NHTSA ID Number: 10128378
Manufacturer Communication Number: VW
WPP 06 2016
TSB/Document Date: 2018-02-05
Summary
This document identifies the warranty policies applicable for dealers.
Dealer caused repairs/replacements, 35
Delivery date discrepancies, 39
Demo extension, 191
Diagnosis time, 54
Diagnosis time over 1 hour, 55
Diagnosis to Improve the Customer Experience (DICE), 55
Direct exchange program (audio), 82
Disclosing damaged vehicles, 204
Disclosure, 138, 143, 204
Distributor cap, 96
Document alteration, 47
Document retention, 48
Documentation
Parts requested by the WPRC, 68
Parts warranty claims, 47
Repair order, 43
Scanned, 49
E
Efficiency - technician, 148
Electronic repair order, 47
Emergency repairs, 96
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Page 259
Emissions
California, 28
California emissions warranties 15/150 PZEV/AT-PZEV table, 119
California emissions warranties 7/70 tables, 101
California emissions warranties 8/100 table, 119
Emissions control system defect warranty, 235
Emissions performance warranty, 236
Federal, 26
Federal emissions 8/80 components, 99
Federal emissions warranty statement, 234, 237
ERO, 47
Exported/imported vehicles, 124
Extension warranties – see warranty extensions, 29, 156
F
Filters, 215, 219, 252
Flat rate time, 54
Fluids and lubricants, 38, 50
Fuel
Improper fuel, 37, 247
Fuses, 84, 249, 253
G
General exclusions from coverage, 37
Genuine Volkswagen parts, 35, 138, 238, 246
Glass, 124, 192
Glass breakage excluded from NVLW, 216
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Page 260
H
Headphones, 125
High tension wires, 96
High-Voltage System Limited Warranty, 22
Hybrid
Hybrid System Warranty, 21, 222
I
Imported/exported vehicles, 124
Infotainment
Infotainment Worksheet, 45, 69, 77, 78, 79, 82
In-service date, request for change, 40
Inspection and condition report, 207, 208, 209
L
Labor operation, 42
Definition, 42
Re-evaluation and establishment, 54
Labor rate
For sublet repairs, 63
Reimbursement for warranty repairs, 54, 142
Warranty Labor Reimbursement Rates – Dealer Options, 58
Lemon law, 125
Lifetime Warranty for Volkswagen Replacement Mufflers, Shock Absorbers, Struts, and Strut Inserts,
133, 250
Literature - Missing vehicle literature, 204
Loaner vehicles, 126
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Page 261
M
Maintenance, 127
Battery test and maintenance procedures, 91
Carefree Maintenance, 128
Carefree Maintenance interval oil changes for IL and MN, 130
Improper maintenance, 127
Maintenance of new vehicle stock batteries, 91
Maintenance records, 37, 127
Mediation and arbitration, 95, 132
Mileage, 41
Missing vehicle literature, 204
Misuse, 37, 86, 87, 88, 90, 145, 215, 219, 249, 251, 253
Modification, 37, 49, 90, 125, 155, 249
Mufflers, 132, 250
N
New vehicle storage guidelines, 202
New Vehicle Warranty, 213
New vehicle warranty voucher, 39, 124, 205
O
Odometer, 38, 40, 41, 133, 134, 217
Replacement, 133
Oil sludge, 156
Outside influence, 35
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Page 262
P
Paint, 192
Paint repairs, 134
Parts
Causal part, 41
Damaged parts, 38, 66, 136, 137
Genuine Volkswagen parts, 138, 238, 246
New parts use, 138
Packing parts requested by the WPRC, 69
Parts inspection, 67
Parts material issue, 44
Parts ordering, 139
Parts reimbursement, 50
Parts retention for warranty audits, 67, 97
Parts return, 70, 83
Parts scrapping, 71
Parts shipment, 64
Parts storage, 67
Remanufactured parts use, 138
Repair versus replace, 142
Personnel authorized to code/enter warranty claims, 43
Powertrain warranty, 218
Productivity – repair shop, 141
Proration
Battery proration, 86, 88
Battery proration tables, 86, 87, 89
Punch time, 150
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Page 263
R
Radio
Audio Direct Exchange Program, 82
CD changer claim coding, 94
New radios/CD units when remanufactured units not available, 82
Radio/CD replacement – Non-Direct Exchange Program, 77
Radio/CD/Navigation units parts return guidelines, 83
Reacquired vehicles, 143
Reception date, 41
Refrigerant, 75, 215
Reimbursement of labor, 54, 142
Reimbursement of sublet repairs, 50, 63
Repair date, 41, 42, 143
Repair order documentation, 43
Repair time, 41, 43, 54
Repair versus replace, 142
Repairs completed at or near warranty expiration, 143
Replace-only components, 140
Repurchased vehicles, 143
Request for change of vehicle in-service date, 40
Required documentation with repair order, 45
Required information on repair order, 43
Retail registration, 205
Road test
Diagnosis requiring, 56
Documentation, 45
Labor operations, 144
Roadside Assistance, 145
Rotors, 96
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Page 264
S
Safety belts, 145
Seat covers, 147
Service management approvals, 46
Service Xpress, 146
Shock absorbers, 132, 147
Shop supplies, 38, 50
Speedometer replacement, 133
SRT discrepancies or revision requests, 54
Start of warranty period, 34, 206, 214, 219, 232, 237, 245, 252
Stolen vehicles, 40
Stone chips, 25, 37, 124
Storage damage before delivery to dealer, 203
Storage, access to, and reproduction of dealer records, 48
Struts and strut inserts, 147
Sublet invoices, 45, 46, 63
Sunroof, 147, 192
T
Technician efficiency, 148
Technician Helpline
Contact number requirements, 148, 155
Technician notes, 42, 44, 56, 144
Technician Time Record, 47
Technician time recording, 150
Time Flag, 47
Time limits to file a claim, 42
Time Record – Technician, 47
Time recording – technician, 150
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Page 265
Tires, 15, 38, 153, 214, 252
Towing, 145
Transfer fee, 211, 255
Transmission
Repairs/replacement, 155
Tuning and modifications of the vehicle, 37, 155
U
Unregistered vehicles, 39, 205
Updates, 94
V
Vehicle eligibility for Certified Pre-Owned, 207
Vendor code, 41, 80
Voided warranty, 38, 39, 40
Volkswagen 24-Hour Roadside Assistance, 255
Volkswagen Limited Extension Warranties, 29, 156
Volkswagen Parts and Accessories Limited Warranty, 33, 34, 47, 248
W
Warranty cancellation, 203
Warranty claims, 41
Warranty coverage verification, 39
Warranty extensions, 29, 156
Camshaft, 168
Catalytic Converter, 165
center high-mounted stoplight leds, 163
Driver’s Door Wiring Harness, 184
DSG Transmission, 164
Engine Coolant Temperature (ECT) Sensor, 163
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Engine Exhaust Flap, 175
Front Wheel Bearings, 174
Fuel Injector, 178
Fuel Pressure Sensor, 170
Heater Core, 190
High Pressure Fuel Pump, 186
Injection Pump, 189
Intake Manifold, 180
Intake Manifold Runner Control Motor, 171
Left Cylinder Head, 185
Oil Sludge (Enhanced), 156
PCV Valve, 173
Secondary Air Pressure Sensor, 177
Transmission Valve Body, 167
Turbocharger, 182
Window Regulator Cable, 166
Warranty parts handling, 64
Warranty parts release authorization form, 46
Warranty parts retention, 67
Warranty reinstatement, 40
Warranty Repair Acceptance, 192
Cluch disc, 192
Convertible top, 192
Corrosion, 192
Paint, 192
Window/sunroof glass, 192
Warranty transfer, 39, 255
Warranty voucher, 39, 124, 205
Wear and tear, 16, 34, 42, 213, 221, 249, 253
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Normal wear, 16, 19, 21, 23, 34
Wear specifications, 44
Wheel alignment and balance, 15, 192
Where to go for warranty service, 254
Window/sunroof glass, 192
Wiper blades, 18, 193, 213
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© 2016 Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
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TSB/Document ID: VW WPP 06 2016
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MFR Communication Date: 2016-06-30
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Communication Type: Service Bulletin/Repair Instructions
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