NHTSA ID Number: 10128378
Manufacturer Communication Number: VW
WPP 06 2016
TSB/Document Date: 2018-02-05
Summary
This document identifies the warranty policies applicable for dealers.
Prior to the sale of any vehicle with a WorldAuto Certified Pre-Owned Vehicle Limited Warranty, it
must be certified.
The vehicle must receive the technical and safety inspection as outlined in the Inspection and
Condition Report provided by VWoA. A Vehicle Inspection and Condition Report supported by a
signed repair order must be completed and maintained at the dealership. Only vehicles inspected
and repaired (as necessary) by a qualified Volkswagen technician are eligible for coverage by the
WorldAuto Certified Pre-Owned Vehicle Limited Warranty. When the technician signs the
Inspection and Condition Report, the dealership takes responsibility that the technician is qualified
to make the necessary and required repairs.
Volkswagen of America, Inc.
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WorldAuto CPO Limited Warranty Administration | Inspection & Certification
Page 208
In order to qualify for this program, the vehicle must be upgraded to a first class saleable condition
at the Dealer's expense. Any deficiencies on covered items must be replaced/repaired using
Genuine Volkswagen Replacement Parts and minimum requirement tools and equipment. This
upgrade is the financial responsibility of the selling dealer. Existing warranties such as the New
Vehicle Limited Warranty and Powertrain Limited Warranty are not to be used to upgrade vehicles
to a saleable condition. If a vehicle has remaining New Vehicle Limited Warranty, factory defects
noted during the WorldAuto CPO inspection can be corrected. A Service Manager's/Service
Director’s signature is required on the repair order that addresses these warranty repairs.
Scheduled maintenance service, recommended by the manufacturer, must be performed at dealer
expense.
All open recall campaigns must be completed.
Volkswagen will make the determination if the vehicle is eligible and certifiable. Do not retail a vehicle
until the certification request is in an "Approved – Sale Pending" status.
If a vehicle is retailed prior to certification being granted, the WorldAuto Pre-Owned Warranty
Department reserves the right to deny the warranty. A $100 administrative fee, as described in
5.5 Administrative Fee for Non-Standard Parameters of the WorldAuto CPO Program will be
charged to dealers for each occurrence where a non-standard parameter of the CPO program
applies.
A WorldAuto Certified Pre-Owned vehicle must be retailed within 180 days of certification. Mileage on
the vehicle at the retail sale date must not be greater than 1,000 miles of the certification mileage.
Vehicles that are bought pre-qualified at auction carry a 180 day/1,000 mile certification. When a
certification lapses, the dealer may certify the car again, provided it meets the vehicle eligibility
guidelines.
5.2.1
WORLDAUTO CERTIFIED PRE-OWNED VEHICLE CERTIFICATION REQUEST
Certification for eligible vehicles must be applied for online through the Vehicle Certification
Administration System (VCAS). The certification request must be made the same day the Vehicle
Inspection and Condition Report is completed (these two steps are simultaneous). If a vehicle is sold
prior to an "Approved – Sale Pending" status, the dealer may be held financially responsible for all
warranty expenses that occur after the used sale date.
For instructions on how to request WorldAuto CPO certification using the VCAS system, please refer
to the VCAS User Manual and the VCAS Quick Reference Guide.
Volkswagen of America, Inc.
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WorldAuto Certified Pre-Owned Limited Warranty Administration | Warranty Initiation
5.2.2
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Page 209
DENIAL OF CERTIFICATION REQUEST/CANCELLATION
Vehicle certification will be denied online for any of the following reasons:
Insufficient training or experience of the technician that signed the Inspection and Condition
Report
Incomplete or open campaign(s)
Vehicle repair history requires further investigation
Vehicle does not meet eligibility requirements (e.g. model year or mileage)
The certification on a vehicle can only be canceled if the vehicle is wholesaled. In this situation, it is
the dealer's responsibility to cancel the certification request through VCAS. The WorldAuto Certified
Pre-Owned Vehicle Limited Warranty cannot be canceled on a vehicle after retail sale.
5.3
WARRANTY INITIATION
The WorldAuto Certified Pre-Owned Vehicle Limited Warranty activation is a two-step process.
First, a certification request must be filed in the VCAS system as notification that an inspection
has been performed as required. The certification request must reach the "Approved – Sale
Pending" status before the car is sold.
Secondly, the WorldAuto Certified Pre-Owned sale must then be properly entered on OMDWeb.
When the sales team reports the WorldAuto Certified Pre-Owned sale in OMDWeb, the VCAS
system will automatically activate the WorldAuto Certified Pre-Owned warranty through the
certification request that is in an "Approved – Sale Pending" status. You are not debited for
certification requests that time-out due to the car not being sold in a 180 day period from filing the
certification request.
The Bill of Sale must be filled out and signed by the customer and the salesperson. The Bill of Sale
must state, "Sold as a Certified Pre-Owned". A copy must be given to the customer and another copy
must be placed in the deal jacket.
If you wish to confirm the initiation of warranty, check the VIN on ElsaPro within 48 hours.
WORLDAUTO CERTIFIED PRE-OWNED WARRANTY CLAIM TYPE AND COVERED SERVICE NUMBERS
The warranty claim type for the WorldAuto Certified Pre-Owned program is always G10. For a listing
of service numbers covered by the WorldAuto Certified Pre-Owned Warranty, refer to WISE under
Resource Center > CPO Service Numbers. Please check ElsaPro to confirm WorldAuto CPO
coverage.
Volkswagen of America, Inc. reserves the right to audit all G10 claims with regard to the original
certification documents.
For all questions concerning the claim processing/certification and warranty coverage, please contact
Volkswagen Warranty at 1-866-306-8447.
Volkswagen of America, Inc.
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WorldAuto Certified Pre-Owned Limited Warranty Administration | CPO Warranty Fees
5.4
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Page 210
CPO WARRANTY FEES
The following fees are debited to the dealer through the certification request at the time of the
WorldAuto Certified Pre-Owned retail sale.
WORLDAUTO CERTIFIED PRE-OWNED WARRANTY FEES*
CLASS, MODEL
EFFECTIVE 01/01/12
A
Golf (except Golf R), Rabbit, New Beetle, New Beetle
Convertible, Beetle, Jetta, SportWagen, GTI
B
Tiguan, Passat, Eos, CC, R32, Golf R, e-Golf, Jetta
Hybrid
C
Touareg, Routan
$470
$520
$770
*reflects current cost for the limited warranty, subject to change
5.5
ADMINISTRATIVE FEE FOR NON-STANDARD PARAMETERS OF THE
WORLDAUTO CPO PROGRAM
Dealers will be charged a $100 administrative fee for each occurrence where a non-standard
parameter of the WorldAuto CPO program applies.
The fee will be charged for all cases when a dealer is unable to report a sale or requires a sale unwind
as follows:
Unable to report sale: If the dealership sells a WorldAuto CPO vehicle and the certification request
is not in an "Approved – Sale Pending" status. To avoid the fee, please ensure that all open
campaigns are completed and that the claims for these campaigns are accepted by the SAGA
system and closed in ElsaPro, before submitting the certification request.
Unable to report sale: If the dealership sells the vehicle without filing a certification request. To
avoid this fee, please ensure that the certification request is in an "Approved – Sale Pending"
status before the vehicle is sold to the customer.
Sale unwind: If the dealership submits the certification request twice and/or reports that sale twice
(note that the WorldAuto CPO certification fee would have been charged twice).
Sale unwind: If the dealership reports the sale that ultimately does not close, thus needing the
sale to be "unwound".
Sale unwind - If the dealership tries to transfer WorldAuto CPO warranty. Processing the warranty
transfer can only be done by corporate; if the dealer attempts this process, it cancels the
WorldAuto CPO coverage on that unit.
Volkswagen of America, Inc.
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WorldAuto CPO Limited Warranty Administration | Customer/Dealer Deductible
5.6
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Page 211
CUSTOMER/DEALER DEDUCTIBLE
WorldAuto CPO warranty repairs for vehicles sold as a WorldAuto CPO vehicle on or after January 1,
2012, will be assessed a $50 deductible payment per customer repair visit. Customers who
purchased CPO vehicles prior to January 1, 2012 are not subject to a deductible for repairs. The
deductible will cover all eligible repairs made during a specific visit to the dealership; in other words,
multiple repairs during a single dealership visit will only be assessed the payment of one $50
deductible for that visit. To verify if repairs for a CPO vehicle will be assessed a deductible, check the
VIN in ElsaPro > Vehicle Data > Enhanced Coverage > Coverage Type. The deductible will not be
visible on the G10 claim in SAGA. The deductible will be automatically charged to the dealer and will
appear as a separate line item in the dealer warranty audit trail (credit note) detail at the time of claim
payment. The dealer is responsible to collect the $50 deductible fee from the WordlAuto CPO
customer. The deductible only applies to the WorldAuto CPO portion of the warranty for vehicles sold
on or after January 1, 2012. The deductible does not apply to the remainder, if any, of the original
factory limited warranty.
5.7
WARRANTY TRANSFER
In the event of a private sale of a vehicle, the remainder of the WorldAuto Certified Pre-Owned Limited
Warranty may be transferred to the subsequent owner at no charge. The new owner is responsible for
initiating the transfer. The transfer is activated by submitting a letter containing the new owner's name,
address, phone number, the name of the previous owner (seller), and the complete VIN of the vehicle,
to Volkswagen of America, Inc.
Send to:
Volkswagen of America, Inc.
Attn: WorldAuto Certified Pre-Owned Warranty Department
Mail Code 2E01
3800 Hamlin Road
Auburn Hills, MI 48326
The WorldAuto Certified Pre-Owned Limited Warranty is transferable only for private party sales of
a vehicle from one owner to another owner. The transfer of the WorldAuto CPO Limited Warranty
is only eligible from owner to owner not from dealer to owner. Vehicles traded in or sold through
non-VW dealerships are also not eligible for WorldAuto CPO warranty transfer.
5.8
DEALER CONFIRMATION OF COVERAGE
Utilize ElsaPro to determine whether or not an owner has the WorldAuto Certified Pre-Owned Limited
Warranty and to verify if repairs for a CPO vehicle will be assessed a deductible. Check the VIN in
ElsaPro > Vehicle Data > Enhanced Coverage > Coverage Type.
Volkswagen of America, Inc.
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Page 212
While ElsaPro provides the most accurate WorldAuto CPO information, vehicle information is subject
to change. Being that a printout given to a customer can be considered a contract, no ElsaPro screen
shots (prints) should be given to the customer.
5.9
INQUIRIES/LITERATURE
WorldAuto operational materials can be ordered through the Volkswagen Brand Store accessible
through www.vwhub.com.
5.10
DEALER COMPLIANCE WITH FEDERAL TRADE COMMISSION USED
MOTOR VEHICLE RULE
Dealers are required to comply with Federal Trade Commission Used Motor Vehicle Trade Regulation
Rule 16 CFR 455, as well as all other federal and state laws respecting the offering of a used vehicle
limited warranty.
Volkswagen of America, Inc.
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Policies and Procedures Manual | Appendix: Warranty Statements
6
APPENDIX: WARRANTY STATEMENTS
6.1
NEW VEHICLE LIMITED WARRANTY
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Page 213
United States – MY17
For coverage of model years prior to MY17, please refer to the Warranty and Maintenance booklet for
each model year and to sections 1.2.1 New Vehicle Limited Warranty and 1.2.1.1 Wear and Tear
Covered Components - NVLW.
6.1.1
WHAT IS COVERED
WARRANTY PERIOD
The New Vehicle Warranty period is 3 years or 36,000 miles, whichever occurs first.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness
for a particular purpose, is limited in duration to the period of this written warranty. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
COVERAGE
This limited warranty covers any repair to correct a defect in manufacturer's material or workmanship
(i.e., mechanical defects), except wheel alignment*, tire balance*, and the repair or replacement of
tires.
*Exception: Wheel alignment and tire balance will be covered when required to correct a
defect in manufacturer's material or workmanship present at the time of delivery of the vehicle
to the original purchaser or the original lessee; or if the vehicle is first placed in service as a
"demonstrator" or "company car" on the date such vehicle is first placed in service.
The repair or replacement of wear and tear items, which are defined as brake pads/shoes worn below
manufacturer specifications and brake discs/drums worn below manufacturer specifications, replaced
for wear and tear, are covered up to one year or 12,000 miles, whichever occurs first. Wiper blades
replaced for wear and tear are covered up to 6 months or 6,000 miles, whichever occurs first.
MECHANICAL ADJUSTMENTS
Mechanical adjustments not associated with a defect in material and workmanship, are covered for up
to one year or 12,000 miles, whichever occurs first (e.g., headlight adjustment).
WHERE TO GO FOR WARRANTY SERVICE
This limited warranty will be honored by any authorized Volkswagen dealer in the United States,
including its territories.
Volkswagen of America, Inc.
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If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States,
including its territories, this limited warranty will not apply. Defects in manufacturer’s material or
workmanship will be corrected under the terms of the limited warranty for new Volkswagen vehicles in
effect in that country (except Canada).
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States New Vehicle Limited Warranty, Canadian dealers
can submit a claim. Proof of United States residence is required. If the Canadian dealer cannot submit
your claim, you may be asked to pay for the repair. On your return to the United States, please present
the invoice to your United States Volkswagen dealer, who will submit a claim on your behalf and
obtain reimbursement for you.
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company" car, on the
date such vehicle is first placed in service.
This New Vehicle Limited Warranty is automatically transferred without cost if the ownership of the
vehicle changes within the Warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this limited warranty are free of charge. Your authorized Volkswagen dealer will repair
the defective part or replace it with a new or remanufactured genuine Volkswagen part.
EMERGENCY REPAIRS
Emergency repairs performed by a non-Volkswagen service facility will be reimbursed if the repair
work was needed and correctly performed; if it would have been covered by this limited warranty if
presented to an authorized Volkswagen dealer for repair; and, if it was impossible or unreasonable
under the circumstances to tow or drive your Volkswagen model to the nearest authorized Volkswagen
dealer. The maximum reimbursement allowable is an amount equal to the cost if your authorized
Volkswagen dealer had completed the repair(s). Reimbursement will be considered when you submit
the following items to your authorized Volkswagen dealer:
A statement explaining the circumstances that prevented you from getting to an authorized
Volkswagen dealer,
Repair order(s) and
Part(s) removed from your Volkswagen model.
6.1.2
WHAT IS NOT COVERED
TIRES
Tires are not covered by this limited warranty, but are separately warranted by the tire manufacturer.
To assist you in obtaining related Warranty information, a list of tire manufacturers and addresses is
Volkswagen of America, Inc.
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Policies and Procedures Manual | Appendix: Warranty Statements
Page 215
provided at the end of this booklet. Verify with the tire manufacturer what is covered under their
warranty.
MAINTENANCE SERVICES AND MECHANICAL ADJUSTMENTS
This limited warranty does not cover the cost of parts and labor involved in any scheduled
maintenance service. Scheduled maintenance services are described in the maintenance section of
this booklet.
This limited warranty does not cover the replacement of spark plugs, clutch discs, filters, oil, lubricants,
fluids, or air conditioner refrigerant charge, unless their replacement is a necessary part of warranty
service on a covered component.
Mechanical adjustments not associated with a defect in material or workmanship are not covered after
the first year or 12,000 miles, whichever occurs first (e.g., headlight adjustment). This warranty does
not cover wheel alignment* or tire balancing*.
*Exception: Wheel alignment and tire balance will be covered when required to correct a
defect in manufacturer's material or workmanship present at the time of delivery of the vehicle
to the original purchaser or the original lessee; or if the vehicle is first placed in service as a
"demonstrator" or "company car" on the date such vehicle is first placed in service.
DAMAGE OR MALFUNCTIONS DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT, VANDALISM OR FIRE
This warranty does not cover:
Damage, malfunctions, or symptoms resulting from negligent or otherwise improper repair of the
vehicle, installation of any non-Genuine Volkswagen parts that will alter the vehicle performance
specifications from those set by the vehicle manufacturer; modifications to the vehicle (including
but not limited to the engine management system); accessories including but not limited to alarm
systems, remote starters, roof racks or communications equipment; defects or failures resulting
from the use of used parts or new parts not sold or approved by Volkswagen, or the resultant
damage to associated parts or systems; or
Non-Genuine Volkswagen parts (referred to as Aftermarket parts), crash parts repaired due to
damage in a collision (referred to as Remanufactured collision parts), parts obtained from another
used vehicle (referred to as salvage parts), and any resultant damage to associated vehicle parts
or systems caused by the failure of the aforementioned parts; or
Damage, malfunctions, or symptoms resulting from the alteration of the vehicle, in particular (but
not limited to) any major or structural alterations including but not limited to the conversion of the
vehicle to a convertible or the modification of the roof to accommodate a glass roof structure or
other similar structural alterations; or
Damage, malfunctions, or symptoms resulting from the use of contaminated or improper fuel, or
from misfueling, whether intentional or unintentional misfueling; or
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TSB/Document ID: VW WPP 06 2016
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