NHTSA ID Number: 10128378
Manufacturer Communication Number: VW
WPP 06 2016
TSB/Document Date: 2018-02-05
Summary
This document identifies the warranty policies applicable for dealers.
Damage, malfunctions, or symptoms resulting from modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
Damage, malfunctions, or symptoms resulting from the use of the vehicle in competitive events, or
caused by accident, collision, vandalism, or fire; or
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Damage, malfunctions, or symptoms resulting from continued operation of the vehicle after a
warning light, gauge reading, or other warnings indicate a mechanical or operational problem; or
Damage, malfunctions, or symptoms resulting from suspension modifications, including but not
limited to the installation of aftermarket springs, shock absorbers, or lowering kits.
This limited warranty does not cover vehicles severely damaged or declared to be a total loss by an
insurer or vehicles substantially reassembled from or repaired with parts obtained from another used
vehicle (referred to as salvage parts).
ACCESSORIES, SPARE PARTS, AND MODIFICATION OF YOUR VOLKSWAGEN
A wide variety of non-genuine spare parts and accessories for Volkswagen vehicles are currently
available in the market. You should know that Volkswagen does not warrant these products and is not
responsible for their performance, repair, or replacement, or for any damage they may cause to, or
adverse effect they may have on, your Volkswagen vehicle.
Your Volkswagen vehicle should not be modified with non-genuine Volkswagen products. Modification with non-genuine Volkswagen products could affect the vehicle's performance, safety, or
durability, and may even violate government regulations. In addition, damage or performance
problems resulting from the modification may not be covered under warranty.
NOISE, VIBRATION, COSMETIC CONDITIONS, AND DETERIORATION
This limited warranty does not cover deterioration resulting from normal wear and tear, and it does not
cover noise, vibration, or cosmetic conditions (unless the noise, vibration, or cosmetic condition was
caused by a defect in manufacturer’s materials or workmanship).
AESTHETICS AND DESIGN
This limited warranty does not cover aesthetic or design elements of the vehicle.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This limited warranty does not cover damage, malfunctions, or symptoms resulting from the failure to
follow recommended maintenance and use requirements as set forth in the Volkswagen Owner's
Manual and the maintenance section of this booklet.
Your dealer will deny warranty coverage unless you present to the dealer proof in the form of Service
or Repair Orders that all scheduled maintenance was properly performed with the correct materials in
a timely manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This limited warranty does not cover damage, malfunctions, or symptoms resulting from stones,
floodwater, airborne industrial pollutants (e.g., acid rain), bird droppings, windstorms, tree sap, plant
debris, or other similar materials or occurrences.
GLASS
This limited warranty does not cover glass breakage unless due to a defect in manufacturer's material
or workmanship.
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Page 217
ODOMETER TAMPERING
These limited warranties do not cover repairs on a Volkswagen on which the odometer has been
altered or on which the actual mileage cannot readily be determined.
If the speedometer unit is replaced, a "Speedometer Replacement Record" must be filled out by an
authorized Volkswagen dealer.
OTHER EXPENSES
This limited warranty does not cover any incidental or consequential damage, including loss of
value of the vehicle, lost profits or earnings, and out-of-pocket expenses for substitute
transportation or lodging.1
This limited warranty gives you specific legal rights and you may also have other rights, which vary
from state to state.
OTHER TERMS
This New Vehicle Limited Warranty is issued by Volkswagen Group of America, Inc. This limited
warranty does not apply to Volkswagen vehicles or parts and accessories not imported or distributed
by Volkswagen.
This New Vehicle Limited Warranty, the Limited Warranty Against Corrosion Perforation, the
Powertrain Limited Warranty, the Hybrid System Limited Warranty, and the Emissions
Warranties are the only express warranties made in connection with the sale of this
Volkswagen model. Any implied warranty, including any warranty of merchantability or
warranty of fitness for a particular purpose, is limited in duration to the stated period of these
written warranties.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.
Volkswagen reserves the right to make improvements or change the design of any Volkswagen model
at anytime with no obligation to make similar changes on vehicles previously sold.
Neither Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any
other obligation or liability on its behalf.
1 Some states do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may not apply to you.
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6.2
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Page 218
POWERTRAIN LIMITED WARRANTY
United States – MY17
For coverage of model years prior to MY17, please refer to the Warranty and Maintenance booklet for
each model year and to section 1.2.2 Powertrain Limited Warranty.
6.2.1
WHAT IS COVERED
WARRANTY PERIOD
All Models Except Touareg:
The coverage under this warranty lasts for 5 years or 60,000 miles, whichever occurs first, from the
date the vehicle was first placed in service.
Touareg:
The coverage under this warranty lasts for 10 years or 100,000 miles, whichever occurs first, from the
date the vehicle was first placed in service.
This limited warranty does not apply to vehicles used for commercial purposes including but
not limited to taxi, courier or delivery service, or limousine.
If a commercial vehicle is sold to a subsequent owner, this warranty still does not apply.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness
for a particular purpose, is limited in duration to the period of this written warranty. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
COVERAGE
The Powertrain Limited Warranty covers any repair to correct a defect in manufacturer's material or
workmanship for the following Volkswagen parts and components:
Engine
−
Cylinder block and all internal parts, cylinder head and all internal parts, valve train, spur
belt, flywheel, oil pump, water pump, manifolds, all related seals and gaskets.
Transmission
− Case and all internal parts, torque converter, all related seals and gaskets.
Drivetrain
− Differential and all internal parts, drive shafts and constant velocity (CV) joints.
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WHERE TO GO FOR WARRANTY SERVICE
This limited warranty will be honored by any authorized Volkswagen dealer in the United States,
including its territories.
If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States,
including its territories, this limited warranty will not apply. Defects in material or workmanship will be
corrected under the terms of the limited warranty for new Volkswagen vehicles in effect in that country
(except Canada).
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States Powertrain Limited Warranty, Canadian dealers
can submit a warranty claim. Proof of United States residence is required. If the Canadian dealer
cannot submit your claim, you may be asked to pay for the repair. On your return to the United States,
please present the invoice to your United States Volkswagen dealer, who will submit a claim on your
behalf and obtain reimbursement for you.
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company car", on the
date such vehicle is first placed in service.
The Powertrain Limited Warranty is automatically transferred without cost if the ownership of the
vehicle changes within the Warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this limited warranty are made free of charge. Your authorized Volkswagen dealer will
repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
6.2.2
WHAT IS NOT COVERED
MAINTENANCE SERVICES
This limited warranty does not cover the cost of parts and labor involved in any scheduled
maintenance service. Scheduled maintenance services are described in the maintenance section of
this booklet.
This limited warranty does not cover the replacement of filters, oil, lubricants or fluids unless their
replacement is a necessary part of warranty service on a covered component.
DAMAGE OR MALFUNCTION DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT, VANDALISM OR FIRE
This warranty does not cover:
Damage, malfunctions, or symptoms resulting from negligent or otherwise improper repair of the
vehicle; installation of any non-Genuine Volkswagen parts that will alter the vehicle performance
specifications from those set by the vehicle manufacturer; modifications to the vehicle (including
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but not limited to the engine management system); accessories including but not limited to alarm
systems, remote starters, roof racks or communications equipment; defects or failures resulting
from the use of used parts or new parts not sold or approved by Volkswagen, or the resultant
damage to associated parts or systems; or
Non-Genuine Volkswagen parts (referred to as Aftermarket parts), crash parts repaired due to
damage in a collision (referred to as Remanufactured collision parts), parts obtained from another
used vehicle (referred to as salvage parts), and any resultant damage to associated vehicle parts
or systems caused by the failure of the aforementioned parts; or
Damage, malfunctions, or symptoms resulting from the alteration of the vehicle, in particular (but
not limited to) any major or structural alterations including but not limited to the conversion of the
vehicle to a convertible or the modification of the roof to accommodate a glass roof structure or
other similar structural alterations; or
Damage, malfunctions, or symptoms resulting from the use of contaminated or improper fuel, or
from misfueling, whether intentional or unintentional misfueling; or
Damage, malfunctions, or symptoms resulting from modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
Damage, malfunctions, or symptoms resulting from the use of the vehicle in competitive events, or
caused by accident, collision, vandalism, or fire; or
Damage, malfunctions, or symptoms resulting from continued operation of the vehicle after a
warning light, gauge reading, or other warnings indicate a mechanical or operational problem; or
Damage, malfunctions, or symptoms resulting from suspension modifications, including but not
limited to the installation of aftermarket springs, shock absorbers, or lowering kits.
This limited warranty does not cover vehicles severely damaged or declared to be a total loss by an
insurer or vehicles substantially reassembled from or repaired with parts obtained from another used
vehicle (referred to as salvage parts).
ACCESSORIES, SPARE PARTS, AND MODIFICATION OF YOUR VOLKSWAGEN
A wide variety of non-genuine spare parts and accessories for Volkswagen vehicles are currently
available in the market. You should know that Volkswagen does not warrant these products and is not
responsible for their performance, repair, or replacement, or for any damage they may cause to, or
adverse effect they may have on, your Volkswagen vehicle.
Your Volkswagen vehicle should not be modified with non-genuine Volkswagen products. Modification with non-genuine Volkswagen products could affect the vehicle's performance, safety, or
durability, and may even violate government regulations. In addition, damage or performance
problems resulting from the modification may not be covered under warranty.
NOISE, VIBRATION, COSMETIC CONDITIONS, AND DETERIORATION
This limited warranty does not cover deterioration resulting from normal wear and tear, and it does not
cover noise, vibration, or cosmetic conditions (unless the noise, vibration, or cosmetic condition was
caused by a defect in manufacturer’s materials or workmanship).
AESTHETICS AND DESIGN
This limited warranty does not cover aesthetic or design elements of the vehicle.
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WEAR AND TEAR ITEMS
This limited warranty does not cover the replacement of any powertrain components that wear as a
result of normal use or deterioration.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This limited warranty does not cover damage, malfunctions, or symptoms resulting from the failure to
follow recommended maintenance requirements as set forth in the Volkswagen Owner's Manual and
the maintenance section of this booklet. Your dealer will deny warranty coverage unless you present
to the dealer proof in the form of service or repair orders that all scheduled maintenance was properly
performed with the correct materials in a timely manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This limited warranty does not cover damage, malfunctions, or symptoms resulting from stones,
floodwater, airborne industrial pollutants (e.g., acid rain), bird droppings, windstorms, tree sap, plant
debris, or other similar materials or occurrences.
OTHER EXPENSES
This limited warranty does not cover any incidental or consequential damage, including loss of
value of the vehicle, lost profits or earnings, or out-of-pocket expenses for substitute
transportation or lodging.2
The "Other Terms" presented in The New Vehicle Limited Warranty also apply to this warranty.
2 Some states do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may not apply to you.
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6.3
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Page 222
HYBRID SYSTEM LIMITED WARRANTY
United States – MY16
For coverage of model years prior to MY16, please refer to the Warranty and Maintenance booklet for
each model year and to section 1.2.3 Hybrid System Limited Warranty.
6.3.1
WHAT IS COVERED
WARRANTY PERIOD
The coverage under this warranty lasts for 8 years or 100,000 miles, whichever occurs first, from the
vehicle's original in-service date. The vehicle's original in-service date is defined as the date the
vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first
placed in service as a "demonstrator" or "company" car, on the date such vehicle was first placed in
service.
This limited warranty does not apply to vehicles used for commercial purposes including but
not limited to taxi, courier or delivery service, or limousine.
If a commercial vehicle is sold to a subsequent owner, this warranty still does not apply.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness
for a particular purpose, is limited in duration to the period of this written warranty. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
COVERAGE
The Hybrid System Limited Warranty covers any repair to correct a defect in manufacturer's material
or workmanship for the following Volkswagen parts and components:
High-Voltage Battery (including Protective Box)
Battery Energy Control Module
Battery Cooling System (including battery fans, housing, and air induction vents)
Hybrid Electric Motor
Hybrid Electric Motor Clutch
Hybrid Electric Motor Clutch Actuator
Power Electronics (inverter and converter)
High-Voltage Cables (including connection boxes, safety plugs, and pilot line cable system)
Electronic Control Module (ECM)
Electric A/C Compressor (Touareg Hybrid only)
Power Steering System (including Pump and Control Module)
Electric Transmission Oil Pump (including Control Module)
WHERE TO GO FOR WARRANTY SERVICE
This warranty will be honored by any authorized Volkswagen dealer in the United States, including its
territories.
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Hybrid components can only be serviced by a certified Volkswagen Hybrid Specialist. For a
Volkswagen Hybrid dealer near you, please contact Customer Care at 800-822-8987. In the
event of an emergency relating to the Hybrid System on your Volkswagen model, please
take the vehicle to the closest Volkswagen dealer and arrangements will be made for
diagnosis and repair.
If your Volkswagen is brought to an authorized Volkswagen dealer outside the United States, including
its territories, this limited warranty will not apply. Defects in material or workmanship will be corrected
under the terms of the limited warranty for new Volkswagen vehicles in effect in that country (except
Canada).
WARRANTY REPAIRS WHILE TRAVELING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
Hybrid components can only be serviced by a certified Volkswagen Hybrid Specialist. For a
Volkswagen Hybrid dealer near you, please contact Customer Care at 800-822-8987. In the event of
an emergency relating to the Hybrid System on your Volkswagen model, please take the vehicle to the
closest Volkswagen dealer and arrangements will be made for diagnosis and repair.
If your Volkswagen is within the United States Hybrid System Limited Warranty, Canadian dealers can
submit a warranty claim. Proof of United States residence is required. If the Canadian dealer cannot
submit your claim, you may be asked to pay for the repair. On your return to the United States, please
present the invoice to your United States Volkswagen dealer, who will submit a claim on your behalf
and obtain reimbursement for you.
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company car", on the
date such vehicle is first placed in service.
The Hybrid System Limited Warranty is automatically transferred without cost if the ownership of the
vehicle changes within the Warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this limited warranty are made free of charge. Your authorized Volkswagen dealer will
repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
6.3.2
WHAT IS NOT COVERED
MAINTENANCE SERVICES
This warranty does not cover the cost of parts and labor involved in any scheduled maintenance
service. Scheduled maintenance services are described in the maintenance section of this booklet.
This warranty does not cover the replacement of filters, oil, lubricants or fluids unless their
replacement is a necessary part of warranty service on a covered component.
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