Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655242
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TLX
Model Year: 2018
Summary
The contact owns a 2018 Acura TLX. The contact stated that while driving at an undisclosed speed, the Acura Watch warning light illuminated. The Adaptive Cruise Control, Lane Keep Assist System (LKAS), and Collision Mitigation warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Acura Watch bumper sensor. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 54,000.
NHTSA ID Number: 11655243
Complaint Date: 2025-04-17
Fail Date: 2025-04-03
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: GENESIS
Vehicle/Equipment Model: GV80
Model Year: 2021
Summary
Subject: Safety Complaint – Fuel Door Malfunction on Genesis Vehicle Dear NHTSA, I am writing to formally file a safety-related complaint regarding a fuel door malfunction on my Genesis vehicle. This defect has left me unable to access the fuel tank, presenting a serious safety risk—particularly the possibility of being stranded without fuel, which poses a threat to both driver and passenger safety. I have been informed by both Genesis Customer Care and the Genesis dealership in Huntsville, Alabama that this issue is common and recurring across multiple Genesis models. It is not the result of wear and tear, and is unrelated to mileage. This is a design or mechanical flaw that directly compromises vehicle operability. Despite acknowledgment that this is a known defect, Genesis has refused to resolve the issue under warranty, even though it is clearly a safety-related failure. I have attempted to escalate the matter internally, but have encountered delay, avoidance, and a refusal to take accountability. If this defect were to leave me or my family stranded without access to fuel—especially in extreme weather or on a busy highway—it could result in severe consequences. I believe this issue merits formal investigation and potential recall consideration. I respectfully request that the NHTSA review this issue and consider initiating an investigation to determine whether a recall or safety bulletin is warranted. Thank you for your attention to this matter.
NHTSA ID Number: 11655244
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2012
Summary
Odometer Fraud. The contact purchased a 2012 Honda Civic. The contact stated that while attempting to repair the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was an independent dealer sale. At the time of purchase, the vehicle mileage was 71,00 and at the time of replacing the instrument panel, it was discovered that the mileage was 190,000.
NHTSA ID Number: 11655246
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2022
Summary
Small rocks cause very large cracks across windshield. Windshield seems brittle or fragile.
Read More...NHTSA ID Number: 11655247
Complaint Date: 2025-04-17
Fail Date: 2024-11-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2019
Summary
The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Additionally, the contact stated that the door hinges were worn, and it was difficult to open and close the driver's and passenger’s side front doors. The contact had taken the vehicle to a body shop where it was confirmed that the door hinges were deteriorating prematurely. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
NHTSA ID Number: 11655248
Complaint Date: 2025-04-17
Fail Date: 2025-01-30
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COLORADO
Model Year: 2016
Summary
The contact owns a 2016 Chevrolet Colorado. The contact stated while driving 40 MPH, the steering wheel failed to respond as needed. There were no warning lights illuminated. The contact turned off the vehicle, and after restarting the vehicle the steering function was reset. The contact was able to drive the vehicle. The vehicle was then taken to a dealer and was diagnosed with steering gear and steering rack failure. The vehicle was at the dealer but was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.
NHTSA ID Number: 11655249
Complaint Date: 2025-04-17
Fail Date: 2025-03-02
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2013
Summary
Odometer Fraud. The contact purchased a 2013 Cadillac SRX. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact notified the dealer where the vehicle was purchased; however, the dealer denied responsibility. A mobile mechanic was contacted and stopped by the residence and diagnosed the vehicle. However, no cause for the failure was found. Several mobile mechanics stopped by the residence and diagnosed the vehicle with electrical system failure. The vehicle was not repaired. The contact stated that the mobile mechanic discovered that there was a mileage discrepancy. The vehicle was purchased from a private dealer sale. At the time of the purchase, the vehicle mileage was 64,729, it was discovered that the mileage was 175,000. The contact parked the vehicle and the vehicle was no longer driven. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
NHTSA ID Number: 11655250
Complaint Date: 2025-04-17
Fail Date: 2025-04-09
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2019
Summary
My power liftgate ceased to open or close via any electronic means (button on dash, button on remote, tailgate left button on back of vehicle). The tailgate control module in the rear driver side panel was full of water when it was removed. The circuit board back side was covered with moisture damage which has shorted out the board.
Read More...NHTSA ID Number: 11655251
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2018
Summary
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 15 MPH, there was an abnormal sound coming from underneath the vehicle. The contact stated that over time, the transmission was difficult to shift into gear. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic was diagnosed and determined that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 38,500.
NHTSA ID Number: 11655252
Complaint Date: 2025-04-17
Fail Date: 2025-04-12
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2012
Summary
Power steering went out and it's electrical
Read More...← Previous 1 … 44 45 46 47 48 … 151,099 Next →
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