Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655253
Complaint Date: 2025-04-17
Fail Date: 2025-04-16
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SONIC
Model Year: 2013
Summary
On 7-27-2023 General Motors issued a recall on 2013 models of Sonic, my VIN was not included in this recall. However on 4-16-2025 my sonic was involved in a impact incident in which the air bags should have deployed, and did not. It is my opinion that Chevy, knowing of the issues with the model of car, should have issued a recall for my vehicle as well, but did not. As a result I suffered additional strain and injury during my impact as no airbags deployed.
NHTSA ID Number: 11655254
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: EQB 300 4MATIC
Model Year: 2023
Summary
The contact owns a 2023 Mercedes Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 25V050000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ID Number: 11655255
Complaint Date: 2025-04-17
Fail Date: 2025-03-26
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
My Power Transfer Unit has been defected. This has been an issue for many Jeep Cherokee’s (KL) where they experienced the same issue and were recalled due to the safety concern of sudden parking, transmission locking and vehicle rolling away after parking is engaged. There have been multiple recalls for this trim excluding my vehicle, including, NHTSA Campaign # 23V302000 and 25V011000. Why is my vehicle not under the same recall when my vehicle is experiencing the same issue? My cars transmission does not engage into 4 wheel, rolls in park when my foot is let off the brake pedal and causes sudden parking concern while the vehicle is in motion. This issue needs to be resolved from the manufacturer as my safety is in danger every day I drive my vehicle. Please make the exception to resolve my vehicles issue to allow me to drive safely without the fear of sudden stopping or vehicle roll off.
NHTSA ID Number: 11655256
Complaint Date: 2025-04-17
Fail Date: 2025-03-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2024
Summary
I am submitting this formal complaint to the National Highway Traffic Safety Administration (NHTSA) regarding a premature front CV axle boot failure on a Jeep Wrangler with only 16,000 miles. This failure occurred under normal operating conditions and is indicative of a systemic durability defect that could pose serious long-term safety concerns if left unaddressed. The vehicle was brought to an authorized Jeep dealership in New Jersey after grease was observed leaking from the front axle. Inspection revealed a torn CV axle boot. Importantly, photographic and video documentation confirm the vehicle was never subjected to off-road use, impact, or any owner-induced damage. Despite this, the dealership refused warranty coverage, claiming no cause could be determined—yet arbitrarily attributing it to external influence without any supporting evidence. This type of failure in a critical drivetrain component at such low mileage raises substantial questions regarding material integrity, seal design, and long-term reliability—issues which fall under NHTSA’s authority pursuant to 49 U.S. Code § 30118 – Notification of Defects and Noncompliance and 49 CFR § 573 – Defect and Noncompliance Responsibility and Reports. Additionally, Jeep Wranglers have a well-documented history of drivetrain-related problems, including steering instability, axle vulnerability, and component fatigue—many of which have already resulted in Technical Service Bulletins (TSBs) and consumer complaints to your agency. This suggests an ongoing pattern of premature wear and reliability concerns that may meet the threshold for a safety-related defect investigation. While the failure in this instance did not yet result in an accident or injury, the CV joint and axle boot are vital components of the steering and stability system. A compromised CV joint due to undetected boot failure can lead to sudden loss of control, especially at highway speeds. The failure mode—occurring silently over time—is precisely the
NHTSA ID Number: 11655257
Complaint Date: 2025-04-17
Fail Date: 2023-03-15
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2018
Summary
The contact owns a 2018 Ford F-150. The contact stated while driving 15 MPH out of the driveway, the vehicle failed to shift to first and second gear. There were no warning lights illuminated. The vehicle was taken to the dealer for an oil change and the contact notified the salesperson of the failure and was informed that the issue was normal. The vehicle was then towed to another Ford dealer to be diagnosed, and the contact was informed that 8 out of the 10 clutches were burned, causing the failure of the transmission. On another occasion while driving at an undisclosed speed, the vehicle became stuck on a hill in 7th gear. The contact stated that the failure had become a consistent failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 55,000.
NHTSA ID Number: 11655258
Complaint Date: 2025-04-17
Fail Date: 2025-04-16
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: Q7
Model Year: 2017
Summary
found broken rear shock springs during tire rotation. This is dangerous. Low Quality parts from Audi.
NHTSA ID Number: 11655259
Complaint Date: 2025-04-17
Fail Date: 2025-02-15
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2018
Summary
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer. The dealer was made aware of the failure. The vehicle was taken to the dealer and was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was provided financial assistance towards the cost of the repair. In addition, the contact was informed that the vehicle was above the mileage limitations, and the Extended Warranty coverage could not be applied. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.
NHTSA ID Number: 11655260
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2019
Summary
Forward multi purpose camera failed and cause the rest of the advance driver assist systems to malfunction.
Read More...NHTSA ID Number: 11655261
Complaint Date: 2025-04-17
Fail Date: 2024-12-05
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: PASSAT
Model Year: 2013
Summary
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and an appointment was made; however, when the parts arrived, they were not available and were not going to be available till May. The contact contacted another dealer, Ourisman Volkswagen of Laurel 3371 Laurel Fort Meade Rd Suite B, Laurel, MD 20724, who infomred them they could not order the parts till June. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ID Number: 11655262
Complaint Date: 2025-04-17
Fail Date: 2025-01-06
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2012
Summary
The contact owns a 2012 Ford Edge. The contact stated that while operating the vehicle, the ABS and traction control warning lights remained illuminated. The contact stated that while depressing the brake pedal, the brake pedal extended to the floorboard and the vehicle failed to immediately stop, causing the braking distance to be extended. The vehicle was taken to an independent dealer and was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 230,000.
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Last update on 2025-04-22 / Affiliate links / Images from Amazon Product Advertising API
