Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



Loading...

Loading...

NHTSA ID Number: 11750655

Complaint Date: 2026-07-15

Fail Date: 2026-07-15

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: F-150

Model Year: 2014


Summary

Exited side street onto main 4 lane main road with a median. Upon pulling out wrench light appeared causing all power to engine to cease, oncoming traffic almost hit me. Upon limping into median I shut vehicle off and turned back on. Wrench light was gone, check engine light was there. Code P2112, P2004, P2009.

Read More...

NHTSA ID Number: 11750654

Complaint Date: 2026-07-15

Fail Date: 2026-07-10

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: GMCeBay logo

Vehicle Model: SIERRA 1500

Model Year: 2022


Summary

The upper part of the grill was rattling while I was on a 270 mile road trip. I stopped, inspected it, and found multiple mounting points cracked. I did not feel it was safe to continue driving with it being so loose so I installed four zip ties to continue my trip back home. Safety recall N242490120 had already been completed which means this is the second time the plastic clips on the grill have failed.

Read More...

NHTSA ID Number: 11750653

Complaint Date: 2026-07-15

Fail Date: 2026-01-24

Manufacturer Name: Honda (American Honda Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: HR-V

Model Year: 2024


Summary

*The vehicle exhibited a profound and worrisome vibration under the driver's seat ( I was also told by a HondaeBay logo Serviceman in the passenger seat during the pre-service test drive, that he felt it, also), when accelerating at speeds of 53 mph and above on the highway. This systematic issue was replicated by the dealership across multiple model years (2023 and 2026 HR-V's), suggesting a fundamental mismatch between the heavy SUV body and the lighter Civic chassis platform. The vehicle is NOT available for inspection upon request because I was forced to trade it in for a competitor's vehicle due to structural concerns. *The safety risk was two-fold: structural unpredictability and driver distraction/anxiety. The profound vibration directly beneath the driver's seat felt fundamentally unsafe and unstable at highway speeds, creating a constant fear of a catastrophic mechanical or structural failure while driving at 53 mph+ speeds. Dealing with this profound, undiagnosable vibration caused considerable psychological stress, heartache and anxiety every time I entered the freeway, severely impacting my peace of mind and distraction levels while attempting to navigate high-speed traffic. *Yes, the issue was brought to a HondaeBay logo dealership's Service Department, where they dismissed the shaking by stating "that is just how the HR-V drives." To confirm the systematic nature of the defect, comparative freeway test drives were conducted with a member of the Service Department and a salesman, using both a separate 2023 HR-V and a brand new 2026 HR-V on the exact same route. Both vehicles exhibited the identical, unsettling vibration at 53 mph, confirming it is a widespread engineering defect across the vehicle line. *Yes. My independent mechanic of 20 years did a full inspection but incorrectly blamed "the road". This delayed my dealer visit, where staff also refused to inspect it, saying "that's" just how the HR-V drives". Both facilities failed to address the risk. *No.

Read More...

NHTSA ID Number: 11750652

Complaint Date: 2026-07-15

Fail Date: 2026-07-10

Manufacturer Name: HondaeBay logo (American Honda Motor Co.)

Vehicle Make: ACURAeBay logo

Vehicle Model: MDX

Model Year: 2015


Summary

My 2015 AcuraMDX engine seized while driving creating an unsafe condition as it occurred on a busy roadway. I suspect a rod bearing failure. It has been reported to HondaeBay logo. The same parts listed in the 2015 RDX recall are used in my MDX but the 2015 is not part of the recall. My engine had a knock and had taken it for inspection at an independent Honda specialist. I had learned that the recall covers the 2015 model year for the AcuraeBay logo TLX, the official recall documentation only includes the 2016–2020 model years for the AcuraeBay logo MDX. There were no check engine lights prior to the stall and seizure of the engine.

Read More...

NHTSA ID Number: 11750651

Complaint Date: 2026-07-15

Fail Date: 2025-06-03

Manufacturer Name: VolkswageneBay logo Group of America, Inc.

Vehicle Make: AUDIeBay logo

Vehicle Model: A3

Model Year: 2025


Summary

My 2025 AudieBay logo A3 has been experiencing severe and recurring 'phantom braking' issues, where the vehicle violently and unexpectedly engages the emergency braking system without any obstacles present. This poses an immediate, life-threatening risk of being rear-ended at high speeds. Despite formally notifying VolkswageneBay logo Group of America via certified mail in May 2026, the vehicle has not been successfully repaired. The situation escalated on July 4, 2026, when the vehicle suffered a complete breakdown during operation and had to be towed to AudieBay logo Sugar Land, where it remains out of service. The manufacturer is refusing to repurchase this unsafe vehicle.

Read More...

NHTSA ID Number: 11750650

Complaint Date: 2026-07-15

Fail Date: 2026-07-12

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: LINCOLNeBay logo

Vehicle Model: AVIATOR

Model Year: 2021


Summary

The contact owns a 2021 LincolneBay logo Aviator. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving 70-75 MPH, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to a friend's residence, where it failed to restart. The dealer was contacted and informed that the vehicle would be repaired at the owner's expense because the recall remedy was unavailable. The contact was informed that a reimbursement claim could be filed with the manufacturer afterwards. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.

Read More...

NHTSA ID Number: 11750649

Complaint Date: 2026-07-15

Fail Date: 2026-07-14

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: JEEPeBay logo

Vehicle Model: WRANGLER

Model Year: 2018


Summary

1 - rear door opened while driving, door was checked closed before driving on 7/14/26, it is available for inspection 2 - safety for others were at risk, as some of contents exited vehicle on road 3 - have an appointment on 7/21/26 with original cr dealer 4 - waiting on car dealer to inspect it 5 - no warning lights or messages, first apppeared on 7/14/26

Read More...

NHTSA ID Number: 11750648

Complaint Date: 2026-07-15

Fail Date: 2026-07-11

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: SILVERADO 1500

Model Year: 2021


Summary

An engine lifter broke in my 2021 Chevy Silverado 1500 (6.2 liter) and it bent a push rod. The truck was towed to the dealership where it was purchased. They replace all the lifters on the failed side and the bent push rod. The reason I am reporting this is because it happened at a very unfortunate time and could have resulted in a major accident if the engine would have seized. I was turning a corner, crossing oncoming highway traffic, and pulling our campereBay logo/travel trailer. I see that it has been a relatively common problem with the GM 6.2L and even some 5.3L motors and appears to be related to GM's active fuel management (AFM).

Read More...

NHTSA ID Number: 11750647

Complaint Date: 2026-07-15

Fail Date: 2026-07-15

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: MALIBU

Model Year: 2024


Summary

The contact owns a 2024 ChevroleteBay logo Malibu. The contact received notification of NHTSA Campaign Number: 26V212000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available for the recall repair. The contact stated that the unrepaired recall prevents the use of the vehicle for the purpose for which the vehicle was purchased. The manufacturer was not contacted. The contact had not experienced a failure.

Read More...

NHTSA ID Number: 11750646

Complaint Date: 2026-07-15

Fail Date: 2026-06-25

Manufacturer Name: NissaneBay logo North America, Inc.

Vehicle Make: NISSANeBay logo

Vehicle Model: MURANO

Model Year: 2020


Summary

CVT TransmissioneBay logo failed at 82k miles. Diagnosed at Midas, specific TransmissioneBay logo shop and local NissaneBay logo dealership as needing full replacement. Notified NissaneBay logo Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.

Read More...


Search NHTSA Database for Recalls

Recalls List


Search NHTSA Database for (TSB’s) Technical Service Bulletins

Technical Service Bulletins TSB’s List


Search NHTSA Database for Vehicle Investigations

Investigations List



THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
108 Reviews
THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
  • [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
  • Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
  • Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
  • 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
  • Comprehensive Full System Diagnostics: Diagnose every major system — Engine, TransmissioneBay logo, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
Sale
XTOOL D7S Bidirectional Scan Tool, 2026 AI-Assisted OBD2 Scanner Diagnostic Tool with FCA AutoAuth, All System Car Scanner, 39+ Resets, ECU Coding, PMI, Upgrade of D7, Crankshaft Relearn, CAN FD/DoIP
  • Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCAeBay logo Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
  • 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCAeBay logo AutoAuth: Now supports FCAeBay logo SGW module for ChryslereBay logo, for JeepeBay logo, for DodgeeBay logo (2018+), for FiateBay logo (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for FordeBay logo, for LincolneBay logo, and for MazdaeBay logo ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
  • Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMWeBay logo, for Benz and offline for BENZ, for MIT, along with PMI functions for FordeBay logo, for MazdaeBay logo, and for LincolneBay logo. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
  • OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
  • 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
2026 BOSSCOMM IF745 Code Reader, Check Engine Scanner Diagnostic Tool with 6 Resets, ABS Bleeder/Oil/EPB/SAS/Throttle/Battery, Scanner Diagnostic Tool for Vehicles, Lifetime Free Update, Auto VIN
  • 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/TransmissioneBay logo) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
  • 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.​
  • 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
  • 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
  • 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.

This product presentation was made with AAWP plugin.

Share to...