Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655230
Complaint Date: 2025-04-17
Fail Date: 2025-04-11
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2016
Summary
The contact owns a 2016 Ford Focus. The contact stated while driving on an Interstate at 50 MPH, the “Transmission Fault Service Now" message was displayed and the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and DTC: P07A3 and P2872 were retrieved. The contact was advised that the clutch, transmission, and the passenger’s side engine mount were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 222,440.
NHTSA ID Number: 11655231
Complaint Date: 2025-04-17
Fail Date: 2025-04-16
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2024
Summary
The contact owns a 2024 Toyota Rav4. The contact stated that after driving for 45 minutes, the vehicle was parked. While attempting to restart the vehicle, there was an abnormal sound coming from the vehicle. The engine stopped; engine power was low, and the message “Not ready to Drive” was displayed. The contact stated that the gear shifter failed to move, and the vehicle failed to start. The vehicle was towed to the local dealer, who determined that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The dealer informed the contact that there were no diagnostic trouble codes saved in the history. The manufacturer was contacted, and referred the contact to another dealer, but no additional assistance was provided. The failure mileage was approximately 8,063.
NHTSA ID Number: 11655232
Complaint Date: 2025-04-17
Fail Date: 2025-02-04
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ECOSPORT
Model Year: 2021
Summary
The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (ENGINE AND ENGINE COOLING) and 25V126000 (POWER TRAIN); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ID Number: 11655234
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2013
Summary
The contact owns a 2013 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
NHTSA ID Number: 11655236
Complaint Date: 2025-04-17
Fail Date: 2025-03-14
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: Q50
Model Year: 2015
Summary
Transmission failure without warning!!
Read More...NHTSA ID Number: 11655237
Complaint Date: 2025-04-17
Fail Date: 2025-04-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2017
Summary
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,919.
NHTSA ID Number: 11655238
Complaint Date: 2025-04-17
Fail Date: 2025-04-14
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A6 ALLROAD
Model Year: 2023
Summary
The car does a hard braking when reversing into fairly tight parking space . Due to the over sensitivity of Audi Pre Sense feature the car brakes hard even though there is no close by object at risk of being hit . I have taken the car for the dealer and they acknowledge that the hard braking initiated by Audi Pre Sense is a feature and not a bug . One can see many threads in Reddit reporting this problem .
NHTSA ID Number: 11655239
Complaint Date: 2025-04-17
Fail Date: 2025-04-14
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: IMPREZA
Model Year: 2019
Summary
Description of the Problem: On or about [XXX], my 2019 Subaru Impreza experienced a sudden engine failure. The check engine light illuminated, and the engine shut off. Specifically, the check engine light came on approximately two minutes into the drive, and the engine shut off within 30 seconds of the light appearing. The vehicle was taken to Albany Subaru in Albany, CA, where a technician diagnosed the issue as a blown 15 amp ignition fuse and a damaged ignition coil (#4). Albany Subaru is recommending replacement of the spark plugs, coil packs, and the fuse. Albany Subaru has stated that "Subaru sent the recall out due to defective coil packs, and had the new updated coil packs installed. My tech is recommending to replace the coil packs due to the fuse blowing out and shorting out the current coil packs. The #4 coil was found damaged during the inspection." Connection to Recall: I am concerned that this current failure is related to the original defect addressed by Recall 21V264000. My vehicle had the recall service performed on November 14, 2019, to replace the ignition coils. It appears that the replacement coils, or an issue related to the recall repair, may have failed, leading to the blown fuse and further coil damage. I have asked the service technician at Albany Subaru to specifically determine if the current failure is in any way related to the original defect or the replacement parts installed under the recall. Safety Concern: This sudden engine failure poses a significant safety risk. A loss of engine power while driving can lead to a crash, especially at higher speeds or in traffic. In my experience owning many vehicles, I have never encountered issues with ignition coils, nor have I experienced this frequency of recalls. Vehicle Information: • Year: 2019 • Make: Subaru • Model: Impreza • VIN: [XXX] • Mileage: 59,784 miles Recall Information: • NHTSA Recall Number: 21V264000, Service date: Nov 14, 2019 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
NHTSA ID Number: 11655240
Complaint Date: 2025-04-17
Fail Date: 2025-01-15
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2010
Summary
I was hit in the back by an SUV (my speed=40 mph, the SUV's speed=70 mph). As a result of the impact, my prius flew off the road, hit the roadside railings, and then rolled over 4 times landing upside down. However, NONE of the airbags deployed. This includes the front, side, and curtain airbags. The vehicle was serviced at a Toyota dealership a few years ago where they performed the airbag recall. However, the airbags did not deploy at all. Only sheer luck saved me from death due to the airbag malfunction.
NHTSA ID Number: 11655241
Complaint Date: 2025-04-17
Fail Date: 2024-09-15
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 328I
Model Year: 2016
Summary
The contact owns a 2016 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .
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Last update on 2025-04-22 / Affiliate links / Images from Amazon Product Advertising API
