NHTSA ID Number: 10060825
Manufacturer Communication Number: TC13-020
TSB/Document Date: 2016-03-31
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
When Smart Stop Technology is engaged , engine output is cut to the idle position, reducing the load on the
brakes. System logic helps ensure Smart Stop does not engage when it is not needed or might be
inconvenient in certain driving conditions.
For example, the system will not activate in 4WD vehicles while driving in the low range. This system also
allows the driver, for instance, to depress the brake pedal in conjunction with the accelerator pedal when
starting on a steep hill. No matter the situation, activation is canceled when the brake pedal is released.
Page 1 of 2
© 2013 Toyota Motor Sales, USA
Q3:
A3:
Wh ich and how many vehicles are covered by this Limited Service Campaign ?
There are approximately 3.0 Million Toyota
vehicles covered by thi s LSC. The entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles. Please refer to the following table for model specific
details.
Phase Model Year
1
2
TBD
Q3a:
A3a:
Corolla
2009-20 10
2009-2010 Corolla Matrix
2008-20 10 Land Cruiser
2008-20 10 Hiahlander
2006-2010
RAV4
2003-2009
4Runner
Tundra
2007-20 10
Late July, 2007 throuqh Late December, 20 10
Early January, 2008 throuah Early December, 2010
Early September, 2007 throuah Earlv Auaust, 20 10
Early March, 2007 throuah Early September, 2010
Late July, 2005 throuqh Early September, 2010
Mid-May, 2002 through Mid-August, 2009
Late October, 2006 throuqh Mid-Auqust, 20 10
Appx.
UIO
843,300
85,200
8,600
277,900
761,000
603,100
477,500
Are there any Lexus or Scion vehicles covered by this Limited Service Campaign?
Yes , please reference the following table for Lexus models covered by this Limited Service
Campaig n.
Phase Model Year
Model
2008 -2010
20 10
LX 570
RX 350
1
Production Date Range
Model
Production Range
Appx.
UIO
Mid-July, 2007 throuqh Early May, 2010
13,800
Early December, 2008 through Early September, 2010 131,800
4:
A4:
How will To ota notif owners about this Limited Service Cam ai n?
Starting in early February 2013, owner notifications were mailed to owners by the court appoi nted
administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota and Lexus
customers informin g them of the settlement. In early March 2013 , notice of the settlement was also run in
select U.S. publications along with banner ads which were posted on the internet.
Q5:
A5:
How Jong will it take to install the Smart Stop Technology software?
Th e software installation will take approximately 45 minutes. However, depending upon the dealer's work
schedule, it may be necessary to make your vehicle available for a longer period of time.
Q6:
A6:
When does this Limited Service Campaign expire?
This LSC will be available for 2 years from the availability of the Smart Stop Technology. Please refer to the
table in A 1 for model specifi c expiration dates. Any authorized Toyota dealer wi ll install the Smart Stop
Technology at no charge to the vehicle owner prior to the model specific expiration date.
Q7:
A7:
What if an owner has additional questions or concerns about the LSC?
Owners with questions or concern s are asked to please contact the Toyota Customer Experience Center at
1-888-270-937 1 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4 :00 pm Pacific
Time.
QB:
A8:
What if an owner has additional questions or concerns about the settlement?
Inquiries regarding the settlement should be directed to the court-appointed administrator, Gilardi &
Company. Customers with questions about the settlement should be directed to the settlement website,
www.ToyotaELSettlement.com, or asked to call 877-283-0507.
Page 2 of 2
© 20 13 Toyota Motor Sales, USA
IMPORTANT UPDATE DECEMBER 11 , 2013
TECHNICAL INSTRUCTIONS
FOR
LIMITED SERVICE CAMPAIGN BST
SMART STOP TECHNOLOGY (ECM) REFLASH
2009-2010 COROLLA
2009-2010 COROLLA MATRIX
2008-2010 LAND CRUISER
2006-2010 RA V4
2008-2010 HIGHLANDER
UPDATED DECEMBER 11, 2013
Update 12/11/2013
- The Tl has been updated to include the calibrations for the second phase of vehicles.
(SECTION II and SECTION V)
I.
OPERATION FLOW CHART
Veri~
Vebii;le Eligit!ili!:t
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
-
No further action required .
Not Covered -
System.
I
Verify the ECM Calibration ID (CID).
I
Current CID
•
Reflash the ECM with the NEW
Override System software and install
an Authorized Modification Label.
I
Campaign completed, return the
vehicle to the customer.
New CID
J
II. IDENTIFICATION OF AFFECTED VEHICLES
2009-2010 Corolla Vehicles
MODEL
WMI
1NX
Corolla
2T1
MY
VOS
BE40E
2009
BU40E
BE4EE
20 10
BU4EE
BE40E
2009
BU40E
START
FINISH
2001001
2001002
2165306
2165312
C001043
C00 1054
2163790
2165305
2342642
2386543
C030479
C191051
MODEL
Corolla
WMI
MY
VOS
BE4EE
2T1 2010
BU4EE
BL40E
2009
BL40E
JTD
BU4EE
2010
BU4EE
START
FINISH
C030504
C185955
9013744
J00011 1
9093922
J054618
C046545
C535879
9095008
J055039
9123428
J088021
2009-2010 Corolla Matrix Vehicles
MODEL
Matrix
WMI
2T1
MY
VOS
GE40E
KE40E
2009
KU40 E
LE40E
START
FINISH
C001023
C001042
C001057
C001017
C005748
C030591
C191049
C011935
MODEL
Matrix
WMI
2T1
MY
VOS
KE4EE
KU4EE
2010
LE4EE
ME4EE
START
FINISH
C030606
C191054
C011822
C005690
C046553
C535870
C0 19001
C006442
2008-2010 Land Cruiser Vehicles
MODEL
Land
Cruiser
WMI
JTM
MY
2008
2009
VOS
START
FINISH
4000109 4002231
HY05J 5000126 5003274
4002232 4002768
MODEL
WMI MY
Land
Crui ser
2009 HY05J 5003275
JTM
4002769
2010 HY7AJ
5004875
VOS
START
FINISH
5004872
4002898
5006774
2
2008-2010 Highlander (Non Hybrid)
MODEL
WMI
MY
VOS
BK3EH
OK3EH
EK3EH
JK3EH
STD 2010 KK3EH
XK3EH
YK3EH
ZA3EH
Highlander
ZK3EH
0541 A
D542A
DS43A
JTE 2008 0544A
E541A
E542A
E543A
START
FINISH
S001052
S001067
S001051
S005002
S003272
S001026
5001030
5001019
5001020
20001 12
20001 13
2000132
2000303
2000106
2000114
2000123
S040990
S040994
S008434
S041004
S023998
5005688
5023997
5007588
5024000
2068464
2068462
2068454
2064340
2109849
2109852
2109853
MODEL
WMI MY
VOS
OA41A
OS41A
OS42A
2009 DS43A
DS44A
ES41A
ES42A
ES43A
Highlander JTE
BK3EH
DK3EH
EK3EH
KK3EH
2010
XK3EH
YK3EH
ZA3EH
ZK3EH
START
FINISH
2000103
20681 19
2068474
2068125
2068477
2109861
2109857
2109855
2149446
2151444
2151449
2094137
2094130
2094134
2008099
2094154
2008472
2094128
2094126
2094127
2094053
2151438
2151439
2151432
2167687
2167689
2156455
2101818
2102773
2106751
2012036
2106759
2006-2010 RAV4
MODEL
RAV4
WMI
2T3
MY
VOS
BF31V
BF32V
BF33V
BF34V
BF35V
BK31V
BK32V
BK33V
BK34V
BK35V
2009
ZF31V
ZF32V
ZF33V
ZF34V
ZF35V
ZK31V
ZK32V
ZK33V
ZK34V
ZK35V
START
FINISH
W001119 W024119
W001207 W024120
W0011 17 W0241 17
W003775 W021681
W001421 W024 11 1
W0011 43 W013774
W0011 42 W013693
W001162 W013773
W001688 W010762
W002139 W013749
W001050 W016880
W001048 W016874
W001049 W016918
W0038 10 W012950
W001625 W016916
W001081 W003645
W001 149 W003642
W001076 W003644
W001670 W002621
W001965 W00363 1
MODEL
RAV4
WMI
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TSB/Document ID: TC13-020
Replacement Service Bulletin Number:
MFR Communication Date: 2013-12-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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