Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11766381
Complaint Date: 2026-09-23
Fail Date: 2026-03-02
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: TRAX
Model Year: 2025
Summary
I am submitting this complaint regarding the rearview camera on my 2025 Trax, which has been inoperative since early 2026 & is now the subject of a recall. I contacted my dealership in March to have the rearview camera repaired. the part was on back order & I was advised that the repair could not be completed. The camera remains inoperative as of Sept 2026, more than six months after I initially attempted to have it repaired, I received the official recall on 9/22/26. I am particularly concerned about the length of time this known safety issue has remained unresolved. this vehicle is regularly driven by my daughter, who received her driver's license in July 2024. During the period in which the camera has been inoperative, she has been involved in two backing incidents. In one incident she backed into a pole in the school parking lot, causing damage to the vehicle. In another, the passenger-side mirror struck a mailbox while she was backing out of a driveway. I cannot establish that the absence of a functioning rearview camera caused either incident. However, both occurred while the vehicles camera was unavailable, depriving the driver of the rear visibility the system is designed to provide during backing maneuvers. I believe these incidents demonstrate the real-world safety concern created by operating this vehicle for an extended period without a functioning rearview camera. My concern is also that I attempted to have this defect corrected months before receiving the recall notice, but the necessary part was unavailable & remains unavailable. I have been required to continue operating a nearly new vehicle without an important safety feature despite making a timely effort to have the problem repaired. I am requesting NHTSA document this complaint, including the two backing incidents & review the unavailability of parts for the recall. I would also like GM to provide a prompt remedy so that the vehicle can be returned to its intended & compliant safety condition.
Read More...NHTSA ID Number: 11766380
Complaint Date: 2026-09-23
Fail Date: 2024-05-15
Manufacturer Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL Y
Model Year: 2023
Summary
The contact owns a 2023 Tesla Model Y. The contact stated that while driving at slower speeds, there was an abnormal clicking sound coming from under the vehicle. The vehicle was towed to a local dealer, where it was determined that the front lateral link assembly and full body suspension needed to be replaced. While a USB cord was connected to the USB port, the USB cord overheated and almost burned out due to a battery surcharge, and the air was leaking into the front passenger’s side door. The vehicle was repaired. The contact stated that while attempting to make a left turn at an undisclosed speed, the steering wheel became stiff and failed to turn as intended. In addition, the contact stated that the trunk door latch was rusted and the front windshield wipers activated independently. The manufacturer was made aware of the failure. The failure mileage was approximately 9,149.
Read More...NHTSA ID Number: 11766379
Complaint Date: 2026-09-23
Fail Date: 2026-09-10
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2020
Summary
I was driving back home going approx 40mph and my car started to slow down on its own. Got back up to speed and it continued to do this the whole way home. It sounded like it was downshifting. Making it extremely dangerous turning, lane shifting.
Read More...NHTSA ID Number: 11766378
Complaint Date: 2026-09-23
Fail Date: 2025-09-01
Manufacturer Name: Chrysler (FCA
US, LLC)
Vehicle Make: RAM
Vehicle Model: 2500
Model Year: 2018
Summary
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving, the message "ABS Failure" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 68,000.
Read More...NHTSA ID Number: 11766377
Complaint Date: 2026-09-23
Fail Date: 2026-08-12
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: ATLAS CROSS SPORT
Model Year: 2024
Summary
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the brakes independently activated. Additionally, the radio displayed a blank screen. The contact stated that the failure had occurred while the cruise control was activated. The vehicle was driven to the shoulder of the roadway. The contact deactivated the cruise control feature and the vehicle drove normally. The infotainment center continued the rebooting cycle. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 42,000.
Read More...NHTSA ID Number: 11766376
Complaint Date: 2026-09-23
Fail Date: 2026-08-12
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: C-HR
Model Year: 2019
Summary
The transmission has failed twice. It was replaced once in 2020, right after we bought the vehicle in 2019. We have serviced the car as required at the same dealership. We were told in August 2026 by the dealership, after having the transmission serviced in the Spring of 2026, that the transmission needed to be replaced. We received a Customer Support Program letter from Toyota in September 2026 that the transmissions on 2018-2019 vehicles are being replaced because of known issues. However, they are denying it because of a serial number. There are/were warning lights, etc. It makes a sound when trying to accelerate. When we Google information, we find that there are also issues with the 2020 transmissions.
Read More...NHTSA ID Number: 11766375
Complaint Date: 2026-09-23
Fail Date: 2026-09-20
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2017
Summary
My son was driving my truck when the power steering went out and felt like it was locked up. Luckily, he was not near a major road but became stuck on the side of the road. Now being told that this is common with this truck. Told that the entire steering rack now has to be replaced, $4,000.00. This is not right and could have seriously hurt my son or my family.
Read More...NHTSA ID Number: 11766374
Complaint Date: 2026-09-23
Fail Date: 2026-09-23
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: BLAZER
Model Year: 2024
Summary
Chevy Trunk opens automatically without key
Read More...NHTSA ID Number: 11766373
Complaint Date: 2026-09-23
Fail Date: 2026-09-05
Manufacturer Name: Jayco, Inc.
Vehicle Make: JAYCO FIFTH WHEEL
Vehicle Model: EAGLE
Model Year: 2026
Summary
When retracting our 22' awning, the pin going from the awning tube to the awning motor sheared completely and allowed the awning tube to fall. It remained connected on the other end. If there had been a person sitting under the awning, they most likely have been struck by the awning tube. I had a failure analysis expert inspect the pin and his findings were that the groove in this pin was machined incorrectly and created a stress riser which contributed to the failure. He also stated that the pin should have some type of sleeve that in the event of the failure, would keep the awning tube from dropping. There was no load (wind or water) on the awning at the time of the failure and the pin snapped when the awning was almost completely retracted. I have reported this issue to Lippert Components (awning manufacturer) and Jayco (RV manufacturer). Lippert instructed me to contact Jayco and Jayco instructed me to contact my dealer. I am waiting on our Dealer (Bish's RV) to advise us as to whether or not this will be covered under warranty. The dealer has inspected the awning and is communicating with Jayco. I have requested that all of the failed components be returned to me once the awning is repaired.
Read More...NHTSA ID Number: 11766372
Complaint Date: 2026-09-23
Fail Date: 2025-09-01
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: RDX
Model Year: 2021
Summary
Head Gasket blown known problem with Honda and Acura 2.0T I didn’t know of this issue until it occurred to Loi Me in 2025 My Acura dealership told me it’s a huge problem with the Acura RDXand it should be a warranty extension similar to the warranty extension for other Honda products done in August 27, 2026 I was lucky and my head gasket didn’t blow while I was driving I’m also concerned that it’s gonna happen again I’m not sure if the problem was resolved with the new head gasket or it’s a stomach problem with the motor that has not been addressed yet
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