Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655015
Complaint Date: 2025-04-16
Fail Date: 2025-04-15
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ACADIA
Model Year: 2020
Summary
Power steering system fails intermittently. Power steering goes and comes back on without warning, causing the driver to oversteer the vehicle. Mechanic performed software update, which did not fix the problem and told me the power steering module needs to be replaced, which would be over $1,000 for the part, plus labor and re-alignment. Additionally, the replacement power steering module is not currently available - it is on backorder.
Read More...NHTSA ID Number: 11655016
Complaint Date: 2025-04-16
Fail Date: 2025-04-12
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2005
Summary
While merging onto the freeway, the accelerator pedal got stuck to the floor with the throttle wide open. The brakes and emergency brake were ineffective. Measures had to be taken to drive off of the road into ice plant, we we were able to turn off the engine. Further inspection revealed a missing grommet at the wall where the throttle cable passes through to connect to the gas pedal. Furthermore, the plastic around the throttle cable was cracked, which allows for the throttle cable and pedal to push through and get snagged. This could have ended horrifically. We are lucky to be alive.
Read More...NHTSA ID Number: 11655017
Complaint Date: 2025-04-16
Fail Date: 2025-04-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2020
Summary
The vehicle has 27,500 miles on it. Based on what the dealership repair group mentioned, there is an issue with Pa. Purge valve. The part # is #FO LX6Z-9D289-SH TUBE ASY - FUEL VAPO. Since the car has such a low mileage, this repair should be covered under the warrantee.
Read More...NHTSA ID Number: 11655018
Complaint Date: 2025-04-16
Fail Date: 2025-04-07
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: TELLURIDE
Model Year: 2024
Summary
The contact owns a 2024 Kia Telluride. The contact stated while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer for a routine oil change prior to the failure. The vehicle was taken to another local dealer, Van Nuys Kia (6115 Van Nuys Blvd., Van Nuys, CA 91401); where it was diagnosed that the evaporator cooler and charcoal canister were leaking emissions. There was a small leak in the evaporator system. The vehicle was not repaired. The manufacturer was contacted and confirmed that there were no recalls or warranty coverage on the vehicle. The failure mileage was approximately 10,000.
NHTSA ID Number: 11655019
Complaint Date: 2025-04-16
Fail Date: 2025-04-16
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: CT
Model Year: 2015
Summary
For several years now, I have been experiencing incidents where someone and/or a group is hacking into my radio and/or satellite radio systems and trying to lure me into conversation, make comments, or actually sing to whatever it is I'm listening to. Most incidents have been reported to the NHTSA, which they have been filing. Please know that sometimes the "noise is constant", as well as it appears that someone is actually connecting to my vehicle because I can feel it (also reported). I also hear people speaking from the outside of my vehicle (usually the front end on both sides). It has become a distraction at times, which poses risk to not only myself but other drivers as you can imagine. What can be done to mitigate someone attaching to my vehicle? I am also under the impression that they are recording me or using me as podcast material, which is against the law in various states to varying degrees and without my authority. Please advise, as it has been ongoing for years. Thank you for your assistance. DATES OF INCIDENTS: Ongoing since late 2018, if not earlier.
Read More...NHTSA ID Number: 11655020
Complaint Date: 2025-04-16
Fail Date: 2025-04-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2022
Summary
E torque system on this truck has had several problems Factory did replace it, but still has issues Before replacing the system, my truck shut down in the middle road several times very dangerous After replacing the system, I now get strange issues remote start stop won't work Had several situations with the truck, stopping and starting again
Read More...NHTSA ID Number: 11655021
Complaint Date: 2025-04-16
Fail Date: 2025-03-20
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: BRONCO SPORT
Model Year: 2021
Summary
The water pump has been replaced twice already and the water pump needs to be replaced again at 105,000 miles. This will be the fourth water pump this vehicle has. The originally came with, two replacements, and now the one that it needs because it is leaking like the previous three. The turbo charger failed and was burning oil. That was replaced. A month later it is back at the dealership being replaced again
Read More...NHTSA ID Number: 11655022
Complaint Date: 2025-04-16
Fail Date: 2025-04-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2013
Summary
Hello, I am writing a request to supplement 19N01 on Ford models as I had a near accident that almost happened. First, as I was driving, my mileage odometer was glitching showing dashes "------", also notice that my check engine light came on and as a result the airbag off warning was showing as well. As a result of all this, seems that the vehicle malfunction as my vehicle was in "limp mode" while all of this was happening and when pressing the gas no acceleration was happening (mind you that was all happening in heavy traffic). After moving steadily and avoiding heavy traffic, I parked my vehicle to the side and turn it on and off. This seems to restart the system however my check engine was still on. After further research on this issue, I see that this is a known issue that happens with the model of my vehicle. After calling the dealership with my issue, they state it is a customer program rather than a recall. I beg NHTSA to please supplement this known issue and instead of 10 years, please use the 150K mileage. I cannot be driving with this unsafe issue as it was a scary issue that happen during traffic.
NHTSA ID Number: 11655023
Complaint Date: 2025-04-16
Fail Date: 2023-02-15
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2022
Summary
The contact owns a 2022 Honda Pilot. The contact stated while driving 30 MPH, the vehicle suddenly stopped with a hard braking sound. There were no warning lights illuminated. The contact stopped in the middle of the street, and the driver behind the contact got out of the vehicle and informed the contact that he could have caused an accident. The contact stated that he was told by the other driver to take the vehicle to a dealer. The vehicle was taken to a dealer and the battery was replaced; however, the failure persisted. On a separate occasion, while the vehicle was being driven at an undisclosed speed, the vehicle stalled. The vehicle was taken to a dealer however, the dealer was unable to determine the cause of the failure. The contact stated that the shock absorbers were repaired, and the screen was repaired, and the transmission was inspected. The failure reoccurred and the vehicle was taken back to the dealer; however, the cause of the failure was not determined. The vehicle was taken back to the residence. The contact stated that the brakes were making abnormal sounds. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.
NHTSA ID Number: 11655024
Complaint Date: 2025-04-16
Fail Date: 2025-04-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2015
Summary
Side Blind Zone Alert (SZBA) system continues to be an issue with this vehicle. Sensing module(s) on inner left or right side of bumper cover fail due to water intrusion. When sensing module fails, "Service Side Detection System" message will appear on driver information center on instrument cluster. General Motors has previously issued a special coverage "N172097060", which is available on NHTSA website. As indicated in the special coverage document, if the issue is ignored, "the condition could result in the corruption of LS GMLAN that may result in the loss of some driver interface functions such as cluster, infotainment, displays, chime, and passenger presence detection (passenger airbag could be suppressed). Within approximately 30 days of the "Service Side Detection System" message, while driving, instrument cluster speedometer and tachometer went dead, and airbag warning system notification, anti-theft system, tire pressure monitoring system all illuminated. In addition to no speedometer reading, vehicle ignition/security interlock was causing vehicle to run rough. Vehicle would not immediately restart after shutting vehicle off. This is the 4th time a SBZA sensing module has failed on this vehicle. First failure was replaced under factory warranty, second failure was replaced under special coverage N172097060, third failure was replaced out-of-pocket. Contacted General Motors/Chevrolet, and they are not interested in providing continued coverage of the issue, which is a known issue, and likely a design defect, as the design was changed for later model years.
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