Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655091
Complaint Date: 2025-04-16
Fail Date: 2025-04-09
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2020
Summary
The contact owns a 2020 Dodge Journey. The contact stated that while his wife was driving 50 MPH, the check engine, Service Park Assist, and the TPMS warning lights were illuminated. The contact’s wife immediately pulled over to the side of the road to restart the vehicle; however, while attempting to depress the brake pedal, the brake pedal locked up and the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the brakes and ABS Module kit needed to be replaced; however, the part was no longer manufactured. The dealer informed the contact the vehicle could not be fully repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,294.
NHTSA ID Number: 11655092
Complaint Date: 2025-04-16
Fail Date: 2025-04-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2018
Summary
The contact owns a 2018 Ford Focus. The contact stated that while driving at slow speeds in a parking area, the RPM increased quickly but the vehicle failed to respond as intended. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch. The contact stated that the clutch had been replaced in May 2022 after a similar failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 55,000.
NHTSA ID Number: 11655093
Complaint Date: 2025-04-16
Fail Date: 2024-12-12
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: EV6
Model Year: 2022
Summary
I was involved in a fatal head-on collision with a pedestrian while driving my Kia EV6. What component or system failed or malfunctioned, and is it available for inspection upon request? Forward Collision-Avoidance Assist : The FCA system appears to have completely failed. It did not detect the pedestrian, did not provide any audible or visual warnings, and did not initiate automatic emergency braking prior to the collision. Airbag System: The system failed to deploy despite a severe head-on collision. Regarding availability for inspection: The car was impounded by the SDPD and was inspected by both the police and State Farm before being sold to SF after being rendered a total loss. How was your safety or the safety of others put at risk? My Safety: The failure of the airbags to deploy put me at significant risk of serious injury or death in the severe head-on collision. The Safety of Others: While the primary consequence of the FCA failure was the tragic impact with the pedestrian, the malfunction of a safety system designed to prevent or mitigate collisions inherently puts all potential road users at risk. Had the FCA functioned correctly, the collision might have been avoided entirely or the impact speed significantly reduced, potentially altering the outcome for the pedestrian. Has the problem been reproduced or confirmed by a dealer or independent service center? No not to my knowledge. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? As mentioned above, the car was impounded by the SDPD and was fully inspected by both the police and State Farm. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None.
NHTSA ID Number: 11655094
Complaint Date: 2025-04-16
Fail Date: 2025-04-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2016
Summary
The wipers quit working while I was driving in a thunderstorm. Safety was definitely a risk as I was on a major highway. I pulled over and waited for rain to stop and made it to an auto parts store to replace fuse. Unfortunately, this wasn’t the issue. The recall does not include 2016 equinox. I don’t understand why it’s not included.
Read More...NHTSA ID Number: 11655095
Complaint Date: 2025-04-16
Fail Date: 2025-03-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX EV
Model Year: 2025
Summary
There is a glare from the dashboard that is very visible in the windshield. It obscures visibility through the windshield. This is a brand new vehicle.
Read More...NHTSA ID Number: 11655096
Complaint Date: 2025-04-16
Fail Date: 2025-04-10
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2017
Summary
My engine is now in need of replacement after 87k miles due to a coolant intrusion that Ford refuses to do a recall for my car. However, they recalled other 2017 ford fusion se’s with 2.0 engines for the same issue.
NHTSA ID Number: 11655097
Complaint Date: 2025-04-16
Fail Date: 2025-04-16
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ID Number: 11655098
Complaint Date: 2025-04-16
Fail Date: 2022-09-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 3500
Model Year: 2018
Summary
ABS PUMP Failed on 09/03/22. ABS light constantly coming on and off and dinging had it repaired on 10/21/22 had to wait for part, was charged 930.00 ABS FAILED 2ND TIME ABS Light constantly going on and off and dinging ON 1/31/25, Received recall C4B/NHTSA 24-896 on 01/13/25 in mail. Ferman Dodge of new port Richey refused to cover it, and their recall center refused to cover it or reimburse me. I had it replaced a second time on 4/11/25 had to wait for the part to come in. They are not honoring the recall which has been under investigation by NHTSA since 2021. So, I have been charged 2 time, another 957.00 and the second time the truck had not even been driven 30000 miles since last repair. So, every 30 to 40 thousand miles the abs pump fails possibly causing the brakes to malfunction. They are also saying that it was repaired on 12/05/25, Truck was not in for service on that date, see attachments,
NHTSA ID Number: 11655099
Complaint Date: 2025-04-16
Fail Date: 2025-02-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2021
Summary
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving 55 MPH, the "Low Oil Pressure - Turn Off Engine" was displayed and the vehicle experienced a loss of automotive power. The contact pulled over to the side of the road to turn off and restart the vehicle; however, the vehicle failed to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was faulty and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Action Number: PE25001 as a possible cause for the failure. The approximate failure mileage was 43,986.
NHTSA ID Number: 11655100
Complaint Date: 2025-04-16
Fail Date: 2024-08-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ACADIA
Model Year: 2013
Summary
Unknown, The vehicle will begin to jerk or shake when it gets up to about 30 - 40mph then levels out. Sometimes it will repeat the jerking when traveling at speed of 50 - 60mph for a few seconds then levels out. Sometimes the vehicle hesitate on take off from a stopped position.
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Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API
