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June 7, 2022 NHTSA CAMPAIGN NUMBER: 22V400000
Damaged Cooktop Control Valves May Leak Gas
A gas leak in the presence of an ignition source can increase the risk of a fire.
NHTSA Campaign Number: 22V400
Manufacturer Off Grid Trailers
Components EQUIPMENT
Potential Number of Units Affected 300
Summary
Off Grid Trailers (Off Grid) is recalling certain 2021-22 Expedition, Pando, and Switchback travel trailers equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.
Remedy
Off Grid will work with Dometic to replace the cooktops, free of charge. Owner notification letters were mailed August 17, 2022. Owner’s may contact Off Grid customer service at 1-800-786-3221.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, within the VIN reference list attached
NHTSA Recall No. 22V400 August 16, 2022
Dear Off Grid Trailer Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Off Grid Trailers has decided that a defect, which relates to motor vehicle safety exists in certain 2021-2022 Expedition, Pando, and Switchback travel trailers equipped with certain Dometic CE99-ZF and P18022 2-burner cooktops that were manufactured between August 1, 2020, and June 30, 2021.
WHY DOES MY VEHICLE NEED REPAIRS?
The Problem:
The user of a recreational vehicle may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s).
The ignition will result in a small pilot flame directly at the control knob.
The Risk:
There is an increased risk of injury and fire.
Affected Units:
The recall population consists of cooktop models CE99-ZF and PI8022 with the affected serial numbers indicated below.
- CE99-ZF: Cooktop with two burners and safety glass cover
- 02093610034000001 – 02093610034000600
- 11993610034000001 – 11993610034000510
- 12593610034000001 – 12593610034000500
- PI8022: Cooktop with two burners and safety glass cover
- 11093610034600001 – 11093610034600550
- 12393610034600001 – 12393610034600550
- IF YOU OWN ONE OF THE UNITS SHOWN ABOVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED IN ACCORDANCE WITH THIS RECALL.
- DO NOT ATTEMPT TO REPAIR THESE COOKTOPS ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETICQUALIFIED SERVICE TECHNICIAN.
How do I know if my cooktop is part of the 22E021 NHTSA recall?
- Find the CE99-ZF or PI8022 model number and serial numbers by locating the nameplate on the unit, underneath the cooktop, visible when the cooktop is raised (see below). To locate on your Off Grid Trailer please reference:
https://www.youtube.com/watch?v=ucGmxx78WCs
- If you are unsure, call 888-943-4905 or 574-389-3713 or email us at
Recall.Cooktop.22E021@Dometic.com to confirm that your CE99-ZF or PI8022 series cooktop is one in the population of recalled units for Recall 22E021.
How do I remedy my CE99-ZF or PI8022 cooktop with the Dometic remedy without cost?
- Make sure you keep this notice.
- DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE
INSTRUCTIONS ABOVE IF YOUR UNIT IS AFFECTED BY THIS RECALL.
- Contact any Dometic authorized dealer/service center, call the Dometic Recall Hotline at 888- 943-4905 or 574-389-3713 or email us at
Recall.Cooktop.22E021@Dometic.com. They will direct you to a Service Center to have the remedy installed on your RV or Boat CE99-ZF or PI8022 cooktop so that the leak from this potential safety-related defect will not occur in the future.
- The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after May 13, 2022 and will be installed at NOT COST to you. The remedy for an affected unit will be a complete replacement of the cooktop. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one and a half hours to complete.
- DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK THAT COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT.
- There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 22E021 Cooktop Recall Response Card and sends it back to Dometic Corporation. The Recall Response Card is already set up with postage for return.
What if my affected CE99-ZF or PI8022 cooktop was repaired prior to the recall?
- Make sure you keep this notice.
- Please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at Cooktop.22E021@Dometic.com and provide us with the serial number information for the unit, a picture of the data plate confirming the serial number as shown above and a copy of the original receipt for the repair.
- Reimbursement for parts and labor will be provided.
If YOU no longer own the RV or Boat with the CE99-ZF or PI8022 cooktop:
If you are no longer an owner of a RV or Boat that has a CE99-ZF or PI8022 cooktop, please call the Dometic Recall Number 888-943-4905 or 574-389-3713 or email
Recall.Cooktop.22E021@Dometic.com and provide us the name and address of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to. We would greatly appreciate you furnishing us with this information so we can follow through with notification to the subsequent owner.
Alternatively you can contact Off Grid Trailers as follows:
Website: https://offgridtrailers.com/claims/
Phone: 1-800-786-3221 or 1-587-570-8687 Attn: Doug Bewick
Mail: Off Grid Trailers 6322 Roper Rd NW, Edmonton, Alberta, Canada T6B 3P9 Attn: Doug Bewick
What if you have already paid for this repair?
- Make sure you keep this notice.
- Please call the Dometic Recall Number 888-943-4905 or 574-389-3713 or email Recall. Cooktop.22E021@Dometic.com and provide us with the serial number information for the unit, a picture of the data plate confirming the serial number as shown above and a copy of the original receipt for the repair.
- Reimbursement for parts and labor will be provided
If you are a Lessor:
Federal law requires that you forward a copy of this safety recall notice to the Lessee within 10 days
You may receive more than one mailing regarding Recall 22E021:
To reach as many customers as possible who own a RV or Boat with the Dometic CE99ZF or PI8022 cooktop installed, Dometic Corporation and the original equipment manufacturers of RV’s and Boats will each send notifications, which ALL pertain to the same single recall (22E021).
One Final Request:
Dometic Corporation appreciates your business and is committed to your safety. Before you forget, please check to see if your CE99-ZF or PI8022 cooktop is one of the models shown above and if it is in the recall population. Follow these instructions so that you remain safe, and your cooktop gets the proper remedy applied.
On a Personal Note:
Dometic Corporation sincerely apologizes for any inconvenience that this may have caused. We are dedicated to developing innovative products that are safe to use, serve the needs and enhance the experience of our mobile customers. Thank you for this opportunity to serve you. Sincerely,
Tyler S. See
Head of Product Safety
Dometic Corporation 5155 Verdant Dr.
Elkhart, IN 46516
On behalf of Off Grid Trailers, we apologize for any inconvenience and thank you for your attention to this safety matter.
Sincerely,
Off Grid Trailers – Customer Service and Warranty www.offgridtrailers.com
Chronology :
May 11 2022 Off Grid Trailers received Part 573 Safety Recall Report 22E-021 dated May 3, 2022 advising of the defect from Dometic. Dometic also supplied a list of stoves model P18022 serial numbers that were part of the recall and were shipped to Off Grid Trailers and used in our production during the dates noted above.
22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops
22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
OFF GRID TRAILERS | EXPEDITION | 2021-2022 |
OFF GRID TRAILERS | PANDO | 2021-2022 |
OFF GRID TRAILERS | SWITCHBACK | 2021-2022 |
7 Associated Documents
Recall Acknowledgement
RCAK-22V400-4128.pdf 646.058KB
Defect Notice 573 Report
RCLRPT-22V400-6145.PDF 215.86KB
Miscellaneous Document – Consumer email
RMISC-22V400-7498.pdf 226.281KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V400-6222.PDF 211.121KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V400-8634.PDF 211.225KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V400-0267.pdf 437.024KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V400-3485.PDF 211.315KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V400&docType=RCL
- 【PORTABLE INDUCTION BURNER】Duxtop induction cooktop uses 110/120V 15 amp electrical outlet–standard in all North American homes. ETL listed and built to North American electrical standards. It is lightweight and compact for easy handling and storage. Portable induction burner is perfect for kitchen, dorm, RV, boats, and etc.
- 【HIGH ENERGY EFFICIENCY】 Choose from 20 preset power levels (100W to 1800W) and 20 preset temperature level settings (100°F to 460°F). With an 83% energy efficiency, induction burner is more efficient than traditional gas or electric stoves. Duxtop portable cooktop is perfect for bringing water to a boil quickly and for all of your cooking needs.
- 【DIGITAL LCD SENSOR】Touch control panel: child safety lock keeps the cooking and timer settings from being accidentally changed once they have been set; fast boil button; keep warm button (for 1-30 minutes at 140°F); up to 10-hour timer button.
- 【COMPATIBLE WITH MAGNETIC COOKWARE】 In order to use this and any other induction stove, you need to use cookware with a magnetic bottom. The auto-pan detection will shut the unit off automatically after 60 seconds if no cookware, or the incorrect cookware is detected. Compatible with induction cookware having a diameter of at least 5 inches, which ensures a large and uniform heated area.
- 【WARRANTY】Although induction itself is a noiseless process, there may be high pitched sounds from the cookware due to multiple layers of metals sandwiched together. Please allow the induction cooker to cool down before cleaning. 2-year manufacturer’s warranty, as well as customer service.
- Duxtop Induction Cooktop uses 120V 15 amp electrical outlet - standard in all North American homes; lightweight and compact for easy handling and storage.
- Digital control panel. Built-in count-down digital timer with 1 minute increments up to 170 minutes; 10 temperature range from 140 °F to 460 °F; 10 power levels from 200 to 1800 Watts.
- With no open flame or heating element, food does not burn-on the glass cooktop so this induction burner is easy to clean—just wipe with a damp towel. Durable 7-blade fan rapidly dissipates heat to ensure a longer product life.
- The auto-pan detection will shut the unit automatically after 60 seconds if no cookware is detected; equipped with diagnostic error message system, low and high voltage warning system; ETL approved.
- Note: In order to use this and any other induction stove, you need to use cookware with a magnetic bottom, whose diameter is at least 5 inches. 2-year manufacturer's warranty, as well as customer service.
- Practical and Portable: The highly versatile RapidTherm Induction Cooktop boasts 1800W of cooking power, and many smart features at your fingertips. ETL approved and operating at standard 120V, the lightweight electric cooktop is easy to handle and store and is the ideal size for RV’s, small apartments or anywhere you need an extra cooktop. With no hot coils or open flames, it’s the hassle-free way to create sumptuous dishes.
- Energy-Friendly: The powerful induction burner only heats the diameter of the pan, so no energy is wasted. Plus heat is instant and evenly distributed, cooking your food 50% faster than conventional gas or electric cooktops. Suitable for induction-ready cookware with flat ferrous bases (test with a magnet) such as cast iron, enameled steel, or magnetic stainless steel with base diameter between 4.8”-10.2”.
- Digital Control Panel: Swiftly choose between 4 preset programs: Hot Pot, Slow Cook, Boil and Keep Warm that will automatically switch off after cooking. Or, for maximum flexibility, make use of the 8 power levels (200-1800 Watts), wide temperature range (140-460°F), and handy extra-long 4 hour digital timer. Includes durable blade fan for overheat protection.
- Safe And Easy To Use: In order to use this and any other induction stove, you need to use cookware with a magnetic bottom. The auto-pan detection will shut the unit off automatically after 60 seconds if no cookware, or the incorrect cookware is detected. When you need to step away for a minute, use the Pause feature to temporarily stop cooking while locking in your cooking settings. When you’re all done, simply wipe with a damp cloth.
- Superior Quality With Mueller - We are here to offer you only the best quality products designed to make your life easier. If you need any help, please feel free to contact us. Our unparalleled 24/7 live telephone customer support is ready and waiting to assist with anything you need!
- MAKE ADJUSTMENTS ON-THE-FLY – Want hotter temperature or need to cook it longer? No problem. Simply adjust on-the-fly any time. Starting the cooking process over is not necessary. Gold induction cooktop’s intuitive digital controls are easy to operate, and the response is immediate.
- 51 PRE-PROGRAMMED TEMPS - Select from the 6 convenient preset temperature settings or fine tune your own temperature from 100°F to 575°F in 10°F increments. You can also add or deduct cooking time at any time.
- SHATTER-PROOF CERAMIC GLASS – There are no open flames or hot coils that can cause burns. Unlike the competition, Gold’s heating surface is heavy-duty shatter-proof ceramic glass, which was rigorously tested to withstand intense heat without shattering. It is one of the safest cooktops in the market.
- FAST and EFFICIENT – Gold heats the pot directly transferring 85% to 90% of its electro-magnetic energy to heat energy! Traditional stovetops only convert about 30% of their heat for cooking. Cook faster without wasting energy and money.
- MELT CHOCOLATE - Mastery of the double boilers is not necessary. Simply set the Gold at 120°F; add chocolates into an induction-ready pot; and stir. It will never burn. Even preparing the most delicate sauces like Hollandaise, Beurre Blanc, and Beurre Fondue is no longer daunting.
- MAKE ADJUSTMENTS ON-THE-FLY – Want hotter temperature or need to cook it longer? No problem. Simply adjust on-the-fly any time. No need to start over. Flex’s intuitive digital controls are easy to operate, and the response is immediate.
- 45 PRE-PROGRAMMED TEMPS - Select from the 6 convenient preset temperature settings or fine tune your own temperature from 100°F to 500°F in 10°F increments. You can also add or deduct cooking time at any time.
- PRECISE TEMPERATURE CONTROL – With 45 precise temperatures at your fingertips, you can keep delicate sauces warm at 100°F to grilling a juicy steak with serious grill marks at 500°F.
- SHATTER-PROOF CERAMIC GLASS – The heating surface is heavy-duty shatter-proof ceramic glass. It was rigorously tested to withstand intense heat without shattering. It is one of the safest cooktops on the market.
- SUPERIOR TECHNOLOGY - The slim design of Flex and its patented insulation technology brings the induction heating coils closer to your cookware than the competition for faster & even heating, ensuring no hot or cold spots for optimal cooking experience.
- 51 PRE-PROGRAMMED TEMPS - Select from the 6 convenient preset temperature settings or fine tune your own temperature from 100°F to 575°F in 10°F increments. You can also add or deduct cooking time at any time.
- SHATTER-PROOF CERAMIC GLASS – There are no open flames or hot coils that can cause burns. Unlike the competition, Gold’s heating surface is heavy-duty shatter-proof ceramic glass, which was rigorously tested to withstand intense heat without shattering. It is one of the safest cooktops in the market.
- MAKE ADJUSTMENTS ON-THE-FLY – Want hotter temperature or need to cook it longer? No problem. Simply adjust on-the-fly any time. Starting the cooking process over is not necessary. Gold induction cooktop’s intuitive digital controls are easy to operate, and the response is immediate.
- PRECISE TEMPERATURE CONTROL – With 51 precise temperatures at your fingertips, you can keep delicate sauces warm at 100°F to grilling a juicy steak with serious grill marks at 575°F. Nuwave Induction Cooktops are the first induction cooktops to revolutionize the industry by introducing precision temperatures to induction cooking.
- SAFETY BUILT-IN – Even if you forget, Gold will shut off automatically when the set cook time is completed. When there is no cookware on the cooktop, Gold will not start. There are no hot coils or open flames reducing the risk of burns.
- HEATS 40% FASTER (than a typical smooth top range or stove when boiling water): Whether you're cooking a family meal or heating soup, you'll enjoy fast heat up and time-saving meal preparation with this induction cooktop.
- Flexible cooking Controls with display: Choose a heat level from 1-10 or cook with an exact temperature in Fahrenheit (180-450) or Celsius (82-232) with this induction cooker.
- ZERO TO BOIL IN 7 MINUTES: You'll enjoy less waiting time every time you boil water for hot beverages or pasta. When boiling 1. 5 quarts of water from room temperature
- Versatile pan sizes: cook with everything from small 4" Diameter Saucepans up to 10" Diameter frying pans and stockpots — it's like having a fifth burner right where you need it.
- Includes induction test magnet: if it sticks to your pan, it's induction-ready cookware.
- TWO HEATING ZONES: This Professional Digital Countertop Dual Induction Cooker by NutriChef is equipped with 2 Circular Top Panel Heating Zones with Independent Configurable Temperature Zone Setting & a Digital LCD Display Screen
- MULTIPLE COOKING MODE: Switch from one cooking mode to another w/ just one press. This has a manual cooking function with fry, steam, & water mode for easy cooking, & an automatic warm function which keeps the food warm for later serving
- LOCK FUNCTION: This product is also equipped with a Built in Child Safety Lock which locks all the operating buttons of the cooktop to protect the little ones from injuries such as scalding
- ENERGY EFFICIENT: This heavy duty 120v Electric Induction cooktop cooks food by using electromagnets so no heat is lost between the cooking surface & the pot which makes it highly energy efficient & it also makes cooking a lot easier & faster
- COMPACT & VERSATILE: This double burner is compatible with steel, cast iron, enameled iron, stainless steel, flat bottom pan or pot w/ a diameter of 12 to 26 cm. Lightweight & compact, great for home / outdoor cooking & its easy to clean
- 【STAINLESS STEEL HOUSING】Induction cooktop made of high quality 18/10 stainless steel, can withstand high temperatures, humidity, and other conditions without deformation or melt. Strong metal housing allows it to support up to 100 pounds on the surface.
- 【HIGH EFFICIENCY】This induction burner has easy-touch controls with 10 power levels from 200 to 1,800 watts and a temperature settings from 120°F to 460°F / 50°C to 240°C for accurate, even heating. Operates with 90-percent energy efficiency,and it's more efficient than traditional gas stove and electric hot plate.
- 【LONG-TIME COOKING】There’ s a timer you can set for as long as 10 hours.
- 【PORTABLE & COMPACT】Induction cooktop with durable stainless steel exterior is built to last. Lightweight design can be widely used for indoors and outdoors, includes gardens, RVs, hotel rooms,cabins,boats,yacht and homes with limited kitchen space. Compact design saves valuable counter space, convenience in storage.
- 【CERTIFICATED & SAFETY】UL commercial standard 197, completely ETL & NSF approved. Safety features include auto-pan detection, over-heat protection. Designed for commercial and professional settings, such as restaurants, industrial kitchens and other catering services.
- 🍲2 IN 1 INDUCTION COOKTOP &GRILL PAN:Portable induction cooktop 2 burner with removable cast iron griddle pan can be used either as a replacement for electric indoor grills or as a stand-alone induction burner. You can enjoy versatile cooking options with our induction cooker, perfect for frying pancakes, sausages, steaks and eggs without sticking to the grill pan🔥🔥IMPORTANT NOTE: You had to put the pan/pot on the burner BEFORE turning it on or it will shows error.
- 🍳DUAL INDUCTION COOKTOP&DUAL INDEPENDENT CONTROL:This induction cooktop has two 1200W burners, with separate controls on the left and right, allowing the two heating zones to have independent and adjustable 8 power settings.Amazingly, you can set different temperatures on both sides of the induction cooktop to meet your temperature needs for different foods (The frying function is at the same temperature). Prepare multiple dishes simultaneously and impress your guests with your culinary prowess.
- 🥩VERSATILE NON-STICK GRIDDLE:With a unique combination of textured and smooth surfaces, our removable non-stick griddle offers the freedom to grill savory kebabs on one side and fry eggs or fry pancakes on the other. And grill pan provides excellent heat retention and distribution.Barbecue while keeping warm without worrying about food cooling or burning off, reducing smoke by 95 percent for a healthier dining environment.
- 🧽EASY TO CLEAN:The induction cooktop and baking tray can be separated, and the induction burner has a high-quality smooth glass surface that can be easily cleaned with a damp cloth. The smooth surface of the all cast iron baking tray is covered with a non-toxic and non stick coating, which will not leave any fried residue.
- 🙌RUBBER-COATED HANDLES: Safety meets convenience with our cooktop's rubber-coated handles. Easily remove the baking tray, even when hot, without the risk of burns or spills.
Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Unfortunately, we have been served a recall notice from Dometic for their P18022 Model Stoves that may be affected 2021 and 2022 Expedition 2.0 and Pando 2.0 camping trailers. The Problem: The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. The Risk: There is an increased risk of injury and fire. Affected Units: The recall population consists of cooktop models PI8022 with the affected serial numbers (S/N) indicated below. • PI8022: Cooktop with two burners and safety glass cover o S/N ranges: 11093610034600001 – 11093610034600550 o S/N ranges: 12393610034600001 – 12393610034600550 IF YOU OWN ONE OF THE UNITS SHOWN ABOVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED IN ACCORDANCE WITH THIS RECALL. DO NOT ATTEMPT TO REPAIR THESE COOKTOPS ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN. In order to confirm if your specific stove is involved in the recall you will have to remove your stove to check the serial number on the sticker affixed to the bottom. In this video we provide detailed instructions to remove the stove as well as check the serial number to ensure your specific trailer is not effected by the recall. Affected Serial Numbers (S/N): S/N ranges: 11093610034600000 to 11093610034600550 S/N ranges: 12393610034600000 to 12393610034600500 What to do if your stove is involved in the recall? 1. Make sure you keep this notice. 2. DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE IF YOUR UNIT IS AFFECTED BY THIS RECALL. 3. Contact any Dometic authorized dealer/service center, call the Dometic Recall Hotline at 888-943-4905 or 574-389-3713 or email Dometic at Recall.Cooktop.22E021@Dometic.com. They will direct you to a Service Center to have the remedy installed on your RV or Boat CE99-ZF or PI8022 cooktop so that the leak from this potential safety-related defect will not occur in the future. 4. The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after May 13, 2022 and will be installed at NO COST to you. The remedy for an affected unit will be a complete replacement of the cooktop. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one and a half hours to complete. 5. DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK THAT COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT. 6. There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 22E021 Cooktop Recall Response Card and sends it back to Dometic Corporation. The Recall Response Card is already set up with postage for return. If you need assistance or have any questions please email warranty@offgridtrailers.com Sincerely, Doug Bewick Technical Support Specialist OFF GRID TRAILERS 6322 Roper Road, NW. Edmonton, AB T6B 3P9 T: 1-800-786-3221 Direct – 1-587-570-8687
**************************************************************************************************************
Escape Civilization. Wake Up in the Wild. www.offgridtrailers.com Page 1 of 5 IMPORTANT SAFETY RECALL This notice applies to your vehicle, within the VIN reference list attached NHTSA Recall No. 22V400 August 16, 2022 Dear Off Grid Trailer Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Off Grid Trailers has decided that a defect, which relates to motor vehicle safety exists in certain 2021-2022 Expedition, Pando, and Switchback travel trailers equipped with certain Dometic CE99-ZF and P18022 2-burner cooktops that were manufactured between August 1, 2020, and June 30, 2021. WHY DOES MY VEHICLE NEED REPAIRS? The Problem: The user of a recreational vehicle may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. The Risk: There is an increased risk of injury and fire. Affected Units: The recall population consists of cooktop models CE99-ZF and PI8022 with the affected serial numbers indicated below. • CE99-ZF: Cooktop with two burners and safety glass cover o 02093610034000001 – 02093610034000600 o 11993610034000001 – 11993610034000510 o 12593610034000001 – 12593610034000500 • PI8022: Cooktop with two burners and safety glass cover o 11093610034600001 – 11093610034600550 o 12393610034600001 – 12393610034600550 • IF YOU OWN ONE OF THE UNITS SHOWN ABOVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED IN ACCORDANCE WITH THIS RECALL. Escape Civilization. Wake Up in the Wild. www.offgridtrailers.com Page 2 of 5 • DO NOT ATTEMPT TO REPAIR THESE COOKTOPS ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN. How do I know if my cooktop is part of the 22E021 NHTSA recall? 1. Find the CE99-ZF or PI8022 model number and serial numbers by locating the nameplate on the unit, underneath the cooktop, visible when the cooktop is raised (see below). To locate on your Off Grid Trailer please reference: https://www.youtube.com/watch?v=ucGmxx78WCs 2. If you are unsure, call 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com to confirm that your CE99-ZF or PI8022 series cooktop is one in the population of recalled units for Recall 22E021. How do I remedy my CE99-ZF or PI8022 cooktop with the Dometic remedy without cost? 1. Make sure you keep this notice. 2. DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE IF YOUR UNIT IS AFFECTED BY THIS RECALL. 3. Contact any Dometic authorized dealer/service center, call the Dometic Recall Hotline at 888- 943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com. They will direct you to a Service Center to have the remedy installed on your RV or Boat CE99-ZF or PI8022 cooktop so that the leak from this potential safety-related defect will not occur in the future. Escape Civilization. Wake Up in the Wild. www.offgridtrailers.com Page 3 of 5 4. The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after May 13, 2022 and will be installed at NOT COST to you. The remedy for an affected unit will be a complete replacement of the cooktop. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one and a half hours to complete. 5. DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK THAT COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT. 6. There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 22E021 Cooktop Recall Response Card and sends it back to Dometic Corporation. The Recall Response Card is already set up with postage for return. What if my affected CE99-ZF or PI8022 cooktop was repaired prior to the recall? 1. Make sure you keep this notice. 2. Please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com and provide us with the serial number information for the unit, a picture of the data plate confirming the serial number as shown above and a copy of the original receipt for the repair. 3. Reimbursement for parts and labor will be provided. If YOU no longer own the RV or Boat with the CE99-ZF or PI8022 cooktop: If you are no longer an owner of a RV or Boat that has a CE99-ZF or PI8022 cooktop, please call the Dometic Recall Number 888-943-4905 or 574-389-3713 or email Recall.Cooktop.22E021@Dometic.com and provide us the name and address of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to. We would greatly appreciate you furnishing us with this information so we can follow through with notification to the subsequent owner. Alternatively you can contact Off Grid Trailers as follows: Website: https://offgridtrailers.com/claims/ Phone: 1-800-786-3221 or 1-587-570-8687 Attn: Doug Bewick Mail: Off Grid Trailers 6322 Roper Rd NW, Edmonton, Alberta, Canada T6B 3P9 Attn: Doug Bewick Escape Civilization. Wake Up in the Wild. www.offgridtrailers.com Page 4 of 5 What if you have already paid for this repair? 1. Make sure you keep this notice. 2. Please call the Dometic Recall Number 888-943-4905 or 574-389-3713 or email Recall. Cooktop.22E021@Dometic.com and provide us with the serial number information for the unit, a picture of the data plate confirming the serial number as shown above and a copy of the original receipt for the repair. 3. Reimbursement for parts and labor will be provided If you are a Lessor: Federal law requires that you forward a copy of this safety recall notice to the Lessee within 10 days You may receive more than one mailing regarding Recall 22E021: To reach as many customers as possible who own a RV or Boat with the Dometic CE99-ZF or PI8022 cooktop installed, Dometic Corporation and the original equipment manufacturers of RV’s and Boats will each send notifications, which ALL pertain to the same single recall (22E021). One Final Request: Dometic Corporation appreciates your business and is committed to your safety. Before you forget, please check to see if your CE99-ZF or PI8022 cooktop is one of the models shown above and if it is in the recall population. Follow these instructions so that you remain safe, and your cooktop gets the proper remedy applied. On a Personal Note: Dometic Corporation sincerely apologizes for any inconvenience that this may have caused. We are dedicated to developing innovative products that are safe to use, serve the needs and enhance the experience of our mobile customers. Thank you for this opportunity to serve you. Sincerely, Tyler S. See Head of Product Safety Dometic Corporation 5155 Verdant Dr. Elkhart, IN 46516 Escape Civilization. Wake Up in the Wild. www.offgridtrailers.com Page 5 of 5 On behalf of Off Grid Trailers, we apologize for any inconvenience and thank you for your attention to this safety matter. Sincerely, Off Grid Trailers – Customer Service and Warranty www.offgridtrailers.com
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-400 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Off Grid Trailers Submission Date : JUN 07, 2022 NHTSA Recall No. : 22V-400 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Off Grid Trailers Address : 6324 Roper Road Edmonton 00 T6B 3P9 Company phone : 7806162830 Population : Number of potentially involved : 300 Estimated percentage with defect : 20 % Vehicle Information : Vehicle 1 : 2021-2022 Off Grid Trailers Expedition Vehicle Type : TRAILERS Body Style : 2-DOOR Power Train : NR Descriptive Information : NHTSA Part 573 Safety Recall Report 22E-021 Dometic Corporation – 2 burner cooktop models CE99-ZF and P18022 purchased for installation into Off Grid Trailer models which are 1. Expedition 2. Pando 3. Switchback R 4. Switchback S The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective burner control valve. The units will be visually the same to the end user. Production Dates : JAN 01, 2021 – MAY 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Off Grid Trailers Pando Vehicle Type : TRAILERS Body Style : 2-DOOR Power Train : NR Descriptive Information : NHTSA Part 573 Safety Recall Report 22E-021 Dometic Corporation – 2 burner cooktop models CE99-ZF and P18022 purchased for installation into Off Grid Trailer models which are 1. Expedition 2. Pando 3. Switchback R 4. Switchback S The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective burner control valve. The units will be visually the same to the end user Production Dates : JAN 01, 2021 – MAY 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-400 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 Off Grid Trailers Switchback Vehicle Type : TRAILERS Body Style : 2-DOOR Power Train : NR Descriptive Information : NHTSA Part 573 Safety Recall Report 22E-021 Dometic Corporation – 2 burner cooktop models CE99-ZF and P18022 purchased for installation into Off Grid Trailer models which are 1. Expedition 2. Pando 3. Switchback R 4. Switchback S The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective burner control valve. The units will be visually the same to the end user Production Dates : JAN 01, 2021 – MAY 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Off Grid Trailers purchased stove model P18022 from Dometic Corporation . We received a recall notice 22E-021 which described the defect as follows: The affected Dometic products which may contain the potential safety-related defect are recreational vehicle type cooktops containing specific burner control valves. These RV cooktops were manufactured between late 2020 and June 2021. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Part573 Safety Recall Report 22E-021 describes the safety risk as follows: There is an increased risk of fire and injury. The detailed description of the potential safety-related defect is associated with the burner contol valve where the valve stem is located directly behind the cooking knob of the cooktops. There is a potential for the gas leak behind the control knob to ingnite and create a small pilot flame and present a possibility of a burn to the user Description of the Cause : Part 573 Safety Recall Report 22E-021 states the cause as follows The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks. Identification of Any Warning that can Occur : While being used the smell of gas may precede any ignition and presence of flame Involved Components : Part 573 Safety Recall Report 22V-400 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Stove Component Description : Cooktop Component Part Number : CE99-ZF, P18022 Supplier Identification : Component Manufacturer Name : Dometic Corporation Address : 5155 Verdant Dr. Elkhart Indiana 46516 Country : United States Chronology : May 11 2022 Off Grid Trailers received Part 573 Safety Recall Report 22E-021 dated May 3, 2022 advising of the defect from Dometic. Dometic also supplied a list of stoves model P18022 serial numbers that were part of the recall and were shipped to Off Grid Trailers and used in our production during the dates noted above. Description of Remedy : Description of Remedy Program : Remedy will be made by replacement/exchange with newer cooktops that are not within the recall population. Remedy replacement will be completed at no cost to the end user. The user will indicate that they have an affected cooktop and supply the serial number information to Dometic Corporation. The remedy replacement unit will be sent with instructions to complete the installation and functional verification at no cost to the end user by a qualified RV technician. Reimbursement to the qualified RV technician will be provided once Dometic Corporation receives the recall response card and recalled unit documenting that the replacement has been made Units still in inventory at RV OEM’s and dealers will be replaced at no charge with like units How Remedy Component Differs from Recalled Component : The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective burner control valve. The units will be visually the same to the end user Part 573 Safety Recall Report 22V-400 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Dometic Stove Model P18022 under recall resulted in our review of all inventories and confirmation that no recall units remain in production stock. The factory corrective action was put in place on May 11th upon Off Grid Trailers receipt of Part 573 Safety Recall Report 22E-021 from Dometic Recall Schedule : Description of Recall Schedule : Off Grid Trailers does not have any dealers and therefore Dealer Notification does not apply. Notifications to owners will be sent out during the dates outlined Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : JUN 10, 2022 – JUL 31, 2022 * NR – Not Reported
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