Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11655236
Complaint Date: 2025-04-17
Fail Date: 2025-03-14
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: Q50
Model Year: 2015
Summary
Transmission failure without warning!!
Read More...NHTSA ID Number: 11655237
Complaint Date: 2025-04-17
Fail Date: 2025-04-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2017
Summary
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,919.
NHTSA ID Number: 11655238
Complaint Date: 2025-04-17
Fail Date: 2025-04-14
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A6 ALLROAD
Model Year: 2023
Summary
The car does a hard braking when reversing into fairly tight parking space . Due to the over sensitivity of Audi Pre Sense feature the car brakes hard even though there is no close by object at risk of being hit . I have taken the car for the dealer and they acknowledge that the hard braking initiated by Audi Pre Sense is a feature and not a bug . One can see many threads in Reddit reporting this problem .
NHTSA ID Number: 11655239
Complaint Date: 2025-04-17
Fail Date: 2025-04-14
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: IMPREZA
Model Year: 2019
Summary
Description of the Problem: On or about [XXX], my 2019 Subaru Impreza experienced a sudden engine failure. The check engine light illuminated, and the engine shut off. Specifically, the check engine light came on approximately two minutes into the drive, and the engine shut off within 30 seconds of the light appearing. The vehicle was taken to Albany Subaru in Albany, CA, where a technician diagnosed the issue as a blown 15 amp ignition fuse and a damaged ignition coil (#4). Albany Subaru is recommending replacement of the spark plugs, coil packs, and the fuse. Albany Subaru has stated that "Subaru sent the recall out due to defective coil packs, and had the new updated coil packs installed. My tech is recommending to replace the coil packs due to the fuse blowing out and shorting out the current coil packs. The #4 coil was found damaged during the inspection." Connection to Recall: I am concerned that this current failure is related to the original defect addressed by Recall 21V264000. My vehicle had the recall service performed on November 14, 2019, to replace the ignition coils. It appears that the replacement coils, or an issue related to the recall repair, may have failed, leading to the blown fuse and further coil damage. I have asked the service technician at Albany Subaru to specifically determine if the current failure is in any way related to the original defect or the replacement parts installed under the recall. Safety Concern: This sudden engine failure poses a significant safety risk. A loss of engine power while driving can lead to a crash, especially at higher speeds or in traffic. In my experience owning many vehicles, I have never encountered issues with ignition coils, nor have I experienced this frequency of recalls. Vehicle Information: • Year: 2019 • Make: Subaru • Model: Impreza • VIN: [XXX] • Mileage: 59,784 miles Recall Information: • NHTSA Recall Number: 21V264000, Service date: Nov 14, 2019 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
NHTSA ID Number: 11655240
Complaint Date: 2025-04-17
Fail Date: 2025-01-15
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2010
Summary
I was hit in the back by an SUV (my speed=40 mph, the SUV's speed=70 mph). As a result of the impact, my prius flew off the road, hit the roadside railings, and then rolled over 4 times landing upside down. However, NONE of the airbags deployed. This includes the front, side, and curtain airbags. The vehicle was serviced at a Toyota dealership a few years ago where they performed the airbag recall. However, the airbags did not deploy at all. Only sheer luck saved me from death due to the airbag malfunction.
NHTSA ID Number: 11655241
Complaint Date: 2025-04-17
Fail Date: 2024-09-15
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 328I
Model Year: 2016
Summary
The contact owns a 2016 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .
NHTSA ID Number: 11655242
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TLX
Model Year: 2018
Summary
The contact owns a 2018 Acura TLX. The contact stated that while driving at an undisclosed speed, the Acura Watch warning light illuminated. The Adaptive Cruise Control, Lane Keep Assist System (LKAS), and Collision Mitigation warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Acura Watch bumper sensor. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 54,000.
NHTSA ID Number: 11655243
Complaint Date: 2025-04-17
Fail Date: 2025-04-03
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: GENESIS
Vehicle/Equipment Model: GV80
Model Year: 2021
Summary
Subject: Safety Complaint – Fuel Door Malfunction on Genesis Vehicle Dear NHTSA, I am writing to formally file a safety-related complaint regarding a fuel door malfunction on my Genesis vehicle. This defect has left me unable to access the fuel tank, presenting a serious safety risk—particularly the possibility of being stranded without fuel, which poses a threat to both driver and passenger safety. I have been informed by both Genesis Customer Care and the Genesis dealership in Huntsville, Alabama that this issue is common and recurring across multiple Genesis models. It is not the result of wear and tear, and is unrelated to mileage. This is a design or mechanical flaw that directly compromises vehicle operability. Despite acknowledgment that this is a known defect, Genesis has refused to resolve the issue under warranty, even though it is clearly a safety-related failure. I have attempted to escalate the matter internally, but have encountered delay, avoidance, and a refusal to take accountability. If this defect were to leave me or my family stranded without access to fuel—especially in extreme weather or on a busy highway—it could result in severe consequences. I believe this issue merits formal investigation and potential recall consideration. I respectfully request that the NHTSA review this issue and consider initiating an investigation to determine whether a recall or safety bulletin is warranted. Thank you for your attention to this matter.
NHTSA ID Number: 11655244
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2012
Summary
Odometer Fraud. The contact purchased a 2012 Honda Civic. The contact stated that while attempting to repair the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was an independent dealer sale. At the time of purchase, the vehicle mileage was 71,00 and at the time of replacing the instrument panel, it was discovered that the mileage was 190,000.
NHTSA ID Number: 11655246
Complaint Date: 2025-04-17
Fail Date: 2025-04-17
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2022
Summary
Small rocks cause very large cracks across windshield. Windshield seems brittle or fragile.
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