Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11750795
Complaint Date: 2026-07-16
Fail Date: 2026-07-09
Manufacturer Name: Kia
America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2023
Summary
While traveling on a freeway, the front sliding portion of our sunroof exploded outward and upward. Sunroof was closed at the time with no impact present to cause the event. A very expensive repair for something that is clearly a defect of some sort. KIA was contacted and not willing to warranty or help cover.
NHTSA ID Number: 11750794
Complaint Date: 2026-07-16
Fail Date: 2026-07-13
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2021
Summary
The car shut off and put itself in neutral in the middle of the road. It seemed that the automatic shutoff glitched and caused the car to shift to neutral. We had to shut it off then start it back. It didn’t start right up. We had to try a couple of times. It was very scary being stranded in the middle of the road and not knowing how to correct the problem.
Read More...NHTSA ID Number: 11750793
Complaint Date: 2026-07-16
Fail Date: 2025-11-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FLEX
Model Year: 2019
Summary
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the back-over prevention camera turned on and off, and occasionally flickered. The failure became worse, and the image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 115,554.
NHTSA ID Number: 11750792
Complaint Date: 2026-07-16
Fail Date: 2026-06-03
Manufacturer Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: EQE 320+
Model Year: 2026
Summary
The contact owned a 2026 Mercedes-Benz EQE 320+. The contact stated that while driving forward into the parking space and depressing the brake pedal, the transmission was shifted from park to drive to move up in the parking space, and the vehicle unintendedly accelerated over the curb. After stopping the vehicle, the contact shifted to reverse to back into the parking space. The vehicle suddenly accelerated and drove across the parking lot, and crashed into a parked vehicle. The contact shifted to drive (D), and the vehicle unintentionally accelerated, drove across the parking lot, over the curb, and crashed into a concrete column of a four-story apartment building. During the crash, the air bag deployed, and the contact was knocked unconscious. The contact sustained a concussion and neck injury, left hip injury, and was rushed to the hospital. A Police report was filed at the scene, and the vehicle was deemed destroyed and towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,300.
NHTSA ID Number: 11750791
Complaint Date: 2026-07-16
Fail Date: 2026-07-12
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2023
Summary
On Sunday, July 12, 2026, the 6.2L V8 (L87) engine in my 2023 Chevrolet Silverado 1500 ZR2 seized and locked up completely, resulting in total loss of propulsion. I was driving at 65 MPH when it felt like the transmission was slipping and I lost power and coasted the truck to the side of the road. COMPONENT: Engine (6.2L V8, RPO L87) — connecting rod/crankshaft failure consistent with Safety Recall N252494001 (NHTSA Recall 25V-274). The vehicle is available for inspection. It is currently at Cable Dahmer Chevrolet, where it was towed on July 13, 2026, and remains inoperable. SAFETY RISK: The engine seized during operation, causing sudden and complete loss of propulsion in traffic. This is the exact failure mode identified in Recall 25V-274 as increasing the risk of a crash. CRITICAL DETAIL: This vehicle previously underwent inspection under Safety Recall N252494001 and PASSED on Feb 3rd 2026 at VAN Chevrolet in Kansas City. GM deemed the engine non-defective and issued extended warranty coverage of 10 years/150,000 miles under the associated special coverage program. Despite passing GM's recall inspection, the engine suffered catastrophic failure. This appears directly relevant to NHTSA's open recall query regarding the effectiveness of GM's recall remedy. DEALER CONFIRMATION: A technician at Cable Dahmer Chevrolet has verbally confirmed the engine is locked up/seized. Formal diagnosis is pending master technician sign-off and submission to GM, expected the week of July 20, 2026. The manufacturer has not yet inspected the vehicle. WARNING SIGNS: No warning lamps, messages, or symptoms appeared prior to the failure. The engine failed without warning
NHTSA ID Number: 11750790
Complaint Date: 2026-07-16
Fail Date: 2026-06-29
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2017
Summary
The contact owns a 2017 Honda Pilot. The contact stated that while driving approximately 30 to 60 MPH, the emission warning light illuminated. The contact was concerned about the vehicle stalling while driving. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector, torque converter, and front and rear catalytic converters needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was contacted and offered goodwill assistance. The failure mileage was approximately 127,000.
NHTSA ID Number: 11750789
Complaint Date: 2026-07-16
Fail Date: 2026-06-17
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2017
Summary
This vehicle was involved in an accident. The car crashed into a concrete barrier separating the interstate highway. The front passenger airbag appeared to only partly deploy, and the driver air bag did not deploy.
Read More...NHTSA ID Number: 11750788
Complaint Date: 2026-07-16
Fail Date: 2025-12-15
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FLEX
Model Year: 2019
Summary
The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 24V951000 (BACK OVER PREVENTION); and associated the failure with the recall. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 59,995.
NHTSA ID Number: 11750787
Complaint Date: 2026-07-16
Fail Date: 2026-01-05
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: TUNDRA
Model Year: 2023
Summary
We have dropped off our vehicle in January of 2026 for an engine recall with Toyota. We are about to go into the 8th month of no repair. We have a Toyota Brand Engagement Center Case number 260615000517. Still no engine ID'd by corporate nor any updates towards eta. We have a loaner, but our truck is sitting with brand new tires and loosing value daily.
NHTSA ID Number: 11750786
Complaint Date: 2026-07-16
Fail Date: 2026-07-15
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: GRAND HIGHLANDER
Model Year: 2024
Summary
I've had consistent issues with the vehicle accelerating and shifting. These include sluggish acceleration, loss of power and sputtering when we've come to a complete stop and starting to move again. We've almost been hit by other vehicles at least over 20 times because the vehicle has failed to accelerate when pulling into a roadway. The car hesitates during acceleration regardless of how much I push the gas. Once it starts to go, it feels as though the car can't shift from 1st to 2nd gear, The RPMs get extremely high while the car is going 25-40 mph and remain there for a few seconds up to ~20 seconds. I am fearful of getting t-boned when my car hesitates while turning at an intersection, going through an intersection or pulling out from a parking lot. I have been stuck in several intersections when traffic was coming toward me, but thankfully those cars had patience and avoided us. I've also found that this issue always happens when the hybrid battery shows that it only has a charge of 3 bars. It seems that the engine, transmission and hybrid battery don't know how to communicate when the battery charge gets that low. This has been happening since Dec 2023 when I bought the vehicle and the dealer has never been able to duplicate or find any error code, they are refusing to fix a known issue when many others are experiencing the same issue. There are Toyota Technical Service Bulletins (TSBs) out there regarding this problem but my dealer told me they won't do anything as it could label my vehicle a lemon. This is creating an unnecessary safety risk for me and my family.
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