NHTSA ID Number: 10060825
Manufacturer Communication Number: TC13-020
TSB/Document Date: 2016-03-31
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
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MODEL
WMI
MY
V OS
BF31V
BF32V
BF33V
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BF35V
BK31V
BK32V
BK33V
RAV4
JTM
2009
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ZF35V
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ZK34V
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START
FINISH
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LSC BST - D - Page 6
2006-2010 RAV4- Continued . . .
MODEL
WMI
MY
VOS
BF40V
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I
Prior to performing the Smart Stop Technology
Software update please verify coverage by
confirming through TIS. Dealers should perform
the procedu re as outlined in the Technical
Instructions located on TIS .
4. Parts Ordering
This LSC involves an ECM Software Calibration update, no parts are required .
5. Remedy Procedures
Please refer to TIS for Technical Instru ctions. The Technical Instructions contain information on verifying
the vehicle's ECM calibration and , if necessary, updating the calibration software.
Conduct all applicable, non-completed Safety Recall and Servi ce Campaigns on the vehicle during the time
of appointment.
LSC BST - D - Page 7
6. Warranty Reimbursement Procedure
V~rif~ V~hii;I~ Eligi!:li lit~
1. Check the VIN range.
2. Check the T IS Vehicle Inquiry
System.
-
Not Covered-
No further action required.
l
Verify the ECM Calibration ID (CID).
I
Current CID
•
Reflash the ECM with the NEW
Override System software and install
an Authorized Modification Label.
Campaign completed , return the
vehicle to the customer.
New CID
J
LSC
Model
Op. Code
Description
Flat Rate
BST
ALL
ELS BOS
Update ECM Software and Install Update Label
0. 8 hr/vehicle
•
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
7. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota
. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
8. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (3 10) 468-2 170 in Toyota Corporate Communications.
(Please do not provide thi s number to customers. Please provide this contact to only media associates.)
9. Customer Contacts
Customers may contact your dealership with questions regarding the LSC remedy. Please welcome them to
your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371 ).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
APPENDIX
90L PROCEDURE SUMMARY REFERENCE CHART
Wayne Hutchinson I TMS Toyota Customer Services
Product Quality and Service Support, Quality Compliance
December 11 , 2013
Approved By: Bob Waltz
To:
From:
All Toyota Dealers
Product Support Division
Limited Service Campaign BST Phase 2
******URGENT******
On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved. As part of the settlement Toyota will be launching the second phase of a Limited Service
Campaign to install Smart Stop Technology on December 11, 2013 for the following models:
Phase
Model
Year
1
20092010
20092010
20082010
2
20082010
20062010
Model
Appx. Number
of Covered
Vehicles
Corolla
843,300
Corolla
Matrix
Land
Cruiser
85,200
8,600
Highlander
277,900
RAV4
761,000
Production Range
Late July, 2007 through Late
December, 201 O
Early January, 2008 through Early
December, 2010
Early September, 2007 through
Early August, 201 O
Early March, 2007 through Early
September, 201 O
Late July, 2005 through Early
September, 201 O
Software
LSC
Availability Expiration
Date
Date
8/7/2013
8/7/2015
12/11/2013 12/11/2015
2003Mid-May, 2002 through Mid4Runner
603,100
TBD
TBD
2009
AuQust, 2009
Interim
2007Late October, 2006 through Mid81T*
TBD
TBD
Tundra
477,500
2010
AUQUSt, 2010
Please note this LSC will be launched in phases . The launch dates listed above will be updated as the Smart
Stop Technology software becomes available.
• VINs will be loaded on TIS under BST once the software has been released. If the software is not vet available th e V/Ns will be searchable on
TIS and displav as applicable under Interim LSC B 1T.
The following LSC BST documents have been updated and are visible on TIS:
Dealer Letter
FAQ
Technical Instructions
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468~2170 in Toyota Corporate Communications. (Please
do not provide this number to customers. Please provide this contact to only media associates.)
Dealership associates who have any questions are requested to contact their District Service/Parts Manager.
Please review this preliminary notification with your staff to ensure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation .
®TOYOTA
Limited Service Campaign - BST
Multiple Models and Model Years
Smart Stop Technology
Customer Frequently Asked Questions
Published August 1, 2013 (Phase 1)
Updated December 11 , 2013 (Phase 2)
We are providing the following information to keep you informed of the Limited Service Campaign details.
Q1:
A 1:
What is Toyota offering and why?
On July 24, 2013 a settlement of claims for Economic Loss arising from allegations of unintended
acceleration was approved. As part of the settlement, Toyota will initiate a Limited Service Campaign
(LSC) to install Smart Stop Technology on the models listed in the following table. This feature will cut
engine power in case of simultaneous application of both the accelerator and brake pedals at certain speeds
and under certain driving conditions. This LSC will be available for 2 years from the availability of the Smart
Stop Technology for each applicable model. Please refer to the following table for model specific expiration
dates.
Phase
1
2
TBD
2:
A2:
Model Year
Model.
Appx. UIO
2009-2010
2009-2010
2008-2010
2008-2010
2006-2010
2003-2009
2007-2010
Corolla
Corolla Matrix
Land Cruiser
Hiqhlander
RAV4
4Runner
Tundra
843,300
85,200
8,600
277,900
761 ,000
603, 100
477,500
Software
Availability Date
LSC Expiration
Date
08/07/2013
08/07/2015
12/11/201 3
12/11/2015
TBD
TBD
TBD
TBD
How does the Smart Sto Technolo y operate?
Smart Stop Technology cuts engine power in case of simultaneous application of both the accelerator and
brake pedals at certain speeds and in certain driving condition s.
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TSB/Document ID: TC13-020
Replacement Service Bulletin Number:
MFR Communication Date: 2013-12-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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