Cracked LP Gas Quick Disconnect Fitting – 2022 Cruiser Shadow Cruiser Travel Trailers

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Cruiser RV (Cruiser) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Cruiser Shadow Cruiser, Radiance, Embrace, Twilight, Stryker, Hitch and MPG Travel Trailers manufactured between 2021 and 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. On certain 2022 Cruiser Shadow Cruiser, Radiance, Embrace, Twilight, Stryker, Hitch and MPG Travel Trailers the LP quick disconnect may have cracks in the brass that can lead to LP gas leaks. Excessive LP gas leak may lead to an explosion and fire, which may lead to property damage and personal injury Cruiser will have an authorized dealer or repair center inspect the quick disconnect. If found faulty, the dealer will replace the LP quick connect and perform a test to verify proper installation. This repair should take no more than 20 minutes to complete. This defect will be corrected at no expense to you, the owner. All Reimbursements will be covered by Cruiser’s general reimbursement plan. At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call: • VIN of your travel trailer • Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 260-562-3500. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from CRV by contacting the CRV Warranty/Service Department. If after contacting CRV Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800-333-0510. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, CRV Service Department cc: Transport Canada Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE NHTSA: 22v293 Cruiser WCC: 99.03.21 Date: What we will do

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-293 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Cruiser RV Submission Date : MAY 05, 2022 NHTSA Recall No. : 22V-293 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Cruiser RV Address : 7805 North State Road 9 PO Box 130 Howe IN 46746 Company phone : 866-277-5630 Population : Number of potentially involved : 24 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing out Production PO numbers with affected Flex-Tech shipments Production Dates : APR 12, 2022 – APR 14, 2022 VIN Range 1 : Begin : 5RXDB322XNN508446 End : 5RXDB2829NN508469 ✔ Not sequential Description of Defect : Description of the Defect : Flex-Tech has informed us that the brass used in production may be porous causing small cracks in the LP Quick disconnect. Therefore the Quick disconnect/s in the LP gas system may be cracked. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A Crack in the LP disconnect can cause an LP leak. Excessive LP gas leak may lead to an explosion and fire, which may lead to property damage and personal injury. Description of the Cause : Porous brass from the manufacturer can lead to cracks in the fitting when tightening during assembly. Part 573 Safety Recall Report 22V-293 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : The owner may notice the smell of LP gas near the quick disconnect mounted under the trailer. Involved Components : Component Name 1 : LP quick disconnect Component Description : LP quick disconnect female Component Part Number : 76290W Supplier Identification : Component Manufacturer Name : Enerco Group Address : 4560 West 160 St. Cleveland Ohio 44135 Country : United States Chronology : 4/6/22 was notified by Thor Corp of Forest Rivers findings of faulty disconnects. 4/7 to 4/20 FRC and Warranty claims investigation and analysis. 4/19 Received shipment and PO information from Flex Tech. 4/20 – found 2 warranty claims with no personal infury or propety damange. 4/20 received letter from Flex-Tech stating LP disconnect issue with Flex-Techs findings. 4/26 safety committee meeting voted for a voluntary recall. An investigation called for to determine the affected unit scope and range. Part 573 Safety Recall Report 22V-293 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Cruiser will have an authorized dealer or repair center inspect the quick disconnect. If found faulty, the dealer will replace the LP quick connect and perform a drop pressure test to verify proper installation. This repair should take no more than 25 minutes to complete. This defect will be corrected at no expense to you, the owner. All Reimbursements will be covered by Cruiser’s general reimbursement plan. How Remedy Component Differs from Recalled Component : 76290W Quick Disconnect replacement will have the same part number 76290W Identify How/When Recall Condition was Corrected in Production : On March 31, 2022, the supplier indicated that they had and were conducting immediate and complete internal retraining. Recall Schedule : Description of Recall Schedule : Cruiser will begin notifying owners/dealers once letters are approved Planned Dealer Notification Date : JUL 01, 2022 – JUL 01, 2022 Planned Owner Notification Date : JUL 01, 2022 – JUL 01, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-293 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Cruiser RV Submission Date : MAY 03, 2022 NHTSA Recall No. : 22V-293 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Cruiser RV Address : 7805 North State Road 9 PO Box 130 Howe IN 46746 Company phone : 866-277-5630 Population : Number of potentially involved : 24 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing out Production PO numbers with affected Flex-Tech shipments Production Dates : APR 12, 2022 – APR 14, 2022 VIN Range 1 : Begin : 5RXDB322XNN508446 End : 5RXDB2829NN508469 ✔ Not sequential Description of Defect : Description of the Defect : Flex-Tech has informed us that the brass used in production may be porous causing small cracks in the LP Quick disconnect. Therefore the Quick disconnect/s in the LP gas system may be cracked. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A Crack in the LP disconnect can cause an LP leak. Excessive LP gas leak may lead to an explosion and fire, which may lead to property damage and personal injury. Description of the Cause : Porous brass from the manufacturer can lead to cracks in the fitting when tightening during assembly. Part 573 Safety Recall Report 22V-293 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : The owner may notice the smell of LP gas near the quick disconnect mounted under the trailer. Involved Components : Component Name 1 : LP quick disconnect Component Description : LP quick disconnect female Component Part Number : 76290W Supplier Identification : Component Manufacturer Name : Enerco Group Address : 4560 West 160 St. Cleveland Ohio 44135 Country : United States Chronology : 4/6/22 was notified by Thor Corp of Forest Rivers findings of faulty disconnects. 4/7 to 4/20 FRC and Warranty claims investigation and analysis. 4/19 Received shipment and PO information from Flex Tech. 4/20 received letter from Flex-Tech stating LP disconnect issue with Flex-Techs findings. 4/26 safety committee meeting voted for a voluntary recall. An investigation called for to determine the affected unit scope and range. Description of Remedy : Description of Remedy Program : Cruiser will have an authorized dealer or repair center inspect the quick disconnect. If found faulty, the dealer will replace the LP quick connect and perform a drop pressure test to verify proper installation. This repair should take no more than 25 minutes to complete. This defect will be corrected at no expense to you, the owner. How Remedy Component Differs 76290W Quick Disconnect replacement will have the same part number 76290W Part 573 Safety Recall Report 22V-293 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : Identify How/When Recall Condition was Corrected in Production : On March 31, 2022, the supplier indicated that they had and were conducting immediate and complete internal retraining. Recall Schedule : Description of Recall Schedule : Heartland will begin notifying owners/dealers once letters are approved Planned Dealer Notification Date : JUL 03, 2022 – JUL 03, 2022 Planned Owner Notification Date : JUL 03, 2022 – JUL 03, 2022 * NR – Not Reported

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