Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751192
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: General Motors
, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX EV
Model Year: 2026
Summary
On numerous occasions, while driving either on highways or streets, vehicle would brake on its own or aggressive braking when this type of braking was unnecessary. I was hospitalized for whiplash in one incident. After braking for NO REASON!!! GM sent a tow truck to pick up my vehicle, and I have not heard back for more than 100 days. If GM cannot fix this issue as stated in [XXX] then I should be compensated for the lack of use and my medical bills as well as loss of use. Not having a recall does not mean DEFECTS are not occurring!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11751191
Complaint Date: 2026-07-17
Fail Date: 2026-07-16
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2019
Summary
Our Edge titanium had been experiencing intermittant hesitation and shuttering on acceleration and decelleration for 3 or 4 weeks. The car has 105,000 miles on it. During this time frame the spark plugs were changed, the trans fluid was drained and replaced twice and an additive (Shutter fix) was put in. The shuttering and hesitation was becoming more frequent despited completing all of the reccomendations from a local mechanic. On XXX my wifte was diving home, when he slowed down to exit the hwy to enter the subdivision, the transmission just disengauged and an erro code appeared P07E6. (Stuck in Park) service soon. She had enough momentum to barely exit off [XXX], if there was on coming traffic she would have been a sitting duck. Se shut the car off and let it sit for a couple of minutes and the restarted it and headed the 2 blocks home. I Immediatly took it to the dealer. The got the code and said it indicated a Park Pawl failure. They said it must be sticking and the computer thought you were in park when you were driving so it shut things down. The dealer says he has had to replace several of these 8 speed transmissions at an out the door price of $11,000. He says if he can rebuild it, it might only be $7,500. Most mechanics in Spearfish say they have heard there are problems with the 8 speed transmission. I believe failing at 104,000 miles is a sign of a bad product. And this faulty Park Pawl is a safety hazzard that may get someone killed if it shuts down with on coming traffic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11751190
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150 HYBRID
Model Year: 2021
Summary
On July 15, 2026, I took the vehicle to Lafontaine Ford for maintenance and to address open recalls. I was informed that the open recall for the low-pressure fuel pump (campaign 25S75) did not have a solution available. Due to the severity of the recall, I contacted the Ford Customer Care Center. A representative stated that a solution would be available on July 17, 2026, and that they would contact Lafontaine Ford to prioritize the vehicle for repair on July 18, 2026. On July 17, 2026, I followed up with Lafontaine Ford and confirmed they had received no contact or notation from Ford regarding prioritization. Lafontaine Ford also stated they had no information on when parts would become available and that nothing could be done at that time. I then contacted the Ford Customer Care Center again because no action had been taken, even though the recall has been open since approximately July 8, 2025. A Ford Customer Care Center representative confirmed that no remedy was available for my model year and that they did not know when one would be available. Due to the seriousness of the recall, I requested a courtesy vehicle. The Ford representative contacted Lafontaine Ford regarding this request and then disconnected the call. The Lafontaine Ford representative informed me they could not provide a courtesy vehicle without written confirmation from Ford due to the dealership having no reasonable timeframe of when parts/remedy would be available. When I called the Ford Customer Care Center back and explained what Lafontaine Ford had told me, I was treated indifferently and was disconnected twice. I eventually spoke with a supervisor who refused to escalate the concern or provide any assistance with the documentation Lafontaine Ford said they needed in order to provide a courtesy vehicle. The low-pressure fuel pump is the component identified in the recall and can fail, resulting in loss of engine power or stall while driving. This creates a significant safety risk, part
NHTSA ID Number: 11751189
Complaint Date: 2026-07-17
Fail Date: 2026-05-15
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SOUL
Model Year: 2013
Summary
The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was parked and attempting to start the vehicle, there was a popping and knocking sound coming from the steering wheel. No warning light was illuminated. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
NHTSA ID Number: 11751188
Complaint Date: 2026-07-17
Fail Date: 2026-02-16
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2019
Summary
Premature paint delamination on a 2019 Honda Pilot. Notifying NHTSA to track factory paint adhesion defects correlating with active Attika v. American Honda Motor Co. litigation.
NHTSA ID Number: 11751187
Complaint Date: 2026-07-17
Fail Date: 2026-07-15
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2021
Summary
Motor will not turn over, starter/electrical failure.
Read More...NHTSA ID Number: 11751186
Complaint Date: 2026-07-17
Fail Date: 2026-06-16
Manufacturer Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: GLE 350 4MATIC
Model Year: 2022
Summary
The contact owns a 2022 Mercedes-Benz GLE350 4Matic. The contact stated that while driving approximately 35-40 MPH and depressing the brake pedal, several unknown warning lights illuminated, and the vehicle jerked and lost motive power. The contact pulled over to the side of the road until the vehicle stopped. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer, where the accelerator pedal wiring harness and loosened pin segments were replaced; however, the failure recurred three days later. The vehicle was taken back to the dealer, where unknown repairs were performed; however, the failure persisted. The vehicle was taken back to the dealer, but was not yet diagnosed or repaired. The manufacturer was notified of the failure, a case was filed, and the manufacturer partially covered the second repair. The failure mileage was approximately 86,882.
NHTSA ID Number: 11751185
Complaint Date: 2026-07-17
Fail Date: 2024-05-30
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: Q4 E-TRON
Model Year: 2023
Summary
I am reporting a severe safety recall compliance failure and fraudulent reporting by an authorized dealership regarding a 2023 Audi electric vehicle. On May 30, 2024, under Repair Order 227719, the dealership officially certified to the NHTSA and Audi that Safety Recall 93U6 (Compact/Portable Charging System Cable) was fully completed. The dealership never actually removed or replaced the hazardous, fire-prone charging hardware. The original recalled cable (Part Number: 8V4.971.675.BB) remains in my home and is available for inspection. The dealer falsely reported a federal safety remedy as remedied while leaving a fire-hazardous component in a consumer's possession. The vehicle suffers from chronic, sporadic overnight charging failures where the vehicle indicates it is charging via a green indicator light but fails to draw power overnight. The vehicle was returned to the same dealer in July 2026 for this defect, at which point the false historical recall reporting was discovered on the printed history report
NHTSA ID Number: 11751184
Complaint Date: 2026-07-17
Fail Date: 2026-06-26
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: BRONCO
Model Year: 2021
Summary
Persistent highway-speed vibration (45 to 82 mph) present since July 2022, documented at five Ford dealerships between 21,000 and 100,000 miles, and still unresolved and undiagnosed after four years. It is a whole-vehicle shake felt primarily through the seat and from the rear of the vehicle at highway speed, occurring on highways nationwide (documented in [XXX], [XXX], and [XXX]). Wheel and tire causes were controlled for and eliminated: three complete wheel-and-tire set swaps (two on factory stock sets) did not change the vibration; a dealer road-force balance (08/2024) did not resolve it; it persists while coasting in neutral. On XXX an independent facility (Heritage Auto Solutions, [XXX]) road-tested and lift-inspected the vehicle and identified objective anomalies at the rear driveshaft: an abnormal welded balance-weight cluster and visible play at the slip yoke; the facility recommended replacement. The shaft is currently at an independent driveline facility for balance testing; the root cause of the vibration has NOT been definitively confirmed by any facility. That is the safety concern: a sustained, unresolved vibration consistent with a driveline-area defect at 70+ mph, present for four years, with no dealer ever performing an instrumented driveline diagnosis. A driveline component failing at highway speed is a loss-of-control hazard. Ford has issued driveline field actions on this platform (Customer Satisfaction Program 22B27, front driveshaft, noise/vibration; Recall 26V236, transfer-case misalignment, possible loss of drive power). The manufacturer was formally notified in writing of the independent findings on XXX (Ford case XXX) and has not responded as of XXX. Attached: the independent facility's written report and driveshaft photographs. The vehicle is currently out of service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751183
Complaint Date: 2026-07-17
Fail Date: 2026-06-15
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2020
Summary
I have experienced four instances of my vehicle braking (two very extreme) when nothing was nearby or in front of my vehicle. Two of these happened when passing through an intersection, but no other vehicles were nearby. Fortunately, no one was following close behind during two occasions, or I would have been rear ended. I mentioned this today while having my car serviced at the dealership(White’s Auto Mall in Hopkinsville, KY) but they wanted to charge me 207.00 for an inspection, which I didn’t think I should be responsible for paying. I have researched and found “phantom braking” to be a problem in my vehicle make and model.
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