Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11766341

Complaint Date: 2026-09-23

Fail Date: 2026-07-23

Manufacturer Name: Mercedes-Benz USA, LLC

Vehicle Make: MERCEDES-BENZ

Vehicle Model: E350

Model Year: 2006


Summary

The contact owns a 2006 Mercedes-Benz E-350. The contact stated that the sensotronic brake control warning was illuminated. The contact researched and found information about warranty coverage for 2006-2010 models with a 25-year warranty. The vehicle was taken to the dealer, who diagnosed that the main battery needed to be replaced but had not provided the repair. The vehicle was also taken to a certified mechanic who diagnosed that the brakes were failing and the computer system needed to be reset; however, the vehicle was not repaired. The contact stated that the belts were replaced. The message remained displayed. The failure mileage was 152,786.

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NHTSA ID Number: 11766340

Complaint Date: 2026-09-23

Fail Date: 2026-07-18

Manufacturer Name: Nissan North America, Inc.

Vehicle Make: NISSAN

Vehicle Model: MAXIMA

Model Year: 2008


Summary

See attached document for complaint.

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NHTSA ID Number: 11766339

Complaint Date: 2026-09-23

Fail Date: 2026-08-05

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: ESCAPE

Model Year: 2016


Summary

See attached document for complaint.

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NHTSA ID Number: 11766338

Complaint Date: 2026-09-23

Fail Date: 2026-09-23

Manufacturer Name: Tesla, Inc.

Vehicle Make: TESLA

Vehicle Model: MODEL Y

Model Year: 2023


Summary

While driving and making a left turn the wheels pulled hard to the left and a major grinding noise started and at the same time the steering wheel locked up. I was just shy of crashing into a curb area and sitting in oncoming traffic lane. I pulled on the steering wheel and it broke free but still had a grinding noise and this happens a handful of times. I took to Tesla service and they said the lower steering link was completely hanging free. No advance notice just major failure.

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NHTSA ID Number: 11766337

Complaint Date: 2026-09-23

Fail Date: 2026-09-22

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: F-150

Model Year: 2018


Summary

2018 Ford F-150 XLT Power Train / Transmission (10R80 10-Speed Automatic) ~100,000 miles (99,737) While accelerating, typically at neighborhood speeds, we sometimes get a hesitation/delay in shifting, which causes a pause and then a hard shift jerking forward, which makes it unreliable at times. Not getting any dashboard warning lights, and has had the transmission flushed at 80k miles by a Ford dealership. A Ford dealership diagnostic inspection confirmed an internal mechanical defect: a failure/migration of the internal Teflon-sealed sleeve on the CDF clutch drum. The dealership technician also noted harsh upshifting between gears 3 and 4, and harsh downshifting between gears 6 and 5. The sudden, unpredictable loss of power during low-speed acceleration creates an immediate safety hazard. It leaves the vehicle vulnerable to rear-end collisions when merging into moving traffic, navigating busy intersections, or pulling out onto roadways, as the truck fails to accelerate when commanded. Furthermore, the violent gear slamming can cause momentary loss of traction or driver distraction under low-grip road conditions. Researching, what we're experiencing is very common with the 10R80 transmission that we have, and documented in TSB 23-2152, and TSB 25-2126. From what I'm reading, Ford redesigned the CDF drum in 2023 to try and correct the manufacturing issue.

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NHTSA ID Number: 11766336

Complaint Date: 2026-09-23

Fail Date: 2026-08-17

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: EXPLORER

Model Year: 2020


Summary

Transmission downshifts hard, jerks at take off

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NHTSA ID Number: 11766335

Complaint Date: 2026-09-23

Fail Date: 2026-09-11

Manufacturer Name: General Motors, LLC

Vehicle Make: GMC

Vehicle Model: SIERRA 3500

Model Year: 2024


Summary

I am reporting a recurring potential safety defect involving the front fender liners on my 2024 GMC Sierra 3500. The vehicle currently has approximately 10,000 miles. During that time, at least five front fender liners have been replaced across both sides of the vehicle for the same recurring problem. During highway driving, the front fender liners appear to lose their intended shape and rigidity. Portions of the liner deform or move inward and make physical contact with the rotating front tires. The condition has continued to recur despite multiple replacement liners being installed. I am concerned that continued contact between the liner and tire can generate friction and heat and could potentially cause damage to the tire, liner, or surrounding components. Because the condition occurs at highway speeds and involves direct contact with a rotating tire, I believe it represents a potential safety issue rather than simply a cosmetic or durability problem. Replacing the liners with the same components has not permanently corrected the condition. After approximately five liner replacements in only 10,000 miles, I am concerned there may be an underlying issue involving the liner design, material rigidity, mounting method, or aerodynamic forces acting on the liner at highway speeds. I have reported the recurring issue to GMC/dealer service and am requesting that the manufacturer investigate the underlying cause rather than continue replacing the liners with identical components. I am submitting this complaint so that NHTSA has a record of the repeated failures and can determine whether similar incidents have been reported on other 2024 GMC Sierra 3500 vehicles and whether the condition warrants further investigation.

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NHTSA ID Number: 11766334

Complaint Date: 2026-09-23

Fail Date: 2026-09-22

Manufacturer Name: Nissan North America, Inc.

Vehicle Make: NISSAN

Vehicle Model: ROGUE

Model Year: 2025


Summary

dashboard displayed a "Forward Driving Aids Temporarily Disabled" message, and over the next 30 minutes, the braking system steadily failed until the pedal went completely dead, causing a multi-car collision

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NHTSA ID Number: 11766333

Complaint Date: 2026-09-23

Fail Date: 2025-09-19

Manufacturer Name: Chrysler (FCAeBay logo US, LLC)

Vehicle Make: RAM

Vehicle Model: 1500

Model Year: 2022


Summary

The contact owns a 2022 Ram 1500. The contact stated that while driving approximately 45-50 MPH in the rain, children in the rear of the vehicle informed the contact that the rear window was allowing water to leak into the vehicle. The water reached several electrical systems, including the rear braking assembly and the third brake light seal above the cab of the vehicle. The vehicle was taken to the dealer who informed the contact that the window and window seals needed to be replaced. The contact decided not to repair the vehicle out of pocket because of TSB Number: 23/098/23 Warranty Ext XL1, which addressed the failure. The dealer informed the contact that the parts for the repair were the same parts that needed to be replaced. The vehicle was not covered under TSB Number: 23/098/23 Warranty Ext XL1 because the TSB expired in 2021. The failure mileage was 53,467.

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NHTSA ID Number: 11766332

Complaint Date: 2026-09-23

Fail Date: 2026-08-14

Manufacturer Name: Chrysler (FCAeBay logo US, LLC)

Vehicle Make: DODGE

Vehicle Model: DART

Model Year: 2015


Summary

The contact owns a 2015 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after starting the vehicle, the transmission failed to shift out of park(P). The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure by phone. The failure mileage was approximately 180,000.

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Search NHTSA Database for Recalls

Recalls List


Search NHTSA Database for (TSB’s) Technical Service Bulletins

Technical Service Bulletins TSB’s List


Search NHTSA Database for Vehicle Investigations

Investigations List



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