Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751172
Complaint Date: 2026-07-17
Fail Date: 2025-07-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2022
Summary
The contact owns a 2022 Ford
Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue; however, several letters confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA ID Number: 11751171
Complaint Date: 2026-07-17
Fail Date: 2026-07-12
Manufacturer Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: SIERRA 1500
Model Year: 2020
Summary
The contact’s mother-in-law owns a 2020 GMC Sierra 1500. The contact stated that while her brother-in-law was starting the vehicle, the brake, service engine, and engine warning lights illuminated and the vehicle failed to start. The contact stated that the failure was associated with NHTSA Action Number: EA25007 (ENGINE, ENGINE, AND ENGINE COOLING) and PE25001 (ENGINE, ENGINE, AND ENGINE COOLING). The vehicle was towed to a local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The owner was scheduled to meet with the dealer to discuss the issue. The manufacturer was contacted and confirmed that there were no open recalls on the VIN related to the failure. The failure mileage was approximately 45,000.
NHTSA ID Number: 11751170
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: SOLTERRA
Model Year: 2026
Summary
On XXX at approximately 1:20 PM, my 2026 Subaru Solterra (approx. 4,761 miles) experienced a sudden loss of motive power while I was driving on a 4 lane trunk highway at approximately 40mph. The vehicle's drive system shut down without warning and the instrument cluster displayed "EV system malfunction – Visit Your Dealer." The vehicle would not deliver any propulsion. I was able to coast to a safe location and park. After shutting the vehicle off and restarting it, it drove normally. The warning message remained on the dashboard and cleared on its own after 4–5 additional ignition cycles. No collision occurred, but the sudden power loss in traffic created a significant crash risk. After the incident, I read the diagnostic trouble codes with an OBD-II scanner. The vehicle had stored: U0111-87 (Lost Communication With Battery Energy Control Module "A"), P0A1F-94 (Battery Energy Control Module "A"), and two instances of U117B-87 (manufacturer defined). These codes indicate the battery ECU dropped off the vehicle's communication network at the time of the shutdown. This failure appears consistent with NHTSA Recall 26V393, which covers 2026 Toyota bZ, Lexus RZ, and Subaru Solterra vehicles for a battery ECU software fault that can shut down the electric drive system and cause loss of motive power while driving. I am reporting this as a real-world occurrence of the failure described in that recall. I have scheduled service with my Subaru dealer, White Bear Subaru ([XXX]), regarding the recall remedy. Photos of the dashboard warning and stored trouble codes are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751169
Complaint Date: 2026-07-17
Fail Date: 2023-05-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-250 SD
Model Year: 2022
Summary
The contact owns a 2022 Ford F-250 SD. The contact stated that while driving at slow speeds over a speed bump and raising the foot off the accelerator pedal, the engine continued to rev for an additional four seconds after releasing the accelerator pedal. Additionally, while pulling into the traffic and depressing the accelerator pedal, the vehicle failed to immediately accelerate as intended. The vehicle was taken to the local dealer on several occasions due to the failures and the throttle body and PCM was updated but the failures persisted. The manufacturer was not yet contacted. The failure mileage was 3,511.
Read More...NHTSA ID Number: 11751168
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: C-MAX ENERGI
Model Year: 2015
Summary
The contact owns a 2015 Ford C-Max Energi. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative, and the image was intermittently upside down. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed, and the contact was informed that another unknown software update was needed. The vehicle was repaired; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and stated that the parts were only available for the 2022 Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
NHTSA ID Number: 11751167
Complaint Date: 2026-07-17
Fail Date: 2026-06-01
Manufacturer Name: Hyundai Motor America
Vehicle Make: GENESIS
Vehicle Model: G70
Model Year: 2019
Summary
I had the known reported issue TSB 25-BE-004G repaired and even after repair there is a burning wire smell that the dealer claims they can’t replicate. We had the same issue with Genesis Plano initially and after driving the vehicle out of state we were stranded and took it to Genesis of Peoria where the issue was diagnosed. We are encountering the issue again and it is a fire risk hazard.
NHTSA ID Number: 11751166
Complaint Date: 2026-07-17
Fail Date: 2026-07-15
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2020
Summary
Faulty head gasket. Car is 2020 honda crv with 113,000 miles on it. Brought it honda because the dashboard lit up and all lights came on. Honda inspected it and stated it was coolant leaking into cylinder 2 and my car has shown no issues if this happening. After doing research, many have mentioned faulty head gaskets in the 10 gen hondas.
NHTSA ID Number: 11751165
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON HYBRID
Model Year: 2025
Summary
The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and cruise control information.
NHTSA ID Number: 11751164
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON HYBRID
Model Year: 2025
Summary
The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and cruise control information.
Read More...NHTSA ID Number: 11751163
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON HYBRID
Model Year: 2025
Summary
The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and cruise control information.
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