NHTSA ID Number: 10128378
Manufacturer Communication Number: VW
WPP 06 2016
TSB/Document Date: 2018-02-05
Summary
This document identifies the warranty policies applicable for dealers.
accordance with Volkswagen's specified repair procedures, including use of non-aluminum alloy
parts.
It does not cover corrosion perforation resulting from the use of any inferior rustproofing agent or
method.
Your authorized Volkswagen dealership will do its best to match your vehicles original finish, but this
limited warranty does not cover the cost of painting the entire vehicle solely for paint matching.
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ENVIRONMENTAL DAMAGE
This limited warranty does not cover damage, malfunctions, or symptoms resulting from stones,
floodwater, airborne industrial pollutants (e.g., acid rain), bird droppings, windstorms, tree sap, plant
debris, or other similar materials or occurrences.
CORROSION PERFORATION BECAUSE OF FAILURE TO RUSTPROOF WHEN COLLISION DAMAGE IS REPAIRED
Body parts that have been repaired or newly installed after a collision must be treated with a
rustproofing agent that is compatible with Volkswagen's own factory corrosion protection. If you fail to
have your vehicle treated in this way after a collision, Volkswagen will not be responsible for the repair
of any resulting rust-through.
The "Other Terms" presented in the New Vehicle Limited Warranty also apply to this warranty.
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6.6
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Page 234
FEDERAL EMISSIONS WARRANTIES
United States – MY17
For coverage of model years prior to MY17, please refer to the Warranty and Maintenance booklet for
each model year and to section 1.2.6 Federal Emissions Warranty. Emissions warranties are not
applicable for all-electric models.
6.6.1
GENERAL WARRANTY INFORMATION
The Emissions Warranties set out on the following pages are warranties which the manufacturer is
required by law to furnish to you at the time you take delivery of your new vehicle. These coverages
may also be included in the Volkswagen 3 years/36,000 miles New Vehicle Limited Warranty.
The warranties required by Federal laws apply to all new Volkswagen vehicles imported and
distributed by Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc.
("Volkswagen") for sale in the United States, including its territories. The warranties required by the
State of California law apply to all new Volkswagen vehicles imported and distributed by Volkswagen
for sale and registration in the following states:
California
Connecticut
Delaware
Maine
Maryland
New Jersey
New York
Oregon
Rhode Island
Vermont
Washington (state)
Washington, D.C.
Commonwealth of Massachusetts
Commonwealth of Pennsylvania
Therefore, the owner of an above-mentioned vehicle may have warranty rights under both federal and
state mandated emissions warranties.
Please read these warranties carefully. If you have any questions concerning the applicability of each
warranty to your vehicle or want to know whether a particular repair will be performed free of charge
pursuant to these warranties, please write to or telephone:
Volkswagen Group of America, Inc.
Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326
Tel.: 1 (800) 822-8987
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6.6.2
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Page 235
FEDERAL EMISSIONS CONTROL SYSTEM DEFECT WARRANTY
FOR 2 YEARS OR 24,000 MILES
Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. ("Volkswagen"),
the authorized United States importer of Volkswagen vehicles, warrants to the original retail purchaser
or original lessee and any subsequent purchaser or lessee that every model year 2017 Volkswagen
vehicle imported by Volkswagen:
Was designed, built and equipped so as to conform at the time of sale with all applicable
regulations of the United States Environmental Protection Agency (EPA), and
Is free from defects in manufacturer’s material and workmanship which causes the vehicle to fail
to conform with EPA regulations for 2 years after the date of first use or delivery of the vehicle to
the original retail purchaser or original lessee or until the vehicle has been driven 24,000 miles,
whichever occurs first.
A warranted part is any part installed on a motor vehicle or motor vehicle engine by the vehicle or
engine manufacturer, or installed in a warranty repair, which affects any regulated emission from a
motor vehicle or engine which is subject to EPA emission standards. The following parts or systems
listed are intended as an example and not limited to those that, if defective, could cause the vehicle to
fail to conform with EPA regulations:
Evaporative Emission Control System: including fuel tank, filler cap, filler neck and leak detection
pump
Exhaust System: including manifolds, turbochargers, catalytic converters/ particulate filter, and
down pipes
EGR System: including valves, pipes and coolers
Fuel Injection System: including control modules, sensors, switches, valves and fuel pipes
Intake System: including camshaft adjuster units, sensors, manifold, pipes and control valves
Ignition System: including coils and sensors
On-Board Diagnostic (OBD) System: including Malfunction Indicator Lamp (MIL) and Data Link
Connector (DLC)
PCV System: including control valves and pipes
Secondary Air Injection System: including air pump and control valves
Emission-related hoses, gaskets, clamps and other accessories used with the above parts or
systems
The obligation of Volkswagen under this Emissions Control System Defect Warranty is limited,
however, to the following: If within this period a defect in material or workmanship causes the vehicle
to fail to conform with EPA regulations and the vehicle is brought to the workshop of any authorized
Volkswagen dealer in the United States, including its territories, the dealer will make repairs as may be
required by these regulations free of charge.
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Page 236
FOR 8 YEARS OR 80,000 MILES
If the vehicle has been in use for more than 24 months or 24,000 miles, but less than 8 years or
80,000 miles, whichever occurs first, your authorized Volkswagen dealer will repair or replace free of
charge the following major emission control components only:
Catalytic Converter and Particulate Filter
Engine Electronic Control Module (ECM)
Transmission Control Module (TCM)
Selective Catalytic Reduction (AdBlue®) Control Module
On-Board Diagnostic Device (OBD)
Additionally for Hybrid and plug-in Hybrid vehicles:
HVAC Control Module (without TME – HV Battery Thermo-Management Electronic)
HV Battery TME Control Module
Power Electronics Module (for Electric Drive)
HV Battery Regulation Control Module
HV Battery Charging Control Module
ESC Control Module (Electronic Stability Control)
Electro Mechanical Brake Servo (Brake Booster)
6.6.3
FEDERAL EMISSIONS PERFORMANCE WARRANTY
FOR 2 YEARS OR 24,000 MILES AND 8 YEARS OR 80,000 MILES
Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. ("Volkswagen")
warrants to the original retail purchaser or original lessee of a model year 2017 Volkswagen vehicle
and any subsequent purchaser or lessee of the vehicle that if the following conditions are met, any
authorized Volkswagen dealer in the United States, including its territories, will remedy any
nonconformity, as determined below, free of charge, under the following conditions:
The vehicle fails to conform at any time during 24 months or 24,000 miles, whichever occurs first,
to applicable emission inspection standards as determined by an EPA-approved State Inspection
and Maintenance (I/M) test or inspection, or
If the vehicle has been in use for more than 24 months or 24,000 miles, but less than 8 years or
80,000 miles, whichever occurs first, and the vehicle fails an I/M test or inspection resulting from a
malfunction of a component listed in the Federal Emissions Control System Defect Warranty as
covered for 8 years or 80,000 miles, whichever occurs first, and
The failure of the I/M test or inspection requires the vehicle owner to bear any penalty or other
sanction, including the denial of the right to use the vehicle under local, state or federal law, and
The vehicle has been maintained and operated in accordance with Volkswagen's instructions for
proper maintenance and use.
PERFORMANCE WARRANTY CLAIM APPROVAL
You may raise a claim under this warranty immediately after your vehicle has failed an I/M test or
inspection if, as a result of that failure, you are required by law to repair the vehicle to avoid imposition
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Page 237
of a penalty or cancellation of your right to use the vehicle. You need not actually suffer the loss or
lose the right to use your vehicle or pay for the repair before presenting your claim.
Claims may be presented only by bringing your vehicle to any authorized Volkswagen dealer in the
United States, including its territories. The dealer will honor or deny your claim within a reasonable
time, not to exceed thirty (30) days, from the time at which your vehicle is presented for repair or within
any time period specified by local, state or Federal law, whichever is shorter, except when a delay is
caused by events not attributable to Volkswagen or the dealer. If the dealer denies your claim, you will
be notified in writing of the reasons for rejecting the claim. If you do not receive notice of denial of your
claim within the above time period, Volkswagen is required by law to honor the claim.
Under certain circumstances, your claim may be denied because you have failed to comply with
instructions for scheduled maintenance contained in the Maintenance section of this booklet. In
determining whether you have complied with the instructions for scheduled maintenance and proper
use, Volkswagen may require you to furnish proof of compliance only with those maintenance
instructions which Volkswagen has reason to believe were not performed and which could be the
cause of the I/M test or inspection failure.
Volkswagen may deny an emission performance warranty claim on the basis that a replacement part
not certified by the EPA was used in the maintenance or repair of the vehicle if Volkswagen can prove
that the non-certified part is either defective in materials or workmanship, or not equivalent from an
emission standpoint to the original part, and you are not able to offer information that the part is either
not defective or equivalent to the original part with respect to its emission performance.
Volkswagen will not deny a claim relating to:
Warranty work or pre-delivery service performed by an authorized Volkswagen dealer, or
Work performed in an emergency to rectify an unsafe condition attributable to Volkswagen,
provided you have taken steps in a timely manner to put the vehicle back into a conforming
condition, or
The use of an uncertified part or to noncompliance with the instructions for proper maintenance
and use, which is not related to the Inspection and Maintenance test or inspection failure.
ADDITIONAL INFORMATION ABOUT YOUR FEDERAL EMISSIONS WARRANTIES
WARRANTY PERIOD
The warranty period begins on the date the vehicle is delivered to the original retail purchaser or
original lessee or, if the vehicle is first placed in service as a demonstrator or company demonstrator
or company car prior to delivery, on the date it is first placed in service.
PROPER MAINTENANCE AND USE
Instructions for proper maintenance are contained in the maintenance section of this booklet. Time
and mileage intervals, at which maintenance is to be performed, may vary from model to model.
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Volkswagen recommends you keep a record of scheduled maintenance by having your maintenance
booklet validated at the approximate time or mileage intervals by the authorized Volkswagen dealer or
other service facility that performed the maintenance. If you perform the maintenance yourself, keep
all documentation as proof you have performed the maintenance at the approximate time or mileage
intervals recommended, that you have used proper parts, and that you performed the maintenance
properly.
Failure to maintain your vehicle according to the instructions for proper maintenance may cause the
vehicle to exceed applicable emissions standards and could result in denial of warranty coverage.
However, Volkswagen will not deny a warranty claim solely on the basis of your failure to maintain the
vehicle according to the instructions or failure to keep a record of maintenance.
Instructions for proper use of the vehicle are contained in your Volkswagen Owner's Manual.
USE OF GENUINE VOLKSWAGEN PARTS
Volkswagen recommends that Genuine Volkswagen parts be used as replacement parts for the
maintenance, repair or replacement of emission control systems. Use of replacement parts which are
not equivalent to Genuine Volkswagen parts in emission performance and durability may impair the
effectiveness of emission control systems. Although use of parts other than Genuine Volkswagen
parts does not invalidate these warranties, Volkswagen assumes no liability under these warranties for
failure of such parts and damage to other parts caused by such failure.
EPA-CERTIFIED REPLACEMENT PARTS
Maintenance, repair, or replacement of emission control devices and systems may be performed by
any automotive service and repair establishment or qualified individual using Environmental Protection
Agency ("EPA") certified replacement parts.
MAINTENANCE AND REPAIRS PERFORMED BY INDEPENDENT SERVICE SHOPS
Without invalidating these warranties, you may choose to have maintenance, repair or replacement of
emission control components performed by any automotive service establishment or individual
qualified to perform such services. However, the cost of such services is not covered by these
warranties except in emergencies. If the independent service establishment finds a warrantable defect,
you may deliver the vehicle to an authorized Volkswagen dealer and have the defect corrected free of
charge. Volkswagen will not be liable for any expenses, which you have incurred at the
independent service establishment, except for emergency repairs. See "Emergency Repairs" for
further details.
PARTS NOT SCHEDULED FOR INSPECTION OR REPLACEMENTS
Any part, which is not scheduled for inspection or replacement at maintenance intervals specified in
the maintenance section of this booklet, is covered by this warranty for the full warranty period.
SCHEDULED PART INSPECTION OR REPLACEMENT
A part scheduled only for inspection in accordance with Volkswagen's instructions or required
scheduled maintenance is covered for the duration of these warranties.
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Page 239
A part installed in accordance with Volkswagen's instructions or required scheduled maintenance is
warranted until the next scheduled replacement interval or for the duration of these warranties.
DAMAGE TO NON-WARRANTY PARTS
If failure of a warranted part causes damage to a part not covered by warranty, the non-warranted part
will also be replaced free of charge.
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States Federal Emissions Warranty, Canadian dealers
can submit a claim. Proof of United States residence is required. If the Canadian dealer cannot submit
your claim, you may be asked to pay for the repair. On your return to the United States, please present
the invoice to your United States Volkswagen dealer, who will submit a claim on your behalf and
obtain reimbursement for you.
EMERGENCY REPAIRS
Emergency repairs performed by a non-Volkswagen service facility will be reimbursed if the repair
work was needed and correctly performed, and it was impossible or unreasonable under the
circumstances to tow or drive your Volkswagen model to the nearest authorized Volkswagen dealer.
The maximum reimbursement allowable is an amount equal to the cost if your authorized Volkswagen
dealer had completed the repair(s). Reimbursement will be considered when you submit the following
items to your authorized Volkswagen dealer:
A statement explaining the circumstances that prevented you from getting to an authorized
Volkswagen dealer
Paid receipt(s)
Repair order(s), and
Part(s) removed from your Volkswagen model
DAMAGE CAUSED BY TAMPERING, MODIFICATION, USE OF IMPROPER FUEL, ABUSE, NEGLECT AND IMPROPER
MAINTENANCE
These warranties do not cover any damage to the vehicle caused by tampering with emission controls,
removal or modification of emissions-related components, use of fuel containing lead, or fuel not
meeting the specifications set forth in the Owner's Manual, and abuse, neglect or improper
maintenance of the vehicle. Diagnosis and repair of such damage are at the expense of the owner.
IMPLIED WARRANTIES
Any implied warranty, including any warranty of merchantability or warranty of fitness for a
particular purpose, is limited in duration to the stated period of these written warranties.
INCIDENTAL AND CONSEQUENTIAL DAMAGES
These warranties do not cover any incidental or consequential damages, including loss of
resale value, lost profits or earnings, and out-of-pocket expenses for substitute transportation
or lodging.
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Some states do not allow the exclusion or limitation of incidental or consequential damages, so this
limitation or exclusion may not apply to you.
In the event you have not received the services promised in these warranties, please follow the
procedures described in this booklet under the title "Customer CARE". You may obtain further
information regarding the Emissions Performance Warranty or report violation of the terms of the
Emissions Defect or Performance Warranty by contacting:
U.S. Environmental Protection Agency
Office of Transporation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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6.7
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Page 241
CALIFORNIA EMISSIONS WARRANTIES
United States – MY17
For coverage of model years prior to MY17, please refer to the applicable Warranty and Maintenance
booklet and to sections 1.2.7 California Emissions Warranty, 3.23 Emissions Warranties and 3.23.2
California Emissions Warranties Tables. Emissions warranties are not applicable for all-electric
models.
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