NHTSA ID Number: 10130285
Manufacturer Communication Number: F10-Gen2-NAV-15-
TSB/Document Date: 2018-03-13
Summary
TECHNICAL SUPPORT GUIDE FOR NAVIGATION AND AUDIO F10 GEN2 SYSTEMS.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
Replace the head unit.
Yes
No
Contact aha for support
[email protected]
Refresh button
62
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Information acquisition error.
Symptom:
aha Radio Icons or Logos are not shown the
head unit.
Return to Station List and select the same station again.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable
from the vehicle USB port and
reconnect.
Android: Disconnect Bluetooth
connection with the head unit
and reconnect.
Yes
The problem was
solved.
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Yes
Replace the head unit.
Does the function work on the
Smartphone alone?
No
Is the problem fixed?
No
Contact aha for support
[email protected]
63
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Action not available.
Symptom:
•
•
All aha Mode functions do not work on the head unit.
Forward/Reverse functions do not work on the head unit.
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
Replace the head unit.
Yes
No
Contact aha for support
[email protected]
64
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Server Error - Please check connection or reception.
Symptom:
aha Radio content cannot be played on the
head unit.
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact SOA
65
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Server Down - Please try again later.
Symptom:
aha Radio content cannot be played on the
head unit.
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact SOA
66
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Station Contents Not Available Please Try Again Later.
Symptom:
aha Radio content cannot be played on the
head unit
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
The problem was
solved.
Yes
No
Contact aha for support
[email protected]
67
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Communication Error - Please
Check Owner's Manual.
Symptom:
aha Radio content cannot be played on vehicle
Navigation Head Unit.
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Contact SOA.
68
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Failed.
Symptom:
Map is not updated when pressing “Map Update” button
of aha Radio on the head unit.
Map Update Button
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
Replace the head unit.
Yes
Contact aha for support
[email protected]
No
69
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Please select the type of connection
in 'aha Settings'.
Condition:
Android device is connected via Bluetooth
and iPhone is connected via USB.
Select the appropriate Aha Radio setting, between USB and
Bluetooth, in the aha Setting
menu.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace the head unit.
How to change “aha Radio Setting”:
1. Press “HOME” and select “Settings”
3. Select “aha Settings”
2. Select “General”
4. Select “USB” or “Bluetooth”
70
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
'aha Settings' change failed. Please
try again later.
Symptom:
aha Radio Setting on the head unit cannot be
changed.
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace the head unit.
71
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Connection with aha app is not completed.
Please try again later.
Symptom:
Voice Recognition Mode does not work for Aha Radio.
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
5. Press “Voice Recognition”
button on Steering Wheel.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace the head unit.
72
2. Troubleshooting
*Pandora RADIO - Pandora Button is Inactive/Grayed Out
Is Pandora application installed into the smartphone?
Install Pandora application into the smartphone
and try it again.
No
Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Yes
Contact Pandora for support
[email protected]
Try followings.
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it.
2. Connect the phone with
the unit with a knowgood USB cable.
No
Is the problem fixed?
Yes
The problem was solved.
No
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TSB/Document ID: F10-Gen2-NAV-15-
Replacement Service Bulletin Number:
MFR Communication Date: 2018-01-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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