NHTSA ID Number: 10128378
Manufacturer Communication Number: VW
WPP 06 2016
TSB/Document Date: 2018-02-05
Summary
This document identifies the warranty policies applicable for dealers.
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DAMAGE OR MALFUNCTIONS DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT, VANDALISM OR FIRE
This warranty does not cover:
Damage, malfunctions, or symptoms resulting from negligent or otherwise improper repair of the
vehicle; installation of any non-Genuine Volkswagen parts that will alter the vehicle performance
specifications from those set by the vehicle manufacturer; modifications to the vehicle (including
but not limited to the engine management system); accessories including but not limited to alarm
systems, remote starters, roof racks or communications equipment; defects or failures resulting
from the use of used parts or new parts not sold or approved by Volkswagen, or the resultant
damage to associated parts or systems; or
Non-Genuine Volkswagen parts (referred to as Aftermarket parts), crash parts repaired due to
damage in a collision (referred to as Remanufactured collision parts), parts obtained from another
used vehicle (referred to as salvage parts), and any resultant damage to associated vehicle parts
or systems caused by the failure of the aforementioned parts; or
Damage, malfunctions, or symptoms resulting from the alteration of the vehicle, in particular (but
not limited to) any major or structural alterations including but not limited to the conversion of the
vehicle to a convertible or the modification of the roof to accommodate a glass roof structure or
other similar structural alterations; or
Damage, malfunctions, or symptoms resulting from the use of contaminated or improper fuel, or
from misfueling, whether intentional or unintentional misfueling; or
Damage, malfunctions, or symptoms resulting from modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
Damage, malfunctions, or symptoms resulting from the use of the vehicle in competitive events, or
caused by accident, collision, vandalism, or fire; or
Damage, malfunctions, or symptoms resulting from continued operation of the vehicle after a
warning light, gauge reading, or other warnings indicate a mechanical or operational problem; or
Damage, malfunctions, or symptoms resulting from suspension modifications, including but not
limited to the installation of aftermarket springs, shock absorbers, or lowering kits.
This limited warranty does not cover vehicles severely damaged or declared to be a total loss by an
insurer or vehicles substantially reassembled from or repaired with parts obtained from another used
vehicle (referred to as salvage parts).
ACCESSORIES, SPARE PARTS, AND MODIFICATION OF YOUR VOLKSWAGEN
A wide variety of non-genuine spare parts and accessories for Volkswagen vehicles are currently
available in the market. You should know that Volkswagen does not warrant these products and is not
responsible for their performance, repair, or replacement, or for any damage they may cause to, or
adverse effect they may have on, your Volkswagen vehicle.
Your Volkswagen vehicle should not be modified with non-genuine Volkswagen products. Modification with non-genuine Volkswagen products could affect the vehicle's performance, safety, or
durability, and may even violate government regulations. In addition, damage or performance
problems resulting from the modification may not be covered under warranty.
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NOISE, VIBRATION, COSMETIC CONDITIONS, AND DETERIORATION
This limited warranty does not cover deterioration resulting from normal wear and tear, and it does not
cover noise, vibration, or cosmetic conditions (unless the noise, vibration, or cosmetic condition was
caused by a defect in manufacturer’s materials or workmanship).
AESTHETICS AND DESIGN
This limited warranty does not cover aesthetic or design elements of the vehicle.
WEAR AND TEAR ITEMS
This warranty does not cover the replacement of any Hybrid System components that wear as a result
of normal use or deterioration.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This limited warranty does not cover damage, malfunctions, or symptoms resulting from the failure to
follow recommended maintenance requirements as set forth in the Volkswagen Owner's Manual and
the maintenance section of this booklet. Your dealer will deny warranty coverage unless you present
to the dealer proof in the form of service or repair orders that all scheduled maintenance was properly
performed with the correct materials in a timely manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This limited warranty does not cover damage, malfunctions, or symptoms resulting from stones,
floodwater, airborne industrial pollutants (e.g., acid rain), bird droppings, windstorms, tree sap, plant
debris, or other similar materials or occurrences.
OTHER EXPENSES
This limited warranty does not cover any incidental or consequential damage, including loss of
value of the vehicle, lost profits or earnings, or out-of-pocket expenses for substitute
transportation or lodging.3
The "Other Terms" presented in The New Vehicle Limited Warranty also apply to this warranty.
3 Some states do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may not apply to you.
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6.4
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HIGH-VOLTAGE SYSTEM LIMITED WARRANTY (ALL-ELECTRIC
MODELS ONLY)
United States – MY17
Also see 1.2.4 High-Voltage System Limited Warranty (All-electric models only).
6.4.1
WHAT IS COVERED
WARRANTY PERIOD
The coverage under this warranty lasts for 5 years of 60,000 miles whichever occurs first*, from the
vehicle's original in-service date.
*The high-voltage battery is warranted for 8 years or 100,000 miles, whichever occurs first, for
defects in material and workmanship and for net capacity loss below 70%. The battery net
capacity coverage includes any repairs needed to return battery net capacity to a level of 70%.
Coverage may not return the high-voltage battery to an "as new" condition with 100% net
capacity, but it will provide the vehicle with a net capacity level of at least 70%. Gradual
reduction in battery net capacity over time is integral to the nature of the components and does
not represent a defect under the terms of this warranty, as long as the reduction in net capacity
is not in excess of 30%. The warranty on the high-voltage battery does not apply if a defect has
been caused by the battery not being used, handled or maintained as described in the owner’s
manual.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
This limited warranty does not apply to vehicles used for commercial purposes including but
not limited to taxi, courier or delivery service, or limousine.
If a commercial vehicle is sold to a subsequent owner, this warranty still does not apply.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness
for a particular purpose, is limited in duration to the period of this written warranty. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
COVERAGE
The High-Voltage System Limited Warranty covers any repair to correct a manufacturer's defect in
material or workmanship for the following Volkswagen parts and components:
High-voltage battery
The high-voltage battery is warranted for 8 years or 100,000 miles, whichever occurs first, for
defects in material and workmanship and for net capacity loss below 70%. The battery net
capacity coverage includes any repairs needed to return battery net capacity to a level of 70%.
Coverage may not return the high-voltage battery to an "as new" condition with 100% net
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Page 227
capacity, but it will provide the vehicle with a net capacity level of at least 70%. Gradual reduction
in battery net capacity over time is integral to the nature of the components and does not
represent a defect under the terms of this warranty, as long as the reduction in net capacity is not
in excess of 30%. The warranty on the high-voltage battery does not apply if a defect has been
caused by the battery not being used, handled or maintained as described in the owner’s manual.
Power electronics, which consists of the DC-to-DC converter and pulse inverter
Electric motor
High voltage air conditioning
High-voltage heating
Charger for high-voltage battery
Charging socket for high-voltage battery
Orange high-voltage cables and connectors
WHERE TO GO FOR WARRANTY SERVICE
High voltage components can only be serviced by a certified Volkswagen High Voltage
Specialist. For a Volkswagen High Voltage dealer near you, please contact Customer Care at 1
(800) 822-8987. In the event of an emergency relating to the High Voltage System on your
Volkswagen model, please take the vehicle to the closest Volkswagen dealer and arrangements
will be made for diagnosis and repair.
This limited warranty will be honored by any authorized Volkswagen dealer in the United States,
including its territories.
If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States,
including its territories, this limited warranty will not apply. Defects in material or workmanship will be
corrected under the terms of the warranty for new Volkswagen vehicles in effect in that country (except
Canada).
WARRANTY REPAIRS WHILE TRAVELING IN CANADA
High voltage components can only be serviced by a certified Volkswagen High Voltage
Specialist. For a Volkswagen High Voltage dealer near you, please contact Customer Care at 1
(800) 822-8987. In the event of an emergency relating to the High Voltage System on your
Volkswagen model, please take the vehicle to the closest Volkswagen dealer and arrangements
will be made for diagnosis and repair.
Warranty repairs while traveling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States High-Voltage System Limited Warranty,
Canadian dealers can submit a warranty claim. Proof of United States residence is required. If the
Canadian dealer cannot submit your warranty claim, you may be asked to pay for the repair. On your
return to the United States, please present the invoice to your United States Volkswagen dealer, who
will submit a claim on your behalf and obtain reimbursement for you.
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WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company" car, on the
date such vehicle is first placed in service.
The High-Voltage System Limited Warranty is automatically transferred without cost if the ownership
of the vehicle changes within the warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this limited warranty are made free of charge. An authorized Volkswagen dealer will
repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
6.4.2
WHAT IS NOT COVERED
MAINTENANCE SERVICES
This limited warranty does not cover the cost of parts and labor involved in any scheduled
maintenance service. Scheduled maintenance services are described in the maintenance section of
this booklet.
This limited warranty does not cover the replacement of filters, lubricants, fluids, or air conditioner
refrigerant charge, unless their replacement is a necessary part of warranty service on a covered
component.
DAMAGE OR MALFUNCTIONS DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT, VANDALISM, OR FIRE
This limited warranty does not cover:
Damage or malfunctions caused by improper charging of the High Voltage System; or
Damage or malfunctions caused by improper storage or handling of the high voltage vehicle,
including parking the vehicle for more than 24 hours when the ambient temperature is higher than
118*F (48*C); or
Damage or malfunctions caused by operation of the high voltage vehicle in areas flooded with
water higher than the bottom of the vehicle body; or
Damage, malfunctions, or symptoms resulting from negligent or otherwise improper repair of the
vehicle; installation of any non-Genuine Volkswagen parts that will alter the vehicle performance
specifications from those set by the vehicle manufacturer; modifications to the vehicle (including
but not limited to the engine management system); accessories including but not limited to alarm
systems, remote starters, roof racks or communications equipment; defects or failures resulting
from the use of used parts or new parts not sold or approved by Volkswagen, or the resultant
damage to associated parts or systems; or
Non-Genuine Volkswagen parts (referred to as Aftermarket parts), crash parts repaired due to
damage in a collision (referred to as Remanufactured collision parts), parts obtained from another
used vehicle (referred to as salvage parts), and any resultant damage to associated vehicle parts
or systems caused by the failure of the aforementioned parts; or
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Page 229
Damage, malfunctions, or symptoms resulting from the alteration of the vehicle, in particular (but
not limited to) any major or structural alterations including but not limited to the conversion of the
vehicle to a convertible or the modification of the roof to accommodate a glass roof structure or
other similar structural alterations; or
Damage, malfunctions, or symptoms resulting from modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
Damage, malfunctions, or symptoms resulting from the use of the vehicle in competitive events, or
caused by accident, collision, vandalism, or fire; or
Damage, malfunctions, or symptoms resulting from continued operation of the vehicle after a
warning light, gauge reading, or other warnings indicate a mechanical or operational problem; or
Damage, malfunctions, or symptoms resulting from suspension modifications, including but not
limited to the installation of aftermarket springs, shock absorbers, or lowering kits.
This limited warranty does not cover vehicles severely damaged or declared to be a total loss by an
insurer or vehicles substantially re-assembled from or repaired with parts obtained from another used
vehicle (referred to as salvage parts).
ACCESSORIES, SPARE PARTS, AND MODIFICATION OF YOUR VOLKSWAGEN
A wide variety of non-genuine spare parts and accessories for Volkswagen vehicles are currently
available in the market. You should know that Volkswagen does not warrant these products and is not
responsible for their performance, repair, or replacement, or for any damage they may cause to, or
adverse effect they may have on, your Volkswagen vehicle.
Your Volkswagen vehicle should not be modified with non-genuine Volkswagen products. Modification
with non-genuine Volkswagen products could affect the vehicle's performance, safety, or durability,
and may even violate government regulations. In addition, damage or performance problems resulting
from the modification may not be covered under warranty.
NOISE, VIBRATION, COSMETIC CONDITIONS, AND DETERIORATION
This limited warranty does not cover deterioration resulting from normal wear and tear, and it does not
cover noise, vibration, or cosmetic conditions (unless the noise, vibration, or cosmetic condition was
caused by a defect in manufacturer’s materials or workmanship).
AESTHETICS AND DESIGN
This limited warranty does not cover aesthetic or design elements of the vehicle.
WEAR AND TEAR ITEMS
This limited warranty does not cover the replacement of any High-Voltage System components that
wear as a result of normal use or deterioration.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This limited warranty does not cover damage, malfunctions, or symptoms resulting from the failure to
follow recommended maintenance requirements as set forth in the Volkswagen Owner's Manual and
the maintenance section of this booklet. Your dealer will deny warranty coverage unless you present
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Page 230
to the dealer proof in the form of service or repair orders that all scheduled maintenance was properly
performed with the correct materials in a timely manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This limited warranty does not cover damage, malfunctions, or symptoms resulting from stones,
floodwater, airborne industrial pollutants (e.g., acid rain), bird droppings, windstorms, tree sap, plant
debris, or other similar materials or occurrences.
OTHER EXPENSES
This limited warranty does not cover any incidental or consequential damage, including loss of
value of the vehicle, lost profits or earnings, or out-of-pocket expenses for substitute
transportation or lodging.4
The “Other Terms” presented in the New Vehicle Limited Warranty also apply to this warranty.
4 Some states do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may not apply to you.
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Page 231
LIMITED WARRANTY AGAINST CORROSION PERFORATION
United States – MY17
For coverage of model years prior to MY17, please refer to the applicable Warranty and Maintenance
booklet and see section 1.2.5 Limited Warranty Against Corrosion Perforation and section 3.64
Warranty Repair Acceptance Process in WISE.
6.5.1
WHAT IS COVERED
WARRANTY PERIOD
The coverage under this warranty lasts for 12 years or 120,000 miles, whichever occurs first.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness
for a particular purpose, is limited in duration to the period of this written warranty. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
Neither Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any
other obligation or liability on its behalf.
COVERAGE
This limited warranty covers any repair or replacement of body sheet metal panels that have been
perforated by rust from the inside out.
WHERE TO GO FOR WARRANTY SERVICE
This limited warranty will be honored by any authorized Volkswagen dealer in the United States,
including its territories.
If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States,
including its territories, this limited warranty will not apply. Defects in material or workmanship will be
corrected under the terms of the warranty for new Volkswagen vehicles in effect in that country (except
Canada).
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States Limited Warranty Against Corrosion Perforation,
Canadian dealers can submit a warranty claim. Proof of United States residence is required. If the
Canadian dealer cannot submit your warranty claim, you may be asked to pay for the repair. On your
return to the United States, please present the invoice to your United States Volkswagen dealer, who
will submit a claim on your behalf and obtain reimbursement for you.
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Page 232
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company" car, on the
date such vehicle is first placed in service.
This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the
ownership of the vehicle changes within the warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this warranty are made free of charge. An authorized Volkswagen dealer will repair the
defective part or replace it with a new or remanufactured genuine Volkswagen part.
Your Volkswagen model is corrosion-protected at the factory. You do not need to purchase
rustproofing when you buy your Volkswagen model in order to keep this warranty in effect.
6.5.2
WHAT IS NOT COVERED
SURFACE CORROSION WITHOUT PERFORATION
Repairs are covered under this limited warranty only if there is rust-through condition in the body sheet
metal not caused by outside influences.
PERFORATION OF SHEET METAL DUE TO ACCIDENT, LACK OF CARE, OR FAILURE TO REPAIR OR
MODIFICATIONS TO THE PAINT/PAINTED SURFACE
This warranty does not cover corrosion perforation resulting from the failure to promptly and properly
repair paint damage, damaged undercoating, or surface corrosion.
It does not cover damage due to failure to wash or otherwise regularly care for the vehicle as
described in the Volkswagen Owner's Manual.
This warranty does not cover corrosion perforation resulting from unrepaired collision damage or
improper collision repair.
SPECIAL EXCLUSION FOR ANY ALUMINUM PORTIONS THAT MAY BE PART OF YOUR VOLKSWAGEN VEHICLE
This limited warranty does not cover corrosion perforation due to failure to perform body repairs in
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