Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11750816

Complaint Date: 2026-07-16

Fail Date: 2026-06-06

Manufacturer Name: NissaneBay logo North America, Inc.

Vehicle Make: NISSANeBay logo

Vehicle Model: ROGUE

Model Year: 2023


Summary

Car went in to limp mode twice! (Vehicle speed wouldn’t get over 50 miles per hour.) The car was taken to the nearest O’Reilly to be diagnosed. The diagnosis said “ Powertain diagnosis troubled codes : P0012 Code Indicates that the Bank1intake camshaft position timing was retarded beyond limits for a predetermined time period of time. Also said replace engine variable valve time (vvteBay logo) solenoid both times!!!

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NHTSA ID Number: 11750815

Complaint Date: 2026-07-16

Fail Date: 2026-02-19

Manufacturer Name: Ford Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: ESCAPE

Model Year: 2016


Summary

unknown

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NHTSA ID Number: 11750814

Complaint Date: 2026-07-16

Fail Date: 2026-07-16

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: GMCeBay logo

Vehicle Model: SIERRA 1500

Model Year: 2021


Summary

P1098 code indicating stuck/ unresponsive engine coolant control valve. N252508341 exists for this part; however claim is my VIN is not covered under the bulletin or included on any standard warranty coverage. Part should last more than 150k miles, vehicle less than 90k. Less than 2 weeks ago suffered a complete EBPV failure that destroyed coolant and DEF lines, also not covered. No explanation for why my specific VIN (a 3.0L diesel in the supposedly covered MY) is excluded. Have been unable to find evidence of any applicable vehicles that were 'covered' under this bulletin. Fault forces an unexpected derate which can engage while accelerating, including while merging into freeway traffic. This is an obvious safety hazard. Engine check light illuminates approximately 30 to 60 seconds before derate limits top speed and throttle response. No messages to operator. Dealer has confirmed issue.

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NHTSA ID Number: 11750813

Complaint Date: 2026-07-16

Fail Date: 2026-07-15

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: SILVERADO 2500

Model Year: 2021


Summary

Wrangler Trailrunner AT LT275/65R20 were on the truck when I purchased my new 2021 Chevy 2500. I only have 25K miles on it. I was driving on the interstate and the tread came off the tire tore my wheel base apart and damaged back of truck along with scratches on the side by wheel also tore wheel trim off.

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NHTSA ID Number: 11750812

Complaint Date: 2026-07-16

Fail Date: 2026-07-14

Manufacturer Name: Ford Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: MUSTANGeBay logo MACH E

Model Year: 2022


Summary

The contact owns a 2022 Ford MustangeBay logo Mach-E. The contact stated that while driving at an undisclosed speed, the vehicle became inoperable and the vehicle stalled, and the gear shifter was inoperable. The contact exited the vehicle and was unable to re-enter the vehicle because the doors were locked and failed to unlock. The messages "Service Now" and "Battery Management" were displayed on the instrument panel. The pre-collision sensor warning light and several other unknown warning lights were illuminated. The failure had occurred on several occasions. The vehicle was towed to the residence, and the batteries were replaced. The contact researched the issue and became aware of an unknown recall; however, the VIN was not included. The vehicle was taken to a dealer, where it was determined that the battery management system needed to be reset. The vehicle was repaired, and the dealer advised the contact to drive the vehicle for 30-40 miles. However, after approximately 3 miles, the message "Stop Now" was displayed on the instrument panel, and the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

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NHTSA ID Number: 11750811

Complaint Date: 2026-07-16

Fail Date: 2026-07-06

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: PASSPORT

Model Year: 2025


Summary

The contact owns a 2025 HondaeBay logo Passport. The contact stated that on several occasions, the Auto START/STOP intermittently failed to operate and the vehicle shut off while depressing the accelerator pedal. The contact stated that a battery warning light was displayed on the instrument panel. The contact was able to restart the vehicle. Due to the failure, the contact was forced to manually turn off the feature each time after starting the vehicle. Upon investigation, the contact's husband discovered NHTSA Action Number: EA25004; and associated the failure with the Action Number. The husband also associated the failure with the fuel injector or a possible software update. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,800.

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NHTSA ID Number: 11750810

Complaint Date: 2026-07-16

Fail Date: 2025-09-20

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: GMCeBay logo

Vehicle Model: SIERRA 3500

Model Year: 2024


Summary

"The integrated trailer brake system abruptly fails while towing heavy loads, completely disabling trailer break stopping power and creating an imminent threat of highway crash and serious bodily injury." The sound system inherently stops working and will not produce sound from any device in the truck weather that be Hazards, Blinkers, Radio including AM,FM, Sirus Radio, Bluetooth or Car play as well as OnStar. The truck has been taken to a certified GMCeBay logo dealer 4 times for these exact issues with also being provided the service bulletin information #N232414840 dated July 16, 2025 stating that the 2024 gmceBay logo 2500/3500 HD trucks requiring a new Trailer Break Control Module. This issue has been on going from September 2025 and still an issue as July 16, 2026 and still in the Shop today with a call back stating ready for pick up with the same module but dealer stated re flashed module. ( this is the 3rd reflash )

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NHTSA ID Number: 11750809

Complaint Date: 2026-07-16

Fail Date: 2026-07-09

Manufacturer Name: NissaneBay logo North America, Inc.

Vehicle Make: NISSANeBay logo

Vehicle Model: PATHFINDER

Model Year: 2015


Summary

The contact owns a 2015 NissaneBay logo Pathfinder. The contact stated that while driving 65 MPH, the front driver’s side curtain air bag deployed without impact. No warning lights were illuminated. The contact slowed down and veered over to the side of the road to park and inspect the vehicle. The Fire Department and the local EMT was contacted to inspect; however, there was no injury reported. The vehicle was towed to a local body shop, and the local dealer was contacted, however the vehicle was not diagnosed or repaired. The VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was 200,000.

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NHTSA ID Number: 11750807

Complaint Date: 2026-07-16

Fail Date: 2026-07-04

Manufacturer Name: BMWeBay logo of North America, LLC

Vehicle Make: BMWeBay logo

Vehicle Model: I4

Model Year: 2024


Summary

On July 4th, 2026 we were driving home in a storm. The windshield wipers failed while in the automatic setting, completely shutting off, creating a safety hazard. We pulled to the side of the road and restarted the vehicle. Afther the reboot they had resarted, but agian failed within ten minutes. We pulled over again giving the car more time to cool/reset and contacted BMWs internal SOS service. They could not hear due to the rain coming down on the car. Eventually we were able to proceed home with the wipers on a low setting. We took the vehicle to the dealership. They were unable to reproduce the defect, calling it an anomally in one video. The BMWeBay logo techs are the only one to have inspected the vehicle. As for warnings, there were none. It was just a system failure mid-storm with no proceeded or forwarned error codes.

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NHTSA ID Number: 11750806

Complaint Date: 2026-07-16

Fail Date: 2026-06-24

Manufacturer Name: Ford Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: F-150

Model Year: 2014


Summary

While driving on the highway Vehicle appeared to downshift into to low of a gear range causing me to almost lose control of the vehicle

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Recalls List


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