NHTSA ID Number: 10060825
Manufacturer Communication Number: TC13-020
TSB/Document Date: 2016-03-31
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TOYOTA
PRODUCT SUPPORT DIVISION
INTEROFFICE MEMORANDU M
To:
ral Managers/Vice Presidents
All Toyota Region~en
From:
Bob Waltz,
Vice Presid.fnlP~
Subject:
Volume : XIX
Number: TC13-020
Date: 12/11/2013
_lL Action
_lL Retain
Information
&ft)
ct Quality and Service Support
Limited Service Campaign - BST - Phase 1 & 2 (Interim B1T- Future Phases)
Multiple Models and Model Years
Smart Stop Technology
On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved . As part of the settlement Toyota will be launching the second phase of a Limited Service
Campaign to install Smart Stop Technology on December 11, 2013 for the following models :
Phase
Model
Year
1
20092010
20092010
20082010
2
20082010
20062010
Model
Appx. Number
of Covered
Vehicles
Corolla
843,300
Corolla
Matrix
Land
Cruiser
85,200
8,600
Highlander
277,900
RAV4
761 ,000
Product ion Range
Software
Availability
Date
LSC
Expiration
Date
Late July, 2007 th rough Late
December, 2010
Early January, 2008 through Early
December, 2010
Early September, 2007 through
Ea riv Au oust, 2010
8/7/2013
8/7/2015
Early March , 2007 through Early
September, 2010
Late July, 2005 through Early
September, 2010
12/ 11 /2013
12/11/2015
Mid-May, 2002 through Mid2003TBD
TBD
4Runner
603, 100
August, 2009
2009
2007, Late October, 2006 through MidTundra
477,500
TBD
TBD
August, 2010
2010
Please note this LSC will be launched in phases , the launch dates listed above will be updated as the Smart
Stop Technology software becomes available.
Interim
B1T*
* VINs will be loaded on TIS under BST once the software has been released. If the software is not yet available
the VINs will be searchable on TIS and display as applicable under Interim LSC 81 T.
Background
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model
and model year vehicles. This feature will cut engine power in case of simultaneous application of both the
accelerator and brake pedal at certain speeds and in certain driving conditions.
Refer to Appendix A fo r a summary of models which previously received Smart Stop Technology under Safety
Recall 90L.
Limited Service Cam ai n LSC Remed
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle
owner. This LSC will be available for 2 year s fro m the availabilit y of the Smart Stop Technology, please
refer to the table above for model specific expiration dates.
LSC BST - R - Page 2
1. Phase 2 Dealer Letter Mailing Date
The attached Dealer Letter will be sent to all Toyota dealers on December 11 , 2013.
2. Reference Information fo r Owners
All affected Customers were sent notification of th e settlement terms by the court-appointed admi nistrator,
Gilardi & Company. No direct mai ling from Toyota announcing this LSC will be issued at this time. Updates
on availability of Smart Stop Technology and oth er settl ement details will be posted on the settlement
website, www.ToyotaELSettlement.com . Customers with questions about the settlement should be directed
to th e settl ement website, www.ToyotaELSettlement.com, or asked to call 877-283-0507.
3. Used Vehicles in Dealers hi Inventor In-Stock Vehicles
To ensure custo mer satisfaction, Toyota requests that dealers conduct this LSC remedy on any used
vehicles currently in dealer inventory th at are covered by this LSC prior to customer delivery.
4. Number and Identification of Covered Vehicles
There are approximately 3.0 Million Toyota vehicles covered by this LSC. The entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles.
The attached Deale r Notifi cation Letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
Enclosures
cc:
Reg ion/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Tra ining Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC Ge neral Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service S upport Managers
All Field Product Engineers
M.
J.
R.
G.
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B.
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Bracken
Broughman
Bryan
Burns
Carter
Christoff
Coetzee
Colon
Colvin
Daly
Davidson
Depew
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Fay
Fein
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Fukushima
Groff
Hanson
Hare
Hamp
Heyer
Hicks
Higgins
Hirata
Hirata
C.
E.
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K.
V.
M.
C.
J.
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F.
M.
Hostetter
Huante
Inaba
Ito
Katayama
King
Knight
Lang
Lending
Lentz
Lofaso
Matsuda
Matsuoka
Michels
T.
A.
T.
J.
c.
K.
R.
D.
R.
M.
C.
R.
H.
A.
Minyon
Mito
Morrison
Moses
Neff
Ohara
Perez
Pettitt
Pflughaupt
Reding
Reynolds
Sakai
Siddiqi
Shue
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M.
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A.
B.
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Smith
Stempkowski
Swartz
Templin
Tetherow
Tojo
Turner
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Vaish
Waltz
Warrick
Zellers
TOYOTA
Updated 12/11 /2013- Phase 2 Added
Previous versions of these documents should be discarded.
Toyota Motor Sales, U.S.A., lac.
1900 I South Western Avenue
Torrance. CA 90501
(3 10) 4684000
To:
All Toyota Dealer Principals , Service Managers , and Parts Managers
Subject:
Limited Service Campaign - BST - Phase 1 & 2 (Interim B1T-TBD Phases)
Multiple Models and Model Years
Smart Stop Technology
On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved. As part of the settlement Toyota will be launching the second phase of a Limited Service
Campaign to install Smart Stop Technology on December 11, 2013 for the foll owing models:
Phase
Model
Year
1
20092010
20092010
20082010
2
Interim
B1T*
20082010
20062010
20032009
20072010
Model
Appx. Number
of Covered
Vehicles
Corolla
843 ,300
Corolla
Matrix
Land
Cruiser
85,200
8,600
Highlander
277,900
RAV4
761,000
4Runner
603,100
Tundra
477,500
Production Range
Software
LSC
Availability Expiration
Date
Date
Late July, 2007 through Late
December, 2010
Early January, 2008 through Early
December, 2010
Early September, 2007 through
Early August, 2010
8/7/2013
8/7/2015
Early March, 2007 through Early
September, 2010
Late July, 2005 through Early
September, 2010
12/ 11/2013
1211112015
TBD
TBD
TBD
TBD
Mid-May, 2002 through MidAuqust, 2009
Late October, 2006 through MidAuqust, 2010
Please note this LSC will be launched in phases, the launch dates listed above will be updated as the Smart
Stop Technology software becomes available
*VINs will be loaded on TIS under BST once the software has been released. If the software is not yet available
the VINs will be searchable on TIS and display as applicable under Interim LSC B1T.
Background
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model
and model year vehicles. This feature will cut engine power in case of simultaneous application of both the
accelerator and brake pedal at certain speeds and in certain driving conditions.
Refer to Appendix A for a summary of models which previously received Smart Stop Technology under Safety
Recall 90L.
Limited Service Campaign (LSC) Remedy
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle
owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology, please
refer to the table above for model specific expiration dates.
LSC BST - D - Page 2
1. Reference Information for Owners
All affected Customers were sent notification of the settlement terms by the court-appointed administrator,
Gilardi & Company. No direct mailing from Toyota announcing this LSC will be issued at this time. Updates
on availability of Smart Stop Technology and other settlement details will be posted on the settlement
website, www.ToyotaELSettlement.com . Customers with questions about the settlement should be directed
to the settlement website, www.T oyotaELSettlement.com, or asked to call 877-283-0507.
2.
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct the LSC remedy on any used
vehicles currently in dealer inventory that are covered by thi s LSC prior to customer delivery.
3.
Number and Identification of Covered Vehicles
There are approximately 3.0 Million Toyota vehicles covered by this LSC. Th e entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles. VINs will be loaded on TIS under BST once the
software has been released. If the software is not vet available the VINs will be searchable on TIS and
display as applicable under Interim LSC 81 T.
The following tables describe Phase 1 & 2 vehicles (Phase 2 Highlighted in Red).
MODEL
WMI
Land
Cruiser
JTM
MODEL
WMI
1NX
Corolla
2T1
2008-2010 Land Cruiser Vehicles · Approx. UIO: 8,600
START
FINISH
VOS START FINISH
MODEL WMI MY VOS
2009 HY05J 5003275 5004872
4000109 4002231
2008
Land
JTM
4002769 4002898
HY05J 5000126 5003274
cruiser
2010 HY7AJ
2009
4002232 4002768
5004875 5006774
MY
2009-2010 Corolla Vehicles· Approx. UIO: 843,300
MY
VOS
START FINISH
MODEL WMI MY
VOS
START FINISH
BE40E Z001001 Z163790
BE4EE C030504 C046545
2T1 2010
2009
BU40E Z001002 Z165305
BU4EE C185955 C535879
BL40E 9013744 9095008
BE4EE Z165306 Z342642
2010
2009
BU4EE Z165312 Z386543
Corolla
BL40E J000111 J055039
JTD
BE40E C001043 C030479
BU4EE 9093922 9123428
2009
2010
BU4EE J054618 J088021
BU40E C001054 C191051
2009-2010 Corolla Matrix Vehicles - Approx. UIO: 85,200
MODEL
WMI
Matrix
2T1
MY
VOS
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TSB/Document ID: TC13-020
Replacement Service Bulletin Number:
MFR Communication Date: 2013-12-11
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Communication Type: Service Bulletin/Repair Instructions
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