Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11750745
Complaint Date: 2026-07-16
Fail Date: 2026-06-07
Manufacturer Name: General Motors
, LLC
Vehicle Make: GMC
Vehicle Model: YUKON XL
Model Year: 2024
Summary
We're in the waiting period for our 3rd engine. 1st engine failure, while driving on interstate at 70+ MPH, engine stopped running, causing a very unsafe condition for family and surrounding vehicles. Engine failure 2 days later, towed to dealership for inspection, replacement engine was installed ~4 weeks later. 2nd engine failure, while driving on interstate at 75+ MPH, engine seemed underpowered and would rev upwards of 6000+RPMs, not exactly unsafe, but not usual operating conditions either. Returned to dealer, upon inspection, total engine replacement was recommended.
Read More...NHTSA ID Number: 11750744
Complaint Date: 2026-07-16
Fail Date: 2026-07-09
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SOUL
Model Year: 2013
Summary
The contact owns a 2013 Kia Soul. The contact stated that the check engine warning light was illuminated. The contact stated that there was a misfire in the engine. The contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The failure mileage was approximately 151,000.
NHTSA ID Number: 11750743
Complaint Date: 2026-07-16
Fail Date: 2026-07-05
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: INFINITI
Vehicle Model: QX60
Model Year: 2019
Summary
Cvt transmission failing, started @ 113000 miles, trying to work with Infiniti consumer affairs, they have required me to bring the car into their shop for diag. When i purchased the vehicle 2/26/2022, include with the car was an extended warranty for 6 years unlimited miles. They dated the contract back to the manufacturer date in 1/31/2019 and expired on 1/31/2025. I’ve opened a case with Infiniti USA case# 56866430. I feel they have never fixed their CVT transmission issue and it causing consumer undue cost and stress.
NHTSA ID Number: 11750742
Complaint Date: 2026-07-16
Fail Date: 2026-06-24
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON
Model Year: 2017
Summary
Subject: Formal Safety Complaint Regarding Steering Failure – 2017 Hyundai Tucson To Whom It May Concern, I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) investigate a potentially serious safety defect involving the Motor-Driven Power Steering (MDPS) system in my 2017 Hyundai Tucson. I am the second owner of this vehicle. The vehicle currently has approximately 61,000 miles and remains within Hyundai's 10-Year/100,000-Mile Powertrain Warranty period applicable to subsequent owners. Approximately two years ago, the vehicle's engine was replaced under a Hyundai safety recall. Recently, I began experiencing intermittent steering problems in which the steering wheel becomes extremely difficult to turn and appears to momentarily jam or lock while driving. This condition significantly affects vehicle control and creates a serious safety hazard, particularly during turns, lane changes, or emergency maneuvers. I brought the vehicle to Advantage Hyundai in [XXX] for diagnosis. The dealership determined that the vehicle had a Motor Position Sensor Error (Diagnostic Trouble Code C2401) within the Motor-Driven Power Steering (MDPS) system. The dealership informed me that the repair is not covered under the vehicle's warranty and declined to repair it. The dealer also submitted a request to Hyundai for goodwill assistance (Prior Authorization No. XXX), but Hyundai denied that request. I subsequently contacted Hyundai National Consumer Affairs (Case No. XXX) seeking assistance. Unfortunately, Hyundai also denied my request despite the relatively low mileage and the serious safety implications of the steering malfunction. My concern extends beyond the cost of repair. A malfunction in the electronic power steering system that causes steering to bind, jam, or become difficult to control presents a significant risk of a crash, injury, or loss of life. Steering is one of the most critical safety INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
NHTSA ID Number: 11750741
Complaint Date: 2026-07-16
Fail Date: 2026-07-09
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2022
Summary
Component: Air Conditioning – A/C Hose Assembly / Refrigerant Discharge Line The air conditioning refrigerant discharge line (A/C hose assembly) appears to have been improperly designed and/or installed during manufacturing. The rubber A/C hose was routed in a manner that caused it to rest against or press against the side of the engine. Over time, the engine heat and constant contact burned a hole through the hose, causing a rapid loss of refrigerant (Freon). As a result of the refrigerant leak, the air conditioning system stopped blowing cold air, and the HVAC system no longer functioned properly. This failure was not caused by normal wear and tear, but by the improper routing and placement of the A/C hose against the engine. The issue was confirmed by Meineke Service Center through a diagnostic inspection and UV dye leak test, which identified the damaged refrigerant discharge line as the source of the leak. A significant safety concern is that simply replacing the hose does not permanently correct the problem if the replacement hose is routed in the same location. Without a manufacturer-provided redesign or long-term repair solution that prevents the hose from contacting the engine, the replacement part is at risk of failing in the same manner. There were no warning lights, dashboard messages, or other indications before the failure occurred. The air conditioning stopped blowing cold air after the refrigerant escaped through the damaged hose. I believe this is a manufacturing and/or design defect that could affect other vehicles with the same hose routing configuration. I am requesting that NHTSA investigate this issue and determine whether a safety recall or manufacturer corrective action is warranted.
Read More...NHTSA ID Number: 11750740
Complaint Date: 2026-07-16
Fail Date: 2026-05-10
Manufacturer Name: General Motors, LLC
Vehicle Make: BUICK
Vehicle Model: ENCORE
Model Year: 2017
Summary
The contact owns a 2017 Buick Encore. The contact stated that while the vehicle was parked and unattended in the driveway in front of the residence, the front passenger’s side tire suddenly blew out. The tire pressure warning light was illuminated. The vehicle was towed to a local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The turbocharger had previously become inoperative. The vehicle was towed back to the residence. The vehicle was towed to another local dealer, Boyd's Chevrolet (1875 Spartanburg Highway, Hendersonville, NC 28792). After three weeks, the dealer made an unknown diagnosis and replaced the tire. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 129,000.
NHTSA ID Number: 11750739
Complaint Date: 2026-07-16
Fail Date: 2026-07-11
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: TRAX
Model Year: 2024
Summary
We were driving on the highway when the Trax suddenly made a popping sound, all the electric went off, and then the engine cut off. We lost control of steering for a bit, we're able to get to the side of the road. We had the car towed to the local Chevrolet dealer for diagnostics. The service manager informed me the engine is unrepairable due to a hole in the engine block, likely where the engine threw a rod. In order to get the engine replaced we have to have it towed to a second dealership, which we are in the process of doing now. I just purchased this vehicle 3 weeks ago without knowing this issue was a possibility
NHTSA ID Number: 11750738
Complaint Date: 2026-07-16
Fail Date: 2026-07-09
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: PACIFICA
Model Year: 2022
Summary
The contact owns a 2022 Chrysler Pacifica. The contact stated that while the vehicle was shifted into reverse(R), the back-over prevention camera intermittently failed to display an image of the rear of the vehicle. The back-over prevention camera failed to operate as needed and a bright green screen was displayed before the screen turned black. The vehicle was taken to the dealer, who was unable to determine if the radio software needed to be updated; however, the dealer was unsure if the update would fix the vehicle. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 24V436000 (Back Over Prevention). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 38,623.
NHTSA ID Number: 11750737
Complaint Date: 2026-07-16
Fail Date: 2026-06-03
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SANTA FE
Model Year: 2025
Summary
First tire blowout- 6/3/26- on Ohio turnpike tire just blew. No nails / no pothole/ no reason back passengers side Second tire blowout - 7/4/26 on laurel street Pittston ( paved road, hit small bump in road. Nothing unusual) tire just blew out. Front drivers side). No nails no reason) Third tire issue -7 /16/26 large bubble noticed on back drivers side . Going to try to drive it to get ANOTHER new tire. After investing this on the internet, this is a know problem with the pitelli scorpion tire on the calligraphy model. We were never notified . Recommendation in line is to Replace all 4 tires! We just patio 1300.00 for the other 2 new ones which are apparently not safe. We no have to get a tire We were lucky that the 2 blowouts did not cause us to get in an accident or cause injury to someone. It’s only a matter of time and hundai will have a major suit in their hands I am going to file a complaint with Hyundai and the attorney general and anyone else I can think of. People need to be warned and they need to pay for new tires tie me plus the ones I already replaced Ethan now need to get rid of. If you Google you will see this had been a known problem previously reported to Hyundai
Read More...NHTSA ID Number: 11750736
Complaint Date: 2026-07-16
Fail Date: 2026-07-01
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: ASCENT
Model Year: 2019
Summary
Noticed my car shifting incorrectly since 66,000 miles. At approximately 68,800 miles transmission begin to fail. At a stop sign I pulled out before oncoming traffic with what should have been plenty of time, but transmission failed. It seemed to have had chain slip; completely stopping the car when I was in oncoming traffic. I put the pedal to the floor it caught, and whipped me around the corner. After that it was doing the same thing consistently until I parked it at my residence.
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