NHTSA ID Number: 10130285
Manufacturer Communication Number: F10-Gen2-NAV-15-
TSB/Document Date: 2018-03-13
Summary
TECHNICAL SUPPORT GUIDE FOR NAVIGATION AND AUDIO F10 GEN2 SYSTEMS.
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q19
Is there any way to confirm the version of STARLINK App?
A-A19
Version of STARLINK can be confirmed on your smartphone.
[iPhone]
1) Go to Setting
2) Click General
3) Click Usage
4) Select STARLINK under STORAGE
[Android]
1) Go to Setting
2) Go to Application Manager
3) Select STARLINK
A-Q20
What kind of wireless communications with my smartphone is required to use STARLINK?
(ex. Wi-Fi, 3G, 4G, 4G LTE?)
A-A20
Any wireless communications work.
A-Q21
Will Apps on the head unit be updated?
A-A21
No. Apps on the head unit won't be updated. Only Apps on your smartphone will be updated.
A-Q22
Is it possible to use other smartphone based Apps?
A-A22
No. You can't use other smartphone based Apps on STARLINK.
A-Q23
Is it possible to play music downloaded through other Apps on my smartphone?
A-A23
Yes. STARLINK can play music on your smartphone if its format is MP3 or ACC.
A-Q24
Is there any way to use STARLINK with any other phone than smartphone?
A-A24
No. STARLINK is available only for smartphones.
A-Q25
Are there any differences in STARLINK between iPhone and Android?
A-A25
No.
A-Q26
Is it possible to investigate STARLINK problem with retailor technician's smartphone instead of customer's?
A-A26
Yes.
A-Q27
Can I use STARLINK on a smartphone without connecting it to the head unit?
A-A27
No.
104
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q28
What should I do when the head unit is replaced?
A-A28
Your smartphone needs to be paired by Bluetooth again.
A-Q29
Can I move the STARLINK data from one vehicle to another?
A-A29
No.
A-Q30
When I sell my vehicle, can I delete the STARLINK Data?
A-A30
Yes. Go to General setting > Delete personal data
A-Q31
Can I operate STARLINK while I am driving?
A-A31
Operation of STARLINK Apps will be limited over 5 mph. Limitation depends on each App.
Some information may be hidden on the display while driving over 5 mph.
A-Q32
What should I do when STARLINK freezes?
A-A32
Press "HOME" button to go back to Home screen.
A-Q33
STRALINK icon is active, but it won't launch by pressing the icon.
A-A33
STARLINK App must be running on your smartphone before launching STARLINK on the
head unit. Make sure that STARLINK App is running on your smartphone before pressing
STARLINK icon on the head unit.
A-Q34
Why are my Aha and STARLINK icons grayed out?
A-A34
There are three possible causes.
1) STARLINK App is not installed on your smartphone
2) Head unit and your smartphone are not connected
3) STARLINK App is not running on your smartphone
A-Q35
Can I use STARLINK with the steering wheel control?
A-A35
No.
A-Q36
Can I operate STARLINK with the hard buttons on the head unit?
A-A36
No.
105
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q37
What should I do if I deleted STARLINK App?
A-A37
Download STRALINK App to your smartphone again.
Clear the cache with the following procedures.
1) Touch "STARLINK" on APPS
2) Touch and hold the bottom right of the display for 30 seconds.
3) Initialization is complete when "Select Audio Source" shows
4) Run STARLINK again
106
3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q1
Can I use multiple smartphones for STARLINK?
B-A1
Yes. Up to 5 smartphones can be registered with STARLINK. However, only one
smartphone can be connected at the same time.
B-Q2
Can I use one smartphone for STARLINK on multiple vehicles?
B-A2
Yes. However, only one setting is available per smartphone. It can't have multiple settings.
B-Q3
What happens if more than one smartphones registered with STARLINK are in the same
vehicle?
B-A3
The smartphone connected before ACC was turned off last time will automatically be connected. Automatic connection feature can be turned off on the SETTING.
B-Q4
What is Mirrorlink?
B-A4
Mirrorlink offers seamless connectivity between a smartphone and the head unit. Drivers
just connect the phone with a cable and immediately gain access to phone applications via
the head unit's screen.
B-Q5
Can I charge my iPhone with USB port while Aha is being streamed?
B-A5
Yes. However, there is a possibility of not being charged if your iPhone is overheated by
using Apps.
B-Q6
What happens if I connect iPhone to USB while Bluetooth connection is established with
another phone for STARLINK?
B-A6
Refer to the flowchart attached.
B-Q7
I have an Android Smartphone. Can I use STARLINK by connecting Smartphone with USB
cable?
B-A7
STARLINK can be used with only Bluetooth connection. USB can be connected for charging purpose while using STARLINK over Bluetooth connection.
B-Q8
Can I use STARLINK while I am using hands-free phone?
B-A8
Yes. However, only hands-free sound can be listened.
B-Q9
Do I need customer's smartphone when I troubleshoot SATRLINK?
B-A9
It depends on the symptom. Customer's smartphone is not always necessary, but it is a
good practice to test the system with the customer's smartphone.
107
3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q10
What should I do if I get a new smartphone?
B-A10
Download STRALINK App to your new smartphone. Android phone needs to be paired via
Bluetooth again.
If you still have a problem, clear the cache with the following procedures.
1) Touch "STARLINK" on APPS
2) Touch and hold the bottom right of the display for 30 seconds.
3) Initialization is complete when "Select Audio Source" shows
4) Run the STARLINK again.
B-Q11
The launcher screen of STARLINK is not displayed properly.
B-A11
Push right bottom of screen for more than 30 seconds then release. Switch to Audio menu
screen after release.
B-Q12
Following error messages are displayed.
"Please disconnect mobile device and install the STARLINK application on your mobile
device and try again."
"Bluetooth disconnected, please reconnect and try again."
"Smartphone data connection is poor, please try to connect again."
B-A12
Download STARLINK App to your smartphone again.
1) Go to "HOME" > "SETTING" > "Bluetooth"
2) Select connected device
3) Select "Disconnect All"
4) After disconnecting your device, select "Connect All"
B-Q13
Do I need to download other Apps than STARLINK App?
B-A13
No.
B-Q14
How can I update STARLINK App?
B-A14
Update of STARLINK can be checked on App Store or Google Play on your smartphone.
B-Q15
Can I use STARLINK if the smartphone screen is locked?
B-A15
Yes. STARLINK can be used as long as STARLINK App is running on the smartphone
even if the screen is locked.
B-Q16
Can I use STARLINK if the smartphone is turned off?
B-A16
No.
B-Q17
Region can't be added on CONFIG of the Weather App.
B-A17
Regions can be saved up to 6 regions. Delete other region before adding a new region.
108
3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q18
Source can't be added on CONFIG of the News App.
B-A18
News sources can be added up to 6 sources. Delete other source before adding a new
source.
B-Q19
Error message shows when selecting the SETTING tab.
B-A19
Data communication is failed. Move to better reception area and try again.
B-Q20
Maintenance message shows when selecting the SETTING tab.
B-A20
The server is under maintenance.
B-Q21
How can I go back to the Apps list after selecting Google login on the Calendar App?
B-A21
Select SETTING tab.
B-Q22
Who should I contact if STARLINK App is not working?
B-A22
(USA)
Clarion Corporation of America
Mr. Don Starnes
c.c. Mr. Gilbert Carter
Mr. Nobuyuki Yoshizawa
(CANADA)
Clarion Canada Inc.
Mr. Kee Chang
B-Q23
"Search failed" shows when registering URL on the News App.
B-A23
Check if the URL is correct.
109
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Calendar)
C-Q1
How do I sync Google calendar with STARLINK?
C-A1
1) Run STARLINK App on your smartphone
2) Go to "SETTING"
3) Go to "Calendar"
4) Go to "CONFIG" (upper right corner)
5) Go to "Google Login" and log in to your Google account
C-Q2
"Reconnect after logging in from your smartphone"
C-A2
Go to "SETTING" > "Calendar" > "CONFIG"
Log in to your calendar
C-Q3
I can't enter schedule.
C-A3
Calendar App does not have a function to enter schedule. Enter schedule on your
smartphone or PC.
C-Q4
"???" in Calendar.
C-A4
Font is not supported by the head unit.
C-Q5
"Update failed. Update again?"
C-A5
No internet connection. Check your internet connection.
C-Q6
No information on the calendar.
C-A6
No communication with the server. Check if the globe icon is blue.
C-Q7
Calendar information is not updated.
C-A7
Click "Update" to update information.
C-Q8
Is it possible to display the next day's schedule?
C-A8
Yes. Push the right or left arrow on the side of today's date to change to future or past date.
C-Q9
Can I turn on/off the national holidays?
C-A9
No. Change setting on your Google calendar with PC or smartphone.
C-Q10
How can I jump to today's schedule?
C-A10
There is no function to jump to today's schedule. Select the date from the calendar.
C-Q11
Schedule added by smartphone does not show on the calendar.
C-A11
Click "Update" to update your calendar.
110
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Calendar)
C-Q12
I can't operate Calendar App.
C-A12
Operation of Calendar App is disabled while driving. Stop the vehicle to operate it.
111
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - iHeart Radio)
D-Q1
Is iHeart Radio included in STARLINK on my vehicle?
D-A1
Yes.
D-Q2
How can I start listening to iHeart Radio?
D-A2
iHeart Radio can be found on STARLINK. Select iHeart Radio icon from STARLINK menu.
D-Q3
How can I play Live radio Station on iHeart Radio?
D-A3
Click "Live Radio" on the home menu. Click one of the followings.
"Stations Near You" will display the closest radio station.
"Stations by Location" will display the radio stations by locations.
"Music & Entertainment" will display the radio station by music categories.
D-Q4
How can I create Custom Music Station?
D-A4
Click "Create Station" while listening to a live radio station. A new Custom Music Station will
be created based on the station you are listening to.
You can also click "Create Station" on the home menu, then search artists. A new Custom
Music Station will be created by selecting an artist.
D-Q5
What is "Shows & Personalities"?
D-A5
"Shows & Personalities" are on-demand talk stations with customizable access.
You will be prompted to log in to Facebook or iHeart Radio account when you play talk stations.
D-Q6
How can I save a station to listen later?
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TSB/Document ID: F10-Gen2-NAV-15-
Replacement Service Bulletin Number:
MFR Communication Date: 2018-01-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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