Check speakers and AMP
(if equipped) and connection between the head unit
and speakers

Yes
Problem was solved

Refer to Subaru
Service Manual
for details

No

Replace the head unit.

• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.

88

3. Frequently Asked Questions (FAQ)
Navigation
Q1

Is it possible to change the Navigation Voice Guidance from male to female?

A1

Yes, this can be changed in Voice Language Setting. (Gen 2.0 - OM P230 / Gen 2.1 - OM P241 )

Q2

Can I replace the Map SD from another unit and will the Navigation work properly?

A2

Yes.

Q3

How can I register my HOME to the unit?

A3

Select MAP=>Menu=>Destination=>Go Home=>Yes=> Enter your home address=>Go
(Gen 2.0 - OM P27 / Gen 2.1 - OM P29)

Q4

How can I set my HOME as a destination?

A4

Select MAP=>Menu=>Destination=>Go Home=>Next=>Go (Gen 2.0 - OM P30 / Gen 2.1 - OM P32)

Q5
A5

How can I adjust the Navigation Voice Guidance Volume?
• When the Navigation Voice Guidance is giving a voice prompt, you can adjust the volume by turning the POWER/VOLUME knob on the unit.
• Select MAP=>Menu. There are Guidance Volume setting buttons on the lower right of
the Menu screen. (Gen 2.0 - OM P192 / Gen 2.1 - OM P203)
• Select HOME=>SETTINGS=>Voice => Set the desired volume.
•

(Gen 2.0 - OM P184 / Gen 2.1 - OM P194)

Q6

Does the Route Guidance consider traffic conditions when driving to a destination?

A6

Yes. The unit will update the driver with traffic conditions and will provide the "Detour" option to avoid the traffic if selected. (Gen 2.0 - OM P231 / Gen 2.1 - OM P242)

Q7

The unit says “traffic ahead”. How can I see a traffic summary of the conditions ahead?

A7

To view the traffic on your route, select the "Menu" button on the map screen and then select the Traffic icon on the lower left of the screen to show a traffic summary.
(Gen 2.0 - OM P192 / Gen 2.1 - OM P203)

Q8

How do I change the Voice Guidance Voice/Language?

A8

Select MAP=>Menu=>More=>Settings=>Sounds and Warning=>Voice Language
Please be aware, to be able to give Navigation Voice Commands to the unit, you must have
the TTS (Text To Speech) voice selected. (Gen 2.0 - OM P229 / Gen 2.1 - OM P241)

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OM - Owners Manual

3. Frequently Asked Questions (FAQ)
Navigation
Q9

Navigation Voice Guidance will not read street names. Why?

A9

TTS (Text To Speech) voice language is not selected in Voice Language setting.

Q10

How can I remove and insert the Map SD card?

A10

Remove:
Turn the ignition to OFF. Open the SD card slot cover,
Press in the SD card until you hear it “click”, let go off the card
and then pull it straight out.
Insert:
Turn the ignition to OFF. Open the SD card slot cover,
Insert the SD card, making sure it is fully inserted.
(Gen 2.0 - OM P38 / Gen 2.1 - OM P42 )

Caution:
• Do not touch terminals of the SD card to avoid contaminating them. It may cause
readout failure of the SD card
• Do not insert something other than the SD card. It may damage the SD card slot.
• Face up the side with ▲ of the SD card when inserting it into the SD card slot
• Don’t forcefully push the SD card once it hits the stopper in the SD card slot
Q11

Can the unit play music or video if I put audio/video files to the Map SD card?

A11

No. You need to use a different SD card for music/video playback.
(Gen 2.0 - OM P81 / Gen 2.1 - OM P87)

Q12
A12

"Unable to read the map SD data. Check the map SD. If necessary, consult your dealer" is
shown on screen. Why?
Map SD card is not inserted, the SD card that is inserted does not contain map data or map
data is corrupted. (Gen 2.1 - OM P19 / Gen 2.1 - OM P21)

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OM - Owners Manual

3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Q1

Can more than one phone be registered to the unit and be used at the same time?

A1

Up to 5 phones can be registered to unit, but only one phone can be used at the time.
(Gen 2.0 - OM P172 / Gen 2.1 - OM P180)

Q2

How can I register a phone to the unit?

A2

1. Turn ON the Bluetooth connection setting of your cellular phone
2. Press “Phone” button for Display Audio model (Non Navigation). Press Home => Phone
for Navigation model
3. Select “Yes” to register the phone
4. Search for “Subaru BT” in the your phone’s Bluetooth menu and select it
5. Select OK after the connection status changes from “Connection waiting” to
“Connected” (Gen 2.0 - OM P166 / Gen 2.1 - OM P174)

Q3

Why does the receiving caller hear wind noise?

A3

This could be caused by the center air vents pointed upward toward the microphone. The
microphone is located on the map light area. Lower the air vents to prevent the noise.
(Gen 2.0 - OM P108 / Gen 2.1 - OM P116)

Q4

What does “Transmit Volume Setting” adjust?

A4

Transmit Volume adjusts the out going call volume of the Bluetooth hands free system.
(Gen 2.0 - OM P118 / Gen 2.1 - OM P126)

Q5

How come phone calls drop when the phone is connected to Bluetooth?

A5

If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify if there
are no issues with the phone itself.

Q6

Why is the Bluetooth sound quality poor (Echo)?

A6

If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify there
are no issues with the phone itself.

Q7

How many Bluetooth devices can be registered to the head unit?

A7

Up to 5 devices can be registered to the head unit. (Gen 2.0 - OM P172 / Gen 2.1 - OM P180)

Q8

Where is the incoming voice heard from in the vehicle?

A8

Both front speakers. (Gen 2.0 - OM P107 / Gen 2.1 - OM P115)

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OM - Owners Manual

3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Q9

How many "Call History" (missed, incoming and outgoing) can be displayed on the Phone
screen of the unit?

A9

Up to 30. (Gen 2.0 - OM P112 / Gen 2.1 - OM P120)

Q10

How many phone contacts can be registered?

A10

Up to 2500 contacts with a maximum of 4 phone numbers and e-mail address per contact.
(Gen 2.0 - OM P113 / Gen 2.1 - OM P121)

Q11

What Bluetooth profiles are required to transfer phone contacts to the unit?

A11

PBAP (Phonebook Access Profile) or OPP (Object Push Profile)
(Gen 2.0 - OM P169 / Gen 2.1 - OM P178)

Q12

How many Speed Dial can be registered to the unit?

A12

Up 15 contacts. (maximum of 4 numbers per contact) (Gen 2.0 - OM P132 / Gen 2.1 - OM P140)

Q13

Where can I find approved phones that work with the unit?

A13

http://www.subaru.com/owners/index.html

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OM - Owners Manual

3. Frequently Asked Questions (FAQ)
Audio & Visual
Q1

Does the unit display cover art image when listening to Sirius XM radio?

A1

No for Gen 2.0. Yes for 2.1, but depending on the channel

Q2

Does the unit display the Sirius XM signal strength?

A2

No.

Q3

Can I watch video/slideshow from USB flash memory or SD card while driving?

A3

No. You will only hear the audio from the video files while driving.
(Gen 2.0 - OM P71 / Gen 2.1 - MO P81)

Q4

How do I mute the audio?

A4

•
•

Q5

How do I turn the screen off?

A5

•
•

Q6

Can I view pictures on the unit from USB Flash Memory and the SD card?

A6

Yes. (Gen 2.0 - OM P74, 81 / Gen 2.1 - OM P81, 84) Pictures need to be in JPG or JPEG format.

Q7

How do I change the display from full screen to split screen?

A7

Press and hold the "AUDIO/TUNE" knob. (Gen 2.0 - OM P43 / Gen 2.1 - OM P47)

Q8

Can I set the unit to change to split screen automatically?

A8

Yes. Press Home=> Settings=>General=>Auto Change to Split Screen

Press the "POWER/VOLUME" button to turn audio off (Gen 2.0 - OM P19 / Gen 2.1 - OM P21)
Press the "Mute" on steering switches. (Gen 2.0 - OM P87 / Gen 2.1 - OM P96)

Press and hold the "POWER/VOLUME" button.
Press Home=>Settings=>Screen Off (Gen 2.0 - OM P26 / Gen 2.1 - OM P28)

(Gen 2.0 - OM P179 / Gen 2.1 - OM P189)

Q9

Why is the cover art not displayed when on Sirius XM mode?

A9

Gen 2.0 - Sirius XM mode does not support displaying the cover art.
Gen 2.1 - SXM does display Album Cover Art (Depending on the station) .
Station Logos will also be displayed.

Q10

Can the unit accept more than one disc?

A10

No. The unit is a single disc player.

Q11

Which audio mode supports a "Tag” function?

A11

HD Radio and Sirius XM Radio modes
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OM - Owners Manual

3. Frequently Asked Questions (FAQ)
Audio & Visual
Q12

Why can I not download my Tagged songs onto my USB/Phone?

A12

Tagged songs can only be downloaded to iPod/ iPhones. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)

Q13

Can the unit play a picture slideshow from the USB Flash Memory?

A13

Yes. The slideshow can be displayed from the USB memory or the SD Card. Photo files
must be JPG or JPEG only. (Gen 2.0 - OM P71 / Gen 2.1 - OM P81)

Q14

Can I replace the opening screen with my own picture?

A14

No. The opening screen cannot be replaced or customized.

Q15

Can I play DVD/Blu-ray movies?

A15

No. The system does not support DVD or Blu-ray playback.

Q16

How can I find the XM Radio ID number?

A16

Tune to channel 000 for the Radio ID number. (Gen 2.0 - OM P68 / Gen 2.1 - OM P73)

Q17

Why will my iPhone not play apps (Pandora/aha)?

A17

When using an iPhone to access aha or Pandora, a USB cable connection is needed from
the iPhone to the Unit. (Gen 2.0 - OM P142, 150 / Gen 2.1 - OM P152, 158)

Q18

Can I listen to music or watch videos when I put music and/or movie files to my SD card?

A18

Yes. But you cannot watch a movie while driving.

Q19

Can I reorder the audio sources on the Audio Source page?

A19

Yes. (Gen 2.0 - OM P51 / Gen 2.1 - OM P55)

Q20

How many Tags can be stored to the unit?

A20

50. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)

Q21

What is Tag function?

A21

The user can "Tag” songs they would be interested in purchasing later on. When an iPod
is connected to the unit, the "Tags" are transferred to the iPod and when the iPod is connected to a computer with iTunes, the "Tags" suggest songs for the user to purchase.

(Gen 2.0 - OM P78 / Gen 2.1 - OM P87 )

(Gen 2.0 - OM P62 / Gen 2.1 - OM P67)

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OM - Owners Manual

3. Frequently Asked Questions (FAQ)
Audio & Visual
Q22

While listening to HD Radio, sometimes I see Album Art, but sometimes I do not, Why?

A22

You can see Album Art only when the HD radio station broadcasts album image data.
(Gen 2.0 - OM P63 / Gen 2.1 - OM P67)

Q23

What is the Cache Function?

A23

Gen 2.0 - The unit can record a FM/AM radio program and play it back in a time shifted
manner (20 minutes max recording capacity). (OM P63)
Gen 2.1 - The unit can record a SXM or FM/AM Radio program and play it back in a time
shifted manner. Any SXM, AM, or FM Radio program you are currently listening to, will be
cached (OM P67,74)

Q24

How long can Cache radio function store audio data?

A24

Gen 2.0 - 20 minutes for FM/AM (OM P63)
Gen 2.1 - 20 minutes for FM/AM and anywhere from 30 to 60 minutes for SXM. Depending
on the size of the content the SXM module adjusts the length of the cache accordingly
(OM P67,74)

Q25

Can I watch videos from the iPod?

A25

No.

Q26

Can iPod's be charged when they are connected to the USB port?

A26

Yes.

Q27

Which iPod is supported?

A27

iPod Compatibility Chart can be found on the Owners Manual

Q28

Can I set an image to appear when I turn the screen off?

A28

Yes. Create a folder labeled “image” on a USB Flash Memory Device, and up to 10 Jpg or
JPEG images can be added to this folder. You will then be able to copy those images to
the unit. (Gen 2.0 - OM P181 / Gen 2.1 - OM P191)

Q29

Can I view picture slideshow on the unit from USB Flash Memory or the SD card?

A29

Yes. (Gen 2.0 - OM P71, 78 / Gen 2.1 - OM P81, 87) Pictures need to be in JPG or JPEG format.

Q30

Can I listen to music or watch videos when I put music and/or movie files to my USB Flash
Memory or SD card?

A30

Yes. But you cannot watch a movie while driving. (Gen 2.0 - OM P71, 78 / Gen 2.1 - OM P81, 87)

Q31

Does the unit support video playback on USB Flash Memory or the SD card?
If so what formats?

A31

Yes. Supported file formats are WMV, AVI, and MPEG4 (Gen 2.0 - OM P101 / Gen 2.1 - OM P 110)