Recall 910028 – Loose Wiring May Cause Fire – 2022 Grand Design Reflection & Transcend Travel Trailers

SEOCONTENT-START

11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com Recall 22V-203 Claim Preparation & Repair Instructions Please complete a warranty claim pre-authorization request using the following codes & labor times: LABOR: Operation Code: 910028 Fault Code: Recall Labor Time: .4 hrs. Administrative Allowance: .1 hrs. per unit PARTS: #420883 – 50-amp Power Cord Inlet PRE-AUTH REQUIREMENT: Must file pre-authorization with recall flat rate code. Photo of inlet cap required. No part returns. REPAIR Epicord 50A Power Inlet Review/Replacement Procedure INSTRUCTIONS: Promptly submit all pre-authorizations/claims through our Dealer Portal. If you have any questions or need assistance, please call our Technical Service Team at 888-825-2820 or email recall@granddesignrv.com. 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com Refer to your Original Equipment Manufacturer’s notice for specific vehicle identification number (VIN#) and please follow instructions included below. EPICORD 50A POWER INLET REVIEW PROCEDURE STEP 1. Locate the 50A inlet on the side or rear of the RV in question to determine what brand of power inlet is installed. If the inlet is EPICORD brand and looks like the below picture, proceed to step 2. If the Inlet on your unit looks different than the picture below, a substitution may have been made at the OEM and no further action is needed. STEP 2. Move to the inside of the RV to locate the load center. Once the load center is located, turn the 50A main breaker to the OFF position. 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com STEP 3. After turning the 50A main breaker to the OFF position, remove the four mounting screws located on the face of the inlet and pull the inlet out of the RV wall. SAVE THESE SCREWS AS THEY WILL BE NEEDED TO REINSTALL THE INLET. STEP 4. After pulling the inlet out of the RV wall, remove the two screws on the inside of the inlet. This will allow you to remove the housing from the back side of the inlet. 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com STEP 5. Unscrew the strain relief on the back of the housing to allow room for the wires to move. STEP 6. First make a visual inspection of wires. Make sure they are seated properly within the lugs so that there is no sheathing or wire jacket under the lugs preventing proper securement. Once visual inspection looks correct, check EACH lug for proper torque setting of 20 in/lb. If torque specification is met, on EACH lug then skip to steps 13-16 for reinstallation. ****WARNING**** If torque specification cannot be met, the part is defective, and needs replaced. This will be evident by the torque screwdriver slipping off the lug prior to reaching the specified 20in/lbs. If the Inlet is deemed defective, please proceed to step 7 for replacement instructions. 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com STEP 7. Loosen each of the lugs which are securing the four wires into the body of the device. Pull the wires out of the device and through the strain relief located on the back side of the device. STEP 8. Cut the 6/3 wire so that you are starting with fresh wire leads. STEP 9. Strip back 1 1/2” of exterior sheathing detail (A) for ease of wire hook up. Inspect each wire for any signs of bare copper around sheathing. If any signs of bare copper, make sure to cut out bad wire and start process over again. Straighten out the individual wires to orient them roughly in a straight line. Strip back conductor jacket back 3/4” in detail (B) from wire for proper application. Detail (A) Detail (B) STEP 10. After all four wires have been properly prepared, loosen the strain relief before running wires through the back side of the housing utilizing the round hole in the back body of the inlet. * DO NOT TIGHTEN CONNECTOR ONTO THE WIRE YET. * 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com STEP 11. Insert each individual wire into its appropriate connection. a. Black wire goes into the hole marked black. b. White wire goes into the hole marked white. c. Red wire goes into the hole marked red. d. Bare copper wire (ground) goes into the hole marked green. STEP 12. Insert each wire completely into its appropriate lug and screw it down making sure there is no sheathing or conductor jacket under the lugs. Torque each connection lug to the manufacturer’s recommended setting of 20 inch pounds. STEP 13. Slide the back body of the device down the wire and align properly with the back of inlet. STEP 14. Reinstall the 2 screws to secure housing to inlet and tighten the rear strain relief. STEP 15. Re-insert the EPICORD 50A inlet back into the wall of the RV and secure using the four screws removed in step 4 above. Please be sure to clear away any old caulking and reseal as per manufacturers standard operating procedure. STEP 16. Proceed inside the unit and turn the 50A main breaker located in the load center to the ON position. You have now completed the reinstallation of your 50A EPICORD inlet.

**************************************************************************************************************

IMPORTANT SAFETY RECALL This notice applies to your Grand Design , VIN NHTSA Recall No. 22V-203 April 27, 2022 Dear Grand Design RV Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Grand Design RV h_as decided that a defect which relates to motor vehicle safety exists in certain 2022 Reflection and Transcend recreational vehicles. ! IMPORTANT! ► Your vehicle falls within the recall population. ► You should immediately schedule an appointment with your dealer to have your vehicle repaired. Why is a recall being conducted? On select 2022 Reflection and Transcend vehicles manufactured between February 11, 2022, and February 21, 2022, the 50 Amp Shore Power Inlet lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened to the proper torque value, resulting in the potential for loose wire connections. If this were to occur, the inlet could overheat and/or create electrical arcing, increases the risk of a fire. 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 www.granddesignrv.com What are we doing about the problem? What should you do? What if I no longer own this recreational vehicle? Who should you contact if you have further questions or concerns? On affected vehicles, dealers will replace the SO-Amp Shore Power Inlet. Grand Design dealers have been notified of this recall and have the required repair instructions available. Repair time is estimated to take no more than 30 minutes. There will be no charge for this service through your Grand Design dealership. Contact your selling or nearest Grand Design RV dealer as soon as possible to schedule an appointment. If your distance from a Grand Design dealer is significant, please contact us at 574-825-9679 and choose the “Recall” prompt or email recall@granddesignrv.com We can discuss other arrangements to have the needed repairs completed. Notify Grand Design either by phone: 574-825-9679, fax: 574-825- 9249, or email: registration@granddesignrv.com to inform us that you no longer own this vehicle. Please be sure to include your 17- digit VIN in all correspondence. Please contact Grand Design either by phone: 574-825-9679, fax: 574- 825-9249 and choose the “Recall” prompt, or email: recall@granddesignrv.com with any questions or concerns. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. If you have already paid to have your vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair. To request reimbursement, please submit your request in writing along with a repair receipt to: Grand Design RV, Customer Service, 11356 County Road 2, Middlebury, IN 46540. If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this recall may cause; however, your safety is our primary concern. Sincerely, Grand Design RV, LLC 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 www.granddesignrv.com

**************************************************************************************************************

DESIGN SAFETY RECALL # 22V-203 To: All Grand Design RV Dealers April 25, 2022 Grand Design RV has determined that a safety defect exists in certain 2022 Reflection and Transcend recreational vehicles. Accordingly, a recall to address this issue is being initiated effective April 27, 2022. The defect involves 2022 Reflection and Transcend trailers manufactured between February 11, 2022, and February 21, 2022. The VIN range of affected units is: Reflection – 573FR3420N3341376 through 573TR382XN3341530 (non-sequential). Transcend – 573TT3629N8821436 through 573TT3629N8821615 (non-sequential). On affected vehicles, the SO-amp shore power inlets lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened to the proper torque value. This could result in the potential for loose wiring connections at the shore power inlet. If this were to occur, the potential exists for a fire. Repair involves the inspection and replacement of the SO-amp Shore Power Inlet. Owners of affected vehicles will be notified of this recall by mail from Grand Design RV. A copy of the Owner Notification Letter is attached for your reference. Also attached is a list of your retail sold and stock units affected by this recall. Finally, please find attached the repair and claim filing instructions associated with this recall action. Please be reminded that it is a violation of Federal Law for you to sell or lease the products covered by this notification until the necessary repairs have been performed. Substantial civil penalties apply to violations of this law. Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Grand Design Technical Support at 574-825-6264 or 888-825-2820 and select the phone prompt for “Recall”. Respectfully, GRAND DESIGN RV, LLC 11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-203 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Grand Design RV, LLC Submission Date : MAR 29, 2022 NHTSA Recall No. : 22V-203 Manufacturer Recall No. : 910028 Manufacturer Information : Manufacturer Name : Grand Design RV, LLC Address : 11333 County Road 2 Middlebury IN 46540 Company phone : (574) 825-8000 x2015 Population : Number of potentially involved : 198 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2022-2022 Grand Design RV Reflection and Transcend Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Grand Design RV was notified by Patrick Industries of a potential safety defect involving Epicord, 50 amp Shore Power Inlets. The scope was contained to a specific group of purchase orders supplied by the vendor and matched to production dates from February 11, 2022 through February 21, 2022. The defect is limited to 2022 model year Reflection 260RD, 268BH, 295RL, 298BH, 315RLTS and Transcend 297QB. A total of 198 vehicles are affected by this recall. Production Dates : FEB 11, 2022 – FEB 21, 2022 VIN Range 1 : Begin : 573FR3420N3341376 End : 573TR382XN3341530 ✔ Not sequential VIN Range 2 : Begin : 573TT3629N8821436 End : 573TT3629N8821615 ✔ Not sequential Description of Defect : Description of the Defect : The lug bolts that retain the wiring within the inlet may have been manufactured with excessively hard metal, preventing them from being tightened to the proper torque value, resulting in the potential for a loose wiring connection. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loose wiring can cause an electrical arc or short, increasing the risk of fire. Description of the Cause : The lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened properly and resulting in a potential loose wiring connection. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-203 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : 50-amp Inlet Plug Component Description : RECEPT BLACK EPICORD 50 AMP INLET Component Part Number : Vendor p/n 93379 – GDRV p/n 420802 Supplier Identification : Component Manufacturer Name : ZH Brothers International Inc. Address : 5625 Irish Way, Unit 2 Mishawaka Indiana 46545 Country : United States Chronology : Grand Design notified supplier of a potential issue with 50 amp power inlets supplied to manufacturing on February 16, 2022. The failure rate continued on February 17, 2022. Faulty inlets associated with 5 different purchase orders were collected. All suspect stock was removed from manufacturing and returned to the supplier. Grand Design was formally notified in a letter dated March 15, 2022 from Patrick Industries (supplier) to contain 50 amp inlets delivered under 5 different PO’s. There were approximately 198 units that shipped with the faulty inlets. We convened our Executive Safety Review Committee on March 29, 2022 where it was decided to launch a product safety recall action. Description of Remedy : Description of Remedy Program : The lug bolts within the 50-amp shore power inlet may have been manufactured with an excessively hard metal, preventing them from being tightened properly and resulting in a loose wiring connection. Owners of units within the scope of the recall will be instructed to schedule and immediate inspection with a service provider at no cost to the owner. 50- amp inlets will be inspected and if found to be defective, will be replaced at no cost to the owner. Owners that have paid to have this service performed will be reimbursed by Grand Design RV for any expenses incurred related to this defect. How Remedy Component Differs from Recalled Component : Epicord Brand shore power inlets are no longer used and have been replaced with Marinco Brand shore power inlets. Part 573 Safety Recall Report 22V-203 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Defective inlets were traced by purchase order and quarantined. These potential defective components were collected by the supplier and replaced by a different brand component. Recall Schedule : Description of Recall Schedule : Owners of affected vehicles will be notified by First Class mail that their vehicle is affected by this recall. In addition, we will post recall information electronically for consumer access. Dealers will be notified of the recall action (by First Class mail & electronically) and will be supplied with repair instructions and vehicle identification information. Planned Dealer Notification Date : APR 25, 2022 – APR 26, 2022 Planned Owner Notification Date : APR 27, 2022 – APR 29, 2022 * NR – Not Reported

SEOCONTENT-END