Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655005
Complaint Date: 2025-04-16
Fail Date: 2024-09-01
Manufacturer’s Name: VinFast
Auto, LLC
Vehicle/Equipment Make: VINFAST
Vehicle/Equipment Model: VF8
Model Year: 2023
Summary
I have had nothing but brake and suspension problems with my 2023 Vinfast VF8. The vehicle has been to the dealer on three occasions because of brake and suspension noises which prompted the dealer to replace the entire suspension system. However, my concern is with the vehicle's brakes. Under low speed turning with no brakes applied, the vehicle made a metal on metal grinding noise. The vehicle was in the dealer twice for this problem. The first time they put updated brake pads on the vehicle and let me know that the original pads were too thick. The problem continued and the vehicle was taken back to the dealer a little over two weeks ago for the same problem. This time they sanded the surface of the brake pads to avoid them from rubbing against the rotar. The tech at the dealer told me that he beleives the issue may be that the brake caliper does not open wide enough to allow the pad distance from the caliper. Their solution is to sand the pad down. One, is this safe, and two, what happens when the car needs new brake pads, is the dealer going to cover the cost to continually shave the pads down for the life of the vehicle.
NHTSA ID Number: 11655006
Complaint Date: 2025-04-16
Fail Date: 2025-04-15
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL X
Model Year: 2018
Summary
One fine morning Car would not start and shows some errors. tried using a AAA service and Had the car towed into Tesla SC. After diagnosis they mentioned that a HV x099 connector is corroded. To me this cannot be a vehicle owner fault. This seems to be a failure of an integral part associated with the Battery pack. Tesla has charged me a total of $2891.46 including taxes out of which $85 was for the part replacement and $2626.80 for labor costs. This seems like a major issue with a connector so deeply protected if corrodes this should be a Tesla design/manufacturing fault. ------------- Notes from tech: Repair Notes: towed vehicle into service center and utilized maintainer to power on. Once vehicle was online attempted to pull logs. While logs uploaded verified Hvil alerts present on UI. Began investigation checking hvil circuit from x099 to x098. Removed hv battery pack and found corrosion on connector x099. Inspected battery pack and also found corrosion on pack side connector. Will require removing ancillary tray in order to investigate corrosion further into the pack. after removing ancillary tray i found the corrosion had not gone past the low voltage rapid mate connector. Removed and replaced rapid mate and verified proper operation after reassembly. Test drove and verified no alerts present and vehicle functionality restored Total Parts Amount 85.00 Total Labor Amount 2,296.80 Labor Hours 10.44 ----------------------- Concern: corrosion found on connector X099 Repair Notes: performed wire repair on connector x099-11/12. Removed all corrosion from connector and reinstalled. Verified wire repair performed to tesla specification Correction: Wire - Electrical Harness (Does Not Include Access Labor) (Repair) Labor Hours Price Adjustment Subtotal 1.50 330.00 0.00 330.00 Pay Type: Customer Pay Total Parts Amount 0.00 Total Labor Amount 330.00 Labor Hours 1.50 Should these parts connecting to the battery be covered under the Battery warranty? Please help..
NHTSA ID Number: 11655007
Complaint Date: 2025-04-16
Fail Date: 2025-04-16
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2023
Summary
Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working
Read More...NHTSA ID Number: 11655008
Complaint Date: 2025-04-16
Fail Date: 2023-04-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2022
Summary
The contact owns a 2022 Ford F-150. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound coming from the vehicle. The vehicle was taken to the dealer and was diagnosed with a fractured axle and bolts. The contact was informed that the axle and bolts needed to be replaced. The vehicle was repaired. In addition, the contact was informed that the parts used for the repair were the original parts. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. The failure mileage was 15,000. VIN tool confirms parts not available.
NHTSA ID Number: 11655009
Complaint Date: 2025-04-16
Fail Date: 2025-03-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON
Model Year: 2018
Summary
For about a week my engine seemed to be bogging down. I thought maybe it was bad gas purchased that week . I was traveling on [XXX] in Ky a day later as I do everyday . My state speed limit is 70 mph, suddenly my car was bucking and felt like the engine was going to stall and speed immediately went from 70mph to 20 and a huge plume of white smoke came out of the tailpipe and check engine light came on . I was terrified I could have been killed or killed somebody else. I was able to get the car to my mechanic who diagnosed it as cylinder 4 complete fail this vehichle has AFM ( active fuel management ) lifters get stuck , loss of power and engine failure. It cost me 11k for a new engine. And car rental for 1k . After doing research, I was able to find that some vehicles from 2014 to 21 including mine Cadillac GMC Chevrolet among many other vehicles with AFM active fuel management had issues GM knew about this failure and that they engines were defective during production and sold the vehicles anyways upon further investigation because GM was aware of this They were offering to replace the vehicle if it was under warranty or the engine several states Atlanta in California have lemon laws for this. Unfortunately my state does not when I call GM to request a refund since they were aware that the engines should not have been sold while they were defective. They told me because I took it to my mechanic it was out of their hands. There was nothing they can do. . This is not acceptable. They have put consumers lives at risk knowing these engines were defective and decided to sell them anyways I want to know why there was not a lemon law at the beginning and how do I go about getting my money back for the cost of this engine.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11655010
Complaint Date: 2025-04-16
Fail Date: 2024-09-22
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2018
Summary
2018 Traverse. 70k miles. We purchased it brand new at the end of 2017. On [XXX], we were driving home from Michigan the car sputtered and would not accelerate. We were almost hit by a semi that was driving behind us. We were able to pull into a gas station and put the car in park. While sitting at gas station the car shut off and wouldn't restart. No warning lights came on prior to the vehicle shutting down. We had it towed to our mechanic (VIP Automotive- New Lenox, Illinois). The mechanic went through the car and advised that the engine had seized. All fluid levels were fine, no leaks, all scheduled maintenance completed on time. He found metal chunks- not just shavings- in the oil pan. He said he's never seen anything like this and that the catastrophic engine failure had to be due to a defect in the engine. It ended up costing us almost $6,000 to have another motor installed in the car. I contacted Chevy, and was basically told too bad, and that they would not cover or assist with anything. The car was extremely well maintained and I provided a copy of all service records dating back to 2017 when we purchased the car. There are numerous groups on Facebook that have same/similar complaints on the Chevy Traverse (3.6L V6) and Chevy Trucks/SUVs (6.2L V8). I believe they are aware that there are numerous issues with these vehicles and continue to sell them, despite the risk to consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11655011
Complaint Date: 2025-04-16
Fail Date: 2025-04-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2020
Summary
The contact owns a 2020 Ford F-150. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact heard an abnormal ticking sound coming from the engine. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phaser needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 94,000.
NHTSA ID Number: 11655012
Complaint Date: 2025-04-16
Fail Date: 2025-04-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2020
Summary
We received a recall stating that one or more of our seat restraint fasteners may have been improperly secured which may not effectively restrain an occupant during a crash, increasing the risk of injury. However, there are no parts or fix available.
Read More...NHTSA ID Number: 11655013
Complaint Date: 2025-04-16
Fail Date: 2025-04-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2019
Summary
The contact owns a 2019 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the vehicle reached normal driving temperature, the rattling sound ceased; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 74,000.
NHTSA ID Number: 11655014
Complaint Date: 2025-04-16
Fail Date: 2025-02-14
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAX
Model Year: 2024
Summary
While driving vehicle on the Interstate without warning the engine failed. When this occurred the vehicle was being driven at 65 MHP and a strong vibration began that was felt through the steering wheel. Additionally, the vehicle was in the inside lane and had to be maneuvered to get over and to the shoulder. The vehicle was towed to the dealership that it was purchased from which was approximately 150 miles from the breakdown. Dealer indicates a similar issue which I just read about today regarding a Chevy vehicle recall for bearings/cylinder issue. I am submitting this as I believe this recent recall that was announced may involve more Chevy models than were listed. We have been without the vehicle for over 2 months at this time. We have been informed that there are no engines available. This could also be tied to the other engine issue.
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