Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11750675

Complaint Date: 2026-07-15

Fail Date: 2026-07-13

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: MUSTANGeBay logo

Model Year: 2017


Summary

Horn when first pushed does not work....Push it 3-4 times rapidly and it works fine...Intermittent....Yesterday a kid not paying attn pulled out in front of me on a bicycle....I hit the horn, horn did not work, came sooooo close to hitting him......With a horn operating properly it would not have been as nearly deadly as it was......Took it to my dealer, was told it is a common known problem, about $1000.00 to troubleshoot and fix....This is a extremely dangerous defect, known to everyone and should be a recall.....The expense to fix is ridiculous to the point that very few are getting it fixed and it is a continuing deadly issue.....

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NHTSA ID Number: 11750674

Complaint Date: 2026-07-15

Fail Date: 2024-03-02

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORD

Vehicle Model: EXPLORER

Model Year: 2022


Summary

The contact owns a 2022 FordeBay logo Explorer. The contact stated that while the vehicle was in reverse, the rearview camera displayed a blank blue screen. The contact received notification of NTHSA Campaign Number: 26V123000 (BACK OVER PREVENTION); which was associated with the failure. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 6,000.

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NHTSA ID Number: 11750673

Complaint Date: 2026-07-15

Fail Date: 2026-06-26

Manufacturer Name: Mercedes-BenzeBay logo USA, LLC

Vehicle Make: MERCEDES-BENZeBay logo

Vehicle Model: GLA 250

Model Year: 2017


Summary

The contact owns a 2017 Mercedes-BenzeBay logo GLA 250. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. In addition, the contact stated that the warning lights turned off one after the other and the instrument cluster independently powered off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,669.

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NHTSA ID Number: 11750672

Complaint Date: 2026-07-15

Fail Date: 2026-07-15

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: JEEPeBay logo

Vehicle Model: GLADIATOR

Model Year: 2021


Summary

2021 JeepeBay logo Gladiator Sport S equipped with 6 speed manual transmission purchased from Landers JeepeBay logo in Little Rock Ar. Vehicle required the A-19 clutch recall. Recall was completed and I took ownership 6/17/2025. I returned the vehicle within the first week of ownership due to the "service transmissioneBay logo" light periodically coming on. Dealership reset the clutch counter and attempted to give me advice on how to drive a vehicle I was more than capable driving before purchasing. After 13 months and 13k miles I have now gotten a "clutch hot fully release clutch pedal and reduce clutch use" warning twice while traveling down the interstate at 65mph. When this light comes on the vehicle enters "limp mode" and dramatically loses power, not to mention the original recall warnings of fire and fragments. Now clutch is slipping and vehicle power is reduced. Today at a scheduled service appointment to readdress this issue, I was informed by the service manager at Landers that they only fix recalls once and will not readdress the issue.

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NHTSA ID Number: 11750671

Complaint Date: 2026-07-15

Fail Date: 2026-07-01

Manufacturer Name: KiaeBay logo America, Inc.

Vehicle Make: KIAeBay logo

Vehicle Model: SOUL

Model Year: 2016


Summary

The contact owns a 2016 KiaeBay logo Soul. The contact stated that while the vehicle was parked, it was started, and there was smoke coming from the engine compartment. The vehicle was turned off to stop the smoking. The check engine warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact researched and became aware of an unknown recall; however, the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

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NHTSA ID Number: 11750670

Complaint Date: 2026-07-15

Fail Date: 2026-07-01

Manufacturer Name: KiaeBay logo America, Inc.

Vehicle Make: KIAeBay logo

Vehicle Model: SPORTAGE

Model Year: 2026


Summary

I was driving on the freeway, when all of a sudden my car felt like it was driving on its own. It began jerking, rapidly accelerating causing the rpm to go up on its own, and causing the engine to rev. It alternated between accelerating and braking. I pulled off to the side and had it towed to the dealership I lease it from. The dealership drove it and the same thing happened. They said it was stuck in 2nd gear, so they have to completely replace the transmissioneBay logo. There were absolutely no warning lights or messages prior to this occurrence. It happened during rush hour so there were a lot of cars out, and I felt as if I lost control of my car. I also had to pull off to the side of an off ramp as I was attempting to get off at an exit to go to work.

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NHTSA ID Number: 11750669

Complaint Date: 2026-07-15

Fail Date: 2026-07-11

Manufacturer Name: Nissan North America, Inc.

Vehicle Make: NISSANeBay logo

Vehicle Model: ROGUE

Model Year: 2023


Summary

My vehicle experienced severe stalling, rough idling, and a strong burning smell, which match the exact defect characteristics outlined in NHTSA Campaign 26V080 for Nissan main bearing failure (The year 2026 campaign is active). The vehicle was towed to a NissaneBay logo dealership, where technicians confirmed the engine requires complete replacement. However, the dealership is currently attempting to attribute the engine failure to 'coil intrusion' rather than the active bearing recall. The vehicle was purchased used in February 2026, just days after the official recall notification was sent to dealers. I am filing this complaint because the manufacturer is actively reviewing the claim and potentially bypassing a federally mandated safety remedy by blaming a consequential symptom of the engine failure. To specifically answer the above questions: The engine's main bearings failed/malfunctioned internally, causing catastrophic damage requiring a total engine replacement. The vehicle and its components are currently intact and available for inspection at the NissaneBay logo dealership service center. The vehicle suffered sudden, unexpected engine stalling while actively driving. This caused an immediate loss of motive power on a public roadway, creating a severe crash hazard and putting myself and surrounding drivers at risk of a rear-end collision. Yes. An authorized NissaneBay logo dealership service department has inspected the vehicle and confirmed that the engine has suffered a total mechanical failure and needs to be completely replaced. The vehicle is currently being inspected by an authorized NissaneBay logo dealership service center, and the case has been officially escalated to Nissan Corporate for a technical and warranty review. A strong burning smell and severe rough idling appeared a couple days prior to the incident. However, the check engine light did not illuminate or provide any warning until the moment the engine completely stalled on the highway.

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NHTSA ID Number: 11750668

Complaint Date: 2026-07-15

Fail Date: 2026-07-10

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: SILVERADO 1500

Model Year: 2026


Summary

On XXX I was driving from [XXX] to my sister's house in [XXX]. I was relocating to [XXX] for a job. I was pulling a U-haul trailer (6x12) that contained significantly less weight than the truck can handle. About halfway there, on back roads, the truck suddenly slowed significantly and the gas pedal was unresponsive. The light in the dashboard read Reduced Acceleration - Drive with caution. Pulled over, turned off truck, opened driver side door, to reset the truck (read this on google). We had to do this a couple times, because it would just go back to that behavior after a bit. We made it to my sister's house to stay the night. In the morning, XXX, I called the local Chevy Service Dept in [XXX] and asked if I could bring it in, I described the problem. During the drive to the shop, the same issue occurred. Upon arriving at the service dept, the Trailer app was giving a warning that the load may be heavier than max. Which cannot be true. The dealer techs said they had never seen anything like it before, but they seemed to know what to look for. They then informed me that they could not loan me a car because I was traveling out of state. I had a deadline, so my only option was to rent a U Haul box truck, unload the back of my truck into it, hitch the trailer I already had to it, and drive to [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA ID Number: 11750667

Complaint Date: 2026-07-15

Fail Date: 2026-06-25

Manufacturer Name: TeslaeBay logo, Inc.

Vehicle Make: TESLAeBay logo

Vehicle Model: MODEL Y

Model Year: 2024


Summary

SYSTEMIC POWERTRAIN SAFETY DEFECT: Catastrophic Loss of Propulsion & Failure of Dual-Motor Redundancy. 1. Incident & Safety Risk: While traveling in the far-left HOV lane of a 6-lane interstate highway, the vehicle experienced an uncommanded, unwarranted Automatic Emergency Braking (AEB) intervention during a controlled lane change. This sudden deceleration instantly triggered a complete powertrain collapse and total loss of propulsion. The vehicle came to a dead stop in a live highway lane. The driver (me), passenger, and our [XXX] infant were stranded in lane 3 of a 6 lane highway for ~35 minutes until Highway Patrol units arrived to manually push the vehicle across live traffic to the shoulder. This near-miss was an immediate, severe life-safety crisis not just for the occupants but also to others on the road. 2. Symptoms & Alert Codes: There were zero warning symptoms prior to the incident. Immediately upon the power collapse, the touchscreeneBay logo displayed critical faults. Active diagnostic telemetry confirmed alert codes: DI_a137 (No Capable Drive Units) DI_a063 (System Graceful Power Off) 3. Manufacturer Confirmation & Inspection Status: The failure was confirmed in writing by the manufacturer’s service center. The diagnostic invoice explicitly states: "The rear drive inverter experienced an unintended reset due to an error. Sudden power reduction and shutdown while driving." The vehicle is currently held at the manufacturer's facility and is fully available for inspection. 4. Engineering Assessment: As a mechanical engineer, my assessment is the surge through the AEB event to the inverter’s DC-link was unable to damp this load, forcing a hardware logic reset. Crucially, the software logic failed to partition this fault. In a dual-motor architecture marketed as having built-in powertrain redundancy, a localized rear inverter reset should be isolated, leaving the front motor operational to safely navigate out of traffic, this did not happen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (

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NHTSA ID Number: 11750666

Complaint Date: 2026-07-15

Fail Date: 2025-06-03

Manufacturer Name: Ford Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: F-150

Model Year: 2019


Summary

60,000 miles on a10R80 TransmissioneBay logo it slips and will not pull grinding noise going down the road then will kick back into gear. Dangerous going down road. Been a long issue with these transmissionseBay logo FordeBay logo should have fixed.

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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
108 Reviews
THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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