NHTSA ID Number: 10130285
Manufacturer Communication Number: F10-Gen2-NAV-15-
TSB/Document Date: 2018-03-13
Summary
TECHNICAL SUPPORT GUIDE FOR NAVIGATION AND AUDIO F10 GEN2 SYSTEMS.
95
(Gen 2.0 - OM P97 / Gen 2.1 - OM P106)
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Audio & Visual
Q32
What functions are supported by USB Flash Memory and the SD Card?
A32
Audio/Video/Slideshow playback
Q33
What USB Flash Memory Device is supported?
A33
Communication format: USB2.0 File format: FAT16/32 Class: Mass storage class.
(Gen 2.0 - OM P96 / Gen 2.1 - OM P106)
Q34
What Audio formats are supported for USB flash memory and the SD card?
A34
MP3/WMA/AAC. (Gen 2.0 - OM P98 / Gen 2.1 - OM P107)
Q35
What is the micro SD card's supported capacity?
A35
32GB. (Gen 2.0 - OM P97 / Gen 2.1 - OM P107)
Q36
What are Smart Favorites?
A36
Gen 2.1 - Smart Favorites are set up by the user. They can be up to 5 SXM presets that
the user can select to cache radio programming. (OM P75)
Q37
What is Tune Start?
A37
Gen 2.1 - With Tune Start turned on, any Smart Favorite channel that is selected, will start
playing audio from the beginning of the song or program that is currently playing on that
station (OM P75)
Q38
What is Tune Scan?
A38
Gen 2.1 - Tune Scan is when the unit will go through all the Smart Favorite channels and
play the first 10 seconds of each song or program that is cached. Not all stations have the
ability to be Tune Scanned (OM P76)
Q39
A39
What are “Featured Favorites”?
Gen 2.1 - With Featured Favorites Turned on, the user will be given a Featured Favorite
section in the Category list. Featured Favorites are created by SXM several times throughout the year. (OM P76)
96
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
APPS
Q1
How do I connect the STARLINK App on my smart phone to the unit?
A1
Gen 2.0 - USB connection for iPhone, Bluetooth connection Android phone.
Gen 2.1 - Bluetooth connection for both iPhone and Android phones
(Gen 2.0 - OM P138 / Gen 2.1 - OM P149)
Q2
How do I connect the MirrorLink on my smart phone to the unit?
A2
USB connection for Android phone. (Gen 2.0 - OM P139 / Gen 2.1 - OM P150)
Q3
What are the supported devices for MirrorLink?
A3
MirrorLink compatible device information can be found on the following website: http://
www.mirrorlink.com/. Depending on differences between models and software versions,
some model phones might be incompatible with this system.
Q4
What is aha?
A4
aha is a cloud-based application that connects to the system and gives you access to you
favorite web content safely and easily. (Gen 2.0 - OM P142 / Gen 2.1 - OM P152)
Q5
What is Pandora?
A5
Pandora is a free personalized radio that offers effortless and endless music enjoyment
and discovery. (Gen 2.0 - OM P150 / Gen 2.1 - OM P158)
Q6
What Bluetooth profile is required for APPS function?
A6
SPP (Serial Port Profile) (Gen 2.0 - OM P169 / Gen 2.1 - OM P178)
Q7
Why will my iPhone not play apps (Pandora/aha)?
A7
When using an iPhone to access aha or Pandora, a USB cable connection is needed from
the iPhone to the Unit. (Gen 2.0 - OM P142, 150 / Gen 2.1 - OM P152, 158)
Q8
Do I need to install aha/Pandora/Starlink/Mirrorlink applications to my smart phone to use
these functions?
A8
Yes. (Gen 2.0 - OM P137 / Gen 2.1 - OM P147)
Q9
How do I connect my smartphone with the unit for the aha/Pandora function?
A9
iPhone for USB connection. Android phone for Bluetooth connection (OM P142, 150 / Gen 2.1 OM P152, 158)
Q10
I have 55 aha preset stations on my phone. Can the system display all 55 preset stations?
A10
No. The system displays the top 35 stations. (Gen 2.0 - OM P143, 144 / Gen 2.1 - OM P153, 154)
97
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
APPS
Q11
Where can I find the aha/Pandora app to install on my smartphone?
A11
iPhone: Apple App Store. Android device: Google Play Store.
(Gen 2.0 - OM P145 / Gen 2.1 - OM P147)
Q12
What wireless network is required for aha, Pandora, STARLINK and MirrorLink?
A12
3G, 4G, Wi-Fi or 4G LTE. (Gen 2.0 - OM P145 / Gen 2.1 - OM P147)
Q13
What are the supported devices for aha/Pandora?
A13
iPhone: iOS 5.0 or later.
Android: Android 2.2 or later.
(Gen 2.0 - OM P146, 151 / Gen 2.1 - OM P154, 160)
98
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
INFO
Q1
Will the Weather Information update automatically based on my location?
A1
Yes for Navigation model.
No for Display Audio model (Non-Navigation) Select the location manually
(Gen 2.0 - OM P155 / Gen 2.1 - OM P163)
Q2
What information is provided by Sirius XM Radio Data Service?
A2
Weather, Stocks, Sports, Fuel and Traffic (Gen 2.0 - OM P154 / Gen 2.1 - OM P162)
Q3
Does Sirius XM Radio Data Service cover Canada?
A3
Gen 2.0 - No
Gen 2.1 - Yes, except for fuel services
Q4
Do I need a paid subscription to receive Sirius XM Satellite Radio Data Service?
A4
Yes (Gen 2.0 - OM P154 / Gen 2.1 - OM P162)
99
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Voice Recognitions & Others
Q1
How do I find a list of voice commands to use with the system?
A1
The information can be found from Owner's Manual (Gen 2.0 - OM P245 / Gen 2.1 - OM P261)
Q2
How come I cannot give Navigation Voice Commands to the system?
A2
Navigation Voice Commands can only be given to the system when using the TTS (Text To
Speech) voice for the Navigation (Gen 2.0 - OM P35 / Gen 2.1 - OM P39)
Q3
What data can be deleted by pressing "Delete Personal Data"?
A3
General settings, Navigation Settings, Audio settings, Sirius XM Radio settings, Sirius XM
Radio service contents and Phone settings (Gen 2.0 - OM P183 / Gen 2.1 - OM P193)
Q4
What is the “Maintenance” function in Information screen?
A4
The system reminds users when to replace certain parts or components and shows dealer
information on the screen (Gen 2.0 - OM P186 / Gen 2.1 OM P196)
Q5
On Messaging function does the system display photos with text message?
A5
No. The unit can only display Text when the vehicle is stopped.
Q6
Does the system support Bluetooth Message function?
A6
Yes (Gen 2.0 - OM P119 / Gen 2.1 - OM P127)
Q7
Can I view the received text message on the unit while driving?
A7
No. (Gen 2.0 - OM P122 / Gen 2.1 - OM P130)
Q8
Why won’t the system show notifications when using 3rd party messaging apps?
A8
The system can not support 3rd party messaging apps. Please use the original phone
messaging app.
Q9
How many "Quick Reply Message " are stored in the unit?
A9
15 (Gen 2.0 - OM P122 / Gen 2.1 - OM P130)
100
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Voice Recognitions & Others
Q10
Why will my iPhone not show incoming text messages?
A10
Follow the steps below to receive messages on the iPhone.
1. Pair the Phone to the unit.
2. On the phone screen press the envelope on the top right of the screen
3. Select yes, you want to setup messaging.
4. On the phone select settings
5. On the phone select Bluetooth
6. On the Bluetooth page, select the Information “I” next to the Subaru
system
7. On the information page, turn on “Show Notifications”
Now when a text message comes in on the iPhone, and it is connected to the unit, it will
display the message on screen.
If messages do not show up right away. Turn the ACC off and back on and let the phone
automatically reconnect to the system.
Q11
Why will my Voice Recognition not understand any of my commands?
A11
Voice Commands may not be recognized if:
• Spoken too quickly.
• Spoken at a low or high volume.
• Driving with the window open.
• Passengers are talking while voice commands are spoken.
• The air conditioning speed is set to high.
• Air vents are pointed upward and blowing air over the microphone.
Q12
How can I use Siri?
A12
Gen 2.1 - Customer must have a Siri supported Apple iPhone product connected via Bluetooth to the head unit. Press and hold the VR button on the steering wheel until the Siri
screen shows on the head unit (OM P252)
Q13
What Commands can I give Siri?
A13
Gen 2.1 - Phone Commands – “Dial, CallP..”
Text Commands – “Text John I will be running lateP”
Call local establishments – “Find the closest Chinese restaurant”
Check the weather - “What is the Forecast?”
Take Notes - “Make a Note, Sign up for the Gym this week”
Create Reminders - “Remind me to pick up flowers for my wife at 4PM”
The iPhone will restrict some commands when driving. Not all commands will work when
connected to the vehicle.
Q14
Why won’t Siri put directions on the vehicle’s map screen?
A14
Gen 2.1 - Siri is not able to transfer direction to the vehicle’s navigation system
101
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q1
What is STARLINK?
A-A1
The STARLINK system puts news, food, weather, music, podcasts, audiobooks, and other
multimedia content into your vehicle and at your fingertips.
A-Q2
How can I use "STARLINK"?
Can I use STARLINK by only connecting Smartphone to the head unit?
A-A2
Install "STARLINK App" to your smartphone from "Apple Store" or "Google Play". Open
"STARLINK App" on your smartphone. Refer to the following procedure.
[Procedure]
1) Connect your smartphone with the head unit (Gen 2.0: USB for iPhone, Bluetooth for Android. Gen 2.1: Bluetooth for both iPhone and Android)
2) Press APP button of the head unit.
3) Click STARLINK icon on the display.
4) If App icons are displayed on the display, the connection has been successfully
established.
*Regarding how to connect with Bluetooth, please refer to the manual for your smartphone.
A-Q3
How long can smartphone run by using STARLINK without charging the phone battery?
A-A3
Battery consumption depends on your smartphone and connection method.
A-Q4
Do I need any subscription to be updated when head unit or smartphone was replaced?
A-A4
No.
A-Q5
Is it possible to use STARLINK without Bluetooth?
A-A5
No for Gen 2.0 with Android phone and Gen 2.1 for both iPhone and Android phone.
A-Q6
Is it possible to connect to STARLINK 7 days a week 24 hours a day?
A-A6
Yes.
A-Q7
Do I need to pay to download STARLINK App?
A-A7
No. It's free.
A-Q8
Which has better sound quality when listening to music, STARLINK or CD?
A-A8
Sound quality depends on CD or music data on your smartphone.
(STARLINK compress music data when it's streaming. Music on CD is not compressed.)
A-Q9
Can I link my email or other smartphone apps to STARLINK?
A-A9
No.
102
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q10
Does STARLINK increase data usage?
A-A10
Yes. STARLINK increase data usage on your smartphone. Usage depends on how you
use.
1) News: Downloading text - a few kilobytes per article
2) Calendar: Downloading schedule - a few kilobytes per schedule
3) Weather: a few kilobytes per minute
4) Music: a few kilobytes at startup
5) iHeart: 10-15 megabytes per 30 minutes
A-Q11
Do I need smartphone to use STARLINK?
A-A11
Yes. STARLINK connects to internet and cloud service via Smartphone.
A-Q12
Are there any trouble shooting guides available if STARLINK, Mirrorlink, or Aha does not
work?
A-A12
Trouble shootings for STARLINK, and Aha are available on the owners manual.
A-Q13
What Apps does STARLINK offer? Will STARLINK offer more Apps in the future?
A-A13
Gen 2.0: News, Music, Weather, iHeart Radio, and Calendar
Gen 2.1: News, Music, Weather, iHeart Radio, Calendar and Stitcher
More Apps will be available in future.
A-Q14
How will the customer know when new Apps are available for STARLINK?
A-A14
New Apps will be added to the Home screen as soon as they become available.
A-Q15
What will happen when a phone call is received while listening to music through
STARLINK?
A-A15
A phone call has priority. STARLINK Apps will be temporary paused when a phone call is
received.
A-Q16
Is it possible to use STARLINK via tablet with 3G/4G connection?
A-A16
Yes.
A-Q17
Are there any instructions available on the STARLINK web site?
A-A17
No. Instructions are currently not available on the web site.
A-Q18
Is there any way to confirm if the communication is successful or not?
A-A18
Communication is successful when the globe icon on the upper right corner is blue.
103
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TSB/Document ID: F10-Gen2-NAV-15-
Replacement Service Bulletin Number:
MFR Communication Date: 2018-01-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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