Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11655324

Complaint Date: 2025-04-17

Fail Date: 2025-04-16

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: PALISADE

Model Year: 2025


Summary

When traveling slowly and braking, if you hit a bump the car steering begins to shake wildly that makes you feel you will lose control. You have to bump the brakes to make it stop. Seems like the anti lock brakes kick in when it shouldn’t and because it is the front tires make the car violently shake. Happens intermittently and difficult to reproduce at will. Has happened numerous times. Brought to dealership and because it can’t be reproduced at will they will not investigate the issue. Seems to be only a matter of time this will cause an accident.

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NHTSA ID Number: 11655325

Complaint Date: 2025-04-17

Fail Date: 2025-04-12

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: TRAX

Model Year: 2018


Summary

Car smoking under the hood not even a month after getting repairs done to it for the same issue of coolant loss. Replaced engine oil cooler, coolant housing, and turbo. Car started smoking again less than a month later and mechanic baffled at what it may be this time for there is no warning lights illuminated to point to the problem. The vehicle has had its regular maintenance on time.

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NHTSA ID Number: 11655326

Complaint Date: 2025-04-17

Fail Date: 2025-04-17

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: BRONCO SPORT

Model Year: 2021


Summary

The vehicle sometimes ran a little rough while idle at drive thru. Then week later the push start did not work... engine turned over but not start. After 6 times it finally started and ran good on way home. Later that week, kept having traffic lights in town turn red... constant slow so stop and go. Vehicle started sputtering and stalled out in the highway and died in middle of road and would not start. Had to let it sit several minutes and it finally started. We immediately turned around and went home. Made appointment at dealership. Tried to start vehicle to drop off for appointment but would not start. Had towed in. They claim fuel pump replacement required. Drove home and ran ok. Next day power inconsistent and runs rough at start and slow speed with one push start did not work. Reporting since my spouse is in a wheelchair and can not walk. This vehicle is only one we have that my spouse can get in due to disability and I am seriously concerned if vehicle stalls out on public highway again it is likely to result in an accident and he gets seriously hurt. Never had a vehicle I felt unsafe to have my family be in before and do not think it is safe for this vehicle be on the highway.

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NHTSA ID Number: 11655327

Complaint Date: 2025-04-17

Fail Date: 2023-09-17

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: GMCeBay

Vehicle/Equipment Model: YUKON

Model Year: 2023


Summary

Approximately 14’000 miles we were told a rod went through the engine. Our vehicle failed at a high rate of speed leaving myself, wife, and 2 young children to pull off a major highway and call for police to help slow traffic. This happened while driving 70 mph on the highway. The only warning we received was when the car went from “D” drive to “N” neutral on the highway. Fortunately, we had enough time to pull to the side of the road before complete engine failure. GMCeBay road side was not helpful. We were told we would have to find a ride home over an hour away, and when our ride arrived, so did the tow truck. Then, they had to drag the vehicle onto the flatbed because the tow truck company did not have the unlocking device for the wheels. Upon getting it to our house, the tow truck company had to rock our vehicle off the bed! We were not able to tow it where we purchased it. We either had to tow it to the nearest GM dealer or our house. We chose our house because the nearest GM dealer from where we broke down would've been over an hour away from our house. Our second engine failed 2200 miles later while my wife was sitting at a light in a busy intersection. The car again went from “D” to “N,” and it was immovable. The cops had to be called because the tow company couldn’t come fast enough. We were towed out of the intersection, but I waited over 5 hours with several dropped tows for a tow company. That occurred on my birthday. We are now on our third engine, and GMCeBay wouldn’t warranty the engine. Our brand new tires went at 32,000 miles because GMCeBay could not confirm or deny that rocking our vehicle on and off the flatbed three times didn’t affect the alignment. The front two tires inside tread was worn. I was told the tires from the factory are 50+ thousand mile tires. We barely got 32,000 miles. We’ve had multiple issues with electronics, back up camera, and media package. The Lemon Law won’t cover us because our first engine did not fail before 12,000 miles.

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NHTSA ID Number: 11655328

Complaint Date: 2025-04-17

Fail Date: 2025-04-17

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: GRAND CHEROKEE

Model Year: 2014


Summary

Car unexpectedly shifted into neutral without me switching gears while driving.

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NHTSA ID Number: 11655329

Complaint Date: 2025-04-17

Fail Date: 2025-04-15

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: BLAZER

Model Year: 2019


Summary

Coolant Thermostat needs replaced at 59945 miles. The temperature gauge stopped working and the A/C unit shut off. The temperature outside created a safety issue for my family and I to ride in the car. The engine light came on and a message that stated the Steering Assist was effected. This should not happen in a car under 60000 miles.

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NHTSA ID Number: 11655330

Complaint Date: 2025-04-17

Fail Date: 2025-02-18

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: RAMeBay

Vehicle/Equipment Model: 1500

Model Year: 2015


Summary

Issued I have had with this vehicle was the camshaft , started shaking and missfire as I was driving heard from other rameBay owners that this is a common issue on 3.6 ltr The other was an electrical wiring harness that's goes to the engine I have a knob gear shifter as I was driving vehicles. Switch to park and dashboard read something like stop vehicle and restart to shift gear . I thought I had moved it by accident . Next day drove from la, to thousands oaks . Trip started fine till I got to my destination by the grace of God I made it asoon as I parked it all the lights on my dashboard came on traction control throttle body automatic brakes crankshaft sensor and I forgot what else had it towed to LA to mechanic shop where it took them about 3 -4 weeks to pinpoint the issue the esults were the wires were melted and corroded you could see the green residue all along the wire harness. I'm grateful it ain't catch fire or stop on the highway in the middle of the freeway

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NHTSA ID Number: 11655331

Complaint Date: 2025-04-17

Fail Date: 2025-03-08

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: GRAND CHEROKEE

Model Year: 2019


Summary

I am experiencing a delamination issue with the Uconnect screen in my 2019 JeepeBay Grand Cherokee High Altitude. I noticed this issue years ago when my car was still under warranty but thought it was a protective film on the Uconnect screen. Now, the Uconnect screen in my vehicle randomly turns off while driving which is a serious safety issue, especially when using the navigation system. This is a well-documented problem affecting many owners which typically manifests as bubbling or peeling of the screen's surface, leading to erratic touchscreen behavior such as phantom inputs, random changes in settings, or complete unresponsiveness. The root cause of the delamination appears to be the degradation of the "LOCA" adhesive between the screen's layers, often exacerbated by heat. This degradation can lead to the separation of the screen layers, resulting in the aforementioned symptoms. The problem affects various Uconnect systems, notably the 8.4" Uconnect 4C UAQ and 4C NAV units. I have had this issue diagnosed and confirmed by Huntington Beach Chysler DodgeeBay JeepeBay RameBay in Huntington Beach, CA.

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NHTSA ID Number: 11655332

Complaint Date: 2025-04-17

Fail Date: 2025-04-15

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CADILLACeBay

Vehicle/Equipment Model: CTS

Model Year: 2018


Summary

The airbag system failed to deploy during a single-vehicle accident in which the car left the service road and struck a tree. The vehicle sustained significant front-end damage. The driver lost consciousness or experienced disorientation and was unable to recall the events leading up to or immediately following the accident. The lack of airbag deployment increased the risk of serious injury, especially due to the vehicle impacting a tree and being lodged several feet off the road in the woods. Although there were no major injuries in this case, the airbag failure presented a serious safety risk and could have resulted in much worse outcomes. No, the airbag failure has not yet been confirmed or diagnosed by a dealership or independent service center. However, an insurance adjuster did state that based on the crash damage, the airbags should have deployed. The vehicle has not been inspected. No — there were no warning lights, messages, or symptoms indicating a problem with the airbag system prior to the crash. The vehicle appeared to be functioning normally before the incident.

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NHTSA ID Number: 11655333

Complaint Date: 2025-04-17

Fail Date: 2024-04-01

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: BOLT EV

Model Year: 2017


Summary

The steering has grown very stiff and does not return to center. It also feels unstable at speed

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Bestseller No. 1
THINKCAR Bidirectional Scan Tool, THINKSCAN 689BT All System Automotive Diagnostic Tool, Bi Directional OBD2 Scanner with ECU Coding, 34 Services, FCA Autoauth, CANFD and DoIP, Wireless Update
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  • [3000+ Active Tests]Active testing is one of the most useful features in automotive maintenance and greatly improves mechanic efficiency. THINKCAR 689BT bidirectional scanner can send action commends to vehicle sub-systems or components for active test without using vehicle controls. It can perform various tests such as: EVAP Test, Fuel Trim Reset, Injector Buzz Test, Window/ Mirror/ Door Lock Test, Pump and Value Tests, etc. Get functions from "Diagnose>Car Model>System>Active Test".
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Bestseller No. 2
Thinkcar ThinkScan 689 OBD2 Scanner, Bidirectional Scan Tool with Lifetime Free Update, 34+ Reset, 3000+ Active Test, ECU Coding, PMI, All System Diagnostic Scanner for Car, CANFD & DOIP, FCA SGW
  • 【Thinkcar ThinkScan 689 Professional Car Diagnostic Tool】Tired of renew fees? Thinkscan 689 scanner provides dealer-level advanced functions for lifetime free update for auto mechanics and repair shops. 34+ Services, 3000+ Active Test, 100+ Brands Coverage, 64G Memory, Android 10, AutoAuth for FCAeBay SGW, CAN-FD, DOIP, Setting & Changeover, ECU Coding, Component Matching, Power Balance, VAG Guided Functions. Unlimited functions with better compatibility. You can always trust Thinkcar scanner.
  • 【Over 34 Reset Services + Adaptation + Relearn + Calibration + Initialization + Matching】Made for workshops, Thinkscan 689 scanner provides 34+ services for 10,000 vehicles: Auto VIN Detect, ECU Coding, Adaptation, Matching, such as Gear/SAS/EPB/TPMS/DPF/IM.MO/BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset, ABSeBay Bleed, Injector coding, etc. Warm tips: Compatibility may vary on vehicles' model and year, please check the compatibility before purchase to make sure it works well on your cars.
  • 【Real Active Test】Thinkscan 689 scan tool features over 3000+ full bi-directional control ability, to send commands to vehicle’s systems/components, to verify system input/output without using the vehicle's controls, e.g. turn on the radiator fan, modulate the throttle, open/close windows, operate mirrors, Injector Buz Test, turn on interior&exterior lights, sound horn, test door lock actuators, turn on/off front/rear side ACM Solenoid, Vehicle level position calibration, Wheel Speed Sensor Supply.
  • 【OEM Full System Diagnostics】Thinkscan 689 diagnostic tool can access ALL available modules, like Engine, Transmission, Airbag, ABSeBay, ESP, TPMS, Im.mobilizer, Gateway, Steering, Radio, Air conditioning, ect. to read ECU info, read/clear DTCs, view live data, retrieves freeze-frame, and perform bi-directional control to command the components to pinpoint faults. With just a simple click, it provides you with accurate and in-depth diagnostics.
  • 【Superior Compatibility, Support DoIP and CANFD, FCAeBay & SGW】Thinkscan 689 car scanner works on most OBDII-compliant vehicles worldwide in US, Europe, Asia, Africa, and Australia for 12V cars, SUV, light truck, hybrids, and even roadster. And it supports CAN FD and DOIP protocol, which help you easily read different car models without encountering any sort of communication barrier. Thinkscan 689 brings you the best as your daily business helper and never lets you drop the ball!
Bestseller No. 3
Thinkdiag OBD2 Scanner Bluetooth, Full System Bidirectional Diagnostic Scan Tool OE-Level Code Reader with ECU Coding,15+ Reset Service, FCA AutoAuth, All Software 1 Year Update Fits for iOS & Android
  • 【🔧 15+ Advanced Reset & Calibration Functions】The Thinkdiag scanner provides 15+ professional maintenance functions, including:✔ Oil Reset | ✔ ABSeBay Bleeding | ✔ Injector Coding | ✔ SAS Reset✔ TPMS Reset | ✔ BMS Reset | ✔ Transmission Adaptation | ✔ AFS Reset | ✔ Sunroof Calibration | ✔ Brake Reset | ✔ Suspension Relearn | ✔ Electronic Throttle Relearn | ✔ Seat Calibration | + More reset/relearn/calibrate/adaptive functions under automotive full systems diagnostic menu. Ideal professional OBD-II scanner for mechanics and DIY enthusiasts, Thinkdiag delivers factory-level diagnostics with adaptive relearn capabilities for precise vehicle servicing.
  • 【🚗 Full-System Diagnostics OBD2 Scanner Bluetooth】 Thinkdiag OBD2 Scanner supports all Systems diagnostic function, it can read/clear DTCs, read live data, read control module information, actuation tests and maintenance functions for ECM, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc... It works with most car models after 1996, cover more than 120+ car brands. All car make and reset software come with 1 year update without any charge, much valuable and powerful than other scanners in the market.
  • 【⚙️ ECU Coding & Hidden Feature Activation】Thinkdiag diagnose obd2 scanner bluetooth allows you to match the replaced components with ECU, flash hidden functions for BMWeBay, for GM, for Benz etc. Disable some annoying features, customize vehicle's settings to improve performance. No matter you are private owner or professional technician, Thinkdiag is a powerful and handy scanner in your repair tool list. ECU coding is not suitable for every car models, please check with us before purchse.
  • 【🔄 Bidirectional Control & Active Testing】 Thinkdiag car code reader actuates solenoids and actuators for active testing, send commands to systems/components to test their real-time working status, without using manual vehicle controls which saves much diagnostic time and effort to identify malfunction causes. You can check windows, doors, mirrors, sunroof, fans, fuel pump and other parts working status by actuation test function.
  • 【📲 Intelligent Diagnostic Tool with Auto-VIN】Thinkdiag Bluetooth OBD2 scanner makes your smart phone device become a professional vehicle diagnostic tool, it compatible with Android and iOS system. Auto-VIN function supports the Thinkdiag identifies the most car models automatically, if autovin failed, you can choose car info manually. Full system Vehicle health report will be automatically created after diagnosis, report can be shared. Live Data Stream combined 4-in-1 Graphing+Data Record better for monitoring vehicle performance and analyze the abnormal parameter.
Bestseller No. 4
Thinkdiag2 All System Bidirectional Control OBD2 Diagnostic Scanner for iOS & Android, Bluetooth Scan Tool with CAN-FD Protocol, AutoVIN, Active Test, 15+ Reset Functions, ECU Coding, 1 Year Fr-ee
  • 【Cost-effective OBD2 scanner】 Thinkcar Thinkdiag2 is the most powerful wireless diagnostic tool for it's price! Equipped with multi-functions of Newly added CAN-FD protocol, Bi-Directional control(Active Test), ECU coding, 15 Maintenance resets, All Systems diagnosis, Auto VIN, FCAeBay AutoAuth, Unlock the protected FCAeBay vehicle SGW module on ChryslereBay, DodgeeBay, JeepeBay, Alfa RomeoeBay, and FiateBay vehicles manufactured after 2019.120+ Car brands coverage, No IP limited, etc. Good for workshops & DIYers. Kindly send us VIN to check compatibility before purchase
  • 【OE-Level Full Systems Car Scanner with Added CAN FD Protocol】 Upgrade of Thinkdiag, Thinkdiag2 is a bluetooth diagnostic tool can diagnose Full System such as ECM, ABSeBay, SRS, TCM, EPB, TPMS, SAS, A/C, BMS, etc. Thinkdiag2 can read/clear fault codes, read real-time data, read control module information,etc. As the only diagnostic scanner in this price range that supports the CAN-FD protocol, it suits for the latest GM(2019-) , saving $100 to buy a CAN FD adapter, reducing the risk of undetected errors to enhancing the user experience
  • 【Bidirectional Test & ECU Coding】This bi-directional scan tool Thinkdiag2 allows you to send commands from your smartphone directly to the vehicle's ECU for active testing, quickly locate problem areas, such as A/C clutch, windows, doors, sunroof, etc., reducing the diagnostic time and money. ECU Coding allows you to refresh hidden functions to optimize vehicle performance, customize vehicles, match the replaced components with ECU. (Note: kindly send us VIN to check compatibility before order.)
  • 【15+ Maintenance Functions】Thinkdiag2 OBDII code scanner is designed for individual car owners, DIYers, and small repair shops, which has a separate menu of 15 common special functions, such as Oil reset, EPB reset, SAS calibration, ABSeBay bleeding, injector code, TPMS reset, etc. Enter from the all-system diagnostic menu to unlock more system special functions, and effectively handle the reset and relearn of most cars. Note: The Maintenance functions that each car can do may be different
  • 【120+ car brands & FCAeBay Autoauth+10 languages】Thinkcar thinkdiag2 helps you to troubleshoot the problems fast for 100 + US, European, Asian vehicle brands after 1996 that use the OBDII protocol. Only support 12V cars, including gasoline cars and diesel cars. Supporting Autoauth allows you to unlock the protected FCAeBay vehicle SGW module on ChryslereBay, DodgeeBay, JeepeBay, Alfa RomeoeBay, FiateBay vehicles, etc. (Note: Only provide AutoAuth login portal, and need purchase the registration number on the AutoAuth website by yourself.) Multilingual function allows workshop mechanics to avoid language barriers and use it around the world Without restriction
Bestseller No. 5
Bidirectional Scan Tool, Thinkscan 672 Full System OBD2 Scanner Diagnostic Tool, Scanner for Car with Action Test, 28 Reset, CAN FD,Free Lifetime Upgrade
  • THINKCAR TK672 OBD2 Scanner: Powered by an MT8365 CPU with a 2.0GHz Cortex-A53 quad-core processor, the TK672 ensures quick and accurate diagnostics. It offers 32GB of ROM for ample diagnostic data and software storage. The 7-inch widescreen display (1024x600) provides clear and detailed visuals. Modern connectivity options include a TYPE-C charging port, USB 2.0, dual-band WiFi (2.4G/5G), and Bluetooth 5.0 with backward compatibility, ensuring seamless data transfer and updates. A 3150mAh/3.8V battery supports extended sessions. The 1.2-meter detachable DB15 diagnostic cable adds convenience and flexibility, making it easy to connect to various vehicles.
  • Full System OE-Level Diagnostic Tool:The THINKCAR TK672 is a factory-level scanner offering comprehensive diagnostics for all car systems, including ECM, ABSeBay, airbags, SAS, EVAP, TPMS, BMS, and EPB. This versatile tool can read/clear codes, display live data in multiple formats, and supports Auto-VIN for one-click car info identification. With the TK672, you can easily pinpoint vehicle issues, generate detailed Wi-Fi reports, and ensure smooth, safe operation. Ideal for professional mechanics and car enthusiasts, the TK672 provides OE-level diagnostics at an affordable price, making vehicle maintenance and repairs easy and confident.
  • New Bidirectional Diagnostic Scanner:The newly released bi-directional control scanner designed for comprehensive vehicle diagnostics. This advanced tool allows users to send commands directly to the vehicle's ECU to perform active tests on a variety of subsystems, including injectors, coolant pumps, windows, wipers, headlights, mirrors, and more. Offering powerful testing features that significantly reduce diagnostic time, the TK672 is the ultimate solution for efficient and precise vehicle maintenance and repair.
  • 28 Reset services Premier Car Diagnostic Scanner:Specializing in 28 essential reset services, this powerful tool features important reset functions such as Oil Reset, I.M.M.O Reset,D.P.F Reset,SAS Calibration, ABSeBay Bleeding, Injector Coding, AFS Reset, TPMS Reset. Each function is meticulously designed to address specific maintenance needs, ensuring comprehensive care for your vehicle. With intuitive pop-up guidance, the TK672 streamlines complex tasks, making vehicle maintenance more efficient and precise. Keep your vehicle in optimal condition with reliable and advanced reset services provided by the TK672.
  • Upgraded OBD2 Scanner supporting CANFD: The ultimate diagnostic tool supports a wide range of crucial protocols, including CANFD—now supporting for SGM, for GM, for CHRYSLEReBay, and more—along with OBDII and EOBD, ensuring compatibility with over 140 vehicle brands. Main supported standards include ISO 14230-4 (KWP2000), ISO 15765-4 (CAN), ISO 9141-2 (ISO), ISO 14229 (UDS), and SAEJ 1850 (VPW & PWM). These protocols are essential for comprehensive vehicle diagnostics, allowing the scanner to read and clear trouble codes, monitor real-time data, and perform system tests wit high accuracy and efficiency.

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Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API


 

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