Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751442

Complaint Date: 2026-07-20

Fail Date: 2026-07-19

Manufacturer Name: Ford Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: FUSION

Model Year: 2012


Summary

No check engine, light or anything lost my electronic steering capabilities I’m going down the road

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NHTSA ID Number: 11751441

Complaint Date: 2026-07-20

Fail Date: 2026-07-08

Manufacturer Name: HondaeBay logo (American Honda Motor Co.)

Vehicle Make: HONDA

Vehicle Model: ACCORD

Model Year: 2015


Summary

The Power Steering Light, Traction Light, ABS Light, and Brake Light all came on and would stay on leading me to check the code which was a 121-11 which seems to be a very common issue with the 9th generation Honda Accord.

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NHTSA ID Number: 11751440

Complaint Date: 2026-07-20

Fail Date: 2026-07-19

Manufacturer Name: ChryslereBay logo (FCA US, LLC)

Vehicle Make: CHRYSLEReBay logo

Vehicle Model: PACIFICA

Model Year: 2022


Summary

On July 19, 2026, I was driving my 2022 ChryslereBay logo Pacifica HybrideBay logo on E-470 at approximately 75 mph. Without warning, the dashboard displayed "Stop Safely. Vehicle Will Shut Off Soon," and the amber check engine light illuminated. At the same time, the vehicle immediately lost all motor power, began slowing, and did not respond to accelerator input. There were six occupants in the vehicle, including four young children. I was traveling on a busy six-lane highway with little to no shoulder. I had to maneuver across traffic without motor power to reach the side of the road, placing all six occupants at immediate risk. After turning the vehicle off for about five minutes, I restarted it. Only the check engine light remained illuminated, and the vehicle appeared to have normal power. We continued driving at 55–65 mph to reach a safer location. About 10 minutes later, the same warning appeared and the vehicle again lost all motor power. This time we were on a steep, busy exit ramp and had to immediately pull off as the vehicle rapidly lost speed, again placing all six occupants at risk. After waiting about five minutes, we restarted the vehicle, drove it to a safe location, and had it towed to a dealership. The dealership was closed, so the cause of the failure has not yet been determined. This incident created an extremely dangerous situation, and we narrowly avoided a collision on the interstate. A sudden loss of propulsion at highway speeds without warning is a serious safety hazard that warrants investigation and consideration for a recall.

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NHTSA ID Number: 11751439

Complaint Date: 2026-07-20

Fail Date: 2026-05-20

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORD

Vehicle Model: FUSION

Model Year: 2009


Summary

my brakes had went out while i was driving home from work

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NHTSA ID Number: 11751438

Complaint Date: 2026-07-20

Fail Date: 2026-07-13

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: CR-V

Model Year: 2024


Summary

Hello, My name is [XXX], and I am writing to bring an urgent matter to your attention. Recently, I had a concerning incident with my vehicle. After parking the car to drop my son off at his lessons, I stepped out of the vehicle and removed him from the back seat. Within about 40 seconds, the rear window of the car suddenly exploded without any apparent cause. There was no prior damage to the window, and nothing struck it or was forced against it. The glass simply shattered right in front of my eyes. Thankfully, neither my son nor I were injured, but I found multiple pieces of glass in the rear passenger area. This could have been extremely dangerous had we been driving at the time. I took the car to the dealership immediately, but they refused to investigate the cause and dismissed my claim entirely, leaving me to handle the repairs on my own. I’m very concerned about this malfunction and would like a thorough investigation, as this could happen to other families and lead to more serious consequences, especially if the vehicle is in motion. Thank you for your prompt attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA ID Number: 11751437

Complaint Date: 2026-07-20

Fail Date: 2026-07-12

Manufacturer Name: MazdaeBay logo Motor Corp.

Vehicle Make: MAZDAeBay logo

Vehicle Model: CX-70

Model Year: 2026


Summary

Blind Spot Monitor detecting phantom objects at highway speeds with no other vehicles around. Speeds between 69-75mph. Right Passenger side blind spot light turns for up to 20 seconds, turns off, then turns on again.

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NHTSA ID Number: 11751436

Complaint Date: 2026-07-19

Fail Date: 2026-07-18

Manufacturer Name: Honda (American Honda Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: CR-V

Model Year: 2024


Summary

While driving on the highway, the driver's side rear passenger window exploded. Only vehicle near me was a pickup truck starting to pass me on the driver's side. The window was open about 2", as well as the driver's window. It sounded like a blast went off next to the car and I saw glass flying across the back seat. It even landed in the compartment behind the seats

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NHTSA ID Number: 11751435

Complaint Date: 2026-07-19

Fail Date: 2026-07-14

Manufacturer Name: KiaeBay logo America, Inc.

Vehicle Make: KIAeBay logo

Vehicle Model: OPTIMA

Model Year: 2018


Summary

I was run off the road by a drunk driver I hit a tree at 35MPH MY AIR BAGS DID NOT DEPLOY NOR DID MY SEAT BELT LOCK!!!! I NOW HAVE MULTIPLE INJURIES I HAVE BROKEN BONES ALL THROUGHOUT MY FACE!!!!! A SEVERE CONCUSSION!!!!! Any time I call the the customer care center and try and get information or call someone I either get hung up or gave the run around and then hung up on my mother in law has also tried calling and have received the same response this is so unacceptable and unprofessional.

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NHTSA ID Number: 11751434

Complaint Date: 2026-07-19

Fail Date: 2026-04-17

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: MUSTANGeBay logo

Model Year: 2026


Summary

My MustangeBay logo prevented me out of nowhere from going over 80, no warning or driver assistance system were active when the incident happened, this car is brand new only 4k miles when it happened, i pulled over to gas station and restarted it, it didnt fix the issue until i let it sit for 20 mins near the gas station their is some kind of glitch in the system and it never happened since but its always in the back of my mind, other owners in 24/25 also reported same issue.

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NHTSA ID Number: 11751433

Complaint Date: 2026-07-19

Fail Date: 2026-07-17

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: JEEPeBay logo

Vehicle Model: WRANGLER

Model Year: 2023


Summary

On numerous instances now, while travelling at highway speeds a small bump or uneven surface will cause the vehicle to experience the "JeepeBay logo Death Wobble" and will violently shake the entire vehicle out of control unless a rapid deceleration and / or stoppage occurs. I have brought it to a dealer who indicates that they were not able to reproduce the "Shimmy" (they also were unable to perform my safety recalls spite have the vehicle for several days in a row). There is a clear shake, wobble, shimmy, or whatever that is easily reproducible at highway speeds of 50 mph or greater.

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Recalls List


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Technical Service Bulletins TSB’s List


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Investigations List



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