user’s location

Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)

Close and re-open Pandora
application on the
smartphone.

No

No

Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?

Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again

Yes

Contact Pandora for support
[email protected]

Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again

iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable

No

Is the problem fixed?
Yes
The problem was solved.

Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.

*Not available for Canadian model

81

No

Replace the
head unit.

2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Failed to log into user's account. Please check your
login username and password on your mobile device.
Was the Pandora login info
correctly input?

No

Log into the Pandora
account correctly.

Yes

Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)

No

Close and re-open Pandora
application on the
smartphone.

No

Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?

Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again

Yes

Contact Pandora for support
[email protected]

Try the following:.
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
Is the problem fixed?
Yes
The problem was solved.

No

iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.

*Not available for Canadian model

82

No

Replace the
head unit.

2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

The selected Pandora station is no longer available.
Selected Pandora station is expired.
Choose another station and try it again.

Yes

The problem was solved

Is the problem fixed?
No
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)

No

Close and re-open Pandora
application on the
smartphone.
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?

Yes

Yes

iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again

No

Contact Pandora for support
[email protected]

Try the following:
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable

No

Is the problem fixed?
Yes
The problem was solved.

Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.

*Not available for Canadian model

83

No

Replace the
head unit.

2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Pandora Error.
Pandora server is under maintenance.
Try it again later.

Yes

The problem was solved

Is the problem fixed?
No
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)

Close and re-open Pandora
application on the
smartphone.

No

Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?

Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again

No

Yes

Contact Pandora for support
[email protected]

Try the following:
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable

No

Is the problem fixed?
Yes
The problem was solved.

Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model

84

No

Replace the
head unit.

2. Troubleshooting
DCM
Conditions: “SOS” or “I” button does not respond
Operator’s voice is not heard
Operator cannot hear driver’s voice

STARLINK Telematics
does not work

“SOS” (red) and “I” (blue) buttons

Is DTC for DCM detected by using Subaru Select Monitor?

Yes

Troubleshoot using Subaru Service Manual
“Telematics Service in Progress”
Screen

No

Does the display
change to “Telematics
Service in Progress”
screen?

Disconnect the “F” connector from the unit and
touch Pin 8 on the unit
to GND.
Does the display change
to “Telematics Service in
Progress” screen and
sound is muted?”

No

Yes
No

Yes

Replace the head unit

Is operator’s voice
heard normally?

No

Troubleshoot DCM
system using Subaru
Service Manual

Check speakers and AMP
(if equipped) and connection between the head
unit and speakers

Yes

Is an operator able to
hear driver’s voice?

No

Check microphone and
connection between the
head unit and microphone

Refer to Subaru Service Manual for details

Yes

The head unit is good

Refer to Subaru
Service Manual
for details

85

2. Troubleshooting
Siri is not enabled
Condition: Siri does not start
Siri is not enabled

Siri is not enabled

Does the device have Siri
function?

No or
Do not
know

Note: Android phone or device does not work

Yes
Is Siri turned ON?

Use iPhone or iPod touch
(iOS device) with Siri function

No
Turn ON Siri on the device

Yes

Is Bluetooth connected?

No

Turn ON Bluetooth on the
device and connect with the
head unit

iPhone5 Sample

Yes
Is hands-free phone in
use such as Calling or Receiving text messages?
No

Does the steering switch
work properly?

Yes
Try Siri after the call ends

No or
Do not
know

Yes

Disconnect the device
from the unit (no Bluetooth connection). Does
Siri work on the device
alone?

No

Check the steering switch
Note: To enable Siri, the
talk switch must be pressed
and held (if pressed and not
hold, Voice Recognition
System is enabled)

Refer to Subaru Service
Manual for details

Check the device
Suggestion: Turn OFF and
ON the device and try again

Talk switch

Yes

Replace the head unit.

• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.

86

2. Troubleshooting
Siri does not recognize voice commands
Condition: Siri is enabled but does
not recognize voice commands

Siri does not recognize
voice commands

Does the microphone
work properly?

No or
Do not
know

Refer to Subaru Service Manual for details

Check the microphone

Yes
Do you use the same language on the Siri language setting?

No

Change Siri language setting on the device

Yes

Is Siri ready to use?

No or
Do not
know

Press the Siri icon
on
the display of the head unit
and try again

Yes

iPhone5 Sample
Siri Screen

Disconnect the device
from the unit (no Bluetooth connection). Does
Siri work on the device
alone?

No

Check the device
Suggestion: Turn OFF and
ON the device and try again

Yes

Replace the head unit.

• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.

87

2. Troubleshooting
Unable to hear Siri’s voice

Siri voice is not heard

Disconnect the device
from the head unit (no
Bluetooth connection). Is
Siri voice heard from the
device?

Condition: Siri is enabled but Siri
voice is not heard

No
Check volume of the device

Yes

Reconnect the device
(Bluetooth connection).
Is the volume on the head
unit set too low?

Yes

Change volume setting of
the head unit

No

Are speakers good?

No or
Do not
know

Yes

Disconnect the device
from the head unit, turn
OFF and ON the device
and reconnect (Bluetooth
connection). Does Siri
work?