TOYOTA
PRODUCT SUPPORT DIVISION
INTEROFFICE MEMORANDUM
To:

A ll Toyota Reg ion General ManagersNice Presidents

From:

Bob Waltz,
Vice

Subject:

Lim ited Service Campa ign (LSC) CSD
Certain 2001 through 2004 Model Year Sequoia Vehicles
Frame Inspection

Volume: XIX
Number: TC13-023
Date: 08/29/2013
_lLAction
X Retain
Information
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Presidtn=r,~~ Quality and Service Support

In late 2012 - early 2013 Toyota announced a Limited Service Campaign (LSC COD) for certain 2001 -2004
model year Toyota Sequoia vehicles currently registered in specific cold climate areas w ith high road salts
usage (Cold Climate States*). Toyota is now announcing LSC CSD to also support owners of vehicles that are
not registered in Cold Climate States that believe their vehicle has been or will be operated in cold climate
regions where high road salt is frequently used and/or customers with concerns that their vehicle's frame has
more-than-normal corrosion.
Vehicles currently registered in the following states will be covered by this LSC CSD: AK, AL, AR, AZ, CA, CO,
FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY.

Condition
Toyota has received reports that certain 2001 through 2004 model year Sequoia vehicles operated in specific
cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle's frame.
This condition is unrelated to and separate from normal surface rust which is commonly found on metallic
surfaces after some years of usage and/or exposure to the environment.
Limited Service Cam ai n LSC Remed
If a customer believes his/her vehicle has been or will be operated in cold climate regions of the United states
where high road salt is frequently used and/or customers concerned that their vehicle's frame has more-thannormal corrosion, dea lerships are requested to inspect the ve hicles frame for excessive corrosion**. This
inspection will also include a functiona l and visual check of the spare tire carrier to ensure proper operation.
Based upon the results of the inspection dealership are requested to do one or more of the following at no
charge to the vehicle owner:
If the vehicle's frame and spare tire carrier passes Toyota's inspection, no further action is required.
If significant corrosion of the frame is detected based on Toyota's inspection procedure**, then the
vehicle's frame and certain supporting hardware will be replaced at no charge to the owner until July 31,
2014 (repairs must be completed by this date).
If the spare tire carrier does not meet Toyota's inspection criteria**, the spare tire carrier will be replaced at
no charge to the owner until July 31, 2014.

1.

Dealer Letter Mailin Date
The attached Dealer Letter will be sent to all Toyota dealers in early September 2013.

2.

Owner Notification
The owner notification will commence in early September 2013.

*Cold Climate States and the District of Columbia: CT, DE, IL, IN, KY. MA, MD, ME, Ml, MN, NH, NJ, NY, OH, PA, RI, VA. VT, WI & WV
..Please refer to the Technical Instructions for addffional details and inspection criteria.

CSD-R-Page 2

3.

Vehicle Coverage
There are approximately 200,000 Sequoia (certain 2001 - 2004 model year} vehicles covered by LSC
CSD.

4.

Region/District Summary Reports
We have enclosed the following LSC CSD Summary Reports in the Region/Private Distributor (PD}
Service Manager/Customer Service Operations Manager/Director of Service package:
• A District Summary Report that indicates the number of covered vehicles per dealership in each
district for this LSC.

The attached Dealer Notification Letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
Enclosures
cc:

Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
All Field Product Engineers
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