/Document ID: 21B09
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
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